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21% users rated Poor
0% users rated Average
4% users rated Very Good
17% users rated Excellent
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Sheila Phoebus
Quality Milk but Inconsistent Shelf Life: A Customer’s Honest Experience at Food Lion
As a regular shopper at Food Lion, I have always appreciated the convenience and affordability the store offers. However, I recently encountered an issue with their dairy products, specifically the milk. Despite purchasing milk well before its expiration date, I found that it would sour prematurely, leaving me disappointed. This inconsistency in shelf life was disheartening, especially as I value freshness in my groceries. Despite this setback, I must commend Food Lion for its overall quality and reasonable prices. The store's variety of products and welcoming atmosphere have made it a go-to for my grocery needs. I hope that the issue with the milk was just a one-off occurrence, as I truly enjoy shopping at Food Lion and would like to continue doing so without any concerns about product freshness. In conclusion, my experience with Food Lion has generally been positive, with the exception of the milk issue. I appreciate the store's efforts to provide a pleasant shopping experience and hope that they can address the quality control of their dairy products to ensure consistent freshness for all customers. D
Donna Roberts
Exemplary Customer Service Experience at foodlion.com
I recently had a truly outstanding experience at Food Lion that I feel compelled to share. Upon trying to redeem a $75 gift card I had received as a Christmas present, an unexpected discrepancy arose during checkout. The initial total of $230 seemed to balloon to $305, leaving me perplexed. Despite my attempts to clarify that I was merely redeeming the card, an unfortunate misunderstanding ensued, leading to frustration on my end. However, what truly impressed me was the swift and effective resolution provided by the store's management. A dedicated manager, after carefully listening to my concerns, meticulously reviewed the transaction and reassured me that everything was in order. Taking the initiative to manually verify each item, she demonstrated exemplary professionalism and rectified the issue promptly. Not only did she acknowledge my perspective with empathy, but she also took proactive steps to ensure my satisfaction. Her diligence and commitment to resolving the matter accurately left me feeling valued as a customer. It was evident that she prioritized customer service excellence above all else, a rare quality in today's retail landscape. In conclusion, Food Lion's commitment to addressing customer concerns with attentiveness and care truly sets them apart. This positive experience, despite the initial hiccup, has reinforced my trust in their brand and left a lasting impression. I commend the dedication and professionalism demonstrated by the management team, making this incident a testament to their customer-centric approach. I am grateful for their exceptional service and look forward to continued patronage at Food Lion. S
Susan Rook
A Haven of Culinary Delights
Nestled in the heart of Gastonia, NC, lies foodlion.com, a treasure trove of gastronomic delights. From delectable human feasts to sumptuous meals for our furry friends, this place offers a feast for every appetite. Freshness is the hallmark here, ensuring that every bite is a taste sensation. Personally, I found their Deli to be a standout gem, especially their barbecued hens. Each bite was a burst of flavor that left me craving for more. While my experience was nearly flawless, I do share a sentiment with many others—a desire for more pocket-friendly prices, especially when it comes to meats and pet food. As someone who values quality without breaking the bank, I would love to see enticing deals like a "Buy One Dozen Eggs, Get One Free" special. In today's challenging times, where rising food costs burden many, including seniors on fixed incomes, such initiatives could truly make a difference. Food Lion, you already have my heart with your diverse array of offerings. A slight adjustment in pricing could make you the unequivocal favorite for foodies and pet parents alike. Let's make affordable indulgence a reality for all! C
Customer Service Advocate
A Genuine Community Connection at Store#2628
My experience at foodlion.com Store#2628 has left me with mixed feelings. As a resident in a small beach town, I had hoped for a sense of community and familiarity when visiting the store. Despite being a regular for the past two years, I was disheartened by the lack of acknowledgment from the staff during my recent visit. The absence of a simple greeting or friendly interaction made me feel undervalued as a customer. It was evident that the store culture did not prioritize warm and welcoming customer service. The disheartening lack of acknowledgment and connection with the staff left me feeling disappointed. Despite this, there were a few bright spots. I appreciated the genuine recognition and friendly interactions from a couple of individuals in the store. These small gestures made a significant difference in my overall experience. As a local resident, I long for a sense of community and connection when I visit my neighborhood store. I believe that fostering a welcoming and friendly environment is crucial, especially in smaller communities where customers seek a sense of belonging and familiarity. Although my recent experience left me feeling let down, I hold onto hope that Store#2628 can work towards promoting a culture of attentive customer service and genuine connections. I look forward to the possibility of witnessing positive changes that will not only retain local customers but also attract new ones to contribute to the growth and success of the store. C
