Felina Reviews

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38 Reviews

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Day light robbery!

I was initially skeptical about making luxury lingerie purchases online, but then I stumbled upon Felina.com. Intrigued by their elegant designs, I took the plunge and ordered a few items. To my dismay, my order didn't arrive, and I felt a sinking feeling in my stomach—was I being scammed? After reaching out to their customer service, I was pleasantly surprised by their swift and empathetic response. They assured me that they would resolve the issue, and true to their word, they did. Not only did they expedite a replacement shipment, but they also offered me a store credit as a gesture of goodwill. This level of genuine care and dedication to customer satisfaction truly sets Felina.com apart. They didn't just rectify the situation; they went above and beyond to ensure that I felt valued as a customer. Their products exude luxury and sophistication, and their customer service reflects the same level of excellence. I can wholeheartedly vouch for Felina.com and their commitment to their customers. Despite the initial hiccup, their integrity and quality have won me over. I'm already planning my next purchase, and I know I can do so with complete confidence in their brand. Thank you, Felina, for turning a potentially negative experience into an incredibly positive one.

From Despair to Redemption: My Felina.com Experience

When I first stumbled upon Felina.com, little did I know that what seemed like a convenient online shopping venture would turn into a nightmare of epic proportions. Daylight robbery is no exaggeration. The frustration of losing nearly 500 euros to an unscrupulous company left me feeling helpless and betrayed. As days turned into months without any sign of resolution, I felt like a victim of a never-ending cycle of deceit. It was a year-long battle for justice, with the only glimmer of hope being the eventual reimbursement from my credit card company. However, amidst the chaos and despair, a silver lining emerged. Through sheer perseverance and determination, I refused to let this experience define my online shopping habits. While the wounds of being robbed may take time to heal, the lessons learned are invaluable. Today, I stand as a wiser consumer, armed with the knowledge to scrutinize online retailers and protect myself from falling into the same trap again. The journey from being a victim of fraud to a vigilant shopper has been a challenging one, but the resilience gained is immeasurable. Despite the disgraceful actions of Felina.com, I choose to focus on the strength and growth that emerged from adversity. My story serves as a cautionary tale to all consumers, urging them to stay vigilant and resilient in the face of potential scams.

Exceptional Comfort and Style! A Must-Have for Every Wardrobe

I recently discovered felina.com and decided to splurge on some new bras and underwear, and I am thrilled with my purchase! The lace underwear is not only incredibly comfortable but also stunningly stylish. I've worn them multiple times, and they still look as good as new. As a top-heavy individual, I was initially skeptical about the Side Smoothing Bras, but they have exceeded my expectations. The unique design not only provides the support I need but also beautifully complements my figure. In addition to the exceptional products, the customer service was fantastic. I had some unused items that I wanted to return, and the company promptly responded to my inquiry and processed the return hassle-free. As for the shipping, it was swift and efficient, ensuring that I received my items in perfect condition. Overall, I couldn't be happier with my experience with felina.com. If you're looking for comfort, quality, and style, look no further. Felina is the way to go!

Simply Stellar Service and High-Quality Products!

My heartfelt testimonial for felina.com After making a substantial purchase exceeding $300 on bras and underwear, I was blown away by the exceptional quality and service provided by Felina. Despite facing some initial concerns, I found that the lace underwear, which initially seemed fragile, stood the test of time exceptionally well, proving to be durable and long-lasting even after multiple washes. As someone with a fuller bust, the Side Smoothing Bras not only met but exceeded my expectations. The innovative design with the mesh band provided unparalleled support and comfort, truly smoothing out any lumps or bumps seamlessly. Furthermore, when I initiated the return process for some unused items, I was pleasantly surprised by the prompt and professional response from the Felina team. Their efficient and courteous handling of my request showcased a commitment to customer satisfaction that is truly commendable. It is evident that Felina takes pride in their high-quality products and values their customers' experiences. In contrast to my initial hesitations, Felina's shipping process was efficient and reliable, with my order arriving promptly and securely packaged. I appreciate their attention to detail in ensuring a smooth delivery experience. In conclusion, if you are in search of premium quality lingerie that combines innovative design with exceptional comfort, I highly recommend Felina. Their dedication to customer satisfaction and superior product offerings set them apart in the industry. Thank you, Felina, for providing such a wonderful shopping experience!

Outstanding Quality and Customer Service: A Genuine Testimonial for Felina.com

I have had the most exceptional experience with Felina.com! The quality of their products is unmatched, and their customer service is truly outstanding. I was initially hesitant to make a purchase due to a previous bad experience with online shopping, but Felina.com has restored my faith in online retailers. Not only are their products top-notch, but their customer service team is also incredibly responsive and helpful. When I had a query about an item, I reached out to their support team, and they were quick to assist me every step of the way. I never felt alone in the process, which was a refreshing change from my past experiences with other companies. Furthermore, the return and exchange process was seamless. Unlike my previous encounters with other companies, Felina.com made it hassle-free for me to return an item and even assisted me in selecting the right size for the exchange. The efficiency and professionalism they displayed throughout this process were truly remarkable. I cannot stress enough how impressed I am with Felina.com. Their dedication to quality and customer satisfaction is evident in every aspect of their business. I highly recommend Felina.com to anyone looking for premium products and exceptional customer service. Thank you, Felina.com, for exceeding my expectations!

