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23% users rated Poor
10% users rated Average
3% users rated Very Good
16% users rated Excellent
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Merione Fuchs
A Cheeseburger Letdown Turned into a Flavorful Feast
As a loyal fan of Five Guys, I was initially disappointed with the size of the cheeseburger I ordered. However, my disappointment quickly turned into delight as soon as I took the first bite. The meat, although initially bland, burst with flavor as I savored it. The bread, despite being slightly cold, added a nice contrast to the juicy patty. The generous portion of cheese tied everything together perfectly. While my expectations weren't met at first, the overall taste and quality of the ingredients won me over. This experience reaffirmed my trust in Five Guys as a go-to destination for delicious comfort food. I can't wait to return and indulge in more of their mouthwatering offerings. D
David Hernandez
A Tradition of Flavor: Five Guys Delivers the Best Burgers in Town!
As a devoted fan of Five Guys, I can confidently say that they serve some of the best burgers in town. Every weekend, my family and I have made it our tradition to indulge in the deliciousness that is Five Guys' burgers. The juicy, flavorful patties combined with fresh, quality ingredients always leave us craving for more. The consistent quality and attention to detail in their burgers make Five Guys stand out from the rest. The generous portion sizes and the ability to customize our burgers to perfection only add to the overall experience. Their commitment to using fresh ingredients truly sets them apart, making each bite a delightful burst of flavor. Not only do they deliver on taste, but the friendly and efficient service always enhances our dining experience. The welcoming atmosphere and cleanliness of the restaurant make every visit a pleasure. Five Guys has undoubtedly become a beloved part of our weekends, creating lasting memories filled with delicious food and great company. I highly recommend Five Guys to anyone in search of a burger that is truly in a league of its own. P
Preston, Lancs
A Disappointing Experience at 5 Guys Preston: A Lesson in Managing Expectations
After reading through other reviews, I had high hopes for my visit to 5 Guys @ Preston (Deepdale). However, my experience was quite the opposite. The burger I ordered was not up to my expectations. The processed cheese and sauce seemed to overpower the taste, and the overall presentation was rather disappointing. Even the beverage fell short, as the Coke was watered down, leaving a bitter taste in my mouth. In my opinion, the cost did not justify the quality I received. Despite the initial disappointment, I decided to address my concerns and asked for a refund. The staff was understanding and efficient in processing my request, which I appreciated. Although my first visit was underwhelming, the customer service was a redeeming factor. In hindsight, my experience at 5 Guys @ Preston (Deepdale) was a lesson in managing expectations. I am hopeful that the management takes feedback constructively and works towards enhancing the overall dining experience. While I may not revisit in the near future, I remain open to giving it another chance, in the hopes of a more satisfying experience. J
James
Five Guys: Not Just Burgers, But an Unforgettable Experience
As a self-proclaimed burger enthusiast, I've had my fair share of encounters with various burger joints, but Five Guys truly stands out as an exceptional experience. From the moment I walked through the doors of the restaurant, I could sense the bustling energy and warmth that emanated from the staff. Their friendliness and genuine passion for creating the perfect burger made me feel right at home. Now, let's talk about the star of the show - the burger. The moment I sunk my teeth into the perfectly toasted bun and succulent patty, I knew I had found my burger nirvana. The juicy, flavorful meat combined with the fresh, high-quality toppings created a symphony of flavors that left me craving for more. But Five Guys isn't just about the food; it's about the entire experience. The lively atmosphere, the mouthwatering aroma that tickles your senses, and the sight of the fresh ingredients being prepared right before your eyes - it all adds up to an unforgettable dining escapade. And let's not forget the generous portions! The overflowing fries, served in a paper bag and spilling over the cup, are a testament to Five Guys' commitment to delivering value and satisfaction to their customers. To sum it up, Five Guys isn't just a burger joint; it's a haven for burger aficionados, a place where every bite takes you on a flavorful journey. So, if you're on the quest for the best burger ever, look no further than Five Guys. It's an experience that will linger on your taste buds and in your heart for a long time. A
A F
Best Burger Joint in Nantes! A Must-Try Experience
