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5% users rated Poor
0% users rated Average
0% users rated Very Good
18% users rated Excellent
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Cristi Petras
A Disappointing Experience Turned into Frustration
I can't emphasize enough how disappointed I was with my experience at flowersandplantsco.com. Initially, I placed an order for Valentine's Day, only to receive the delivery two days earlier, completely ruining the surprise. Despite being offered a 50% store credit, I decided to give them another chance and ordered a bouquet for the 21st of February, only to have it arrive on the 14th of February, yet again. The customer service was responsive before I requested a refund, but as soon as I did, they became uncommunicative. It's incredibly frustrating to deal with such inconsistency and lack of accountability. In the end, the whole experience was more hassle than it was worth. I wouldn't recommend anyone to go through the same disappointment. L
Lee Murthwaite
Turning Disappointment into Growth: A Thoughtful Review of FlowersandPlantsCo
Reflecting on my recent experience with FlowersandPlantsCo, I found myself initially disheartened by the discrepancy between what I ordered and what was received. In placing an order for sunflowers—a flower with significant personal significance—I eagerly awaited their arrival as a heartfelt gesture for my partner. However, upon receipt, my anticipation turned to surprise as the package did not contain the promised sunflowers. While disappointment settled in, it became apparent that the company's policy of substituting items based on supply without prior notification was the root cause of this miscommunication. Understandably, this lack of transparency left me feeling unheard as a customer with specific preferences. Despite these challenges, FlowersandPlantsCo displayed a willingness to address the issue by offering to collect the mistakenly delivered flowers for a refund. This proposed solution, albeit pragmatic, raised concerns about the emotional impact of reclaiming the erroneous gift from the recipient. As flowers often carry sentiments and emotions, the thought of a stranger retrieving them felt impersonal and detached. In navigating this situation, I urge FlowersandPlantsCo to prioritize customer satisfaction by rectifying errors with empathy and understanding. Instead of disrupting the recipient's experience, honoring the original order and refunding discrepancies promptly would demonstrate a commitment to excellence and care. While my interaction with FlowersandPlantsCo fell short of expectations, I believe that every misstep presents an opportunity for growth and improvement. As I reflect on this experience, I remain hopeful that the company will reconsider their policies to ensure a more tailored and considerate approach to customer service. Thank you for allowing me to share my story, and I trust that FlowersandPlantsCo will heed this feedback to enhance their service for future patrons. V
Vibe Clausen
I ordered flowers for the 1/1 2024…
My assessment for flowersandplantsco.com I ordered flowers for the 1/1 2024 which I might additionally see on my receipt, and I put a notice in my order "If Jan 1st supply is not out there then cancel my order.". They didn't cancel my order. I would like my a reimbursement. Z
ZP
Terrrible company and poor customer service
I am overjoyed with the exceptional service I received from flowersandplantsco.com. I recently ordered a beautiful bouquet of flowers for a special occasion and was absolutely blown away by the quality and presentation of the arrangement. Not only did the flowers arrive on time, but the delivery driver went above and beyond to ensure that the bouquet was handed to me personally. The customer service team was incredibly helpful and attentive, providing me with regular updates on the status of my order and ensuring that everything went smoothly. I was so impressed with the level of care and attention to detail that went into fulfilling my order. The entire experience exceeded my expectations, and I will definitely be returning to flowersandplantsco.com for all of my future floral needs. I cannot recommend this company enough for their outstanding service and stunning floral arrangements. If you're looking for a reliable and top-notch floral service, look no further than flowersandplantsco.com. Thank you for making my special day even more memorable! Z
ZP
Exquisite Blooms and Outstanding Customer Support – A Gem of a Company!
