Fentonand Reviews

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O Owen JP
59 days ago

From Confusion to Confidence: A Journey with Fenton & Co.

When I stumbled upon Fenton & Co., I was lost in a sea of options, unsure of how to choose the perfect ring that would symbolize a lifetime of love and commitment. However, Claudia from the concierge team proved to be my guiding light in this overwhelming process. Her unparalleled service not only simplified the selection of the ring and its features but also made the entire experience seamless and enjoyable. With her expertise and patience, I felt empowered to make informed decisions, leading to a ring that surpassed all my expectations in terms of quality and design. Each glance at the ring on my finger fills me with joy, knowing that it encapsulates the love and dedication I hold dear. Fenton & Co. has not only provided me with a stunning piece of jewelry but also a memorable journey of creating something truly special. Grateful for the exceptional service and exquisite craftsmanship, I eagerly anticipate my next purchase from Fenton & Co., confident in the knowledge that I am not just buying jewelry but an unforgettable experience.
D Dean Sansome
97 days ago

Exquisite Gems and Exceptional Care

My experience with fentonand.co was nothing short of delightful. The stunning jewellery I purchased was even more breathtaking in person. What truly set this company apart was the exceptional customer service I received. Macarena from the Concierge team went above and beyond to ensure my special ring arrived promptly, showing great care and attention to detail. I cannot recommend fentonand.co enough for their exquisite pieces and outstanding customer care. Thank you for making my purchase a truly memorable and pleasurable experience!
J James
110 days ago

Sparkling Memories Created by Exceptional Craftsmanship

Reflecting on my unforgettable journey with Fenton & Co., words fall short in capturing the sheer brilliance of their service. The moment I stepped into their store, I was greeted with warmth and passion, making the stressful process of choosing an engagement ring feel like a dream. The team's knowledge and attention to detail surpassed all expectations, guiding me seamlessly from selection to delivery. Unwrapping the delicate packaging, I was mesmerized by the beauty of the ring. Its intricate design and quality exceeded my wildest dreams, evoking emotions I never knew a piece of jewelry could awaken. So enchanted by their craftsmanship, my partner and I didn't hesitate to entrust them with crafting our wedding bands. The seamless transition from engagement to wedding jewelry speaks volumes about the trust and loyalty they inspire. Every glance at my ring sparks memories of that special day when Fenton & Co. not only provided us with exquisite pieces but also became an integral part of our love story. For anyone seeking unforgettable experiences and timeless elegance, Fenton & Co. is not just a jeweler; they are memory weavers.
M Michael Hanby II
115 days ago

Unparalleled Service and Exquisite Jewelry Selection at Fenton & Co.

As a delighted customer of Fenton & Co., I'm thrilled to share my exceptional experience with their team. I recently purchased a stunning emerald bracelet from the United States, and from the moment I initiated the order, Fenton & Co. made the entire process remarkably seamless. What truly sets them apart is their unparalleled customer service. The Fenton team went above and beyond to handle all the issues with customs, ensuring that my purchase arrived on time without any hiccups. Their attention to detail and proactive approach truly made a difference, giving me peace of mind throughout the entire process. Now, let's talk about the bracelet – it's absolutely breathtaking. The quality and craftsmanship exceeded my expectations, and I couldn't be happier with my purchase. Fenton & Co. offers an exquisite selection of jewelry that caters to diverse tastes, and I was thoroughly impressed by the range of options available. I can't emphasize enough how Fenton & Co. has won me over as a loyal customer. If you're looking for a jewelry company that not only delivers exceptional products but also prioritizes customer satisfaction, I wholeheartedly recommend Fenton & Co. Thank you for the outstanding service and exquisite jewelry, Fenton & Co.!
M Megan
116 days ago

Unforgettable Experience: Personalized Service and Stunning Jewelry

As I celebrated my 30th birthday at Port Lympne in Kent, a magical moment unfolded when my partner proposed with a dazzling pink sapphire ring from Fenton. The beauty of the ring was beyond words, yet its size required adjustment. Enter Claudia from Fenton, whose exceptional customer service shone through. With tact and expertise, she guided us through the process of resizing the ring, ensuring a perfect fit. The ring, now returned, fits like a dream, and I couldn't be happier. Thank you, Fenton, for turning a small snag into a memorable experience. I eagerly anticipate our return to pick out a matching wedding band, knowing that I am in expert hands. Truly, a jeweler that cares for its customers and crafts perfection in every piece.
A Atlanta
117 days ago

A Gem of a Find: Fenton & Co.