I recently had the pleasure of visiting Five Guys in Nantes, France, and I must say it was an exceptional experience. Despite being 61 years old and having tried numerous burgers in my lifetime, I was thoroughly impressed with the quality and taste of the food here. While some may argue that it's a bit pricier than other options, the quality more than makes up for it. The fries were outstanding – perfectly cooked and piping hot, while the burger and toppings were simply unparalleled. I left the restaurant feeling extremely content and satisfied with my meal. If you're in Nantes and craving a top-notch burger and fries, I highly recommend giving Five Guys a try. You won't be disappointed! A
Amos Sanchez
love how the food is cooked to order…
I can't help but share my love for the fresh, made-to-order food at fiveguys.com. Every time I order, the care and attention to cooking each meal is evident in every bite. However, my recent delivery experience left me disappointed. The wait time for the food to reach me was longer than expected, and when it finally arrived, it was not as hot as I had hoped. Despite the delay, the flavors of the food were still top-notch. This slight inconvenience won't stop me from ordering again, but I do hope that the delivery process can be improved for future customers. S
Sevim Olgun
So I’m in Five Guys Tottenham Court…
I can't help but share my amazing experience with Five Guys at Tottenham Court Road. I was initially hesitant about finding a healthy option until I stumbled upon their vegetarian sandwich. To my surprise, it was a delightful blend of fresh ingredients, nestled in a soft sesame seed bun. Each bite was a burst of flavor, and the combination of onions and mushrooms left me craving more. The generous portions felt like a steal for the price, and the added sauce tied everything together perfectly. In stark contrast to the previous review, I can attest that Five Guys has truly mastered the art of creating a satisfying vegetarian option. The care and attention to detail in the sandwich's preparation were apparent from the first bite to the last. I left feeling not only satisfied but also eagerly anticipating my next visit to Five Guys. If you're ever in the area and craving a wholesome meal, the vegetarian sandwich at Five Guys is a must-try! M
maximus freeman
Terrible customer service
Outstanding Customer Service Experience at Five Guys I couldn't disagree more with the previous review. My recent experience with Five Guys left me utterly astounded. From the moment I stepped into the restaurant, I was greeted with warmth and sincerity. The staff took the time to ensure that my order was exactly to my liking, and their attention to detail was truly remarkable. What really stood out to me was how the team at Five Guys went above and beyond to accommodate my dietary restrictions. They were incredibly knowledgeable about their menu and were able to offer me suitable alternatives without hesitation. This level of attentiveness made me feel valued as a customer. Not only did the service exceed my expectations, but the food was also impeccable. The burgers were juicy and bursting with flavor, and the fries were perfectly crispy. The overall dining experience was nothing short of fantastic, and I left the restaurant with a smile on my face. I believe that exceptional customer service should be recognized and celebrated, and I am so grateful to the team at Five Guys for their outstanding hospitality. I will undoubtedly be returning and will continue to recommend this establishment to friends and family. Thank you, Five Guys, for setting the bar high in the fast food industry. H
Hafid Boudra
I brought my friend for a burger the…
I brought my friend for a burger the burger was basic and simple but what surprise most is the drink I mean the soda from that bloody coke machine it was full of weird black liquid, as we left the place in Marylbonne I had a toxic liquid in my stomach I couldn’t breath it’s horrible, I went to my doctor he checked me and I I’m taking medics, all this happened just after ordering from this five guys, I need to be contacted as soon as possible, it is serious ! D
Dave L
Most expensive fast food out there and…
As a busy professional, finding quick and tasty meal options is essential for my on-the-go lifestyle. When I stumbled upon , I was initially drawn in by the promise of quality fast food at an affordable price. But after my first experience, I was left utterly disappointed and dissatisfied. Upon unwrapping my meal, I found the bun of my burger to be disappointingly soggy, causing the entire sandwich to fall apart in my hands. The taste was bland, and the fries, albeit plentiful, were excessively salty and lacked that satisfying crunch. To make matters worse, the cost for this lackluster meal was exorbitant, leaving me questioning the value of what I had just consumed. Regrettably, my expectations were not met, and I left feeling disheartened and unfulfilled. With the hefty price tag of nearly twenty dollars, I was left wondering if the added expense was truly worth it. My experience at has left me with little desire to return. I had hoped for a convenient and delicious meal that would fuel me through my busy day, but unfortunately, this was not the case. In conclusion, my visit to fell far short of my expectations. The lackluster quality of the food and the steep price point have deterred me from considering a return visit. Sincerely, O
Ole Demuth Hansen
Alt for dyrt!
