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Femmeluxefinery.co.uk is an online fashion store that specializes in women's clothing. The company offers a wide range of products, including dresses, tops, jumpers, loungewear, and more. With new styles added every week, Femmeluxefinery.co.uk ensures that fashion enthusiasts have access to the latest trends at affordable prices.
Pros and Cons
One of the biggest advantages of Femmeluxefinery.co.uk is the vast selection of products available. From casual to dressy clothes, customers can find everything they need in one place. The website is easy to navigate, with clear descriptions and images of each product. An excellent feature of the website is the option to shop by size, making it easy to find clothes that fit. However, one disadvantage of the website is that the sizing is inconsistent, so customers need to double-check before placing an order.
User Experience
Femmeluxefinery.co.uk is easy to use, with a clean and modern interface. The website is well organized, making it easy to find products, browse categories and make purchases. Customers can quickly access the sizing chart and read product reviews to make informed decisions. However, the checkout process could be more user-friendly, as it does not save the cart if customers leave the site and return later.
Pricing and Value for Money
Femmeluxefinery.co.uk offers affordable prices, and customers can take advantage of frequent promotions and discounts. The quality of the products is excellent for the price, and the value for money is exceptional. Customers can save even more with free shipping on orders over a certain amount.
Alternatives
Some popular alternatives to Femmeluxefinery.co.uk include Shein, Boohoo, Missguided, and PrettyLittleThing. Each website offers a slightly different selection of products and pricing, so customers can find the one that best suits their needs.
Customer Service
Femmeluxefinery.co.uk offers excellent customer service, with a dedicated support team available via phone, email, or live chat. The team responds quickly and provides helpful solutions to any issues or queries.
Product Quality and Selection
Femmeluxefinery.co.uk offers a diverse selection of products, with something for every occasion. The quality of the clothing is impressive, with attention to detail, and the materials used are durable and long-lasting.
Website Usability
Femmeluxefinery.co.uk has a modern and user-friendly interface. The website is easy to navigate, search and filter through. Additionally, purchasing is an intuitive and straightforward process.
Returns and Exchanges
Femmeluxefinery.co.uk offers easy returns and exchanges for all products, in case the size or the product does not meet the customers' needs. Returns are possible within 14 days after delivery, with customers being refunded in accordance with their chosen return method.
Promotions and Discounts
Femmeluxefinery.co.uk frequently offers promotions and discounts, with up to 50% off purchases. Customers can sign up for the newsletter to receive exclusive deals, vouchers and product launches.
Reputation
Femmeluxefinery.co.uk has an excellent reputation, with positive reviews from satisfied customers. Its quality products, affordable prices, and excellent customer service have gained the loyalty of many customers.
Payment Options
Femmeluxefinery.co.uk offers a variety of payment options such as Visa, Mastercard, Maestro, AMEX, PayPal, and Klarna. Customers can choose the method that suits them best.
Loyalty Programs
Femmeluxefinery.co.uk does not have a loyalty program, however, customers can save money via promotions and discounts.
Customer Reviews
Customers have positively reviewed Femmeluxefinery.co.uk for its quality products, affordable prices, easy-to-use website, excellent customer service and extensive size range. The prominent downside of the website is that the sizes are sometimes inconsistent.
Community Involvement
Femmeluxefinery.co.uk does not have any community involvement programs but aims to advance sustainable fashion practices.
Shipping
Shipping costs a standard fee, and delivery times vary based on the customer's location. UK orders are shipped via Royal Mail or DHL Express, with international orders shipped via DHL Express or FedEx.
Costs
Femmeluxefinery.co.uk offers reasonably priced products, with the majority of items ranging between £10-£30. Shipping costs are affordable, with free shipping with orders above a certain amount.
Review Description: NO REFUNDStill no refund despite it being the 28th working day of my return being received. My emails are also being ignored. DO NOT USE THIS COMPANY
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Reviewer Name: Meg
Review Submission Date: 2022-12-09
Review Title: Lost parcel, all sorted now.
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Review Description: I didnt receive my first parcel but this was due to Evri not Femme luxe. I ordered another and received it fast, which i was happy about. Libby stayed in contact with me via email and kept me posted on the original lost parcel and once Evri confirmed it was lost in transit i was offered a full refund.
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Reviewer Name: Niamh Payne
Review Submission Date: 2022-12-09
Review Title: Returned a parcel two weeks ago and…
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Review Description: Returned a parcel two weeks ago and emailed customer service,still no refund or no update.
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Reviewer Name: Liam Williams Arlott
Review Submission Date: 2022-12-08
Review Title: Parcel not delivered
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Review Description: Hi,I ordered a parcel last week for next day delivery and it’s not been delivered yet it says it was on its way with a courier but it’s now saying it’s been taken back to sender. Any help with this please?
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Reviewer Name: sophie smith
Review Submission Date: 2022-12-06
Review Title: No communication.
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Review Description: No contact or communication on why my parcel is. I’d say it’s close to a scam if you ask me, got next day delivers - £4.99 - and ordered it a week on Thursday, it’s Wednesday tomorrow. I’ve enquired 4 times if there’s any updates on my shipping with Femme Luxe and Evri, and still absolutely nothing. Don’t suggest ordering from here. Very disappointing.
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Reviewer Name: Kam
Review Submission Date: 2022-12-06
Review Title: Femme Luxe is not listed on evri or the…
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Review Description: Femme Luxe is not listed on evri or the post office as a retailer to return a parcel to. Could you please provide the full postal address to return an item and how you will know who to refund as my purchase is not showing on my orders on your website. It’s not difficult to return items so why have you made it almost impossible to find any helpful information?
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Reviewer Name: KT
Review Submission Date: 2022-12-05
Review Title: COMPLETE SCAM! AVOID!!!!!!!
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Review Description: COMPLETE SCAM!! I have contacted them via Facebook, Instagram, Email, Website and Messenger but NO ONE GETS BACK TO YOU! I want my refund. I spent over £200 and didn’t receive all of what I ordered! I have to now go through to credit card company and make a report! Disgusting service. AVOID AT ALL COSTS! I wish I’d seen these reviews before ordering!
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Reviewer Name: Stacey
Review Submission Date: 2022-12-03
Review Title: AWFUL
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Review Description: I ordered a dress which a received, items wasn't any good so I sent back and still not received a refund!!! AFTER WEEKS of receiving sending back.The worst thing is Ive had a few dresses from here which have been perfect!! such a shame as I won't use them again. I WANT MY REFUND!!! I have emailed 3 times also now. Can someone Kindley have the decently to reply to this comment. Thank you
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Reviewer Name: Chloe Catlin
Review Submission Date: 2022-12-02
Review Title: AWFUL
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Review Description: AWFUL ! sent my order back in October they received it on the 24/10/22 and still not received my refund of over £90 it’s now December and there still telling me to wait another 7 working days the company is a joke
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Reviewer Name: Latoya Drummond
Review Submission Date: 2022-12-02
Review Title: They sent me a delivery with missing…
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Review Description: They sent me a delivery with missing items and said nothing can be done.Worst customer service experience especially from Lisa who said no refund and a replacement wont be sent.Later Lisa realised she was in the wrong and didn’t apologies but said I can have a voucher which is not what I asked for.To top it off she said the item was out of stock but when I went on the website to show it was in stock they realised the error was on their side within all their departments.Honestly wouldn’t recommend and they don’t cater to curvy girls.