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100% users rated Excellent
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Review article published on: 29 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 5 1 4.3 2.2 4.8 1.3
Sep 2022 5 1 4.8 2.3 4.5 1
Oct 2022 5 1 4.3 3.6 4.7 1
Mar 2023 4.9 1 2.4 5 4.5 1
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Detailed Fascinatingdiamonds Review by

Introduction

Fascinating Diamonds is a renowned online jewelry retailer that offers a vast selection of high-quality diamonds, engagement rings, wedding bands, and fine jewelry pieces, all crafted by skilled artisans. Founded in 2003, the company has been delivering exceptional personalized services to clients worldwide, helping them create unique and timeless pieces that reflect their style and personality. Fascinating Diamonds' commitment to craftsmanship, ethical sourcing, and customer satisfaction sets them apart from other jewelry retailers and has earned them a loyal following.

Pros and Cons

Pros:
  • Wide selection of diamonds, engagement rings, wedding bands, and fine jewelry pieces
  • Customizable options for a unique and personalized look
  • Expert craftsmanship and high-quality materials
  • Ethical sourcing and environmentally conscious practices
  • Easy-to-use website with intuitive navigation
  • Responsive customer service
Cons:
  • Higher pricing compared to other online jewelry retailers
  • Limited options for budget-conscious buyers

User Experience

Fascinating Diamonds' website delivers a seamless and user-friendly shopping experience, making it easy for customers to find and design their perfect jewelry piece. The website's intuitive navigation, clear product descriptions, and high-resolution images provide customers with all the information they need to make an informed purchase. The ability to customize pieces with different metal types, diamond shapes, and sizes allows customers to create a unique and personalized piece that meets their specific needs.

Pricing and Value for Money

Fascinating Diamonds' pricing is generally higher compared to other online retailers, but the company's focus on customizable designs, ethical sourcing, and high-quality materials justifies the higher cost. Customers looking for budget-friendly options may find limited selections, but the company's dedication to providing exquisite pieces makes up for the slightly higher pricing. Fascinating Diamonds also offers a price-match guarantee, ensuring that customers get the best value for their money.

Alternatives

Customers looking for a more budget-friendly option may want to consider other online jewelry retailers such as Blue Nile or James Allen. However, these retailers may not offer the same level of customization or personalized services that Fascinating Diamonds provides.

Customer Service

Fascinating Diamonds' customer service team is responsive and knowledgeable, delivering personalized service to every customer. From expert guidance on choosing the perfect diamond to providing updates on order status, customers can rely on the company's attentive and friendly staff. The company also provides a 30-day return policy for customer satisfaction.

Product Quality and Selection

Fascinating Diamonds' selection of diamonds, engagement rings, wedding bands, and fine jewelry is impressive, featuring exquisite pieces crafted from high-quality materials. The company's custom design process allows customers to create unique and personalized pieces that meet their specific needs. Every piece undergoes rigorous quality control, ensuring that it meets the company's high standards.

Website Usability

Fascinating Diamonds' website is easy to navigate, with an intuitive layout that makes it easy to find the perfect piece. The website features high-resolution images and detailed product descriptions, giving customers all the information they need to make an informed purchase. The customization process is straightforward, allowing customers to select different metal types, diamond shapes, and sizes to create a unique and personalized piece.

Returns and Exchanges

Fascinating Diamonds offers a 30-day return policy for customer satisfaction. Customers can return or exchange their purchase within 30 days of receipt, provided it meets the company's return policy guidelines. The company also provides a lifetime warranty for all purchases, ensuring that customers can enjoy their jewelry with peace of mind.

Promotions and Discounts

Fascinating Diamonds offers promotions and discounts throughout the year, providing customers with a chance to get great deals on high-quality diamonds, engagement rings, wedding bands, and fine jewelry. Customers can stay up to date on the company's latest promotions by signing up for their newsletter.

Reputation

Fascinating Diamonds has a solid reputation in the industry, with a strong focus on customer satisfaction and high-quality craftsmanship. The company's ethical sourcing and environmentally conscious practices have also earned them a reputation for sustainability and responsibility in the industry.

Payment Options

Fascinating Diamonds accepts major credit cards, PayPal, and wire transfer for payment options, making it easy for customers to pay for their purchase securely.

Loyalty Programs

Fascinating Diamonds does not currently offer a loyalty program, but customers can sign up for their newsletter to stay up to date on the company's latest promotions and discounts.