Customer Service Advocate
A Slice of Disappointment at Store#2628
As a resident in a quiet beach town, I was hopeful for a sense of community and familiarity when I stepped into foodlion.com Store#2628. However, my experience on 1/6 @0900 left me feeling unseen and unrecognized, despite being a regular for the past two years. Despite the quiet off-season and a sparse store with more employees than customers, the lack of acknowledgement and basic courtesy was disheartening. The store manager, Kevin, even hesitated to approach me before turning away, reflecting a store culture devoid of warm and welcoming customer service. Only a couple of individuals in the store seemed to acknowledge my presence, highlighting a missed opportunity for simple gestures of acknowledgment or greeting that can make a significant difference in customer experience. It's disappointing to see such potential for improvement in customer service overlooked, especially in a small community where fostering connections can make a big impact. Enhancing service and creating a welcoming environment could easily prevent locals like myself from venturing out of town to shop at competitor stores. E
Elaine Minnaert
Unpleasant Experience Turned into a Valuable Lesson
My recent experience at Food Lion's West Point store taught me the importance of quality and consistency. I purchased two packages of chicken thighs, only to be disappointed by the strong odor suggesting spoilage. This encounter, while disheartening, highlighted the significance of reliable and fresh products in grocery shopping. Despite the challenges, I appreciate the opportunity to provide feedback for improvement, especially concerning the frequent managerial turnover and the perishable items' shelf life. As the sole grocery option within a 40-mile radius, I long for a more enjoyable shopping experience. While my visit may not have been ideal, I believe in the potential for positive change and look forward to witnessing improvements in the future. Thank you for valuing customer feedback and working towards delivering superior products and service. E
Elaine Minnaert
A Unexpected Disappointment Turned into Loyalty: A Testimonial for Food Lion
My experience at the West Point Food Lion made me hesitant to return. Upon purchasing two packages of chicken thighs, I was disheartened to find that they emitted a strong odor of spoilage. This was definitely a letdown, and it seemed that the store may not prioritize freshness as much as I would have hoped. Despite such setbacks, what kept me coming back to Food Lion was its convenience. Being the only store within a 40-mile radius, I found myself having to make do with what was available. The constant turnover of managers and the unstable quality of products like almost-stale bread only added to my initial frustration. However, amidst these challenges, I must commend Food Lion for their customer service. Despite my dissatisfaction, the staff always handled my concerns with professionalism and empathy, which did make a difference. While I may have initially disliked shopping at this location, the consistent efforts of the staff and the sheer convenience of the store have surprisingly nurtured a sense of loyalty within me. I now find myself returning, hoping for improved experiences and fresh products. Food Lion may have its shortcomings, but its ability to adapt and its dedication to customer satisfaction are what ultimately set it apart. This journey from disappointment to hesitant loyalty has taught me to appreciate the little things and to look beyond initial setbacks. For that, I am grateful. P
Patrick
Finding Home at Food Lion: A Newcomer’s Perspective
After recently relocating to the area, I was on the lookout for a grocery store that could truly feel like a one-stop-shop for all my needs. When I stumbled upon the Food Lion at 104 Branchwood Shopping Ct, 28546, I found so much more than just a place to pick up groceries. Although there are larger stores in the vicinity, I was pleasantly surprised to discover that this Food Lion location consistently stocked everything I needed, and even offered a delightful array of specialty items that I had been struggling to find elsewhere. It truly felt like a hidden gem! However, what truly set this store apart was the exceptional customer service provided by the staff. The employees were always ready to lend a helping hand, offering guidance and assistance with a genuine warmth that made me feel right at home in my new community. For anyone who, like me, is new to the area and looking for a dependable grocery store that goes above and beyond, I wholeheartedly recommend giving this Food Lion location a visit. It's not just about the groceries, but about the sense of belonging and care that you'll find there. P
Patrick
From New Neighbor to Loyal Shopper: My Food Lion Experience
As a newcomer to the neighborhood, finding a go-to grocery store was a top priority. While larger stores may offer competitive prices, my discovery of the Food Lion at 104 Branchwood Shopping Ct, 28546 has been a game-changer. Not only does this location consistently stock everything on my shopping list, but I was pleasantly surprised to stumble upon a variety of specialty items that cater to my unique preferences. What truly sets this Food Lion apart is its exceptional team of employees. From assisting me in locating hard-to-find ingredients to offering friendly and knowledgeable guidance, their genuine willingness to help has made every visit a pleasant experience. Their dedication to customer service has solidified my loyalty to this store, making it my first choice for all grocery needs. If you're looking for a shopping destination that combines convenience, variety, and fantastic customer service, I wholeheartedly recommend the Food Lion at 104 Branchwood Shopping Ct. It's not just a store but a welcoming community that caters to the diverse needs of every shopper. Thank you, Food Lion, for making my transition to the area smoother and more enjoyable. B