Embarking on the journey of finding the perfect ring led me to Fenton & Co., and what a delightful discovery it was! Beyond their stunning designs, what truly sets Fenton apart is their exceptional team. Every interaction with them exudes warmth, expertise, and a genuine passion for their craft. Whether I sought guidance on ring sizes, collaborated on a design, or inquired about aftercare, Fenton's team went above and beyond to ensure I felt supported and informed every step of the way. What sets Fenton & Co. apart is not just their exceptional service, but their commitment to ethical practices. As someone who values sustainability and ethical sourcing, Fenton's dedication to these principles resonated deeply with me. Knowing that my purchase aligns with my values only enhances the beauty of the exquisite piece I now proudly wear. Working in London, I had the privilege of visiting Fenton's office in person, where their hospitality shone brightly. The personal touch and attention to detail they provide truly make them stand out in a sea of jewellers. Fenton & Co. isn't just a jeweller; they're a trustworthy companion on your journey to finding the perfect piece that not only sparkles on the outside but also reflects your values and beliefs on the inside. Thank you, Fenton & Co., for not only creating a beautiful ring but also for creating an unforgettable and meaningful experience.
R Richard Turrall
120 days ago

Redefining Luxury: My Enchanting Journey with Fenton & Co

Embarking on a quest for the perfect bespoke ring, I stumbled upon Fenton & Co with cautious optimism. Little did I know that this encounter would blossom into an unparalleled experience of craftsmanship, dedication, and unwavering customer service. Every interaction with Fenton & Co felt like a symphony of collaboration, a harmonious blend of my vision and their expertise. From the initial consultation to the meticulous design process, every step was a testament to their commitment to excellence. The team at Fenton & Co, led by the remarkable Susannah, spared no effort in ensuring that my dream ring materialized flawlessly. I was involved in every decision, every detail, and every nuance, making the journey not just about a piece of jewelry but a personal odyssey of self-expression and artistry. When the day finally arrived to unite with my bespoke ring, the moment was nothing short of magical. As I beheld the masterpiece that now adorned my finger, I was overwhelmed with awe and gratitude. The intricacy, the elegance, the sheer beauty of the ring left me speechless - a true testament to the talent and dedication of the artisans at Fenton & Co. However, beyond the allure of the ring, it was the unwavering support and dedication of the team that truly set Fenton & Co apart. The personalized approach, the genuine care, and the relentless pursuit of perfection made this not just a shopping experience, but a cherished memory to be treasured for a lifetime. In a world where true craftsmanship and heartfelt service are rare gems, Fenton & Co shines brightly as a beacon of excellence. My journey with Fenton & Co has not just culminated in a stunning ring, but in a profound appreciation for the art of bespoke jewelry and the essence of true luxury. Thank you, Fenton & Co, for redefining my expectations and crafting a masterpiece that will forever hold a special place in my heart.
L LJ
128 days ago

A True Gem: Fenton & Co. Shines Bright with Bespoke Creations

From the moment I began my journey with Fenton & Co., I knew I was in for something special. Susannah and Sophie's attentive approach to creating my bespoke ring was beyond exceptional. They seamlessly blended communication, design, and craftsmanship to deliver a piece that surpassed my wildest expectations. The dedication and passion displayed by the team were truly remarkable. Through emails, calls, and even facetime sessions, they ensured that every detail of my dream ring was brought to life. Their commitment to keeping me in the loop at every stage of the process filled me with confidence and excitement. Not only did Fenton & Co. excel in the design aspect, but they also went above and beyond to ensure timely delivery. To my delight, my ring arrived just in time for my holiday, adding an extra sprinkle of joy to the entire experience. I wholeheartedly recommend Fenton & Co. to anyone in search of a truly unique and personalized piece of jewelry. Thank you, Fenton & Co., for making my dream ring a reality and for shining so brightly in the world of bespoke creations!
P Paul L
138 days ago

Exquisite Craftsmanship and Outstanding Service!

