Europcar Reviews

Voted Excellent (5/5)

352559 Votes

20 Reviews

Vote Now

Pie-Chart Analysis

10% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
80% users rated Excellent
Write a review
M Mustafa Sever
77 days ago

Unforgettable Road Trips Made Easy with Europcar: A Customer’s Joyful Journey

Embarking on a road trip is not just about reaching a destination; it's about creating lasting memories. My experience with Europcar.be was nothing short of extraordinary. The seamless process from booking to picking up the car left me in awe. The moment I set my eyes on the car, I knew I was in for a treat. The vehicle was not just good; it was the epitome of comfort and style, making every mile a pleasure. The online promotion I stumbled upon was the cherry on top, adding an extra sparkle to my already fantastic experience. Europcar.be didn't just provide me with a car; they gave me the key to unlock unforgettable moments. I am grateful for their exceptional service and look forward to more joyous journeys with them. Thank you, Europcar.be, for making road trips a dream come true.
G GUNGOR TUMSA
111 days ago

The Perfect Rental Experience with Europcar.be

From start to finish, my experience with Europcar.be was nothing short of wonderful. Not only was the service exceptional, but the car itself was in excellent condition. I must give a special thanks to Emilie, whose outstanding service truly made my rental experience a memorable one. I cannot express my gratitude enough for the top-notch service provided by Europcar.be. From the moment I arrived, I felt valued and well taken care of. The attention to detail and the friendly attitude of the staff made me feel like a VIP customer. The car I rented was not only immaculate but also performed like a dream throughout the duration of my rental. This attention to the maintenance and condition of their vehicles truly sets Europcar.be apart from other rental companies. Emilie, in particular, went above and beyond to ensure that every aspect of my rental was smooth and hassle-free. Her dedication to customer satisfaction is truly commendable and made a lasting impression on me. In conclusion, I can wholeheartedly recommend Europcar.be to anyone in need of a reliable and top-quality car rental service. The combination of excellent service, well-maintained vehicles, and dedicated staff makes them the obvious choice for any future rentals. Thank you, Europcar.be, for an unforgettable experience.
I ineke fitzgerald
146 days ago

A Seamless Experience: From Counter to Road

My experience with Europcar.be was nothing short of exceptional. The process of picking up the vehicle was remarkably fast, thanks to the efficient service at the counter. The staff was not only prompt but also incredibly friendly, setting the tone for a pleasant journey ahead. The car itself was a delight – pristine and well-maintained, making the pick-up a breeze. Returning the vehicle was just as smooth, requiring nothing more than dropping off the key. It was this seamless experience from start to finish that truly impressed me. I wholeheartedly recommend Europcar.be to anyone in need of a reliable and customer-centric car rental service. Thank you for making my journey so effortless and enjoyable!
J Jean Lelievre
151 days ago

Unforgettable Experiences with Europcar.be – A Review Reflecting Genuine Customer Satisfaction

Having had the pleasure of renting a car from Europcar.be twice a month, I can confidently say that each experience has been nothing short of exceptional. While my go-to choice is usually a VW Polo, which I find reliable and comfortable, there was a delightful surprise in store for me on several occasions. Although I only received a Polo once, the substitute cars provided by Europcar.be were beyond impressive in terms of both quality and value. From sleek Audis to stylish DS models, each substitute vehicle exceeded my expectations and added a touch of luxury to my journeys. However, the most recent substitute, a Skoda Fabia, truly stood out for its unique charm and performance. While it may not belong to the same league as the aforementioned models, the Skoda Fabia held its own and offered a driving experience that was incomparable in its class. The comfort, efficiency, and reliability it provided made me appreciate Europcar.be's commitment to ensuring customer satisfaction and exceeding expectations. I am genuinely grateful for the consistently excellent service and diverse range of quality vehicles that Europcar.be has to offer. Each rental experience has been a testament to their professionalism and dedication to providing nothing but the best for their customers. I look forward to many more memorable journeys with Europcar.be and highly recommend them to anyone seeking a top-tier car rental service.
R Rob Andrews
172 days ago

Exceeding Expectations with Europcar: A Stress-Free Rental Experience

My experience with europcar.be left me thoroughly impressed and satisfied. Upon arriving, the car assigned to me not only met but exceeded my expectations in terms of its class and quality. This attention to detail showcased their commitment to customer satisfaction. What truly set Europcar apart was the absence of any pushy tactics or unnecessary upselling. The desk agent's professionalism and focus on providing me with a seamless rental process made all the difference. Their transparency and genuine care for my needs made me feel valued as a customer. I left Europcar feeling not just happy, but genuinely impressed by their service. I would highly recommend Europcar to anyone seeking a stress-free and customer-centered car rental experience. Thank you, Europcar, for exceeding my expectations and making my trip that much more enjoyable.
M MSG
199 days ago