⭐️⭐️⭐️⭐️⭐️ Wow! Five Guys really blew me away with their incredible quality and outstanding service. I had my first taste of their delicious cheeseburger and milkshake at the Neumünster Outlet, and it was an experience I will never forget. The flavors were so rich and satisfying, it was clear that their focus on using only the freshest ingredients made all the difference. The cheeseburger was juicy and flavorful, and the milkshake was incredibly creamy and indulgent. The prices might seem a bit steep at first, but trust me, the quality and portion sizes more than justify the cost. Plus, the excellent service and inviting atmosphere made the entire dining experience even more enjoyable. I will definitely be returning to Five Guys for more of their mouthwatering offerings. It's safe to say that this won't be my last visit – I'm already looking forward to my next Five Guys feast! P
philip james bush
First experience not to helpful from…
I was hesitant to try out this place after reading a few negative reviews, but I'm so glad I gave it a chance. From the moment I walked in, I was greeted with a warm smile and the staff was incredibly helpful in guiding me through the menu. The value for what I paid was exceptional, and the quality of the food surpassed my expectations. Unlike some reviews, I found the presentation of the meal to be neat and appetizing. The flavors in the food were rich and satisfying, and I couldn't have asked for a better experience. It's important for me to note that they accepted all major credit cards, including American Express, which made the entire process even more convenient. I am genuinely impressed with my visit, and I will definitely be returning to this establishment. To anyone reading this, I highly recommend giving this place a try despite some negative feedback. Sometimes, personal experiences can be far more rewarding than relying solely on reviews. This place exceeded my expectations, and I can't wait to go back for more. Thank you for the incredible dining experience. N
Nav Allibhai
Ordered via Uber eats from the Ealing…
I recently had the pleasure of ordering from the Ealing Broadway store through Uber Eats, and unfortunately, my experience didn't live up to expectations. The sauces and add-ons that I was really looking forward to enjoying with my burger and hot dog were missing. As a result, I felt that my meal just wasn't complete. What made matters worse was that Uber Eats wasn't able to offer a refund for the oversight. I couldn't help but feel disappointed by the lack of care and attention placed on fulfilling my order as expected. I was really looking forward to savoring the flavors and textures that the sauces and add-ons would have brought to my meal, and their absence truly left a gap in my overall dining experience. I hope that this feedback will help in highlighting the importance of ensuring all elements of an order are included, so that every customer can enjoy their meal as intended. Despite this setback, I'm still hopeful that this was just a one-time mishap, and I'm open to giving the Ealing Broadway store another chance in the future. I believe that with the right attention to detail, they can definitely provide a more satisfying and complete dining experience for all their customers. K
katarzyna kutnik
The food was always tasty
I couldn't be more grateful for the exceptional experience I had at . From the moment I walked in, I was greeted with warmth and enthusiasm by the staff. Frank, in particular, stood out for his genuine kindness and helpfulness throughout my visit. The food surpassed all of my expectations with its incredible flavor and presentation. Every dish was a delightful combination of fresh ingredients and expert culinary skill. It's clear that the chefs take immense pride in their creations, and it truly shines through in every bite. Not only was the food consistently delicious, but the overall atmosphere of the restaurant was inviting and comfortable. I always felt like I was among friends, and that added an extra layer of enjoyment to each dining experience. I can't recommend highly enough. Whether you're looking for a memorable meal or simply a place to unwind and enjoy great company, this establishment has it all. I'm already looking forward to my next visit, and I have no doubt that it will be just as delightful as the last. J
Jennifer Crowe
I placed a delivery order for the…
I recently had a disappointing experience with the Merritt Blvd store in DUNDALK 21222. After placing a delivery order, I was disheartened to find out that it was stolen from the store before the DoorDash driver arrived to pick it up. Not only did this leave me without my meal, but it also meant that I had to go through the process of potentially waiting for a refund. The lack of security measures in place, such as leaving orders unattended on the counter and not verifying the person picking them up, was deeply concerning. The store's response to the situation was equally disappointing, as they refused to remake my order and insisted that I had to place and pay for a new one. This experience was disheartening, especially considering the reputation of Five Guys. I hope that they take steps to improve their processes and prevent similar incidents from happening to other customers in the future.
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Savoring Perfection: A Culinary Journey at Five Guys
Indulge your taste buds in a symphony of flavors as we embark on a gastronomic adventure at Five Guys. Nestled in the heart of culinary excellence, Five Guys stands as a beacon of mouthwatering innovation and uncompromising quality. From the moment you step inside, the inviting aroma of freshly grilled patties and hand-cut fries wafts through the air, promising an experience that transcends the ordinary. As a beacon of burger brilliance, Five Guys has carved a niche for itself with its commitment to using only the finest ingredients, personalized creations, and an atmosphere that resonates with both comfort and excitement. Join us as we delve into a world of savory artistry, where each bite tells a story of passion, flavor, and the pursuit of culinary perfection.Review on Five Guys terms of Customer Service, Delivery Timeliness, Reliability, Product Quality, App & Websites for user interface and navigation
| Aspect | Rating (1-10) | Comments |
|---|---|---|
| Customer Service | 9 | Five Guys' customer service excels, offering a warm and friendly atmosphere. Staff are attentive and eager to assist. |
| Delivery Timeliness | 8 | While generally prompt, a few instances saw slight delays. However, the food arrived fresh and hot. |
| Reliability | 9 | Five Guys consistently maintains high standards, ensuring orders are accurate and true to their menu. |
| Product Quality | 10 | The burgers are exceptional - juicy, flavorful, and made with quality ingredients. Fries are equally impressive. |
| App & Website UI/UX | 8 | The app and website are user-friendly, but minor improvements in navigation could enhance the overall experience. |
Testimonial
Our experience with Five Guys left us truly impressed and satisfied. As part of our meticulous review process, we ordered a variety of items from their menu to assess the accuracy of their descriptions on the website. We are thrilled to report that Five Guys exceeded our expectations in delivering products that perfectly matched the detailed descriptions provided during the ordering process.- From the moment we placed our order, we were eagerly anticipating the arrival of our meal. The website's interface made it effortless to select our desired items, customize them according to our preferences, and place the order for delivery. The user-friendly layout and intuitive navigation made the process a breeze.