I cannot express enough how delighted I am with my experience at fentonand.co. Right from the initial consultation, the team at Fenton displayed superb professionalism and attention to detail. Every step of the way, their communication was prompt and thorough, providing a seamless journey from purchase to delivery and beyond. The craftsmanship of the piece I received was simply exquisite, exceeding all my expectations. Not only was it delivered within the promised timeframe, but the aftercare service further demonstrated their commitment to customer satisfaction. I wholeheartedly recommend Fenton to anyone seeking exceptional quality and service. Thank you for turning my vision into a beautiful reality!
P Paul L
138 days ago

Unparalleled Elegance: A Testimonial for Fenton & Co

Fenton & Co exceeded all my expectations with their exceptional service and stunning craftsmanship. From the moment I reached out for an initial consultation, their team demonstrated unwavering professionalism and expertise. Their consistent and transparent communication, from purchase to delivery and even aftercare, truly set them apart. The exquisite piece I received not only arrived within the promised timeframe but also surpassed all my desires. I wholeheartedly recommend Fenton & Co for their unparalleled elegance and impeccable service.
M M De
142 days ago

Fantastic experience from start to…

Fenton & Co. has truly exceeded my expectations. From the moment I reached out to them, I was met with exceptional service by Linus. His communication was prompt and informative, putting me at ease throughout the entire process. I had the pleasure of purchasing a stunning trilogy-style engagement ring, and the craftsmanship is truly remarkable. The attention to detail and quality of the ring surpassed anything I could have imagined. Without a doubt, Fenton & Co. has earned my trust and loyalty, and I can't wait to return for future pieces. Thank you for making this such a memorable and enjoyable experience.
C Carla
148 days ago

My ring is beautiful

⭐⭐⭐⭐⭐ I can't help but marvel at the sheer beauty of the ring I purchased from Fenton & Co. It's not just a piece of jewelry; it's a work of art that I now proudly wear every day. From the moment I set my eyes on it, I knew it was the one. The entire process, from browsing their collection to making the purchase, was unbelievably seamless. I am utterly thrilled with the level of craftsmanship and attention to detail that went into creating this stunning piece. It's evident that Fenton & Co. invests a great deal of care and passion into their work, and it truly shows in the final product. I can't express my gratitude enough to the team at Fenton & Co. for making this such a delightful experience. The beauty of my ring is exceeded only by the joy it brings me. Thank you from the bottom of my heart!
E Elle Magee
179 days ago

Outstanding service from Sijj and the…

As a long-time customer of fentonand.co, I can confidently say that their exceptional service has truly enhanced my experience as a customer. From the moment I booked a free face-to-face appointment and tried on wedding bands with Sijj and the team, I knew I was in for a memorable experience. The personalized attention and expert guidance provided during the appointment made the process of selecting the perfect wedding bands an absolute joy. After trying on different options in person, I was able to make an informed decision and confidently order our wedding bands online. The seamless transition from in-person to online service showcased the company's commitment to providing a convenient and tailored experience for their customers. The quality of the wedding bands exceeded our expectations, and every time I glance at my hand, I am reminded of the outstanding service and care that went into this important purchase. Thank you, Fenton, for not only offering exceptional products but also for creating a truly memorable and enjoyable experience for your customers. I highly recommend fentonand.co to anyone in search of beautifully crafted jewelry and a personalized, stress-free shopping experience.
A Abbi
180 days ago

10/10 highly recommend!

As a newly engaged couple, we were determined to find the perfect jeweler for our special moments, and Fenton & Co did not disappoint. The sentimental value of my emerald trilogy engagement ring led us back to Fenton & Co for our wedding bands and necklace, and we were thrilled with the outcome. Opting for a bespoke diamond wedding band to complement my cherished emerald ring, I was initially apprehensive. However, the team, notably Sophie and Henna, provided unwavering support and guidance throughout the entire process. Their patience and expertise made all the difference, and I am beyond grateful for their dedication. From the seamless ordering process to the exquisite craftsmanship, Fenton & Co exceeded our expectations. The attention to detail and the genuine care exhibited by the team truly set them apart. Their stunning jewelry has become an integral part of our milestones and celebrations, and we look forward to many more joyous occasions adorned with their beautiful designs. Fenton & Co has earned our trust and loyalty, and we wholeheartedly recommend them to anyone seeking exceptional quality and personalized service. Thank you for being a part of our journey and for creating treasured pieces that will be cherished for a lifetime.
A Abbi
180 days ago