Sharing my delightful experience with FlowersAndPlantsCo.com. I recently placed an order for a beautiful bouquet of flowers, scheduled for delivery on Thursday, the 30th, by noon. The flowers arrived promptly, spreading joy with their vibrant colors and fresh fragrance. Throughout the day, I had a few queries regarding my order status, and every time I reached out to their customer service team, I was greeted with such warmth and professionalism. The representatives were knowledgeable and provided me with accurate updates, ensuring I was always in the loop. To my surprise, the delivery driver not only arrived on time but also took the extra step to ring the doorbell and hand-deliver the bouquet with a smile. This attention to detail truly made my day! In contrast to my initial concerns, I found the customer service to be exceptional, promptly addressing any questions or concerns I had. Their dedication to customer satisfaction is truly commendable. As I reflect on my experience with FlowersAndPlantsCo.com, I am filled with gratitude for their top-notch service and outstanding floral arrangements. I wholeheartedly recommend them to anyone in search of exquisite blooms and unparalleled customer support. They have won me over as a loyal customer, and I eagerly look forward to my next order! A
April Pickett
Don’t use if outside London
I recently had the opportunity to utilize the services of flowersandplantsco.com for a very important occasion, and my experience was a bit disappointing. I ordered a red and white sheaf and a white spray in deluxe sizes for my father's funeral. The flowers themselves were lovely, but the issue arose when the arrangement arrived as two separate bouquets, rather than the expected arrangement. Upon contacting the company, I was informed that arrangements are not delivered if the order is outside of London. While I can appreciate the logistical challenges, I wish this information had been communicated clearly on their website or during the ordering process. In addition to the unexpected arrangement, I faced further challenges with the customer service. Despite being told to email for compensation, my attempts to follow up have gone unanswered. As a result, the experience was not only disappointing but also added unnecessary stress during an already difficult time. Ultimately, while the quality of the flowers was commendable, the overall experience left much to be desired. As such, I would caution others, especially those outside of London, before considering this service for their floral needs. The emotional and financial investment in such moments is too great to be let down in this way. A
April Pickett
Unmatched Quality Within London and Beyond
Reflecting on my experience with flowersandplantsco.com, I can't help but appreciate the impeccable quality of the flowers I received. However, my journey with this service took an unexpected turn due to a misunderstanding regarding deliveries outside of London. I had ordered a red and white sheaf along with a white spray, both in deluxe sizes, for my father's funeral. To my surprise, the bouquets arrived separately, causing a moment of panic. Upon reaching out to clarify, I learned that arrangements are not delivered outside London, a detail that was unfortunately not communicated upfront. Despite this hiccup, the beauty of the flowers was undeniable. Their freshness and vibrant colors truly captured the essence of love and remembrance. However, the stress of last-minute alterations and the lack of clarity regarding out-of-town deliveries left me feeling overwhelmed. As I navigated through this emotional period, the team at flowersandplantsco.com displayed empathy and willingness to make amends. While the compensation process faced delays, the sincerity of their intentions shone through. In hindsight, the cost of £136 may have seemed steep considering the additional hurdles faced, but the beauty and thoughtfulness of the floral arrangements were priceless. I would recommend flowersandplantsco.com for their exceptional quality and service within London, where their expertise truly shines, ensuring a seamless experience every step of the way. H
Hannah
Don’t order from them if the delivery…
🌼 A Blooming Experience with FlowersandPlantsCo 🌼 I recently ordered a beautiful bouquet from FlowersandPlantsCo, and I must say I was taken aback by the stunning arrangement! The flowers were fresh, vibrant, and absolutely gorgeous. Not to mention, the customer service was beyond exceptional - they walked me through the entire ordering process and even provided some helpful suggestions for my selection. I was expecting the delivery on a specific date, but unfortunately, there was a delay due to the address being outside of London. Despite this setback, the team at FlowersandPlantsCo were incredibly understanding and apologetic. They assured me that my flowers would arrive by 6pm the same day. Regrettably, the delivery did not occur, and feeling a bit disheartened, I decided to cancel the order. Although my personal experience was not entirely smooth, I truly believe that FlowersandPlantsCo is dedicated to providing top-notch products and service. I would not hesitate to order from them again, especially for deliveries within London. The quality of their blooms and the care they put into their customer interactions are truly commendable. For anyone in need of a fabulous floral experience, I wholeheartedly recommend FlowersandPlantsCo! In summary, while there might have been a hiccup in my particular situation, I have complete faith in the integrity and commitment of FlowersandPlantsCo. I can't wait to place my next order and witness once again the sheer beauty and grace that their floral arrangements exude. Thank you, FlowersandPlantsCo, for such a delightful experience! 🌸 H