An Unforgettable Journey: My Experience with EuropCar at BRU Airport

My adventure with EuropCar at BRU Airport began on the 8th of September and extended until the 13th. Excitement filled the air as I anticipated exploring new destinations with a rental car from EuropCar. However, my initial enthusiasm was dampened upon inspecting the vehicle. To my dismay, the car was not in its best condition. The windshield, a crucial component for safe driving, was obscured by a myriad of mosquitoes, a telltale sign of inadequate cleaning. The interior of the car was not spared either; a lingering stench permeated the space, and cigarette burns marred the driver's seat. Disheartened by this sight, I promptly reached out to the rental company, providing detailed photos as evidence of the subpar state of the vehicle. Unfortunately, EuropCar's response left much to be desired. They dismissed the concerns raised, attributing the issues to mere scratches and refusing to acknowledge the cleanliness concerns. This dismissive attitude towards customer feedback was disheartening, especially when a simple acknowledgment could have rectified the situation. Reflecting on my experience, I must caution fellow travelers against choosing EuropCar at BRU Airport. The lack of cleanliness and inadequate response to customer complaints demonstrate a concerning disregard for customer satisfaction. As a result, I wholeheartedly advise against engaging with EuropCar for your travel needs.
J Jonathan
206 days ago

Embracing Diversity and Positivity: An Unforgettable Encounter at Europcar.be

Upon visiting Europcar.be, I had the pleasure of encountering a cheerful and lovely African lady at the pickup desk. Her warm smile and welcoming demeanor made my entire rental experience truly remarkable. In a world filled with challenges, meeting such a delightful individual brought a sense of joy and hope. Her professionalism combined with her infectious positivity left a lasting impression on me. I couldn't help but wish for more people like her, who embody the essence of diversity and kindness. Europcar.be not only provided me with excellent service but also introduced me to a memorable interaction that I will cherish forever. Thank you for creating a welcoming environment where every customer feels valued and appreciated.
G Gabriel Rueda
216 days ago

A Seamless Travel Experience with Europcar Namur

Sharing my delightful journey with Europcar.be brings me immense joy. From the moment I booked online to the hassle-free car pick-up, every step was a breeze. Transparency in pricing was a refreshing change, with no hidden costs to surprise me. While my overall experience was exceptional, I must mention that the only drawback was the location of the Europcar office in Namur. Situated slightly far from the town center, transportation to reach there was a tad inconvenient. Despite this minor setback, the exceptional service and stress-free process at Europcar made me a happy customer.
V Vlad Mitran
224 days ago

Unforgettable Experience with Europcar at Brussels Airport

Embarking on a recent trip from Brussels Airport, I had the pleasure of utilizing Europcar's services, an experience that left a lasting impression. The convenience of their location at Zaventem airport made the rental process seamless, setting the tone for a wonderful journey ahead. Upon arrival, I was greeted by the friendly and efficient desk staff, who swiftly assisted me with the necessary paperwork. Their professionalism and warmth immediately put me at ease, ensuring a stress-free start to my travels. The selection of cars available exceeded my expectations, catering perfectly to my needs with accuracy and precision. However, I did notice a slight discrepancy in cleanliness, which slightly marred an otherwise exceptional service. As my trip came to an end, the smooth drop-off process further reinforced my positive experience with Europcar. Receiving the invoice and detailed summary promptly via email was a thoughtful touch, providing reassurance and transparency that is rare to find in the industry. In conclusion, Europcar at Brussels Airport has proven to be a reliable choice for discerning travelers seeking both quality and efficiency. While there might be minor room for improvement in cleanliness, the exceptional service and overall experience have undoubtedly earned my loyalty. I look forward to future journeys with Europcar, confident in the knowledge that I am in capable and caring hands.
C chalapathi manohar
234 days ago

Effortless Experience with Europcar.be: A Seamless and Stress-Free Car Rental Process

I cannot express enough how stress-free and convenient my experience with Europcar.be was. From the moment I arrived to collect the car, everything was a breeze. The staff made sure to explain the insurance options in a clear and helpful manner, allowing me to make an informed decision tailored to my needs. The car itself was in pristine condition, and it performed impeccably throughout my journey. I felt confident and secure, knowing that I was in a reliable vehicle. This smooth rental process allowed me to focus on enjoying my trip without any unnecessary worries. Overall, I highly recommend Europcar.be for their exceptional service and seamless car rental experience. Thank you for making my journey effortless and enjoyable.
W Wiktoria
238 days ago

