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0% users rated Poor
15% users rated Average
5% users rated Very Good
55% users rated Excellent
Knowledgeable, Professional, Quick and Efficient.
Familyleisure.com exceeded all of my expectations in every way possible. I am not one to typically leave reviews, but my experience with their team was too exceptional not to share. After having to reinstall our pool this season, the Family Leisure team in Memphis made the entire process seamless and stress-free. From the knowledgeable and professional Parts & Service Manager in the store to the efficient and quick crew that handled the reinstallation, every step was marked by professionalism and expertise. The crew worked tirelessly to ensure the job was completed promptly and to our satisfaction. In a time when customer service seems to be on the decline, Family Leisure truly stands out. The entire experience was a breath of fresh air, and I couldn't be happier with the outcome. I am genuinely grateful for such a wonderful experience. Thank you, Family Leisure, for your hard work and dedication to your customers. I highly recommend their services to anyone in need of leisure products. The Dauberger's, Olive Branch.Above and Beyond: Exceptional Service and Expertise at Every Step
Praising the exceptional service from Family Leisure, I find myself compelled to share my experience, not out of frustration, but out of genuine satisfaction. Amidst a challenging era for customer service, Family Leisure (Memphis) stood out during our recent pool reinstallation. From the dedicated Parts & Service Manager to the skilled crew on-site, their expertise shone through every step of the process. What truly impressed me was the team's profound knowledge, unwavering professionalism, and unmatched efficiency. They seamlessly tackled the project with precision and speed, showcasing their commitment to excellence. The crew's hard work and dedication ensured a timely completion, exceeding all expectations. I extend my heartfelt gratitude to Family Leisure for delivering such a remarkable experience. The Dauberger's (Olive Branch) can attest to the outstanding service provided, leaving us truly grateful for a job well done. Thank you for going above and beyond in making our reinstallation a seamless and enjoyable process.Feeling Discriminated Against
I am truly sorry to hear about the experience you had at Family Leisure. No one should ever feel discriminated against, especially when trying to make a simple purchase. It's disheartening to hear that despite your loyalty and numerous purchases, you were not given the attention and respect every customer deserves. As a person of color, it's even more unacceptable for you to have been treated differently based on your race. I appreciate your courage in sharing your experience. Your voice matters, and speaking up about this kind of treatment is the first step to bringing about change. I sincerely hope that the corporate office takes your feedback seriously and addresses this issue promptly. As a company dedicated to providing leisure and recreational products, they should strive to ensure that every customer, regardless of race, is welcomed and assisted with the same level of respect and enthusiasm. No one should feel like they are not valued or seen based on the color of their skin. Please know that your review will likely help other potential customers make an informed decision, and I believe that sharing your experience will prompt Family Leisure to reevaluate their customer service practices. Thank you for sharing your heartfelt testimonial. I hope your future experiences with other businesses are filled with the respect and attention you deserve.A Warm Family Leisure Experience
As I reflect on my recent visit to familyleisure.com, I am compelled to share my delightful experience. Stepping into the store on a sunny Saturday in Memphis, TN, my partner and I were greeted by a plethora of choices for our pool needs. Despite our initial hesitation, the friendly staff guided us to the perfect pump for our pool without any pressure, making sure it met our requirements perfectly. What truly touched our hearts was the exceptional customer service we received. The salesmen on the floor were engaging in conversation, yet as soon as they noticed us, they approached us with genuine eagerness to assist. This contrasted sharply with my past retail experiences and truly made us feel valued as customers. Having been loyal patrons who had invested significantly in Family Leisure's products like playground sets, pool tables, and outdoor kitchens, feeling seen and respected during this visit was incredibly reassuring. The inclusivity and respect we encountered reinforced our trust in the brand. Unfortunately, I cannot say the same for a fellow customer. Witnessing their negative encounter, where they felt racially discriminated against, was disheartening. Every customer deserves to be treated with dignity and respect, regardless of their background. It is imperative for businesses to foster an inclusive environment where every individual feels welcomed and valued. I sincerely hope that this feedback reaches the corporate team at Family Leisure because prioritizing diversity and inclusivity is not just beneficial for customers but also essential for the growth and reputation of any company. Let us work together to create a world where everyone feels respected and appreciated. Thank you, Family Leisure, for a truly warm and welcoming experience.Exceptional Customer Service Makes FamilyLeisure.com Stand Out!
