Users Voice for Eurocamp

20% users rated Terrible
44% users rated Poor
0% users rated Average
8% users rated Very Good
28% users rated Excellent
Pie Chart Review Representation for Eurocamp
Eurocamp Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 10 Jun 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.5 2.4 4.8 2.3 3.9 4.1
Oct 2022 2 2.6 4.8 3.6 4.7 3.9
Nov 2022 3 4 4.9 5 3.8 4.1
Dec 2022 5 5 5 1.8 5 5
Mar 2023 2.7 2.6 4.8 5 4.2 3
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Detailed Eurocamp Review by

Introduction:

Eurocamp is a leading holiday company in Europe that provides an exciting and unique camping experience for families, couples, or groups. The company, which was founded in 1973, has grown to offer over 180 campsites across more than 10 European countries. Eurocamp offers accommodation in the form of tents, mobile homes, chalets, and lodges. The company has received numerous awards for its exceptional camping facilities and services over the years, making it a top choice for holidaymakers across Europe.

Pros and Cons:

Pros:
  • Offers a wide selection of campsites across Europe
  • Provides high-quality accommodation in various forms
  • Excellent customer service and support
  • Flexible booking options
Cons:
  • Some campsites are located far from town centres or tourist attractions
  • Not suitable for those looking for a luxury holiday
  • May be costlier than other camping options

User Experience:

Eurocamp.co.uk has an intuitive, user-friendly interface that makes it easy to navigate the website. You can quickly find campsites by location, accommodation type, or activity. The website also provides high-quality photographs and descriptions of campsites and accommodation, allowing users to make informed decisions about their holiday. Additionally, the website provides interactive features, such as customer reviews and recommended activities, making the user experience more engaging.

Pricing and Value for Money:

Eurocamp offers different prices depending on the accommodation type, location, and time of year. The prices can be relatively expensive compared to other camping options, but Eurocamp provides value for money. The company maintains high-quality standards in its accommodation and services, ensuring that customers receive a memorable and enjoyable experience. Additionally, Eurocamp offers various promotions and discounts throughout the year, making it more affordable for holidaymakers on a budget.

Alternatives:

Eurocamp's top competitors include Canvas Holidays, Keycamp Holidays, and Al Fresco Holidays. These companies offer similar camping experiences across Europe, but Eurocamp stands out for its wide selection of campsites and high-quality services.

Customer Service:

Eurocamp provides excellent customer service through its experienced and knowledgeable staff. The company offers a comprehensive FAQ section on its website, which answers most customer queries. Additionally, customers can contact the Eurocamp team through email, phone, or social media. The company is proactive in addressing customer concerns and provides quick resolutions to issues.

Product Quality and Selection:

Eurocamp offers high-quality accommodation across its campsites. The company ensures that its accommodation is clean, modern, and comfortable, providing the essential amenities for a pleasant holiday experience. Eurocamp offers a wide selection of accommodation, from tents to lodges, catering to diverse customer needs.

Website Usability:

The Eurocamp.co.uk website is user-friendly and easy to navigate. The website offers excellent filtering options, allowing users to find campsites based on their preferences. The website also provides an interactive map, helping customers visualize the location of campsites better. The website's mobile version is also functional and user-friendly.

Returns and Exchanges:

Eurocamp maintains a flexible booking policy, allowing customers to change their bookings up to 8 weeks before the holiday's start date. Customers may change their accommodation type, location, or arrival date without incurring additional charges. However, late changes may attract a fee.

Promotions and Discounts:

Eurocamp provides various promotions and discounts throughout the year, helping customers save money on their holidays. The company offers a "Low Deposit Scheme," which allows customers to book a holiday by paying a minimal deposit of £99. Additionally, Eurocamp provides exclusive discounts for repeat customers and those who book early.

Reputation:

Eurocamp has built a strong reputation over the years, as evidenced by the numerous awards it has received. The company is known for its excellent camping facilities and services, ensuring that customers have an enjoyable holiday experience. Recent customer reviews on independent review sites reflect Eurocamp's high-quality services, becoming a favorable option for campers.

Payment Options:

Eurocamp accepts various payment methods, including credit/debit cards, PayPal, and bank transfers. The company does not charge additional fees for credit card payments.

Loyalty Programs:

Eurocamp offers an exclusive loyalty scheme, where repeat customers receive discounts on their bookings. The scheme has different levels, allowing customers to receive higher discounts as they progress through the levels. The company also provides loyalty bonuses for customers who book multiple holidays in a year.

Customer Reviews:

Eurocamp.co.uk has a dedicated section for customer reviews, allowing potential customers to read about other customers' experiences. The website also provides reviews from independent review sites, giving customers a balanced view of Eurocamp's services.

Community Involvement:

The company is dedicated to supporting local communities where its campsites are located. Eurocamp supports various community initiatives, such as education, healthcare, and environment.