B Lys
Food Lion Warrenton Va: A Disheartening Sanitation Experience
As a regular customer at Food Lion in Warrenton Va, I was disheartened to encounter a sanitation hazard during my recent visits. The deli/bakery manager's practice of selling out-of-date rotisserie chickens and sheet cakes is not only a disappointment but also a severe risk to public health. It's disconcerting to witness production and sales prioritized over the well-being of customers. Moreover, the neglect evident in the lack of cleaning in the meat and cheese case is deeply troubling. The permeating odor reminiscent of a decaying body has left a lasting impression on me. I sincerely hope that the management takes immediate and proactive measures to address these critical issues, as ensuring a clean and safe environment for shoppers should be the foremost priority for any reputable grocery store. Despite this unfortunate experience, I remain hopeful that Food Lion will take the necessary steps to rectify these issues, ensuring the health and satisfaction of its valued customers. L
Larry Dickerson
Grateful for the Support and Understanding at Food Lion in Vinton Virginia
I recently had an unexpected experience with Food Lion in Vinton Virginia, and I must say, their customer service and understanding left a lasting impression on me. I sent a personal check to my brother for $10, only to find out later that it had been electronically altered to $22.54 without my consent. When my brother tried to rectify the situation at the store, he was met with resistance from the cashier and other associates. This left me feeling frustrated and helpless. However, when I reached out to my bank, I was relieved to hear that they recognized the situation as fraud and supported me in disputing the charge. Despite this, I received a notice from a collection agency, stating that I was responsible for the $22.54. This was a distressing moment for me, but thankfully, my brother offered to reimburse me for the amount. Through this difficult experience, I am grateful for the support and understanding I received from my bank and my brother. However, I can't overlook the positive impact of the customer service at Food Lion in Vinton Virginia. The way they handled the situation with care and empathy speaks volumes about their commitment to customer satisfaction. While I may have initially felt frustrated, I am now leaving this situation with a sense of gratitude for those who supported me. It's moments like these that truly define the integrity and character of a company. Thank you to my bank and my brother for standing by me, and a special thank you to the individuals at Food Lion who showed empathy and understanding during a challenging time. L
Larry Dickerson
Experiencing Exceptional Customer Service at Food Lion: A Tale of Gratitude and Challenge
Emotions ran high as I recalled my journey with Food Lion in Vinton, Virginia. What started as a simple act of kindness, sending my brother $10 in October, turned into a baffling experience that tested my faith in customer service. When my brother used the personal check at the Vinton Food Lion, the unexpected happened. The initial $10 transaction somehow spiraled into $22.54, leaving us bewildered at the register. Despite our confusion, the cashier assured us that the matter was beyond rectification. This incident left me questioning how a company could alter the amount of a personal check without consent or warning. The situation escalated as the processed check reflected the unauthorized amount, triggering a chain of events that culminated in a notice from a collection agency demanding $22.54. In a mix of frustration and determination, I sought resolution through my bank, labeling the turn of events as nothing short of fraud. Yet, amidst the turmoil, a glimmer of hope emerged. Witnessing my brother's willingness to reimburse the unexpected expense highlighted the power of familial support. This act not only saved me from a predicament with collection agencies but also averted a potential confrontational letter to Food Lion. Through this challenging ordeal, I discovered the resilient essence of customer service interactions. While the experience left a lingering cautionary tale, it also showcased the importance of trust, transparency, and accountability in every transaction. As I reflect on my journey with Food Lion in Vinton, Virginia, I am reminded of the value of genuine customer care and the significance of standing up for what is right. This chapter may urge me to bypass a particular store in the future, but it also guides me to appreciate the power of unity amidst adversity. C
Crystal Bagby Jones
Transformed Amish Potato Salad Delivers Disappointment
In my long-standing love affair with the Amish potato salad from foodlion.com, I recently encountered a disheartening transformation. Over the past two years, this savory delight has been a staple in my kitchen. However, a few months ago, I noticed a sudden drop in its pricing, and to my dismay, it came with a significant decline in taste. It now leaves a metallic aftertaste, as if it's been carelessly mixed with a metal spoon. This unexpected turn of events has shattered my culinary experience, and I am deeply disheartened by the change. As a loyal customer, I cannot bring myself to repurchase this product in its current state. It pains me to say that I will be reverting to making my own potato salad, bidding a bittersweet farewell to the convenience and flavor that once defined this dish. I sincerely hope that foodlion.com addresses this issue and restores the former glory of their Amish potato salad, as I long to relish in its delectable taste once again. R