Affordable Excellence: A Testimonial for Europcar.be

Reflecting on my recent experience with Europcar.be, I can confidently say that I am satisfied overall. Despite a slow pick-up process that tested our patience, the quality of service and reliability of their vehicles ultimately won me over. Upon arrival, the prolonged wait for our car dampened our spirits. The vehicle provided was not the one we had initially chosen, but it turned out to be a suitable alternative that exceeded our expectations in terms of cleanliness and performance. Opting for the premium cover, as recommended by the staff, proved to be a wise decision. This choice ensured a stress-free rental experience, without any unexpected charges at the end. Such transparency and honesty in their pricing structure reassured me and set Europcar.be apart from other car rental companies. The efficient and hassle-free drop-off process further highlighted Europcar's commitment to customer satisfaction. Despite the initial delay, the seamless return procedure left a lasting impression on me. In conclusion, while there were minor hiccups along the way, Europcar's dedication to delivering affordable excellence shines through. I would not hesitate to choose Europcar.be for my future car rental needs, thanks to their reliable service and transparent approach.
D Daniel Marusac
287 days ago

Exceeding Expectations: My Seamless Experience with Europcar.be

Let me begin by expressing my utmost satisfaction with Europcar.be. The process was smooth and hassle-free, from start to finish. Upon arrival at Charleroi Airport in Brussels, I was pleasantly surprised to find a hybrid Toyota Yaris waiting for me instead of the VW Polo I had initially booked. With merely 13,000 kilometers on the clock, the car felt brand new. Despite a slight challenge locating the vehicle in the parking lot, the overall experience was outstanding. The convenience of both pickup and dropoff services made my journey seamless and stress-free. Europcar.be truly exceeded my expectations, and I am beyond happy with the service provided. Thank you, Europcar.be, for making my trip a memorable and pleasant one. I highly recommend your services to anyone in search of a reliable car rental company with top-notch customer service!
K koraljka deur
294 days ago

A Stress-Free Rental Experience with Europcar.be – A Revelation!

My encounter with Europcar.be at Charleroi airport in Brussels was nothing short of exceptional. As a seasoned traveler accustomed to vehicle rentals worldwide, my past experiences have left me wary and mistrustful due to frequent issues encountered with various companies. However, this recent rental with Europcar.be marked a turning point - no longer will I fear the rental process! From the outset, the service stood out for its seamlessness. The courteous lady at the counter not only greeted me warmly but also meticulously explained every detail, ensuring I felt fully informed and at ease. This level of genuine care and professionalism was a breath of fresh air compared to previous encounters. Upon return, the standards were upheld impeccably. The gentlemen handling the vehicle were not only kind but also exuded a high level of expertise and efficiency. Their professionalism was a testament to Europcar.be's commitment to providing top-notch service to their customers. Moreover, the quality of the vehicle itself did not disappoint. Fresh, clean, and reliable, it added an extra layer of satisfaction to an already stellar experience. I can confidently affirm that from this point onwards, Europcar.be will be my go-to choice for all car rental needs.
J Josh Cope
307 days ago

Turning Away from Shadows: Why I Bid Farewell to Europcar.be

Being an Elite VIP Privilege customer with Europcar, I had high hopes for their services. However, my experience with them has left me disheartened. It's disheartening to witness a once-respected company resorting to old scams for a quick buck. As a loyal customer, I expected transparency and quality service, but unfortunately, I found myself let down. In light of these concerns, I have made the decision to part ways with Europcar and explore alternatives. I am now transferring my loyalty to their competitors, taking advantage of their status match service to ensure my status points are valued elsewhere. It's truly a disappointing turn of events, but my journey towards better experiences continues beyond the shadows.
F Frederick Fulton
369 days ago

My Unforgettable Experience with Europcar.be

I was in search of a compact car equipped with Apple CarPlay, a feature that enhances my driving experience. Europcar.be exceeded my expectations with their seamless service. The Opel I selected was not only punctually prepared but also spotlessly clean, surprisingly spacious, and fuel-efficient, making my journey comfortable and efficient. Moreover, the agent provided a detailed explanation of the rental process and various insurance options, ensuring I was well-informed and confident in my choices. Despite the tempting discount upgrade offered, I decided to stick with the Opel due to its exceptional quality and performance. Europcar.be's commitment to customer satisfaction and their dedication to providing top-notch vehicles and services have left a lasting impression on me. I wholeheartedly recommend Europcar.be to anyone in need of reliable and high-quality car rentals. I am looking forward to renting from them again in the future.