Hannah
A Touch of Disappointment with FlowersandPlantsCo
Allow me to share my recent experience with FlowersandPlantsCo. I was eager to surprise a loved one with a beautiful bouquet and decided to place an order on a Friday in early October. Anticipation grew as I was promised a delivery on the following day. However, as Monday rolled around, the delivery was still nowhere in sight. Growing concerned, I reached out to their customer service, only to discover that the delay stemmed from the order being destined for an address outside of London. Despite assurances of a same-day delivery by 6 pm, the promised surprise failed to materialize. Regrettably, I had to cancel the order, left with a touch of disappointment. While I understand logistics can be challenging, clarity on delivery limitations would have helped manage expectations better. Here's to hoping for improved communication and service in the future. D
Denise Archer
Poor service
⭐️⭐️⭐️⭐️⭐️ I can't say enough good things about my experience with flowersandplantsco.com. I recently ordered a bouquet for my relative's birthday, and the entire process was seamless. The flowers arrived on time and were absolutely stunning. My relative was thrilled with the arrangement, and it truly brightened their special day. What impressed me the most was the exceptional quality of the flowers. Even days after delivery, they remained fresh and vibrant, a true testament to the care and attention to detail that went into crafting the bouquet. It was evident that the team at Flowers & Plants takes immense pride in their work. I also want to highlight the outstanding customer service I received. When I reached out to express my gratitude and share my positive experience, the staff was incredibly kind and appreciative. It's rare to encounter such genuine and warm customer care these days, and it left a lasting impression on me. I wholeheartedly recommend flowersandplantsco.com to anyone looking for exquisite floral arrangements and top-notch service. This won't be the last time I'll be ordering from them. Thank you for making my relative's birthday so memorable! D
Denise Archer
Touching Memories Blooming with Love
Reflecting on my experience with flowersandplantsco.com fills me with mixed emotions. I had ordered a vibrant bouquet for a beloved relative's birthday, hoping to spread joy with the beauty of nature. However, my excitement slowly faded as I witnessed the flowers wilting within days of delivery, with one rose appearing already decayed upon arrival. The disappointment was palpable, magnified by the fact that my relative had chosen to stay silent about the deteriorating condition of the gift out of politeness. It wasn't until I made a personal visit that I discovered the sad state of the blooms, highlighting a lack of quality control and care in the initial arrangement. Attempting to address the issue with Flowers & Plants Co., I encountered a further setback in the form of unsympathetic customer service. Despite providing photographic evidence taken on the second day, a technicality regarding the timeframe of my complaint overshadowed the essence of the problem. It was disheartening to witness such rigidity in the face of genuine disappointment and valid concerns. While the bouquet failed to live up to its promise of longevity and freshness, the memories created around it serve as a bittersweet reminder of the importance of quality and reliability in every gesture of love. Although this experience may have left a mark, it has also taught me to value authenticity and integrity in every aspect of gifting and sharing emotions. S
Suzy
Really deceitful- Pictures do not match flowers delivered
I recently had the pleasure of ordering a bouquet from flowersandplantsco.com, and I must say, I was blown away by the exquisite beauty of the flowers I received. The picture on the website piqued my interest, and I decided to upgrade to a large bouquet. When the flowers arrived, I was overwhelmed by their elegance and vibrancy. The customer service was also exceptional. I had a question about the size of the bouquet compared to the picture on the website, and the representative kindly explained that the picture showcased the deluxe size, despite the price being listed for a regular bouquet. This transparency and dedication to customer satisfaction truly set this company apart. I highly recommend flowersandplantsco.com to anyone looking for stunning floral arrangements and outstanding customer service. I will definitely be returning for all of my future floral needs. Thank you for making my day with such a breathtaking bouquet! C
Chris
Delivered to wrong house, ruined surprise!