Customer Reviews

Fascinating Diamonds has earned positive reviews from satisfied customers worldwide, with a focus on exceptional customer service, high-quality craftsmanship, and personalized design options.

Community Involvement

Fascinating Diamonds is committed to giving back to the community, supporting various charitable causes and organizations through partnerships and donations.

Shipping and Costs

Fascinating Diamonds offers free shipping within the US for orders over $500, with expedited shipping available for an additional fee. International shipping is also available, with shipping costs varying based on location and order value.

Fascinatingdiamonds Recent User Reviews

User Rating

5 stars

27

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Reviewer Name: Craig Thompson

Review Submission Date: 2018-02-07

Review Title: Very very happy with the ring
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Review Description: Very very happy with the ring. Very fast delivery and great communication when they had a stock issue. Refund for the difference quickly issued without issue. Thank you Roger for always answering my questions!

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Reviewer Name: Erik Gonzalez

Review Submission Date: 2017-04-29

Review Title: Outstanding service and product!
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Review Description: Roger was extremely helpful and patient as I had to make two changes to my order. He helped me ensure I received a quality product and even offered to get it overnight, just in time for my wedding. The package came in a discrete FedExbox and in a super cool ring box with an led and the GIA certification. The pricing was great and I would highly recommend Fascinating Diamonds to anyone looking to purchase their next piece of jewellery soon. Customer service is outstanding as is their products. Thank you for an excellent experience!!!

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Reviewer Name: Jonathan Garbo

Review Submission Date: 2017-04-28

Review Title: Fantastic product!
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Review Description: Fantastic product, and a lovely ring! I asked for sapphire center-stone rather than diamond, and was not disappointed by the cut or quality. The band is fantastic, the accent stones look nice as well. All in all good to go. Mr. Roger was incredibly helpful and up front. I would recommend this site to anyone.

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Reviewer Name: Carol Wells

Review Submission Date: 2017-04-26

Review Title: Great products
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Review Description: Great products, good service. Group was willing to answer my questions and was very supportive using the chat feature. I love the little light in the box...Carol from PA

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Reviewer Name: Aieshya Dixon

Review Submission Date: 2017-04-21

Review Title: Our custom bands came out better than …
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Review Description: Our custom bands came out better than expected. The packaging was superb. Also, the process from meeting, designing, ordering and receiving was quick. Excellent customer service!

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Reviewer Name: Angela Wood

Review Submission Date: 2017-04-18

Review Title: Excellent experience - don't hesitate to shop here!
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Review Description: I couldn't have had a better experience than working with Raj to find an excellent diamond and engagement ring. He was very kind, helpful and did a lot of research on my behalf. It's an important decision and he was so helpful and tolerant of all the questions. I trusted his advice and he made the experience much less stressful than it could have been, and with Fascinating Diamonds' warranties and upgrade offers, there's no worry for the future. We are happy shoppers and will recommend and return!

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Reviewer Name: Kim Sullivan

Review Submission Date: 2017-02-20

Review Title: Excellent before and after care
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Review Description: Roger from Fantastic Diamonds was wonderful. His care and service was imaculate and I would definitely recommend Fantastic Diamonds to anyone and everyone. Thank you for the great service.

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Reviewer Name: A Ray

Review Submission Date: 2017-02-12

Review Title: Outstanding service
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Review Description: We bought a ring and were nervous about buying online, but saw only excellent and responsive service. A problem arose (a small gem fell out) and we were worried, but Raj and the FascinatingDiamonds team were phenomenal - better than any other jeweler we have dealt with. They immediately took ownership, arranged to have the ring shipped back, promptly repaired and replaced the stone, and had it back to us in a flash! How they handled an issue speaks volumes about their professionalism. We will definitely buy from them again.

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Reviewer Name: Zana Vernon

Review Submission Date: 2017-02-02

Review Title: Excellent to deal with quality designs
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Review Description: I was very reluctant to order something online, after going to several jewelry stores to get an idea of what I wanted and going through all the reviews I decided to contact FD. Working with Roger was very pleasant they actually had the design I wanted but with a different center. They were able to customize my ring for a very decent price, quality and timeframe. I love my ring and would deal with them again.

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Reviewer Name: Paul Sacchetti

Review Submission Date: 2017-01-20

Review Title: Fabulous to work with!
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Review Description: The ring they created for my wife was perfect and she was thrilled. We couldn't ask for better service and will definitely use them again.

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