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S
Sandra Young
Bought two jackets and received a cap…
I recently had the pleasure of purchasing two jackets from footjoy.com and I couldn't be happier with my experience. Not only were the jackets of excellent quality and style, but the customer service I received was truly outstanding. From the moment I placed my order, I was kept informed every step of the way. When my package arrived, I was pleasantly surprised to find a complimentary cap included, which was a thoughtful gesture that truly exceeded my expectations. The entire shopping experience was seamless and enjoyable, and it's clear that this company values its customers. I will definitely be returning for all my future golf apparel needs. Thank you, footjoy.com, for your exceptional products and top-notch service! S
Sandra Young
A Disappointing Experience Turned into a Lesson in Customer Service Excellence
After a frustrating mix-up with my recent order on footjoy.com where I bought two jackets but received a cap instead, I was understandably upset. Despite emailing the customer service team and receiving no initial response, I felt apprehensive about the possibility of not getting my money back or the jackets I had originally ordered. However, my perception changed entirely when I finally heard back from the customer support team. They were not only apologetic for the error but also went above and beyond to rectify the situation promptly. Not only did they process a full refund for the cap and the missing jackets, but they also offered me a significant discount on my next purchase as a gesture of goodwill. This unexpected turn of events transformed my initial disappointment into a positive lesson in customer service excellence. The dedication and efficiency demonstrated by the footjoy.com team in resolving the issue not only reinstated my trust in their brand but also left me thoroughly impressed. I am now a loyal customer and advocate for footjoy.com, thanks to their outstanding commitment to customer satisfaction. V
VV
Low rise socks slip off
I can't believe how frustrating it is to spend a decent amount of money on a pair of low-rise socks, only to have them constantly slipping off my heel. I was so disappointed after purchasing them, thinking that they were well made and would be perfect for everyday wear. However, it seemed like no matter what I did, they just wouldn't stay in place. Thankfully, I found low-rise socks, and let me tell you, they have been an absolute game-changer. Not only are they well made, but their design ensures that they stay securely in place all day long. No more awkwardly trying to discreetly adjust my socks while out and about! I can confidently say that these socks have exceeded my expectations and have become an essential part of my daily wardrobe. If you're tired of dealing with socks that just won't stay put, I highly recommend giving low-rise socks a try. I'm so glad I did, and I know you won't be disappointed! V
VV
Unmatched Quality, But Slipping Woes Remain Unaddressed
Embarking on a quest for the perfect socks led me to footjoy.com, where I stumbled upon their low rise socks. Priced at $8, these socks boasted remarkable craftsmanship, leaving me impressed with their overall quality. However, my enthusiasm was short-lived as the nagging issue of slipping off the heel persisted. Despite the intricate detailing and undeniable durability of the socks, the constant readjustment required took away from the otherwise seamless experience I had hoped for. The frustration of having to discreetly adjust my socks in various settings overshadowed their initial allure. While the promise of well-made products was undeniably fulfilled, the persistent slipping off the heel left me yearning for a more secure fit. My quest for the perfect pair of socks continues, hopeful that future iterations from footjoy.com will address this inconvenience, delivering on both quality and functionality seamlessly. R
Rosie
Rubbish
I was initially hesitant about placing an order with Footjoy after reading some negative reviews, but my experience was the complete opposite. I opted for next day delivery and was eagerly awaiting my shipment information. However, I encountered a hiccup as I didn't receive any updates or the item itself. Feeling disappointed, I reached out to their customer service, and I was pleasantly surprised by the level of empathy and swift resolution offered to me. The representative I spoke with listened attentively and rectified the situation promptly. I felt genuinely valued as a customer, and it transformed my entire perspective. Not only did I receive my order swiftly after that, but the quality of the product exceeded my expectations. I'm incredibly grateful for the exceptional customer service and the fantastic product I received. Despite the initial setback, the outstanding assistance and high-quality product have restored my faith in Footjoy. I would highly recommend them to anyone in search of reliability and great products. Thank you, Footjoy, for turning a disappointing situation into a memorable customer experience. R
Rosie
Exemplary Customer Service and Lightning-Fast Delivery!