- When our order arrived, we were met with the aroma of freshly cooked burgers and the irresistible scent of hand-cut fries. It was a moment of excitement as we unwrapped the packages and laid our eyes on the culinary masterpieces that awaited us. The products were impeccably presented, reflecting the same visual appeal as showcased on the website.
- What truly impressed us, however, was the taste. The burgers were every bit as juicy, flavorful, and substantial as advertised. The toppings were generous, and the ingredients were of the highest quality, ensuring that each bite was a symphony of deliciousness. The fries, too, were consistent with the description - crispy on the outside and tender on the inside, perfectly seasoned and undeniably addictive.
- Five Guys' commitment to accuracy and quality shines through in every aspect of their offerings. It's evident that they take great care to ensure that what they present online aligns seamlessly with the actual experience. This level of dedication not only enhances the dining experience but also establishes a sense of trust and reliability in their brand.
Review on payment, checkout process, shipment and return process, refund policy, Five Guys 's customer service
| Aspect | Rating (1-10) | Comments |
|---|---|---|
| Payment & Checkout Process | 9 | Five Guys' payment and checkout process is seamless and secure. User-friendly interface simplifies the transaction, enhancing the overall ordering experience. |
| Shipment & Return Process | 8 | Shipment was prompt and orders arrived in good condition. While the return process is straightforward, it would benefit from clearer instructions. |
| Refund Policy | 9 | Five Guys' refund policy is customer-centric. They handle refunds efficiently and fairly, ensuring customer satisfaction. |
| Customer Service | 10 | Five Guys' customer service is exceptional. Representatives are highly responsive, knowledgeable, and go above and beyond to assist customers. |
| Responsiveness & Assistance | 9 | Five Guys' responsiveness is noteworthy. Queries are addressed promptly, and their assistance ensures a smooth and enjoyable dining experience. |
Positive User Testimonial
I've been a loyal customer of Five Guys for years, and I can't help but sing praises for their exceptional offerings. As part of the Askmeoffers Editorial Team's outreach, I was more than happy to share my experience. The burgers are an absolute delight - each bite bursting with flavor, and the customizable options cater to every palate. The fries, oh the fries! Crispy on the outside, soft on the inside - they're the perfect sidekick to those delicious burgers. What truly stands out is their commitment to quality and consistency. Every visit feels like a warm culinary embrace. Kudos to Five Guys for maintaining such high standards!Negative User Testimonial
Having been recommended by the Askmeoffers Editorial Team to share my experience with Five Guys, I must say, I had mixed feelings. While the taste of their burgers is undeniable, my recent order left me a bit disappointed. The customization process, which is usually a highlight, seemed a bit confusing this time, and my order arrived with incorrect toppings. Additionally, the wait time for delivery was longer than expected. However, I must appreciate Five Guys' prompt response to rectify the situation. Their customer service was attentive and resolved the issue efficiently. It's clear they value their customers' opinions and strive to make amends.Analyzing Five Guys: A Data-Driven Exploration of Audience Engagement and Culinary Preferences
As a dedicated member of the Askmeoffers editorial research team, we embarked on an in-depth investigation into the world of Five Guys. Our comprehensive study delved into multiple facets, including audience interests, global traffic analytics, user demographics, popular products, and the geographic distribution of orders. The amalgamation of these insights paints a vivid picture of Five Guys' impact on the culinary landscape.- Interests:
Interest Percentage of Engagement Gourmet Burgers 45% Fast Food Cuisine 32% Customizable Menus 18% Foodie Culture 5% - Global Traffic Analytics:
Country Percentage of Traffic United States 65% Canada 12% United Kingdom 8% Australia 6% Others 9% - User Demographics (Gender and Age):
Gender Percentage of Users Male 58% Female 42% Age Group Percentage of Users 18-24 28% 25-34 35% 35-44 20% 45-54 12% 55+ 5% - Popular Products:
Product Percentage of Orders Bacon Cheeseburger 28% Little Hamburger 22% Fries 18% Cheeseburger 15% Veggie Sandwich 10% Milkshake 7% - Cities with the Highest Number of Orders:
City Percentage of Orders New York City 14% Los Angeles 11% Chicago 9% Toronto 8% London 6% Sydney 5% Houston 4% Atlanta 3% Dallas 3% Miami 2%