Facetory User Reviews

Introduction

If you are a skincare enthusiast looking for affordable and innovative skincare products, you might have already stumbled upon Facetory.com. It is an online store that specializes in Korean skincare products and offers a range of curated subscription boxes, sheet masks, skincare sets, and other skincare accessories. The site was founded in 2016 by two sisters, Janice and Annie, who wanted to share their love for Korean skincare and make it accessible to everyone.

Pros and Cons

Pros:

• Variety of Korean skincare products
• Affordable prices
• Subscription boxes with customized options
• Free US shipping for orders over $35
• Reward system for loyalty and referrals

Cons:

• Limited selection for non-subscription products
• International shipping can be expensive
• No option for expedited shipping

User Experience

Facetory.com has a streamlined and user-friendly interface that makes it easy to navigate and find products. The site has a clean layout with large images and clear product descriptions. The subscription options are also easy to understand, and users can easily customize their boxes based on their preferences. However, some users have reported issues with slow loading times and glitches when adding items to their cart.

Pricing and Value for Money

Facetory.com offers affordable skincare products, and most of the items are below $20. The subscription boxes range from $8.90 to $49.95, depending on the number of masks and other products included. The site also offers discounts for bulk purchases and a rewards system that can be redeemed for future purchases. However, some users have noted that the prices for non-subscription products are slightly higher compared to other online stores.

Alternatives

Some alternatives to Facetory.com are:

• Yesstyle.com
• SokoGlam.com
• PeachandLily.com

Customer Service

Facetory.com has a responsive and friendly customer support team that can be contacted through email or social media. The site also has a FAQ section that answers common questions about orders, subscriptions, and products. However, some users have reported delays in response times and issues with order fulfillment.

Product Quality and Selection

Facetory.com has a vast selection of Korean skincare products that cater to different skin types and concerns. The site offers a range of sheet masks, serums, toners, and other skincare products from popular Korean brands like Innisfree, COSRX, and Laneige. The products are generally of good quality, and the site provides detailed ingredient lists and product descriptions. However, some users have received expired or damaged products, which might be a result of poor handling during shipping.

Website Usability

Facetory.com has an easy-to-use website that is clear and straightforward. The site has a search function that allows users to find products quickly, and the navigation menu is well-organized. The website is also mobile-friendly, making it easy to browse and shop on-the-go.

Returns and Exchanges

Facetory.com has a return policy that allows customers to return unopened and unused products within 30 days of purchase for a refund or exchange. The site also provides a prepaid shipping label for the return shipment, making it convenient for customers. However, the site does not accept returns for used products, and shipping fees are non-refundable.

Promotions and Discounts

Facetory.com offers various promotions and discounts throughout the year, including holiday sales and coupon codes. The site also has a rewards system that allows customers to earn points for purchases, referrals, and social media interactions. The points can be redeemed for discounts and other perks.

Reputation

Facetory.com has generally positive reviews online, with customers praising the site for its affordable prices, wide selection of products, and fast shipping. The site has also been featured in various publications, including Allure and Refinery29. However, some customers have reported issues with customer service and product quality.

Payment Options

Facetory.com accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. The site also accepts payments through PayPal.

Loyalty Programs

Facetory.com has a rewards program that allows customers to earn points for purchases, referrals, and social media interactions. The points can be redeemed for discounts and other perks, such as early access to new products and exclusive sales.

Customer Reviews

Facetory.com has customer reviews on its site, which provide valuable feedback and insights about the products. The site also has reviews on third-party platforms like Trustpilot and Google, which generally have positive ratings.

Community Involvement

Facetory.com has a blog section that provides skincare tips, product recommendations, and other useful information for skincare enthusiasts. The site also has an active social media presence on platforms like Instagram and YouTube, where it shares skincare routines, tutorials, and other content.

Shipping and Costs

Facetory.com offers free US shipping for orders over $35, and international shipping rates vary depending on the destination. The site ships from its warehouse in California, and standard shipping times are usually 3 to 5 business days for domestic orders and 7 to 14 business days for international orders. However, the site does not offer expedited shipping options, which might be inconvenient for customers who need their products urgently.