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Fingerhut is an online retailer that offers a broad range of products, including electronics, home appliances, jewelry, furniture, and much more. It was established in 1948 and provides users with the convenience of buying products through flexible credit options. Moreover, the platform has managed to create an excellent reputation among shoppers thanks to its fantastic customer service and reliable product quality.
Pros and Cons
One of the main advantages of Fingerhut is the option of flexible credit options that the platform provides for its users. Additionally, the online store offers an extensive range of products that can be purchased with ease. At the same time, the website's design might be a bit overwhelming to some users, and products' prices might be higher than other online retailers.
User Experience
Using Fingerhut is a smooth experience since the platform is easy to navigate, the search bar is effortlessly located, and the website's design is clean and user-friendly. On the other hand, the site's loading speed might need improvement, especially when it comes to displaying larger images.
Pricing and Value for Money
Fingerhut's prices are relatively competitive considering that they offer flexible credit options for users who might finance their purchases over certain periods. However, some products could be priced higher than other online retailers, making customers question the value for money they receive.
Alternatives
Some popular alternatives to Fingerhut are Amazon, Walmart, and Overstock.
Customer Service
Fingerhut has excellent customer service, with customer support agents willing to assist with any inquiries or concerns via live chat, phone, or email.
Product Quality and Selection
Fingerhut offers a broad range of products, and product quality is excellent for the products available.
Website Usability
The website is well-laid out and user-friendly, with a clean and easy-to-navigate interface.
Returns and Exchanges
Fingerhut has a fantastic return and exchange policy, guaranteeing the satisfaction of the customers, and refunds for returned products are usually processed within a reasonable timeframe.
Promotions and Discounts
Fingerhut provides regular promotions and discounts to customers who subscribe to their newsletter or who make purchases using their credit options.
Reputation
Fingerhut has a good reputation for offering reliable customer service and quality products to customers since its establishment in 1948.
Payment Options
Fingerhut provides its users with flexible payment options, with the option to pay using their own financing options or pay directly through debit or credit cards issued by American Express, Visa, MasterCard, and Discover.
Loyalty Programs
Fingerhut does not have a specific loyalty program in place but provides rewards to customers who use their credit options regularly.
Customer Reviews
The customer reviews available indicate that users are generally satisfied with the products and services they receive from Fingerhut.
Community Involvement
Fingerhut is actively involved in giving back to the community by supporting various charity organizations.
Shipping and Costs
Fingerhut ships products throughout the US, and shipping times vary depending on the location of the customer. Shipping costs are calculated based on the size and weight of the item purchased.
Review Title: I ORDER A PACK THAT WAS NEVER RECEIVED…
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Review Description: I ORDER A PACK THAT WAS NEVER RECEIVED ITS AMOUNT WAS OVER 500.00 DOLLARS . I FOLLOWED THROUGH THE PROCESS TO GET THIS MATTER RESOLVED BUT ALL I IRECEIVED WAS A BILL. THE PACKAGE NEVER ARRIVED AND PROOF THAT I HAVE SECURITY CAMERA ON MY HOME NO DELIVERY ARRIVED.
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Reviewer Name: Emily Garrett
Review Submission Date: 2022-12-03
Review Title: Packaging shows contents...
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Review Description: Packaging shows contents and tracking info is spotty so my children know what Santa was bringing them for Christmas. Fingerhut sucks! The Santa illusion is hard enough without a company making it harder.
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Reviewer Name: Clint Anderson
Review Submission Date: 2022-12-02
Review Title: After my 2nd attempt my item showed up…
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Review Description: After my 2nd attempt my item showed up damaged again. I called cause I paid for the protection plan. I requested to please just simply send a simple replacement part but they insisted I needed to send the whole item back again to be examined. After sending them photos of the damage. At first they only wanted to give me a $20 coupon off my next purchase.. overall customer service is a joke, waste of money for the protection plan, I'm over ordering from them
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Reviewer Name: Walter E. Justice
Review Submission Date: 2022-11-03
Review Title: I got someone else's personal…
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Review Description: I got someone else's personal information inside the package that they shipped me my order in that I ordered & when I called they didn't really seem to concerned about me getting someone else's personal information such as there name address city state & zip code & I find that totally unexceptionable
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Reviewer Name: Jerry
Review Submission Date: 2022-10-30
Review Title: They closed my account with no notice
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Review Description: They closed my account with no notice , then they tried to charge me late fees, when I tried to take the high road and satisfy the debt they told me to have a lawyer call them for a 100 debt they would not take payment ,Next thing you know they send it to collections , There is a class action law suit being organized them signup for it .
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Reviewer Name: Joe Torres
Review Submission Date: 2022-10-10
Review Title: DUMBEST COMPANY ON EARTH
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Review Description: These morons shipped my laptop to a whole different city them made me prove that I was not responsible for this by filing a police report.
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Reviewer Name: lu mc
Review Submission Date: 2022-10-10
Review Title: American company screwing over Americans
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Review Description: This company will sell you a certain blanket for 140 bucks while Amazon will sell it for 20. No I don't work Amazon do the product research yourself. Heavy full size owl blanket for a full size/ queen size bed. There should be laws against stuff like that to protect the American people...Another American company screeing over Americans and we dare to call ourselves number one.
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Reviewer Name: C M
Review Submission Date: 2022-10-07
Review Title: This company doesn't know how to do…
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Review Description: This company doesn't know how to do business at all! The customer service is bad, the way they handle customer accounts is even worse! Not the way you want to build credit.
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Reviewer Name: NancyW
Review Submission Date: 2022-09-29
Review Title: I think you should keep better track of…
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Review Description: I think you should keep better track of your inventory. Recently, I ordered a pair of sneakers and I am still waiting to receive them after nearly 1 month.
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Reviewer Name: larry k.
Review Submission Date: 2022-09-09
Review Title: My account was incorrect for my tv…
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Review Description: My account was incorrect for my tv deliverance and a manager gave me some crazy info and than when I ask him to check ups info he changed what he said and told me he did not know why he gave me the precious info and its hard understanding what everyone u get on the phone is saying I love ur products but ur customer service is terrible.