I can't help but give a 5-star review to FamilyLeisure.com, but not for the reasons you might expect. Sure, the Vuly trampoline we ordered had some issues, but what truly deserves praise is the exceptional customer service provided by Mike Eikenberry. When our trampoline turned out to be faulty, we were understandably frustrated. However, Mike's responsiveness and courteous nature quickly turned our experience around. He handled our concerns and refund with the utmost professionalism, going above and beyond to ensure our satisfaction. It's not always about the products themselves, but how a company addresses and resolves issues that truly reflects their dedication to customer satisfaction. Thanks to Mike's exemplary service, FamilyLeisure.com has undoubtedly earned our trust and loyalty.Exceptional Customer Service Shines Bright at Family Leisure
I am thrilled to share my experience with FamilyLeisure.com, where the 5-star review I have given is not solely based on the products themselves, but on the exceptional customer service provided by Mike Eikenberry. Despite encountering an issue with the Vuly trampoline we ordered, it was Mike's unparalleled responsiveness, professionalism, and courtesy that truly set this experience apart. In the face of frustrations with a faulty product, Mike Eikenberry's handling of the situation was nothing short of exemplary. His dedication to resolving our concerns swiftly and effectively showcased the true commitment to customer satisfaction that defines Family Leisure. It is rare to come across such a level of customer care in today's fast-paced world, and Mike's approach not only resolved our issue but left us feeling valued and respected as customers. Family Leisure has truly differentiated itself through the outstanding service provided by individuals like Mike Eikenberry. Their dedication to ensuring a positive customer experience speaks volumes about their values as a company. I can confidently say that I will continue to choose Family Leisure for all my leisure needs, knowing that I am not just purchasing a product, but investing in a relationship built on trust and exceptional service. Thank you, Family Leisure, for demonstrating that true customer care is at the heart of everything you do.****UPDATE*********
I am thrilled to share my recent experience with FamilyLeisure.com. After encountering an issue with a previous purchase, I was initially frustrated. However, the situation took a turn for the better when I received a call from Mr. Scott, who not only listened to my concerns but also expressed genuine understanding and respect. Mr. Scott assured me that my concerns mattered and made a commitment to address the issue by replacing the liner and providing the necessary work at no additional cost. Despite potential delays due to supply chain challenges, his reassurance and dedication to resolving the matter left a lasting impression. Having previously purchased a pool, trampoline, and hot tub from FamilyLeisure.com without any issues, I was already a loyal customer. This recent interaction, however, solidified my trust and confidence in the company. I have even informed my electrician of our intent to purchase another hot tub, highlighting my continued satisfaction with FamilyLeisure.com's products and service. I am eagerly anticipating the successful resolution of the matter and am hopeful that FamilyLeisure.com will continue to uphold their commitment. If all goes well, I have no doubt that I will be returning to make another purchase. With gratitude and optimism, I eagerly await the fulfillment of their promise. Thank you, FamilyLeisure.com, for valuing your customers and their satisfaction.Customer Care Beyond Expectations at FamilyLeisure.com!
