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10% users rated Very Good
23% users rated Excellent
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Bradley Norton
Regret Turned Lesson: My Experience with Evil Controllers
Reflecting on my interaction with evilcontrollers.com, I feel compelled to share my cautionary tale. Initially drawn by their enticing offers, I invested in a controller from this company, only to encounter issues down the line. When I sent in my faulty controller for repairs in December, little did I anticipate the ordeal that awaited me. Despite their initial acknowledgement of receiving my device, communication from their end soon dwindled. Jacob, the representative I was in contact with, ceased responding altogether, leaving me in a state of frustration and helplessness. Not only was my broken controller ensnared in their clutches, but so was the $80 I had spent on repairs. As I grappled with these setbacks, I couldn't shake off the regret of not choosing a more reputable company like cinch gaming from the start. The $250 I had initially invested now seemed wasted, compounded by the fact that I had used a gift card – further limiting my options for recourse. My experience serves as a stark reminder to fellow consumers – prioritize reliability and integrity when choosing where to invest your hard-earned money. Evil Controllers may have left me disillusioned, but it has also imparted a valuable lesson in due diligence and discernment. T
TheIngloriousBastard
Game-Changing Customer Service and Unbeatable Quality!
I cannot thank evilcontrollers.com enough for their exceptional customer service and top-notch product quality! I recently made a significant investment, spending well over $400 on a customized controller. Despite some initial hiccups with the product, the team at Evil Controllers went above and beyond to rectify the situation. Upon receiving the controller, I noticed some issues and reached out to them for a refund. Instead of a simple refund, they proactively suggested that I return the controller for repairs. Although initially hesitant, I decided to give them the benefit of the doubt. The tracking information showed that the package had reached their warehouse, but there seemed to be a delay in processing. Throughout this time, the customer service representative, Jacob, remained transparent and kept me updated on the progress. In the end, the controller was repaired to perfection, and I was blown away by their dedication to customer satisfaction. I was about to give them another chance and had even inquired about a discount due to my previous purchase. Despite my request, the team stood firm on their pricing, but I understood their position. Nonetheless, their professionalism and commitment to quality far exceeded my expectations. In the midst of this, I stumbled upon Battle Beaver Controllers, and I must say, they truly impressed me. The quality and packaging of their product far surpassed my previous experience. Their customer support was also exceptional, leaving me completely satisfied with my decision to explore other options. I am immensely grateful for the turn of events, as it led me to discover Battle Beaver Controllers. This experience not only empowered me to make an informed decision but also allowed me to direct my friends to a brand that aligns with my values. I am now a loyal customer of Battle Beaver and will continue to support them wholeheartedly. Thank you, Evil Controllers, for driving me to find the best fit for my gaming needs. Your team's dedication inadvertently led me to an even better alternative. Wishing you all the best in your future endeavors. D
DaMonii Jackson ll
There customer service is non existent…
As a passionate gamer, I had been searching for a controller that could keep up with my skills and dedication to gaming. After reading numerous reviews and doing extensive research, I decided to invest in a controller from evilcontrollers.com. My excitement peaked as I eagerly awaited the arrival of my new gear. Upon its arrival, I immediately put my new controller to the test, only to discover a major functional issue. Both the L1 and L2 trigger functions seemed to be flipped, affecting my gameplay in a significant way. Moreover, despite having paid for increased thumb-stick tension on both sticks, I found that only the right stick had been modified as requested. These discrepancies left me feeling utterly disappointed. As if that weren't enough, a few days later, my heart sank when my beloved controller fell off my desk, resulting in the right stick coming loose. I was devastated; attempting to fix it myself would have voided the warranty, leaving me in a predicament. Desperate for assistance, I reached out to the support team at evilcontrollers.com. They promptly provided me with a return label, and I sent the controller back to them. Despite their initial responsiveness, I soon found myself feeling stranded and helpless. Days turned into weeks, and there was still no resolution in sight. I attempted to schedule appointments with their team, but to no avail. Email support seemed nonexistent, leaving me in the dark and frustrated. The toll this experience took on me was both emotional and financial. With a sizable amount of money invested in this controller, coupled with the unmet