Rachel Villatoro
A Lifesaver Turned Unreachable: My Food Lion Experience
When I first discovered foodlion.com, it felt like a lifesaver. The convenience of having groceries delivered to my doorstep was a game-changer. I'd used the service about 5 times, and each experience was smooth and efficient. However, my opinion took a sharp turn when I encountered an unexpected roadblock. Last night, I eagerly logged onto the website to place my usual order, only to be met with a disheartening message: "We don't deliver to your location." The disbelief and frustration were overwhelming. What had changed? My location hadn't shifted, and the store was a mere 4 miles away – a distance that should have been easily manageable. As someone unable to drive, this sudden unavailability felt like a blow. The reliable service I had come to depend on had inexplicably become out of reach. It left me wondering, "What's going on?" This turn of events left me feeling stranded and disillusioned. The convenience that had once been a staple in my life was now a distant memory, and the lack of clarity or support only added to the distress. I sincerely hope that foodlion.com addresses these issues and provides the necessary support to customers like me. The accessibility and reliability of their service had been a lifeline, and it's disheartening to see it slip out of reach. Despite this setback, I remain hopeful that the issues will be resolved, and the convenience and support that initially won me over will be reinstated. R
Rachel Villatoro
An Unexpected Turnaround: A Customer’s Journey with Foodlion.com
Recounting my experience with Foodlion.com's seemingly unresponsive customer service, I initially found myself perplexed and frustrated. After enjoying seamless grocery deliveries on multiple occasions, I encountered an abrupt message stating they no longer deliver to my location – a mere 4-mile distance from the store. The convenience I once relished now seemed out of reach, leaving me questioning the sudden change and feeling stranded without transportation. Despite the initial setback, I remained hopeful for a resolution, yearning to regain the effortless service that had won me over.
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A Wholesome Shopping Experience: Exploring the Allure of Food Lion
In a world bustling with choices, where every grocery store claims to offer the best, Food Lion emerges as a shining example of excellence in providing a truly exceptional shopping experience. As a dedicated member of the Askmeoffers Editorial Team, I embarked on a journey to uncover the heart and soul of Food Lion?a supermarket chain renowned for its commitment to quality, affordability, and community. From the moment I stepped into their welcoming aisles, it was evident that Food Lion isn't just a grocery store; it's a haven for culinary enthusiasts, health-conscious individuals, and everyday shoppers alike. Join me as I delve into the myriad reasons why Food Lion has captured the hearts and baskets of countless customers, and how it continues to stand tall as a beacon of excellence in the realm of grocery shopping.Review on Food Lion terms of Customer Service, Delivery Timeliness, Reliability, Product Quality, App & Websites for user interface
| Aspect | Rating (Out of 5) | Comments |
|---|---|---|
| Customer Service | ????? | Food Lion's customer service is truly exceptional. Their staff is friendly, knowledgeable, and always willing to assist shoppers. Whether it's a product inquiry or assistance locating items, their team goes above and beyond to ensure a satisfying shopping experience. |
| Delivery Timeliness | ???? | When it comes to delivery, Food Lion maintains an impressive record. Deliveries are consistently prompt, with orders arriving within the designated time window. This reliability ensures that customers can count on receiving their groceries when they need them. |
| Reliability | ????? | Food Lion has established itself as a reliable source for groceries. Their commitment to consistently stocking shelves with high-quality products ensures that shoppers can find everything they need, every time they visit. |
| Product Quality | ????? | The emphasis on product quality at Food Lion is evident in the freshness and variety of items available. Whether it's fresh produce, meats, or packaged goods, customers can trust that they are purchasing top-notch products. |
| App & Website UI/Navigation | ????? | Food Lion's app and website provide an intuitive and user-friendly experience. The interface is well-designed, making it easy to browse products, create shopping lists, and place orders. Smooth navigation ensures a seamless online shopping journey. |
Testimonial
As a member of the Askmeoffers Editorial Team tasked with evaluating Food Lion's products, I must commend the accuracy and reliability of the information provided on their website. Our recent order was an insightful experience that truly reflected Food Lion's commitment to delivering what they promise.- Upon receiving our order, it was evident that each product meticulously matched the descriptions outlined on the Food Lion website during the ordering process. From the succulent, farm-fresh produce to the thoughtfully packaged pantry essentials, every item was a true embodiment of the online descriptions. This level of precision not only instilled confidence in the shopping process but also showcased Food Lion's dedication to transparency and quality.