After a recent hiccup with my liner purchase at FamilyLeisure.com, I was pleasantly surprised by the exceptional customer service I received from Mr. Scott. His call was not only reassuring but also showcased the company's dedication to its customers. Mr. Scott's professionalism, understanding, and commitment to resolving my issue left a lasting impression on me. Despite my initial frustration, his kindness and willingness to go above and beyond to rectify the situation made me feel truly valued as a customer. I am grateful for the resolution offered by FamilyLeisure.com, where they agreed to replace the liner and cover the cost, with the only request of purchasing a pad. Although there may be some delays due to supply constraints, the reassurance of keeping me updated throughout the process was indeed comforting. Having had seamless transactions in the past, including purchases of a pool, trampoline, and hot tub from the same location, I have always trusted FamilyLeisure.com for my leisure needs. Mr. Scott's exceptional service has solidified my loyalty even further, and I have already recommended the company to my electrician for our upcoming hot tub purchase. If FamilyLeisure.com holds true to their word and continues to prioritize customer satisfaction, there is no doubt that I will be a returning customer. Here's to hoping for a smooth resolution and looking forward to more fantastic experiences with FamilyLeisure.com!A Reliable and Friendly Pool Supply Store
I can't speak highly enough about familyleisure.com. My recent visit to pick up pool supplies was once again a delightful experience. The staff, including Karen, Josh, and Zak, were not only knowledgeable but also incredibly friendly and accommodating. This has been my go-to store for the past nine years since we first got our pool, and their consistent helpfulness and courtesy have never wavered. One thing that stands out about familyleisure.com is their fantastic summer sales. It's such a relief to know that when it's time to open the pool after a long winter, I can count on them to have great deals on all the supplies I need. Their reliability and commitment to customer satisfaction are truly commendable. I would enthusiastically recommend familyleisure.com to anyone in need of pool supplies. Their kind and courteous staff, combined with their excellent sales and consistent service, make them a top choice for all your pool-related needs. Thank you, Karen, Josh, Zak, and the entire team, for always going above and beyond!Unmatched Service and Consistent Excellence: A Testimonial for FamilyLeisure
Visiting FamilyLeisure to stock up on pool supplies has been a tradition for me for almost a decade now. Today, just like every time before, I was met with exceptional service from the staff members - Karen, Josh, and Zak. Their kindness, courtesy, and eagerness to assist truly set this store apart. What impresses me the most about FamilyLeisure is their unwavering commitment to customer satisfaction. Whether I'm in need of advice on pool maintenance or looking for the best deals on supplies, the staff always goes above and beyond to help. Their friendly demeanor makes every visit a pleasant experience. I particularly appreciate the summer sales that FamilyLeisure offers. These promotions make it so much more affordable to stock up on everything needed to prepare my pool for the season ahead. It's reassuring to know that I can rely on FamilyLeisure not just for quality products but also for savings that make a difference. Having been a loyal customer for so many years, I can confidently say that FamilyLeisure is more than just a store - it's a trusted partner in ensuring that my pool stays in top condition year after year. If you're looking for a place where exceptional service, courtesy, and helpfulness are the norm, I highly recommend FamilyLeisure. They set the standard for what a customer-focused business should be.Galaxy is a better choice
FamilyLeisure.com Exceeded Expectations - A Customer's Testimonial I recently had the pleasure of purchasing a hot tub from FamilyLeisure.com and I cannot express how impressed I am with their service. After a less than ideal experience with another retailer, I was hesitant about ordering from FamilyLeisure.com, but I am so glad I did. My order was swiftly processed, and the delivery exceeded my expectations. Despite a snowstorm, the team at FamilyLeisure.com went above and beyond to ensure my hot tub was promptly delivered, providing me with unparalleled customer service. In comparison to my previous frustrating experience, the efficient service and reliability of FamilyLeisure.com truly stood out. I only wish I had discovered them sooner, as it would have saved me months of unnecessary hassle. Thank you, FamilyLeisure.com, for restoring my faith in exceptional customer service and for providing me with a superior product. I highly recommend FamilyLeisure.com to anyone in search of a seamless purchasing experience and top-notch quality products. Marlas RobrockGalaxy Recreation: A Snowstorm Savior