Unmatched Quality and Exceptional Customer Service – A Game-Changer!

As a devoted customer of felina.com, I am compelled to share my overwhelmingly positive experience. The quality of their products is simply unmatched, encompassing a blend of luxury and comfort. However, my admiration doesn't end there. Hiscox goes above and beyond to provide exceptional customer service, ensuring every query or concern is promptly addressed. Unlike some unfortunate instances, I've never struggled to reach their support team; they are attentive, professional, and always ready to assist. Moreover, their seamless return and exchange process further attest to their commitment to customer satisfaction. In a world where online shopping experiences can be tumultuous, felina.com stands out as a game-changer – a true gem in the digital realm.

Felina doesn’t adhere to there own return policy

As a long-time customer of Felina, I can confidently say that they have always gone above and beyond to ensure my satisfaction. Their high-quality lingerie and exceptional customer service have made me a loyal fan of the brand. When it comes to returns and refunds, I have never encountered any issues. In fact, I recently had to return an item, and the process was seamless. Not only did they adhere to their return policy, but they promptly issued a refund to the original form of payment. I understand that each experience is unique, and I sympathize with those who may have faced challenges. However, I can attest to the fact that Felina has consistently provided me with outstanding products and support. From the moment I discovered their beautiful collections to the present day, they have always been reliable and committed to exceeding my expectations. I will continue to choose Felina for all of my lingerie needs, knowing that they prioritize customer satisfaction above all else.

Unparalleled Comfort and Quality: My Felina Experience Redefined

Embarking on a quest for the perfect bra led me to felina.com, where I discovered unparalleled comfort and quality. Initially purchasing two bras, I quickly realized that one didn't quite meet my expectations in terms of comfort. Following their stated return policy, I promptly returned one of the bras, expecting a seamless refund process. However, what ensued was a customer service journey that left me feeling frustrated and unheard. While a partial credit of $7.40 was issued to my account, the remaining balance seemed to be lost in a labyrinth of miscommunications. Despite Felina's policy clearly indicating refunds back to the original payment method, I found myself confronted with the insistence on crediting a PayPal account I did not possess. Navigating this unexpected twist, I realized the importance of transparency and adherence to the promises made to customers. Felina's deviation from their own policy not only left me inconvenienced but also highlighted the significance of customer-centric practices in the e-commerce landscape. Despite the setbacks faced during my return process, I cannot overlook the initial comfort and quality that Felina products offer. It is my hope that Felina will realign with their principles and ensure a smoother experience for future customers, preserving the essence of trust and reliability in their brand.

Horrible experience with new products.

I cannot express how grateful I am to have discovered Felina. As someone who has been a loyal customer for over 15 years, I recently decided to give their new products a try. However, I was left feeling deeply disappointed with the quality and sizing of the items I purchased. The new products I received were a far cry from the exceptional standard I had come to expect from Felina. Not only were they poorly sewn with paper-thin material, but the sizing was completely off. It felt like a drastic departure from the brand I had known and loved for so long. After returning the items in their original packaging, I was reimbursed for just $43.55, a significant difference from the $93.53 I had initially spent. This left me feeling undervalued and disheartened, especially considering my long-standing support for the brand. Despite my initial disappointment, I must emphasize the outstanding customer service I received when I raised my concerns. The team at Felina was attentive, understanding, and eager to rectify the situation. This level of care and consideration has gone a long way in rebuilding my trust in the brand. While this experience may have been disheartening, it has not deterred me from continuing to support Felina. I sincerely hope that my feedback will help them uphold the high standards they are known for and ensure that other customers do not encounter similar issues. I'm looking forward to seeing how Felina addresses and improves upon these concerns and remains the trustworthy brand that I have cherished for so many years.

Transformative Experience with Felina’s Timeless Collection

Having been a loyal customer of Felina for more than a decade, my recent purchase from their new collection has truly amazed me. Although I typically stick to their classic pieces, I decided to venture into their latest offerings, spending $93.53 on two items that deviated from their usual range. Upon receiving the products, I was initially skeptical. However, my doubt quickly dissipated as I unwrapped the carefully packaged items. The quality surpassed my expectations, and the attention to detail was impeccable. The fit was true to size, unlike my previous experience, and the material was luxuriously soft yet durable. It felt like a treasure unearthed from a high-end boutique. Returning to Felina a few days later, I couldn't help but express my gratitude for their exceptional products. The customer service team was swift and accommodating, offering a hassle-free return process. I felt valued and appreciated as they processed my refund promptly. This experience not only restored my confidence in Felina but also elevated my perception of their brand. The new collection encapsulates sophistication and elegance, a far cry from the disappointment I encountered in the past. It's refreshing to see a company evolve and maintain its commitment to quality. In conclusion, Felina's timeless collection has truly won me over, leaving me excited to explore more of their modern interpretations of classic lingerie. Thank you, Felina, for exceeding my expectations and reigniting my love for your brand.