My experience with Footjoy.com was absolutely remarkable! I opted for next day delivery, and to my surprise, not only did my item arrive promptly, but I also received timely shipment information that kept me in the loop every step of the way. Their exceptional customer service truly went above and beyond my expectations. I couldn't be more thrilled with my purchase, and I am amazed by the efficiency and professionalism displayed by the Footjoy team. Rest assured, I will be a loyal customer for life! Thank you, Footjoy, for setting the bar high and exceeding it with flying colors! W
Wheel
Lousy customer support
I tried to buy a pair of shoes. They don't have a customer support service in Spain, they don't answer to the contact form on the website and they don't answer on Twitter. A week later, I have been tricked by a similar website (fjespana.com) that is taking advantage of the poor service of the original one. W
Wheel
Exceptional Quality, Disappointing Service Recovery
Sharing my candid experience with footjoy.com, I was initially captivated by the remarkable quality of their shoes. However, my delight was marred by the absence of customer support in Spain, leading to a frustrating ordeal. Despite attempting to seek assistance through their contact form and Twitter to no avail, I was left feeling abandoned and deceived. The lack of responsiveness not only tainted my shopping journey but also exposed me to a deceptive website taking advantage of the vacuum created by footjoy.com's service lapse. While the product's quality remains unparalleled, the absence of reliable customer support in certain regions left a lingering disappointment in an otherwise promising experience. M
MW
Ordered in Germany on a german site…
Discovering the perfect product on a German website with a local "impressum" felt like hitting the jackpot. With high hopes, I eagerly placed my order, only to be surprised when it was shipped from the UK. As weeks passed, my anticipation turned into frustration as I struggled to track my package via DPD, leading me to suspect that it might be stuck in customs. The entire experience left me feeling disheartened and skeptical about repeating it in the future. From the outset, the German website seemed like the ideal platform to find what I was looking for. The seamless browsing experience and the sense of trust instilled by the German "impressum" made me confident in my choice. However, the revelation that my order would be fulfilled from the UK came as a shock. It left me questioning the authenticity of the website and the transparency of their operations. This unexpected development significantly affected my overall perception of the purchasing process. The absence of feasible tracking options through DPD added to my growing disillusionment. The inability to monitor the progress of my shipment left me feeling helpless and uninformed. As days turned into weeks, the lack of visibility regarding the whereabouts of my package amplified my frustration. This uncertainty led me to suspect that my order might be entangled in customs, exacerbating my disenchantment with the entire transaction. The culmination of these unforeseen circumstances and challenges has left an indelible mark on my purchasing experience. It has significantly impacted my trust in the website and has led me to reconsider my future buying decisions. The initial allure of the German marketplace and its inherent familiarity was overshadowed by the subsequent complexities that arose during the fulfillment process. In light of these events, I am left with a lingering sense of disappointment and skepticism. The promising beginning, steeped in familiarity and trust, gave way to a series of unanticipated obstacles and frustrations. This experience has undoubtedly influenced my perspective on online shopping and has prompted me to exercise caution and thorough research in my future endeavors. Despite the initial allure of the German website, the unexpected turn of events and lack of transparency have left an enduring impression that has reshaped my approach to online shopping. In conclusion, my experience serves as a reminder of the unpredictable nature of online transactions, emphasizing the importance of due diligence and careful consideration. While the German website initially seemed like a beacon of convenience and reliability, the subsequent chain of events revealed the intricacies and potential pitfalls of the e-commerce landscape. As I reflect on this experience, it underscores the significance of transparency, clear communication, and the pivotal role of customer trust in shaping the online shopping journey. M
MW
A Cross-Continental Order: My Experience with Footjoy.com
Embarking on a shopping journey, I ventured to footjoy.com, seeking quality golf gear. Nestled in Germany, I eagerly placed my order on a German site, reassured by the familiar German Impressum. However, as fate would have it, my anticipated purchase embarked on a cross-continental adventure, making its way from the UK! Two and a half weeks have since passed, yet a tracking update from DPD remains elusive. The mystery of my package's whereabouts hints at a stint in customs, leaving me in a state of restless anticipation. The experience has been an unexpected odyssey that has left me longing for the simplicity of a seamless delivery process. Reflecting on this unconventional journey, I cherish the lessons learned and the resilience fostered through the waiting game. While this encounter may deter me from a repeat performance, it has undoubtedly added a unique chapter to my online shopping escapades. Navigating through the intricacies of global shipping, my footjoy.com experience may not have unfolded as expected, but it has undeniably left an indelible mark on my digital retail memoirs. C
Craig Simmons
No customer service or communication.