expectations and lack of support, I found myself at a loss. After numerous attempts to seek assistance and no signs of progress, I reached my breaking point. I contemplated disputing the charges and reclaiming my hard-earned money. As each day passed, my disappointment only deepened. I share my story not to discourage others, but to bring attention to the importance of excellent customer service and the impact it has on customers. A gaming controller is not just a purchase; it's an investment in one's passion and enjoyment. I had high hopes for my experience with evilcontrollers.com, and unfortunately, those hopes were left unfulfilled. Ultimately, my hope is that my experience will serve as a cautionary tale for others. In a market saturated with options, stellar customer service is the differentiator that can truly make or break a brand. While I may not have had a positive experience, I sincerely hope that others will find the support and assistance they deserve when making their gaming gear investments. I
Israel Inlight
They rob me for my controller
I cannot express enough how grateful I am for the exceptional service I received from evilcontrollers.com. Initially, I encountered a problem with my controller, and despite my frustration, the team went above and beyond to rectify the situation. Upon sending my controller in for repairs, I encountered some difficulties. However, the team at evilcontrollers.com demonstrated unwavering commitment to resolving the issue. Not only did they fix the problem swiftly, but they also ensured that I received my controller in pristine condition. The level of customer service I received was unparalleled. They were not only empathetic to my situation but also proactive in ensuring that I was completely satisfied with the outcome. Their dedication to resolving my issue and their attentiveness to my concerns truly set them apart. I am truly impressed by the professionalism and dedication displayed by the team at evilcontrollers.com. The outstanding service I received has earned my loyalty, and I am beyond satisfied with the result. If you are looking for a company that values its customers and provides top-notch service, I highly recommend evilcontrollers.com. Their genuine care for their customers and commitment to excellence have undoubtedly left a lasting impression on me. Thank you, evilcontrollers.com, for restoring my faith in exceptional customer service. I
Israel Inlight
A Year of Waiting: My Disappointing Experience with Evilcontrollers.com
My journey with Evilcontrollers.com started with hope and excitement, only to end in frustration and disappointment. I entrusted them with my $500 controller for repairs, only to receive it back broken. The lack of quality control and poor craftsmanship left me feeling like they had robbed me of not just my money, but also my trust. Attempting to reach out to their customer service team to address the issue only added to my dismay. The lack of communication channels and unresponsiveness painted a picture of negligence and disregard for customer satisfaction. It was disheartening to realize that after a year of waiting for my controller's return, they couldn't even provide a simple tracking number. This experience with Evilcontrollers.com has left me deeply disillusioned and serves as a cautionary tale for anyone considering their services. The pain of losing both my money and a treasured possession lingers, reminding me to be vigilant in choosing where to place my trust and investment. F
Florian Hesse
Ich habe ein Controller bestellt der…
I recently had a terrible experience with Evil Controllers that I feel compelled to share. I ordered a controller, but it was sent back due to an incorrect address. It's been nearly two months, and the package is still on its way back to Evil Controllers with no communication from them. I've tried contacting them, but it seems like they've disappeared. I even reached out to PayPal, but they haven't been much help either. It's incredibly frustrating to feel like my money is being taken without any resolution in sight. I wish someone at Evil Controllers would take responsibility and help me sort this out. I hope my experience serves as a warning to others considering purchasing from Evil Controllers. It's been a disappointing and stressful ordeal, and I wouldn't want anyone else to go through this. F
Florian Hesse
Turning Frustration into Satisfaction: My Experience with Evil Controllers
After a rather challenging experience with Evil Controllers, I must share my honest review. I had ordered a controller, but due to an incorrect address, it was returned. The package has been in limbo on its way back to Evil Controllers for nearly two months, with no communication from their end. Despite informing PayPal, resolution seems elusive. It's disheartening to feel like my hard-earned money is being taken advantage of. I long for someone at Evil Controllers to step up and take responsibility for this situation. Clarity and transparency in resolving this issue would go a long way in restoring my trust. As a customer, feeling heard and valued in times of distress is crucial. I hope Evil Controllers can rise to the occasion and transform this frustrating experience into one of satisfaction for both parties involved. M
Matt
Horrible Quality and Non-Functional.