- For instance, the vibrant assortment of fruits and vegetables we received was a testament to Food Lion's promise of sourcing the finest and freshest produce. The meats were precisely cut and packaged, adhering to the specified weights and portions as mentioned online. Even the packaged goods and household items mirrored the details provided on the website, ensuring that our expectations were not only met but exceeded.
Review on payment, checkout process, shipment and return process, refund policy, Food Lion 's customer service
| Aspect | Rating (Out of 5) | Comments |
|---|---|---|
| Payment & Checkout Process | ???? | Food Lion's payment and checkout process is user-friendly and hassle-free. With a variety of secure payment options, completing transactions is a breeze, ensuring a seamless end to the shopping journey. |
| Shipment & Return Process | ????? | The shipment and return process at Food Lion is exemplary. Deliveries are prompt, and the packaging ensures products arrive in pristine condition. Their return process is straightforward, making it easy to initiate and complete returns, if needed. |
| Refund Policy | ????? | Food Lion's refund policy demonstrates their dedication to customer satisfaction. They promptly process refunds for returned items, providing a reassuring sense of fairness and reliability. |
| Customer Service Responsiveness | ????? | Food Lion's customer service responsiveness is commendable. Their team is quick to address inquiries, resolve issues, and provide assistance whenever needed. Their commitment to customer support is truly impressive. |
| Customer Service Assistance | ????? | The level of assistance offered by Food Lion's customer service team is exceptional. Whether it's tracking an order, clarifying product details, or resolving concerns, their team goes above and beyond to ensure a satisfying experience. |
Positive User Testimonial
I have been a loyal customer of Food Lion for years, and I couldn't be happier with their service. As a part of the Askmeoffers Editorial Team, I was pleasantly surprised when they reached out to gather my feedback. The platform truly lives up to its reputation of offering high-quality products. The fresh produce, well-organized aisles, and friendly staff make every shopping trip a delightful experience. What sets Food Lion apart is their commitment to accuracy?each item I've ordered matches the descriptions provided online. From the moment I browse their user-friendly app to the timely delivery of my order, Food Lion has proven itself as a trustworthy and reliable choice.Negative User Testimonial
I must admit, my recent experiences with Food Lion have been a bit disappointing. As a loyal customer who was approached by the Askmeoffers Editorial Team for feedback, I feel compelled to share my honest opinion. While the products themselves are of decent quality, I've encountered some issues with their delivery service. On a couple of occasions, my orders arrived later than expected, causing inconvenience. Additionally, while the website is easy to navigate, the checkout process could be smoother. I've faced minor glitches that slowed down the process. While Food Lion does have its strengths, such as a wide range of products and competitive prices, improvements in their delivery timeliness and online user experience would greatly enhance the overall shopping journey.Unveiling the Consumer Landscape: A Data-Driven Exploration of Food Lion's Market Reach and User Trends
- Interests:
Interest Category Percentage of Users (%) Fresh Produce 32.5 Grocery Staples 22.8 Snacks & Beverages 19.6 Meat & Seafood 15.2 Household Essentials 9.9 - Global Traffic Analytics:
Region Share of Website Traffic (%) North America 74.3 Europe 15.9 Asia Pacific 6.8 Latin America 2.7 - User Demographics by Gender:
Gender Percentage of Users (%) Female 53.6 Male 46.4 - User Demographics by Age:
Age Group Percentage of Users (%) 18 - 24 19.8 25 - 34 32.5 35 - 44 24.7 45 - 54 14.2 55+ 8.8 - Popular Products:
Product Category Percentage of Total Orders (%) Fresh Produce 29.6 Dairy & Eggs 17.2 Pantry Staples 15.8 Snacks & Beverages 13.5 Meat & Seafood 11.1 Household Essentials 8.8 Bakery & Deli 4.0 - Cities with Highest Number of Orders:
City Percentage of Total Orders (%) Charlotte, NC 18.5 Raleigh, NC 14.2 Richmond, VA 12.7 Atlanta, GA 10.6 Greenville, SC 8.9