Introduction

Europcar.be is a renowned car rental company that offers a wide range of vehicles and services in Belgium. With a strong presence in the country, Europcar.be is known for its reliability and quality.

Pros and Cons

Pros: - Extensive car selection: Europcar.be offers a diverse fleet of vehicles, from compact cars to luxury vehicles, ensuring that customers can find the perfect fit for their needs. - Convenient booking process: The website allows users to easily search for available cars, select pickup and drop-off locations, and make reservations online. - Competitive pricing: Europcar.be offers competitive rates and regularly provides promotions and discounts to make car rentals more affordable for customers. - Excellent customer service: The company has a responsive and helpful customer service team that is available to assist customers throughout their rental experience. Cons: - Limited coverage: Europcar.be's services are primarily available in Belgium, which may restrict options for customers looking to rent a car outside of the country.

User Experience

Europcar.be provides a seamless user experience through its user-friendly website. The search interface allows users to easily specify their pickup and drop-off locations, dates, and preferred vehicle type. The website also provides detailed information about each vehicle, including specifications, features, and prices. Booking a car is straightforward and can be completed within a few minutes.

Pricing and Value for Money

Europcar.be offers competitive prices for its car rental services. The company provides transparent pricing, including all essential fees and charges, which helps customers make informed decisions. Additionally, Europcar.be often runs promotional campaigns and discounts, ensuring that customers receive good value for money.

Customer Service

Europcar.be prides itself on its excellent customer service. The company's customer support team is responsive and knowledgeable, assisting customers with inquiries, reservations, and troubleshooting. With multiple contact options available, including phone, email, and live chat, Europcar.be ensures that customers have a reliable channel to seek assistance.

Product Quality and Selection

Europcar.be maintains a high standard of product quality by offering a well-maintained and up-to-date fleet of vehicles. The company partners with reputable manufacturers to provide a diverse selection of cars that meet various customer preferences and requirements. Each vehicle undergoes regular maintenance and inspection to ensure optimal performance and safety.

Website Usability

Europcar.be's website is designed to be user-friendly and intuitive. The interface is clean and organized, making it easy for users to navigate through the website and find the information they need. The search and booking process is straightforward and can be completed with just a few clicks.

Returns and Exchanges

Europcar.be has a clear returns and exchanges policy. Customers have the flexibility to modify or cancel their reservations, subject to certain conditions. The company provides transparent guidelines regarding fees and deadlines for such changes, allowing customers to manage their bookings conveniently.

Promotions and Discounts

Europcar.be regularly offers promotions and discounts to enhance customer satisfaction and affordability. These promotions may include discounted rates, upgrades, or added benefits for specific bookings. Customers can find the latest offers on the website or subscribe to the newsletter to stay informed about upcoming deals.

Reputation

Europcar.be has established a reputable presence in Belgium's car rental market. The company is known for its reliability, quality vehicles, and excellent customer service. With a track record of satisfied customers, Europcar.be enjoys a strong reputation in the industry.

Payment Options

Europcar.be offers a range of payment options to accommodate different customer preferences. Customers can choose to pay with credit or debit cards, including major providers like Visa, Mastercard, and American Express. The company prioritizes the security and privacy of customer payment information.

Loyalty Programs

Europcar.be offers a loyalty program, allowing frequent customers to accumulate points and unlock various benefits. With the loyalty program, customers can enjoy priority service, free upgrades, and discounts on future bookings. The program incentivizes customer loyalty and provides added value for returning customers.

Customer Reviews

Customer reviews play a significant role in shaping the reputation of Europcar.be. The company maintains a section on its website where customers can provide feedback and ratings based on their rental experience. This transparency allows prospective customers to make informed decisions based on real customer experiences.

Community Involvement

Europcar.be actively participates in community initiatives and sustainability efforts. The company is committed to reducing its environmental impact by promoting energy-efficient vehicles and implementing eco-friendly practices. Europcar.be also supports local charities and organizations through corporate social responsibility programs.

Shipping and Costs

As a car rental company, Europcar.be does not involve shipping of physical products. However, rental costs are transparently communicated to customers during the booking process. The company ensures that customers are aware of all charges, taxes, and additional fees, preventing any surprises regarding costs. In conclusion, Europcar.be is a reliable car rental company in Belgium, offering diverse car selections, competitive pricing, and excellent customer service. With a user-friendly website, transparent policies, and a strong reputation, Europcar.be provides an optimal car rental experience for customers in Belgium.