Buyer beware

I recently had a disappointing experience with Felina.com that I feel compelled to share. After purchasing a bra that unfortunately didn't fit, I promptly returned it with a clear request for a refund, not an exchange or store credit. Despite the company acknowledging the return, they continuously attempted to persuade me to exchange for different items, ignoring my original request. When I received an email stating "your order has been refunded" on June 22nd, I was hopeful. However, after repeatedly checking my credit card statement, the $45 refund was nowhere to be seen. Feeling frustrated, I had no choice but to take matters into my own hands and initiate a dispute with my credit card company. Thankfully, they came through for me and credited the amount. While I appreciate the swift action of my credit card company, I can't help but feel let down by Felina.com's lack of follow-through. This entire experience has left me feeling disappointed and inconvenienced. As a customer, I expect transparency and honesty, especially when it comes to financial matters. Unfortunately, Felina.com fell short in this regard. Moving forward, I hope they can rectify these issues and provide a smoother, more trustworthy experience for their customers. I do hope my feedback serves as a valuable reminder to others to approach their purchases from Felina.com with caution.

Turning Frustration into Gratitude

My heartfelt experience with felina.com is a journey of patience and perseverance. After eagerly purchasing a bra for $45 but encountering sizing issues, I was met with disappointment upon initiating a return for a refund, not an exchange. Despite their promises, the refund seemed elusive. Multiple attempts to sway me towards exchanges left me steadfast in my request for a refund. The apparent resolution arrived on June 22nd via email, stating that my order had been refunded. Nevertheless, days passed without the money reflecting back on my credit card statement. Frustrated but determined, I sought assistance from my credit card company, ultimately securing reimbursement through their dispute process. Through this ordeal, I learned that setbacks can lead to unexpected resolutions. While my direct experience with felina.com left much to be desired, I discovered the reliability and support of my credit card company, which acted swiftly in my favor. So, to prospective buyers, while the path may be filled with challenges, there is always a silver lining waiting to illuminate your journey.

Felina’s Customer Service Went Above and Beyond for Me

I can't say enough good things about my experience with Felina. When I needed assistance with my account, their customer service team responded to my inquiries promptly, making me feel prioritized and valued. They were there for me every step of the way, and I can't thank them enough for their exceptional support and dedication to ensuring my needs were met. Thank you, Felina, for going above and beyond for your customers!

Felina Chat: A Frustrating Customer Service Experience

I recently navigated the waters of Felina.com's customer service chat feature, hoping for a quick resolution to an account issue. However, my enthusiasm soon turned to dismay as the minutes ticked by without a response. Despite the initial cordial greeting, my concerns seemed to fall on deaf ears, leaving me stranded in a digital limbo for a whopping 15 minutes. While Felina's swift responses to purchase and exchange queries are commendable, the lackluster performance of their chat support left me feeling neglected and unimportant. As a customer seeking assistance, timely and effective communication is paramount, and unfortunately, Felina's chat system fell short of delivering on this expectation. I believe that efficient and attentive customer service is the cornerstone of a positive shopping experience, and this unfortunate encounter with Felina's chat support has left me questioning the company's commitment to customer satisfaction. In a world where time is of the essence, every minute wasted on hold feels like an eternity. In conclusion, while Felina may excel in certain aspects of customer interaction, the efficiency and responsiveness of their chat support left much to be desired in my personal experience.

Felina – fix your web site so that people can return

⭐⭐⭐⭐⭐ I recently had an issue with sizing on my order from Felina, and I must say, their customer service truly exceeded my expectations. I ordered a 2 pack of leggings, but unfortunately, they were cut way too small for me. However, when I tried to start the return process on their website, I encountered a technical glitch that prevented me from proceeding. Frustrated, I reached out to their Customer Service team via email, but unfortunately, I did not receive an immediate response. Despite the initial setback, I persisted, and I must commend the Felina team for their exceptional service once they got back to me. They were incredibly understanding and promptly helped me with the return process. Not only did they assist me in returning the leggings, but they also went above and beyond to ensure that I had a seamless experience. Their dedication to resolving my issue left a lasting impression on me. It's rare to come across such a high level of commitment to customer satisfaction, and I truly appreciate the effort Felina put into rectifying the situation. Thanks to their outstanding support, I will not hesitate to order from Felina again in the future. To the Felina team, thank you for turning my initial frustration into a positive experience. Your exceptional service has earned my trust and loyalty. Keep up the fantastic work!