Users Voice for Fatline

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Fatline Overall rating
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User Interface

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Review article published on: 08 Dec 2019

Last updated by on 08 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.7 1 3.4 3.6 4.1
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Fatline Review by

Introduction is an online store that specializes in selling a range of health, beauty, and wellness products to people in Ukraine. The website features plenty of products from trusted brands, including cosmetics, dietary supplements, and medical supplies, at competitive prices. In this review, we will dive into various aspects of the website to help you decide whether it’s worth your time and money.

Pros and Cons

  • A wide array of products to choose from
  • Competitive prices compared to other online stores
  • A user-friendly interface that makes it easy to navigate the website
  • A comprehensive product description that helps you understand each product
  • Only caters to customers based in Ukraine
  • Occasional out-of-stock issues
  • No loyalty programs or rewards for frequent buyers

User Experience is easy to use and navigation is intuitive. The website is not bogged down with excessive graphics, making it very fast and responsive. Product pages have plenty of details, including descriptions, ingredients, and usage instructions, making it easy for the customers to make informed purchases. The checkout process is also easy and hassle-free.

Pricing and Value for Money

The website offers products at competitive prices compared to other online stores. They also have discounts and promotions that are often advertised on their homepage. While they do not have any loyalty programs, they offer free shipping for orders above 500 UAH, which also adds to the overall value for money.


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Customer Service

Customers can reach out to Fatline’s customer service team through several channels, including email and phone. They are generally responsive and helpful in resolving any concerns or issues.

Product Quality and Selection

The website offers products from trusted brands, and they have a rigorous process of vetting every product before it goes on the website. Product selection is wide and varied, covering lots of categories including beauty, healthcare, and wellness.

Website Usability

The website is easy to navigate, and the product pages are well-organized, making it easy for customers to find what they are looking for. The search function is also helpful, offering relevant search results with filters, including brand, price, and category.

Returns and Exchanges

Fatline offers a 14-day return policy for unused/unopened products, which is standard in the industry. Customers are responsible for covering the cost of the return.

Promotions and Discounts

Fatline offers regular promotions and discounts on their website, which are advertised on the homepage. They offer a loyalty program, where customers can earn points for purchases, but they do not have exclusive offers for frequent buyers.


The website has a good reputation among its customers, with positive reviews and feedback about their products and services.

Payment Options

Fatline offers several payment options, including electronic payments, credit cards, and cash on delivery (COD). They also accept payments in different currencies, including USD and EUR.

Loyalty Programs

Fatline offers a rewards program for customers, where they can earn points for purchases. However, they do not have any exclusive offers for frequent buyers.

Customer Reviews

Fatline has a section on their website where customers can post their reviews and feedback about the products they have purchased. The reviews are moderated to maintain authenticity.

Community Involvement

Fatline does not have any dedicated community involvement programs or social responsibility initiatives on their website.

Shipping and Costs

Fatline offers free shipping for orders above 500 UAH. They also offer expedited shipping options for customers who want their products delivered faster. Shipping costs depend on location and weight, and they vary accordingly.