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FlyUIA.com is the official website of Ukraine International Airlines (UIA), the flag carrier of Ukraine. It offers online ticket booking, flight status, check-in, baggage, and other travel services to passengers all over the world.
Pros and Cons
Pros:
- User-friendly interface
- Comprehensive travel management tools
- Affordable pricing
- Multiple payment options
Cons:
- Limited flight routes and destinations
- No loyalty program for frequent flyers
User Experience
The website is easy to navigate, with clear and concise language to help customers find what they need. The travel management tools are comprehensive, allowing customers to view and manage all important aspects of their trip, including flight status, check-in, and baggage information.
Pricing and Value for Money
UIA offers affordable ticket prices, with competitive rates for both economy and business class. The website also features several promotions and discounts throughout the year, making it an excellent choice for budget-conscious travelers.
Alternatives
Alternative airlines offering similar services to UIA include Turkish Airlines, Aeroflot, and Lufthansa.
Customer Service
UIA offers a comprehensive customer service section on its website, including contact information for all customer service channels, as well as a detailed FAQ section.
Product Quality and Selection
UIA offers a wide range of flights to different destinations, with both economy and business class options available.
Website Usability
The website is optimized for usability, with a clear and concise layout that makes it easy for customers to find what they're looking for. The site is also mobile-friendly, making it accessible to customers on the go.
Returns and Exchanges
UIA offers a flexible returns and exchange policy, allowing customers to make changes to their flights up to 48 hours prior to departure.
Promotions and Discounts
The website features numerous promotions and discounts throughout the year, including seasonal sales and limited-time offers.
Reputation
UIA has a strong reputation for providing safe and reliable air travel, with a proven track record of customer satisfaction.
Payment Options
UIA offers multiple payment options, including major credit cards and PayPal.
Loyalty Programs
UIA does not currently offer a loyalty program for frequent flyers.
Customer Reviews
Customer reviews for UIA are generally positive, with many praising the airline's affordability, efficiency, and customer service.
Community Involvement
UIA is actively involved in a number of community initiatives, including charitable donations and environmental sustainability efforts.
Shipping and Costs
Shipping is not applicable to UIA, as it is an online ticket booking service. Costs for flights vary depending on the route and class of travel, with affordable pricing options available for budget-conscious travelers.
Review Description: It's been over 4 months since they promised the refund but I am yet to see any of it in my bank account.
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Reviewer Name: Marko
Review Submission Date: 2022-02-09
Review Title: Worst company ever - Stay away
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Review Description: Worst company ever, over 120 days from requesting a refund, and I have not received any confirmation, no emails from them, and of course no refund.Moreover it is impossible to contact them, email or phone, it is practically impossible.Stay away
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Reviewer Name: Chris Manta
Review Submission Date: 2021-12-28
Review Title: stay away from this fishy airline
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Review Description: stay away from this fishy airline! I struggling since 24 hours to reach them! NO ONE ANSWER. Hotline is deactivated and on emails nobody answer. Thats probably the worst airline in the world. I am speachless..
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Reviewer Name: Ulta Seedha
Review Submission Date: 2021-12-01
Review Title: Staff in not professional.
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Review Description: The staff's behaviour is unbelievably rude. I did not have Covid PCR test with me, they told me that they will not let me board on the flight. I received the test 5 mins before boarding close. The lady just left, I kept requesting her to just wait. Instead of being gentle and supportive, the behavior of the lady was so inconsiderate. It feels like they just don't give a damn.
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Reviewer Name: Andriy Moraru
Review Submission Date: 2021-11-12
Review Title: Horrible customer service
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Review Description: Horrible customer service. It is nigh impossible to use the bonus miles on anything. The loyalty program representatives are useless. The managers don't seem to care. Only use this airline if you absolutely have no other choice.
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Reviewer Name: omar hameed
Review Submission Date: 2021-09-15
Review Title: not recommended
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Review Description: if you can avoid this airline you will save a lot of headaches!
very poor service, delayed the flight for more than 12 hours, without any announcement! no compensation.
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Reviewer Name: Leonid
Review Submission Date: 2021-09-06
Review Title: Avoid it at all cost!
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Review Description: Avoid it at all cost!
They never respect the schedule, lose the luggauge every second trip and never excuse or compensate anything. Moreover, they try to charge extra fees at every step, in a Ryanair style.
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Reviewer Name: sarah sahai
Review Submission Date: 2021-09-04
Review Title: It has been more than 90 days
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Review Description: It has been more than 90 days, I requested a refund. No contact from them and no way to contact them. Worst!!!
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Reviewer Name: Denis Litvin
Review Submission Date: 2021-08-25
Review Title: No way to contact customer support and…
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Review Description: No way to contact customer support and get refund
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Reviewer Name: Lasha Bolkvadze
Review Submission Date: 2021-07-20
Review Title: Rubbish company
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Review Description: Rubbish company. Firstly they don’t have customer helpline. I bought tickets before pandemic started and my flight was cancelled because of lockdown. They didn’t do the refund but they offered me exchange. I tried to exchange it now but when I enter ticket number, it says it doesn’t exist. It disappeared in system. I can’t even call anyone to find out what happened.
Very disappointed. Avoid flying with this airlines.