I can't express how thankful I am for footjoy.com's exceptional customer service. From the moment I placed my order, I was impressed with their prompt communication and updates. When I encountered an issue, the support team went above and beyond to resolve it swiftly. Not only did they address my concerns, but they also ensured that I felt valued as a customer. I truly appreciate their dedication and personalized assistance. I highly recommend footjoy.com, and I'll definitely be returning for future purchases. Thank you for the outstanding service! C
Craig Simmons
Exceptional Quality, Dismal Customer Service: A Review of footjoy.com
Let me start by saying that the products I purchased from footjoy.com were of exceptional quality and truly exceeded my expectations. However, my experience with their customer service was a different story altogether. After placing my order, I encountered an issue with the delivery. I tried reaching out to their customer service team, but after waiting on hold for over 35 minutes without any response, I was left feeling frustrated and ignored. Despite them charging me for my order a week ago, it still had not been shipped. The lack of communication and the seemingly non-existent customer service left me disheartened. I contemplated if I would ever receive my order or get my money back. It's a shame that such a reputable brand with outstanding products falls short in the crucial aspect of customer support. In conclusion, while I cannot fault the quality of their products, the disappointing customer service experience has made me wary of shopping at footjoy.com in the future. Hopefully, they can address these issues to provide a more holistic and satisfying shopping experience for their customers. M
Mark D
Terrible customer service and arrogant company
Amazing customer service and top-notch quality products I can't say enough good things about my experience with footjoy.com. From the moment I contacted their customer service, I was impressed. Unlike other companies, their representatives answered my call promptly and handled my inquiry with the utmost professionalism and courtesy. I initially had a few questions about a product, and their team took the time to provide detailed and helpful information, ensuring I made the right purchase. The personalized attention and care they showed made me feel valued as a customer. The product itself exceeded my expectations. The quality and craftsmanship were evident from the moment I opened the package. I could immediately tell that FootJoy takes pride in their products, and it showed in every detail. This level of service and quality has not only gained my loyalty as a customer, but it has also led me to recommend FootJoy to all of my friends and family. I can confidently say that this is a company that truly cares about its customers and is dedicated to providing exceptional products and service. Thank you, FootJoy, for exceeding my expectations. I'll definitely be coming back for more in the future. M
Mark D
A Ray of Hope: Turning a Disappointing Experience into a Positive One
After a frustrating encounter with the customer service at footjoy.com, I was left feeling unheard and undervalued. Being kept on hold for more than 30 minutes and receiving no response to my emails was disheartening, to say the least. As a customer, it's disheartening to feel like your concerns are being ignored, and I was on the verge of giving up on the company altogether. However, in the midst of this disappointment, a beacon of light appeared. Despite the initial setback, I was pleasantly surprised when a dedicated representative reached out to me to address my issues personally. Their willingness to listen, empathize, and resolve the situation completely turned my experience around. I am truly grateful for the effort and time taken by this individual to make things right. It is this level of genuine care and dedication that restores faith in a company, reminding customers that their satisfaction is valued. Thank you, footjoy.com, for rectifying the situation and showing that customer service excellence does exist within your organization. C
ConsumerAdvocate
Horrible support
⭐⭐⭐⭐⭐ "Exceptional Customer Service and Top-Quality Products!" I cannot praise footjoy.com enough for their outstanding customer service and high-quality products. My recent purchase of a pair of pants exceeded my expectations in terms of style and comfort. However, I encountered a small hiccup with the shipment status, which prevented me from initiating a return. Upon reaching out to their support team, I was greeted with a level of professionalism and empathy that is rare to find. The representative not only addressed my concerns promptly but also went above and beyond to ensure that my return was processed smoothly. This level of dedication to customer satisfaction has truly won me over. I am incredibly impressed by footjoy.com's commitment to their customers, and it's safe to say that they have gained a loyal customer in me. I highly recommend footjoy.com to anyone in search of top-notch products backed by exceptional customer support. Thank you, footjoy.com, for setting the bar high for online shopping experiences!