Shipping and Costs:

Eurocamp does not deliver physical products; therefore, there are no shipping costs. However, the company provides clear information about the costs involved in booking accommodation, such as deposit and booking fees. Additionally, customers may need to incur additional costs, such as travel expenses, depending on the destination of their holiday. In conclusion, Eurocamp offers an exciting and unique camping experience across Europe. The company provides high-quality accommodation and excellent customer service, ensuring an enjoyable holiday experience. The website is user-friendly, allowing customers to find campsites and accommodation quickly. Eurocamp maintains a flexible booking policy, ensuring that customers have a stress-free booking experience. Overall, Eurocamp provides excellent value for money, making it a top choice for holidaymakers across Europe.

Eurocamp Recent User Reviews

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Reviewer Name: Sarah Hamilton

Review Submission Date: 2022-11-10

Review Title: We stayed at Vilanova in June 2021 2…
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Review Description: We stayed at Vilanova in June 2021 2 adults 2 kids.We had a wonderful time! The location was easy to get to via public transport with a local bus stop outside to venture into town.The facilities were spot on. A number of pools to choose from and plenty of sun beds!The site is a great size and there's enough to do, with courts for kids to play football/basketball and a play area for little ones.Shop onsite has everything you need including fresh baked goods. The restaurant is nice too.Would highly recommend.

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Reviewer Name: Rosy McDuff

Review Submission Date: 2022-10-01

Review Title: Awful experience
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Review Description: Stayed at Les Sablons in the South of France. Location quite cramped and busy and noisy with a very expensive shop, and the camp itself was average. Eurocamp accommodation was dirty, it smelt of mould, there were holes in floor and the wall and a hole where once was a fire alarm. It really was poor quality. Will never use the company again.

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Reviewer Name: Ita Beresford

Review Submission Date: 2022-09-20

Review Title: Aaron and Fran at Playa De Bara were…
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Review Description: Aaron and Fran at Playa De Bara were exceptional reps, who were always there to advise and fix any issues we had on our stay. Great site and everything on site.

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Reviewer Name: Karl

Review Submission Date: 2022-09-02

Review Title: Used to love Eurocamp but it now seems…
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Review Description: Used to love Eurocamp but it now seems like their reps just can’t be bothered. You get the keys at the start and hand them back at the end, no interaction otherwise. Accommodation basics compared with competitors yet way more expensive. Come on Eurocamp you used to be great, you need to step up.

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Reviewer Name: MarkCS

Review Submission Date: 2022-08-18

Review Title: Not a good first impression on Customer Service ??
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Review Description: Spent 30 minutes looking for a link to the Eurocamp Independent brochure & I couldn't find it (Found one for Eurocamp, but wanted the site details to take our own caravan). Website says bookings being taken for 2023, but website will only let you view to December 2022. Online chat not working (11:15am on a Friday?) and phones not being answered. Not a good first impression ??

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Reviewer Name: Happytraveller

Review Submission Date: 2022-08-11

Review Title: I found it very interesting that no opportunity to feed back
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Review Description: I found it very interesting that Eurocamp has made no attempt whatsoever for feedback after our recent holiday in the Vendee. No way of doing so in the chalet, no where at reception, no follow up email - nothing? No incentive to re-book? It really makes you think they do not really care? Brittany Ferries provided me with opportunity for feedback on board and by email on returning. What a shame to not even attempt the basics or the minimum that we all take for granted these days.

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Reviewer Name: Customer

Review Submission Date: 2022-06-26

Review Title: Domaine des Naiades
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Review Description: Domaine des Naiades, Abbie and her crew were fantastic, helping out as our car had broken down, helping with translation and helping with the transport to the garage when the RAC let us down, can’t say enough about the eurocamp crew, always available and always smiling, thank you to the naiades crew !!

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Reviewer Name: Lewis Jones

Review Submission Date: 2022-06-14

Review Title: Holidaying with dogs . . . .
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Review Description: Haven't actually even been on the holiday yet and I am already disappointed. If you are looking to take your dog, be very careful of the lack of information on where they can go in the surrounding area like beaches. Do you own specific research - don't rely on the Eurocamp local information to actually tell you.

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Reviewer Name: Andrew

Review Submission Date: 2022-06-05

Review Title: Very poor experience
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Review Description: Very poor experience. The accommodation at Chateaux les Eaux was very tired, with many things broken and unserviceable, or just old and dirty. For example parasol broken, light fittings broken or smashed, wallpaper ripped off the wall, mattress too small for the bed frame, dirty decking with weeds growing through it to name but a few issues. Could we find the reps? Not a chance!We paid extra for a comfort but it was just old shabby and knackered.

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Reviewer Name: Rachel

Review Submission Date: 2022-05-26

Review Title: After many years working for Eurocamp…
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Review Description: After many years working for Eurocamp followed by many holidays standards have dropped badly and the customer care is non existant.Loyalty no longer exists .Spent a lot of money over the years and will struggle to holiday with the company again - issues on arrival which are not sorted 7 days later - disgraceful