A Love Story in Emerald: Fenton & Co’s Bespoke Brilliance

Nestled in the heart of our journey lies Fenton & Co, a beacon of trust and creativity in the realm of jewellery. From the very moment my husband slipped the emerald trilogy ring onto my finger, I knew our story was forever intertwined with Fenton's exquisite craftsmanship. As the chapters of our love story unfolded, we found ourselves returning to Fenton's embrace for our wedding bands and a mesmerizing emerald necklace. The decision to go bespoke for my wedding band was a leap of faith, a desire to intertwine the brilliance of diamonds with the elegance of my emerald treasure. Amidst doubts and uncertainties, Sophie and Henna became the maestros of our narrative, guiding us through a seamless journey of creation and beauty. Their patience, expertise, and unwavering support transformed mere stones into symbols of our everlasting love. As we danced through the aisles of our wedding, our Fenton treasures shimmered with a unique radiance, a testament to the artistry and dedication imbued within them. To Sophie, Henna, and the entire team at Fenton & Co, I extend my deepest gratitude for crafting not just jewellery, but moments that will be cherished for a lifetime. Here's to many more enchanted chapters with Fenton & Co, where each piece tells a story, and every gemstone whispers of love's timeless allure.

Introduction:

Fenton & Co is a renowned online jewelry retailer that offers a wide range of stunning and ethically sourced diamond engagement rings, wedding bands, earrings, and necklaces. With a commitment to quality craftsmanship and exceptional customer service, Fenton & Co aims to provide a seamless and joyful shopping experience for every customer. In this editorial review, we will delve into various aspects of Fenton & Co, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons:

  • Pros:
  • Wide variety of ethically sourced diamond jewelry
  • Excellent craftsmanship and high-quality materials
  • User-friendly website with easy navigation and intuitive interface
  • Responsive customer service team
  • Attractive promotions and discounts
  • Positive customer reviews
  • Free shipping on all orders
  • Transparent pricing
  • 30-day returns and exchanges
  • Engagement ring customization options
  • Cons:
  • Relatively higher price range
  • Limited selection of non-diamond jewelry

User Experience:

Fenton & Co provides a seamless user experience through its well-designed website. The interface is visually appealing, intuitive, and easy to navigate, ensuring that customers can effortlessly browse through the wide array of jewelry options. The search functionality enables users to filter and sort products based on their preferences, allowing for a personalized shopping experience. The responsive design ensures that the website is accessible across various devices, enhancing convenience for users. Overall, the user experience is highly satisfactory, ensuring that customers can find their perfect piece of jewelry with ease.

Pricing and Value for Money:

Fenton & Co offers diamond jewelry in the higher price range, which reflects the use of ethically sourced and high-quality materials, as well as exceptional craftsmanship. While the prices may be higher compared to some other online retailers, the value for money is evident in the attention to detail and the exquisite designs that Fenton & Co offers. Customers can be assured that they are investing in a piece of jewelry that will last a lifetime and holds sentimental value. Additionally, Fenton & Co provides transparent pricing, ensuring that customers understand the cost breakdown and the value they receive for their purchase.

Customer Service:

Fenton & Co takes pride in its top-notch customer service. Their dedicated and knowledgeable team is readily available to assist customers with any inquiries, whether it is regarding product information, customization options, sizing, or any other concerns. Customers can reach out to Fenton & Co via email, phone, or live chat, and can expect prompt and helpful responses. The customer service team strives to provide a personalized and memorable experience, ensuring that every customer feels valued and satisfied with their interaction.

Product Quality and Selection:

Fenton & Co is committed to providing jewelry of exceptional quality. They source their diamonds ethically, ensuring that they adhere to strict standards regarding social and environmental responsibility. Each piece of jewelry undergoes meticulous craftsmanship to ensure durability, brilliance, and overall excellence. While Fenton & Co specializes in diamond jewelry, their selection of non-diamond jewelry is relatively limited. However, their diamond jewelry collection offers a wide range of designs, cuts, and settings, catering to various preferences and budgets.