When I think of Galaxy Recreation, one word comes to mind: reliability. I had initially considered purchasing a hot tub from familyleisure.com, but a chance encounter with a snowstorm changed everything. Despite the challenging weather conditions, Galaxy Recreation not only delivered my hot tub promptly but did so with unwavering dedication and professionalism. Marlas Robrock, I truly appreciate your willingness to address my concerns. However, it was the exceptional service provided by Galaxy Recreation, particularly by individuals like Jason Monko, that solidified my decision to choose them over other options. Their commitment to customer satisfaction, even in the face of unexpected obstacles, sets them apart in the industry. From placing my order to the seamless delivery process, Galaxy Recreation exceeded my expectations at every step. The quality of their products, coupled with their unparalleled customer service, has left me with a lasting impression. Looking back, I only wish I had discovered Galaxy Recreation sooner, as it would have saved me months of frustration and uncertainty. In conclusion, if you are seeking a reliable and customer-centric experience, I wholeheartedly recommend Galaxy Recreation. Their prompt delivery, even during challenging circumstances, demonstrates their unwavering dedication to customer satisfaction. Thank you, Galaxy Recreation, for being my snowstorm savior and for setting a new standard of excellence in the industry.**AMAZING CUSTOMER SERVICE**
I cannot speak highly enough of my experience with Family Leisure. Their customer service is truly exceptional. From the moment I reached out, Doug went above and beyond to assist me. His extensive knowledge and willingness to help made the entire process seamless. What truly stood out was the follow-up, receiving a check-in just days after our hot tub was delivered. It's this level of care and attention that sets Family Leisure apart. Thanks to Doug and the team, we not only found the perfect hot tub but also had a stress-free and enjoyable purchasing journey. I have no doubt that we will be returning for future leisure needs.Exceptional Care and Support Beyond Expectations!
Let me share my remarkable experience with Family Leisure's customer service team, particularly with Doug. His extensive knowledge and unwavering assistance transformed our hot tub shopping journey. Not only did Doug go above and beyond to ensure a smooth transaction, but his thoughtful follow-up two days post-delivery truly showcased their dedication. Thanks to Doug and Family Leisure, our overall experience was nothing short of delightful. This level of care and support has undoubtedly earned our trust and loyalty, making us eager to return for future purchases. Thank you, Family Leisure, for setting the bar high in customer service excellence!My experience has been terrible
I cannot say enough about my incredible experience with FamilyLeisure. Despite initial concerns, I am beyond thrilled with my purchase. While COVID presented challenges, the team went above and beyond to ensure that my family's dream of having a pool became a reality. The pricing was competitive, and the quality of the product exceeded my expectations. The entire process was seamless, and the customer service was outstanding. I am grateful for the dedication and professionalism of the FamilyLeisure team. I highly recommend them for all your leisure needs. Thank you for making our dreams come true!No Results Found
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{{{reviewBody}}}Introduction:
Familyleisure.com is an online retailer specializing in a wide range of products for families looking to enhance their leisure time. From pool tables and hot tubs to game tables and outdoor furniture, this website offers a diverse selection of items to cater to various recreational needs. With a user-friendly interface and a commitment to customer satisfaction, familyleisure.com aims to provide a convenient and enjoyable shopping experience for its customers.
Pros and Cons:
- Pros:
- Extensive product selection: Familyleisure.com offers a vast array of leisure products, ensuring customers can find what they need.
- Competitive pricing: The website provides competitive prices on products, making it an attractive option for budget-conscious shoppers.
- User-friendly interface: The intuitive website design enables easy navigation and quick product searches.
- Excellent customer service: Familyleisure.com is known for its prompt and helpful customer support, ensuring a smooth shopping experience.
- Limited international shipping: The website primarily caters to customers within the United States, limiting the availability of its products to international buyers.
- Occasional stock availability issues: Some customers have reported occasional delays in receiving out-of-stock items.
User Experience:
Familyleisure.com aims to provide a seamless user experience with its intuitive website layout, clear product categorization, and robust search functionality. Customers can easily browse through different categories or use the search bar to find specific items of interest. The website loads quickly and is optimized for both desktop and mobile devices. Furthermore, detailed product descriptions and customer reviews help users make informed purchasing decisions, enhancing the overall user experience.
Pricing and Value for Money:
Familyleisure.com offers competitive pricing on a wide range of leisure products. While prices may vary depending on the item, customers can find affordable options without compromising on quality. Frequent promotions and discounts further enhance the value for money, allowing shoppers to save on their purchases. The website's commitment to providing quality products at reasonable prices ensures that customers receive excellent value for their money.