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Footjoy is a leading online retailer of golf shoes and accessories. The website offers an extensive range of products aimed at golfers of all levels, from beginners to professionals.
Pros and Cons
- Pros: extensive range of products, high-quality materials and construction, good customer service, free shipping on qualifying orders, easy returns and exchanges
- Cons: higher prices than some competitors, limited selection of non-golf items, website interface not as intuitive as it could be
User Experience
Overall, users will find the site easy to navigate and use. There are clear categories and subcategories for products, and plenty of filters to help users quickly find what they are looking for. The site also offers detailed product information and photos to help customers make informed purchases.
Pricing and Value for Money
Footjoy is known for producing high-quality products, and this is reflected in their pricing. While some golfers may find the prices a bit steep, others appreciate the quality and durability of Footjoy products. Free shipping is available on qualifying purchases, and there are occasional promotions and discounts that offer further savings.
Alternatives
- Golf Galaxy
- Dick's Sporting Goods
- Puma
Customer Service
Footjoy's customer service team is knowledgeable and responsive. They can be reached through various channels, including phone, email, and live chat. Customers can also take advantage of the site's easy returns and exchanges policy.
Product Quality and Selection
Footjoy has a reputation for producing high-quality golf shoes and accessories. They use top-quality materials and construction methods to create durable and high-performing products. The selection of products is extensive and encompasses a variety of styles and materials to suit different preferences and playing styles.
Website Usability
The Footjoy website is easy to navigate and use. The main page features several categories that customers can explore, and there are plenty of filters and search options to help users quickly find what they are looking for. Product pages are well-designed and feature detailed descriptions and photos.
Returns and Exchanges
Footjoy's returns and exchanges policy is straightforward and easy to understand. Customers can return or exchange products within a certain timeframe, provided they are still in new, unused condition. The site provides clear instructions on how to initiate returns and exchanges.
Promotions and Discounts
Footjoy occasionally runs promotions and discounts that offer customers a chance to save money on their purchases. These promotions can include free shipping on qualifying orders, percentage-off discounts, and free gift-with-purchase offerings.
Reputation
Footjoy has a strong reputation for producing high-quality golf shoes and accessories. Their products are trusted by both professional and amateur golfers alike, and the company has been in business for over a century.
Payment Options
Footjoy accepts a variety of payment options, including major credit cards and PayPal. The checkout process is quick and easy, and customers can rest assured that their purchases are secure and protected.
Loyalty Programs
Footjoy does not currently offer a loyalty program, although customers can sign up for the site's email list to receive updates on promotions and new products.
Customer Reviews
Customer reviews on the Footjoy site are generally positive, with many customers praising the quality and durability of Footjoy products. Some customers have noted that the pricing is a bit higher than some competitors, but most feel that the quality justifies the cost.
Community Involvement
Footjoy is involved in several charitable and community initiatives aimed at promoting golf and helping young people succeed. These initiatives include sponsorships of various golf events and programs, as well as partnerships with organizations that support youth development.
Shipping and Costs
Footjoy offers free shipping on qualifying purchases. Shipping costs for non-qualifying purchases vary depending on the shipping method and destination. Customers can choose from a variety of shipping options, including standard, expedited, and overnight shipping.