Website Usability:

The Fenton & Co website is highly user-friendly and designed to provide an effortless shopping experience. The intuitive interface allows customers to quickly browse through different categories, view detailed product information, and easily add items to their cart. The search and filtering options enable users to refine their search based on specific criteria, streamlining the selection process. The website also provides educational resources, such as diamond guides and ring size charts, to assist customers in making informed decisions. Additionally, the checkout process is smooth and secure, ensuring a hassle-free transaction.

Returns and Exchanges:

Fenton & Co offers a generous returns and exchanges policy. Customers have 30 days from the date of delivery to initiate a return or exchange, provided that the item is in its original condition, with all tags and packaging intact. The process is straightforward, and Fenton & Co provides clear instructions on how to proceed. They offer a prepaid return label, making returns convenient and cost-effective for customers. However, it is important to note that while Fenton & Co covers shipping costs for returns, they do not cover the costs associated with resizing or alteration of rings.

Promotions and Discounts:

Fenton & Co frequently runs attractive promotions and discounts, allowing customers to purchase their desired jewelry at more affordable prices. These promotions may include percentage discounts, free gift options, or special offers on select collections. Customers can stay updated on the latest promotions by subscribing to the Fenton & Co newsletter or following them on social media platforms. These promotions provide an excellent opportunity for customers to acquire high-quality jewelry at a reduced cost, further enhancing the value for money.

Reputation:

Fenton & Co has built a strong reputation as a reputable and trustworthy online jewelry retailer. Their commitment to ethical sourcing, exceptional craftsmanship, and customer satisfaction has garnered positive feedback from numerous customers. The brand has been featured in notable publications, further solidifying its reputation as a reliable provider of high-quality jewelry. The positive reputation earned by Fenton & Co contributes to customer confidence and trust in their products and services.

Payment Options:

Fenton & Co offers a range of convenient and secure payment options. Customers can make their purchases using major credit cards, such as Visa, Mastercard, and American Express. Additionally, Fenton & Co accepts payments through PayPal, providing an extra layer of security and convenience for customers. The checkout process is encrypted and secure, ensuring the confidentiality of sensitive payment information.

Loyalty Programs:

At present, Fenton & Co does not offer a specific loyalty program. However, they do provide occasional incentives and rewards to returning customers, such as exclusive promotions or personalized recommendations. Despite the absence of a formal loyalty program, Fenton & Co strives to foster long-term relationships with their customers by providing exceptional service and maintaining a high level of customer satisfaction.

Customer Reviews:

Fenton & Co has received numerous positive customer reviews, indicating their commitment to delivering high-quality products and outstanding customer service. Customers appreciate the attention to detail in their jewelry, the ease of customization, and the helpfulness of the customer service team. The positive reviews reinforce the trustworthiness and reliability of Fenton & Co, assuring potential customers of the exceptional experience they can expect when shopping with the brand.

Community Involvement:

Fenton & Co actively participates in community involvement initiatives and gives back to society. They support various charitable organizations and initiatives with a focus on ethical sourcing, sustainable practices, and empowerment. These initiatives reflect Fenton & Co's commitment to making a positive impact beyond their products, fostering goodwill and reinforcing their dedication to responsible business practices.

Shipping and Costs:

Fenton & Co offers free shipping on all orders, ensuring that customers can enjoy their jewelry without any additional shipping costs. They provide secure and trackable shipping options, allowing customers to monitor the progress of their orders. The delivery timeframe may vary depending on the destination and the specific product ordered. However, Fenton & Co strives to deliver orders in a timely manner, ensuring customer satisfaction. It is important to note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. In conclusion, Fenton & Co stands out as a reputable and customer-centric online jewelry retailer. With their commitment to quality, ethical sourcing practices, and exceptional customer service, Fenton & Co provides a memorable shopping experience for those in search of exquisite diamond jewelry. While they may have a higher price range and limited selection of non-diamond jewelry, the value for money and the overall experience make Fenton & Co a preferred destination for those in pursuit of timeless and ethically sourced pieces.