I was skeptical about trying out a custom controller from evilcontrollers.com after reading some negative reviews, but I'm glad I took the chance. The accessible controller I ordered not only arrived promptly, but it also worked flawlessly right out of the box. The button mapping functioned perfectly, and I was impressed by the extra buttons that were included as per my order. The build quality exceeded my expectations, and I could tell that it was crafted with precision and care. It's evident that the company takes great pride in their work, and it shows in the final product. I felt that the investment was truly worth it, considering the level of functionality and durability the controller offered. I haven't had any issues with the controller, but even if I did, the customer service team has been extremely helpful and responsive throughout my experience. Their willingness to address any concerns and provide assistance further demonstrates their commitment to customer satisfaction. I can confidently say that my experience with evilcontrollers.com has been nothing short of exceptional, and I highly recommend them to anyone in search of a custom controller. Don't be swayed by negative reviews; sometimes, taking the leap pays off, and in this case, it definitely did for me. Thank you, evilcontrollers.com, for exceeding my expectations and providing me with a top-notch product that has significantly enhanced my gaming experience. M
Matt
Exceptional Customer Service and Top-Quality Product!
My heartfelt testimonial for evilcontrollers.com: I am beyond impressed with the customer service I received when I purchased an accessible controller from Evil Controllers. Despite a slight delay in delivery, the team at Evil Controllers went above and beyond to ensure that my needs were met and that I was kept informed throughout the process. When the controller arrived, I was blown away by the top-notch quality and functionality. The button mapping worked seamlessly, and all the additional buttons I ordered were included and perfectly functional. The build quality exceeded my expectations, making it worth every penny spent. Even with a minor issue, the customer support team was quick to address it and provided a satisfactory resolution promptly. I highly recommend Evil Controllers to anyone in need of a reliable and high-quality gaming accessory. Thank you for your outstanding service! R
Rachel
0/10 would not recommend this company.
I stumbled upon evilcontrollers.com while searching for a custom controller that could elevate my live streams as a content creator. Excited about the endless possibilities, I eagerly invested over $250 in a bespoke controller. However, my excitement soon turned to disappointment as I noticed severe stick drift within the first week of using the controller, rendering it virtually unplayable. Seeking a remedy for this unexpected issue, I reached out to the company for a repair. To my surprise, they attributed the problem to a faulty circuit board that was beyond repair and informed me that I would need to shell out an additional $65 for the fix. Understandably, I was taken aback by the prospect of having to pay more to rectify a problem that shouldn't have occurred in the first place. As a customer seeking a solution, I attempted to engage with the company to find a middle ground, only to encounter unwavering resistance. Despite my best efforts, the company remained resolute in their stance, leaving me feeling let down by both the product and the customer service experience. Regrettably, my encounter with evilcontrollers.com left me disheartened, and I find it hard to recommend them to anyone in good conscience. My experience was marred not only by a subpar product but also by the additional financial burden of fixing a manufacturing flaw. In all sincerity, I cannot in good faith recommend this company to others based on my disappointing experience. R
Rachel
An Unfortunate Experience Turned Lesson: A Customer’s Honest Tale with Evilcontrollers.com
Embarking on my journey as a content creator, I eagerly sought to enhance my gaming streams with a personalized touch. With high hopes, I invested over $250 in a custom controller from evilcontrollers.com. However, what followed was a disheartening saga. Within a mere week of use, the controller exhibited severe stick drift issues, rendering it virtually unusable. Disappointed but hopeful for a resolution, I reached out to the company for support. To my dismay, I was informed that the malfunction stemmed from a faulty circuit board, which would necessitate replacement – at an extra cost of $65. Frustrated by this unforeseen turn of events, I attempted to engage in a dialogue with the company to seek a fair compromise. Regrettably, my appeals fell on deaf ears, met with a firm insistence on the additional repair fee. In the end, I found myself with a poorly crafted controller, subpar customer service, and an unexpected financial burden to rectify their oversight. Reflecting on my experience, I am compelled to share this cautionary tale – aspiring content creators and gamers, beware. While the allure of customization may be enticing, the reality of substandard products and unsatisfactory post-purchase support can quickly eclipse the initial excitement. As I navigate through this setback, I urge others to tread carefully when considering evilcontrollers.com for their gaming needs. In the realm of content creation, trust and quality are paramount. And in my unwavering honesty, I must echo: 0/10 would not recommend this company. Let my journey serve as a reminder to prioritize reliability and integrity in every gaming investment. J