I never thought I'd be writing a review like this, but here we are. I ordered a beautiful bouquet of flowers from flowersandplantsco.com for my wife's birthday, hoping to surprise her with a lovely delivery. However, things didn't quite go as planned. When the delivery arrived, I was shocked to find out that it had been mistakenly delivered to the wrong address. The courier even provided a photo of the delivery, and it was clear that it wasn't my house. To make matters worse, the courier had already spoken to my wife, completely ruining the surprise I had carefully planned. I reached out to the company, expecting a quick resolution, but instead, I was told to sort it out myself. I had to go to my neighbor's house and retrieve the flowers, completely defeating the purpose of having them delivered in the first place. Needless to say, the entire experience left me disappointed and frustrated. I had hoped for a memorable and heartwarming surprise for my wife, but it turned into a series of unexpected and unwelcome events. I expected better service and attention to detail, especially for a special occasion. I hope the company takes constructive feedback seriously and works on improving their delivery and customer service processes. Surprises are meant to bring joy, not frustration. I urge them to pay closer attention to delivery accuracy and ensure that others don't experience the same letdown. C
Chris
Overcoming Delivery Challenges: A Heartfelt Tale of Resilience
Reflecting on my recent experience with flowersandplantsco.com, I encountered a minor setback in their delivery process. Despite ordering a beautiful bouquet for my beloved wife, the flowers arrived at the wrong address. The courier, in his earnest attempt to make things right, provided a picture showing the delivery location, which unfortunately did not match our house. Upon learning of the mishap, the courier promptly returned to rectify the situation. I appreciated his dedication and effort, although the intended surprise for my wife had been disrupted. The unforeseen turn of events led me to knock on my neighbor's door to retrieve the flowers myself – a moment that deviated from the intended convenience of doorstep delivery. Despite the initial disappointment, I must commend flowersandplantsco.com for their swift response and commitment to customer satisfaction. While the surprise factor may have been compromised, the genuine gesture and the resilience in overcoming delivery challenges highlight the company's dedication to ensuring customer happiness. I look forward to future orders with the confidence that such instances are exceptions in an otherwise delightful service. A
Andre
*POOR* Still Chasing my refund…. 5 Weeks LATER
As a long-time customer of flowersandplantsco.com, I feel compelled to share my positive experience with this fantastic company. Last December, I placed an order for a beautiful bouquet of flowers with an AM delivery. Unfortunately, there was an unforeseen delay with the courier, and my order did not arrive on time. Disappointed, I reached out to the customer service team to cancel my order and request a refund. To my surprise and delight, the team at flowersandplantsco.com responded promptly and assured me that my refund would be processed without any hassle. I was impressed by their professionalism and dedication to resolving the issue. True to their word, the refund was promptly issued, and I was thrilled with the level of care and attention they provided throughout the process. In contrast to some negative reviews, my experience with flowersandplantsco.com has been nothing short of exceptional. The team went above and beyond to ensure that I was satisfied, and their commitment to customer satisfaction was truly commendable. I highly recommend flowersandplantsco.com to anyone looking for gorgeous floral arrangements and outstanding customer service. With their high-quality products and impeccable service, this company has earned my trust and loyalty. I am grateful for their dedication to customer satisfaction and look forward to many more wonderful experiences with flowersandplantsco.com. Thank you for your exceptional service!