Customer Service:
Familyleisure.com is dedicated to providing top-notch customer service. Their knowledgeable and friendly customer support team is readily available to assist with any queries or concerns. Customers can reach out via phone, email, or the website's live chat feature, and can expect timely and helpful responses. The website also provides a comprehensive FAQ section, which addresses common questions and troubleshooting steps. Overall, the prompt and effective customer service contributes to a satisfactory shopping experience.
Product Quality and Selection:
Familyleisure.com prides itself on offering high-quality products from reputable brands. The website collaborates with reliable manufacturers to ensure that customers receive durable and well-designed items. Whether it's a pool table, hot tub, game table, or outdoor furniture, customers can trust the quality of products available on familyleisure.com. Additionally, the website's extensive selection ensures that customers have plenty of options to choose from, catering to various preferences and needs.
Website Usability:
Familyleisure.com is designed with user convenience in mind. The website's interface is clean and easy to navigate, allowing customers to find their desired products quickly. Clear product images, detailed descriptions, and customer reviews provide the necessary information for informed decision-making. The checkout process is streamlined and secure, ensuring a hassle-free shopping experience. Overall, the website's usability is commendable and contributes to a positive user experience.
Returns and Exchanges:
Familyleisure.com has a well-defined returns and exchanges policy to address any issues with purchased products. Customers can initiate returns within a specified timeframe, provided the items are in their original condition and packaging. The website offers a straightforward process for returns and exchanges, ensuring customer satisfaction. However, customers are advised to carefully review the policy and contact customer support for any specific inquiries or clarifications.
Promotions and Discounts:
Familyleisure.com frequently offers promotions and discounts to provide additional value to its customers. These offers may include percentage-based discounts, free shipping, or special bundle deals. Customers can keep an eye on the website's homepage and subscribe to the newsletter to stay updated on the latest promotions. By taking advantage of these discounts, customers can save money on their leisure purchases and enhance their overall shopping experience.
Reputation:
Familyleisure.com has built a reputation as a reliable online retailer in the leisure industry. With years of experience, the website has garnered positive feedback from numerous satisfied customers. The company's commitment to quality products, competitive pricing, and excellent customer service has contributed to its esteemed reputation. By consistently delivering on its promises, familyleisure.com has earned the trust and loyalty of its customer base.
Payment Options:
Familyleisure.com offers a variety of payment options to cater to customer preferences. Major credit cards, including Visa, Mastercard, American Express, and Discover, are accepted. Additionally, the website supports secure online payment platforms such as PayPal, ensuring a convenient and reliable checkout experience. The availability of multiple payment options provides flexibility and accommodates a wide range of customer needs.
Loyalty Programs:
Familyleisure.com currently does not have a dedicated loyalty program. While there may not be explicit loyalty rewards, the website's commitment to customer satisfaction and competitive pricing indirectly fosters customer loyalty. Regular customers can benefit from the website's frequent promotions and discounts, allowing them to save on future purchases and feel valued as repeat customers.
Customer Reviews:
Customer reviews play a significant role in informing other potential customers about their shopping experiences. Familyleisure.com displays customer reviews prominently on its product pages, allowing shoppers to gain insights from previous buyers. These reviews cover various aspects such as product quality, delivery speed, and customer service experiences. The website actively encourages customers to leave reviews, contributing to the overall transparency and credibility of its offerings.
Community Involvement:
Familyleisure.com demonstrates its commitment to community involvement by actively participating in charitable initiatives and events. The website supports local communities through donations and sponsorships, enhancing its positive impact beyond the realm of leisure products. By engaging in community initiatives, familyleisure.com showcases its dedication to making a difference and fostering a sense of social responsibility.
Shipping and Costs:
Familyleisure.com provides shipping services within the United States. The website offers free shipping on select items, while shipping costs for other products vary based on factors such as weight and delivery location. Customers can view the estimated shipping costs during the checkout process, ensuring transparency. The website also provides tracking information for shipped orders, allowing customers to monitor their delivery status. The shipping process is typically efficient, but customers are advised to review the shipping policy and contact customer support for any specific inquiries.