Users Voice for Facethefuture

21% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
77% users rated Excellent
Pie Chart Review Representation for Facethefuture
Facethefuture Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Jul 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 1 4.4 3.8 3.8 4.5
Oct 2022 5 1 4.6 4.2 4 4
Nov 2022 4.4 1 4.2 2.8 3.3 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 3 1 3.6 3.4 2.7 5
Line Chart for Rating of peer stores

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Detailed Facethefuture Review by

Introduction:

Facethefuture.co.uk is an online retailer that specializes in skincare products. It boasts an extensive selection of high-quality medical-grade skincare products from top brands, making it a one-stop-shop for all skincare needs.

Pros:

The website offers a wide range of products that cater to different skin concerns, including acne, aging, pigmentation, and sensitivity. Another advantage is that they stock only clinically-validated products that are designed to target specific skin conditions. They also have a team of skincare specialists who are available online to give expert advice on which products to use.

Cons:

The pricing of the products may be a bit high, and some customers may find it unaffordable. Another downside is that the website does not offer free shipping on all products, and returns can be quite complicated.

User Experience:

The site is intuitive and easy to use, with a search bar that helps customers find products quickly. The product descriptions are thorough and informative, and the website has an excellent user interface.

Pricing and Value for Money:

Facethefuture.co.uk offers high-quality medical-grade skincare products that come at a premium price. Although some customers may find them costly, the products are well worth their price as they are clinically validated and designed to give the best results.

Alternatives:

Some alternative sites that sell similar skin care products include Dermstore, LovelySkin, and SkinStore.

Customer Service:

Facethefuture.co.uk offers excellent customer service, with a team of skincare specialists who are available online to offer expert skincare advice. They also have a toll-free number and several email addresses for customers to contact them.

Product Quality and Selection:

The website offers an extensive selection of high-quality medical-grade skincare products from top brands. All products are clinically validated and designed to target specific skin conditions.

Website Usability:

The website has an excellent user interface, and it is easy to navigate. The search bar helps customers find products quickly, and the product descriptions are thorough and informative.

Returns and Exchanges:

The website's return policy is quite complicated, and customers have to fill out a form and follow specific instructions. Furthermore, returns are only accepted within 14 days of purchase.

Promotions and Discounts:

Facethefuture.co.uk offers several promotions and discounts to its customers, including free samples and discounts on specific products.

Reputation:

Facethefuture.co.uk has an excellent reputation in the skincare industry, with many positive reviews from its customers. The website prides itself on offering high-quality skincare products that are clinically validated.

Payment Options:

The website offers several payment options, including credit cards and PayPal, making it convenient for customers to complete their purchases.

Loyalty Programs:

Facethefuture.co.uk does not have a loyalty program at the moment.

Customer Reviews:

The website has several customer reviews that are positive and demonstrate the effectiveness of the skincare products sold on the site.

Community Involvement:

Facethefuture.co.uk does not have any community involvement at the moment.

Shipping and Costs:

The website offers several shipping options, including standard and express shipping, with costs varying depending on the location and weight of the products. However, free shipping is only available on orders above a certain value.

Facethefuture Recent User Reviews

User Rating

5 stars

21

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Reviewer Name: Joy

Review Submission Date: 2022-12-06

Review Title: Face The Future - Nightmare to deal with if they make a mistake
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Review Description: Terrible service.Ordered a product. Rang and told them they had the wrong product when they sent the invoice, they said it was correct!It was wrong product when it arrived. Trying to call and get this returned/refunded is proving impossible!! Left so many messages, asked for manager to call as girls when I get them all give me different information.

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Reviewer Name: brady

Review Submission Date: 2022-08-31

Review Title: No problems with international order…
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Review Description: I’m a customer residing in the states and ordered a bunch of LRP products. Tracking number was given to me 24 hours after ordering and shipment arrived a week after ordering. Everything came and was accurate to the description online. I will be using them again.

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Reviewer Name: Carlie

Review Submission Date: 2022-08-04

Review Title: Amazing service!
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Review Description: Nothing but praise for this company! Customer service was amazing - very quick to reply and offered great advice. Amber was so helpful and friendly! They stock the best skin products and at very good prices - highly recommend them! Will be back when it comes to restocking!

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Reviewer Name: Ad26

Review Submission Date: 2022-07-27

Review Title: Terrible customer service!
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Review Description: Terrible customer service!

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Reviewer Name: Joanne Thurgood

Review Submission Date: 2022-07-18

Review Title: Love this company!
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Review Description: Love this company!Amazing skincare products, service and importantly advice!I have used them for several years and can't praise them enough.Competitive pricing and a wide range of products catering for all ages. Highly recommended!!!x

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Reviewer Name: Consumer

Review Submission Date: 2022-06-23

Review Title: Great service
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Review Description: Couldn’t rate this company more highly. Sorted out a query with no fuss and my products arrived very promptly. Will be using Face the Future again and will recommend to my friends.

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Reviewer Name: Lilija Krasnovskaja

Review Submission Date: 2022-06-16

Review Title: Hydropeptyde eyes cream
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Review Description: Brilliant service and great products!!Many thanks

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Reviewer Name: katy woodroff

Review Submission Date: 2022-06-09

Review Title: Absolutely fantastic customer service
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Review Description: Absolutely fantastic customer service, (Amber) handled a packaging issue really well and was very personable and prompt with communication and deliveries.Will use Face the future again. Katy

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Reviewer Name: Anda

Review Submission Date: 2022-06-08

Review Title: Ordered twice now from Face the Future…
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Review Description: Ordered twice now from Face the Future and was positively impressed by their online experience, discounts, delivery speed and nice gifts that they added to my orders. Keep it up!

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Reviewer Name: Customer

Review Submission Date: 2022-05-27

Review Title: Never will shop again .
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Review Description: Never will shop again .