Users Voice for Evelom

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Evelom Overall rating
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Review article published on: 07 Aug 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 1.8 5 5 1.3 5
Jan 2023 5 5 2.7 3.3 5 5
Feb 2023 5 3.4 3 5 2.6 1.8
Mar 2023 5 3.1 5 5 2.7 5
Line Chart for Rating of peer stores

Detailed Evelom Review by

Introduction: is an online retailer specializing in high-quality skincare products. The brand was founded in 1989 by the renowned skincare expert, Eve Lom, who believed that good skincare was the key to achieving a radiant complexion. Today, the brand sells its products in over 35 countries, catering to customers worldwide with a wide range of skincare products.

Pros and Cons:

Pros: offers a vast selection of high-quality skincare products. The brand's unique range of products can help address the specific needs of different skin types, such as dry skin, oily skin, or aging skin. The website is user-friendly, making it easy for customers to navigate and find the desired products. ships internationally, and the brand provides excellent customer service. Cons:'s prices may be on the higher side compared to other skincare brands, making it less accessible to some customers. Shipping costs can be expensive, and the delivery time can be longer for international orders.

User Experience: is user-friendly and easy to navigate, with a clean layout and intuitive design. The website includes useful product information, customer reviews, and how-to tutorials, making it easy for customers to find the right product for their needs.

Pricing and Value for Money: skincare products are on the higher side, but their quality is exceptional. Customers are guaranteed top-notch products that are safe, effective, and beautifully packaged. The brand's higher prices could be seen as a disadvantage, but the investment may be worth it for those seeking long-term, high-quality skincare solutions.


There are many skincare brands on the market, including La Mer, Charlotte Tilbury, and Dr. Barbara Sturm. However,'s unique approach to skincare, which emphasizes the importance of cleansing and gentle exfoliation, sets it apart from its competitors.

Customer Service: provides excellent customer service, with a responsive support team that can help with any queries, concerns, or issues. Customers can reach out to the brand via email, phone, or live chat, making it easy and convenient to seek assistance.

Product Quality and Selection: prides itself on using high-quality, natural ingredients in its skincare products. The brand offers a vast selection of products, including cleansers, toners, masks, moisturizers, and more, catering to a wide range of skin concerns.

Website Usability: is easy to use, with a well-designed website that is intuitive and user-friendly. Customers can easily navigate the site, search for products, and add items to their cart without any hassle.

Returns and Exchanges: accepts returns and exchanges within 30 days of purchase, provided that the product is unused and in its original packaging. The brand provides a prepaid return label, making the process straightforward and hassle-free.

Promotions and Discounts: occasionally offers promotions and discounts, such as free gifts with purchase or seasonal sales. Customers can sign up for the brand's newsletter to receive updates on any current promotions or discounts.

Reputation: has an excellent reputation for producing high-quality, effective skincare products that are safe and suitable for all skin types. The brand has received numerous accolades from beauty editors and reviewers, highlighting its superior quality and effectiveness.

Payment Options: accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. The brand also accepts PayPal.

Loyalty Programs: does not currently offer a loyalty program, but customers can sign up for the brand's newsletter to receive updates on any future initiatives.

Customer Reviews:

Customer reviews on are overwhelmingly positive, with customers praising the brand's high-quality products, effectiveness, and excellent customer service.

Community Involvement: supports various charitable organizations and initiatives, including the Prince's Trust and the Hong Kong Breast Cancer Foundation, demonstrating the brand's commitment to social responsibility.

Shipping and Costs: offers international shipping, with shipping costs varying depending on the destination. The brand offers free standard shipping on orders over $100 for customers in the US. Customers can also opt for expedited shipping at an additional cost.