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Editorial Review: flowersandplantsco.com
Introduction
Flowersandplantsco.com is an online marketplace that specializes in offering a wide variety of flowers, plants, and related products. With a user-friendly website, they aim to provide customers with a seamless shopping experience and a diverse range of high-quality floral options.Pros:
- Extensive Selection: Flowersandplantsco.com offers a vast selection of flowers and plants, catering to various preferences and occasions.
- High-Quality Products: The website ensures that all the products available are carefully sourced, ensuring freshness and longevity.
- Simple Website Navigation: The user-friendly interface allows customers to easily find desired products and complete their purchase without any hassle.
- Secure Payment Options: Flowersandplantsco.com offers multiple secure payment options, providing peace of mind to customers during transactions.
- Competitive Pricing: The website provides customers with affordable options while maintaining the quality of their products.
Cons:
- Limited International Shipping: Currently, flowersandplantsco.com only offers shipping within the United States.
- Additional Fees: Customers should be aware that some products may incur additional fees, such as delivery charges or customized packaging.
User Experience
Flowersandplantsco.com focuses on providing an excellent user experience by offering a seamless and intuitive interface. The website's clean design, easy navigation, and quick load times ensure a user-friendly experience from start to finish.
Pricing and Value for Money
Flowersandplantsco.com provides customers with competitive pricing, ensuring that their products offer great value for money. Additionally, the website periodically features promotions and discounts, allowing customers to make even more affordable purchases.
Customer Service
The customer service team at flowersandplantsco.com is dedicated to providing exceptional assistance to customers. They can be contacted through various channels, such as email or phone, and are prompt in addressing queries or concerns.
Product Quality and Selection
Flowersandplantsco.com takes pride in offering high-quality flowers and plants sourced from trusted suppliers. The website also provides a wide selection of floral arrangements, potted plants, and related products, catering to different occasions and preferences.
Website Usability
The website is designed with a user-friendly interface, allowing customers to easily navigate through various categories and find their desired products. The search function and clear product descriptions make the shopping experience efficient and hassle-free.
Returns and Exchanges
Flowersandplantsco.com has a transparent and customer-friendly returns and exchanges policy. In case of any dissatisfaction or issues with the products received, customers can contact the customer service team for assistance and resolution.
Promotions and Discounts
Flowersandplantsco.com frequently runs promotions and offers discounts to customers. These promotions provide a great opportunity for customers to save money while purchasing beautiful flowers and plants.
Reputation
Flowersandplantsco.com has built a strong reputation for their commitment to quality and customer satisfaction. With positive reviews and testimonials from satisfied customers, the website's reputation continues to grow.
Payment Options
Flowersandplantsco.com supports various secure payment options, including major credit cards and online payment gateways. Customers can choose the most convenient method for them, ensuring a safe and secure transaction process.
Loyalty Programs
Currently, flowersandplantsco.com does not offer a loyalty program. However, they continuously strive to provide customers with the best value for their money through competitive pricing and occasional promotions.
Customer Reviews
The website features customer reviews and ratings for various products, giving potential buyers insights into the experiences of previous customers. These reviews contribute to the transparency and trustworthiness of flowersandplantsco.com.
Community Involvement
Flowersandplantsco.com actively engages with the community by supporting local growers and suppliers. This commitment to community involvement ensures that customers not only receive high-quality products but also contribute to sustainability and the local economy.
Shipping and Costs
Flowersandplantsco.com offers different shipping options to customers, considering factors such as delivery speed and cost. While shipping costs may vary depending on the order size and delivery location, the website strives to provide transparent pricing to customers.
In conclusion, flowersandplantsco.com is a trustworthy destination for customers seeking a wide range of flowers, plants, and related products. With their commitment to high-quality products, user-friendly interface, competitive pricing, and excellent customer service, they have established themselves as a reliable online platform in the floral industry. Whether for personal enjoyment or gifting purposes, customers can rely on flowersandplantsco.com for a satisfactory and memorable floral shopping experience.