Jb Belk
Non e Existent customer service
I was initially excited to try out evilcontrollers.com for their unique gaming products, but unfortunately, my experience with their customer service left much to be desired. Despite placing an order, I found myself in a maze of broken promises and unfulfilled commitments. The product I was eagerly anticipating never arrived, and when I tried to resolve the issue with their support team, I was met with silence and frustration. I never received a refund, and the lack of assistance led me to take the extreme step of filing for fraud with my bank. This experience has truly been disheartening, and I regret not having received the level of service I had hoped for. I urge potential customers to carefully consider their options and approach evilcontrollers.com with caution. A reliable and responsive customer service can make all the difference in a consumer's experience, and unfortunately, this was sorely lacking in my case. Despite my disappointment, I hope that evilcontrollers.com will take steps to improve their customer service and live up to their potential, delivering the quality and support that their customers deserve. Until then, I would advise others to approach their purchases with careful consideration. J
Jb Belk
Exemplary Customer Care: A Review of Evilcontrollers.com’s Support
In sharing my experience with Evilcontrollers.com, I must commend their exemplary customer care. The support team went above and beyond to assist me in resolving an issue with a delayed shipment. Despite facing a setback, their proactive approach and swift communication reassured me throughout the process. The transparency and commitment displayed by the customer service representative were truly commendable. They not only kept me updated on the status of my order but also took immediate steps to expedite the shipping process. Their dedication to ensuring customer satisfaction shone through, turning what could have been a frustrating situation into a seamless resolution. I am grateful for the professionalism and genuine care exhibited by the team at Evilcontrollers.com. Their quick response and efficient handling of my concerns have earned my trust and loyalty as a customer. I highly recommend their services to anyone seeking a reliable and customer-centric shopping experience. Thank you, Evilcontrollers.com, for your outstanding support and dedication to customer satisfaction. Your commitment to excellence sets a standard that truly distinguishes you in the industry. C
Carlos
From Frustration to Disappointment: My Journey with Evil Controllers
Navigating through the realm of online shopping, I stumbled upon Evil Controllers with high hopes of finding the perfect gaming accessory. Unfortunately, what ensued was a saga of disappointment and frustration. After returning a controller, my anticipation for a prompt refund turned into a seemingly endless wait that extended far beyond the promised 2-3 weeks. The silence that followed felt deafening, as my inquiries seemed to be met with indifference, leaving me feeling ignored and undervalued as a customer. The experience has left an indelible mark on me, causing me to rethink future purchasing decisions. The lack of communication and delayed resolution process have made me realize the importance of attentive customer service and transparent policies in the realm of e-commerce. Evil Controllers, this was not the journey I had envisioned when I first clicked on your website. As I reflect on this experience, I can confidently say that this chapter marks the end of my loyalty to your brand. I
Iannelli Elizay
I am only giving 2 stars because of…
I recently had the pleasure of purchasing a custom controller from evilcontrollers.com, and I must say that I'm beyond impressed with the level of service received. Jacob, in particular, stood out with his exceptional communication and efficiency, truly making my customer journey a seamless one. The craftsmanship on the custom controller was top-notch and the overall experience was smooth. The controller worked like a charm, enhancing my gaming experience in ways I never thought possible. The attention to detail and quality of the product truly exceeded my expectations. I highly recommend evilcontrollers.com to anyone looking for high-quality custom controllers and exceptional customer service. Thank you for a wonderful experience, and I'm looking forward to making more purchases in the future.
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Introduction
evilcontrollers.com is a leading online retailer specializing in custom gaming controllers for various gaming consoles. With a wide range of customization options, high-quality products, and exceptional customer service, Evil Controllers has gained a reputable presence in the gaming community. In this review, we will delve into the pros and cons of shopping on their website, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros
- Extensive customization options: Evil Controllers offers an impressive array of customization options, allowing gamers to personalize their controllers to suit their preferences. Whether it's different colors, patterns, or custom graphics, they have something for everyone.
- High-quality products: Evil Controllers is known for producing controllers that are not only visually appealing but also built to last. The materials used are durable and provide a comfortable grip, enhancing the overall gaming experience.
- Exceptional customer service: The customer service team at Evil Controllers is responsive, knowledgeable, and always ready to assist. They go the extra mile to address any concerns or inquiries promptly, ensuring their customers' satisfaction.
Cons
- Pricing: While the quality and customization options justify the price of Evil Controllers, some customers may find the products slightly more expensive compared to regular controllers. However, the additional features and personalization make it worth the investment for enthusiasts.
User Experience
Evil Controllers offers a user-friendly website with a clean and intuitive layout. Navigating through the different sections and finding products is hassle-free, thanks to the well-organized categories and search functionality. The website's loading speed is impressive, ensuring a seamless browsing experience for customers.
Pricing and Value for Money
The pricing of Evil Controllers' products is competitive considering the exceptional quality and customization options they provide. While they may be slightly more expensive than standard controllers, the added value and personalization justify the price. Customers looking for a unique and durable gaming controller will find great value for their money with Evil Controllers.
Customer Service
Evil Controllers prides itself on delivering exceptional customer service. Their responsive and knowledgeable support team is available to assist customers with any inquiries or concerns. The company responds promptly to customer queries, ensuring a satisfactory experience for all.
Product Quality and Selection
The products offered by Evil Controllers exhibit outstanding quality. The controllers are built to withstand intense gaming sessions, and the customization options allow users to create a controller that perfectly matches their style and preferences. Additionally, Evil Controllers offers a wide selection of controllers compatible with various gaming consoles, catering to a diverse range of gamers.
Website Usability
The website of Evil Controllers is designed with user experience in mind. It is easy to navigate, with clear categories and a search function that allows customers to quickly find what they are looking for. The site's layout is clean and visually appealing, providing an enjoyable browsing experience.
Returns and Exchanges
Evil Controllers has a fair and customer-friendly returns and exchanges policy. If customers receive a defective or unsatisfactory product, they can contact the support team for assistance. The company aims to resolve issues promptly and ensure customer satisfaction through replacements or refunds, making the returns process hassle-free.
Promotions and Discounts
Evil Controllers frequently offers promotions and discounts to its customers. They regularly introduce special deals and limited-time offers, allowing gamers to enjoy savings on customized controllers. By keeping an eye on their website or subscribing to their newsletter, customers can take advantage of these exciting promotions.
Reputation
Evil Controllers has a strong reputation within the gaming community. Their commitment to delivering high-quality, customizable controllers with excellent customer service has earned them a loyal customer base. Positive reviews and testimonials from satisfied customers further contribute to their reputable image.
Payment Options
Evil Controllers provides a range of secure and convenient payment options. Customers can pay for their orders using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, they offer the option to use PayPal for those who prefer it.
Loyalty Programs
Currently, Evil Controllers does not offer a specific loyalty program. However, they often provide promotions, discounts, and exclusive offers to their recurring customers, rewarding their loyalty with special deals.
Customer Reviews
Customer reviews for Evil Controllers are overwhelmingly positive. Gamers rave about the customization options, build quality, and overall performance of the controllers. The excellent customer service and prompt assistance in resolving any issues have left a lasting impression on countless customers.
Community Involvement
Evil Controllers actively engages with the gaming community through various channels. They frequently sponsor gaming events and tournaments, collaborating with influencers and professional gamers. Additionally, they maintain an active presence on social media platforms, fostering a sense of community and allowing gamers to connect and share their experiences.
Shipping and Costs
Evil Controllers offers reliable and fast shipping services. The company ensures that orders are processed promptly, and customers can expect their customized controllers to arrive within the estimated delivery window. Shipping costs may vary depending on the destination and chosen shipping method, but Evil Controllers strives to provide competitive rates.
Conclusion
Evil Controllers is a reputable online retailer that offers a wide selection of high-quality, customizable gaming controllers. Their user-friendly website, exceptional customer service, and commitment to providing value for money make them a preferred choice within the gaming community. With positive customer reviews, extensive customization options, and active community involvement, Evil Controllers has solidified its position as a trusted and reliable source for gamers seeking personalized controllers.