Frankandeileen User Reviews

Introduction

Frank and Eileen is a clothing brand founded in 2010 by the husband and wife team of Audrey McLoghlin and Steve Italiano. The brand is known for its high-quality, classic cotton shirts that are made in Italy and sold on their website, frankandeileen.com.

Pros and Cons

Pros: - High-quality materials and construction - Classic and timeless styles - Wide variety of colors and patterns - Made in Italy - Sustainability-focused Cons: - High prices - Limited selection beyond shirts - Sizing can be inconsistent

User Experience

The website is easy to navigate and well-designed, with clear categories for men's and women's clothing. The product pages have detailed descriptions, size charts, and multiple photos to help customers make informed decisions. The checkout process is straightforward and secure.

Pricing and Value for Money

The prices for Frank and Eileen clothing are on the high end, with shirts starting at around $198. However, the quality of the materials and construction is top-notch, making them a good value for those looking for classic, well-made pieces that will last for years.

Alternatives

Other popular clothing brands with a focus on classic, timeless style include J.Crew, Madewell, and Everlane.

Customer Service

Frank and Eileen has a responsive customer service team that can be reached via email or phone. They also offer a live chat feature on their website for quick assistance.

Product Quality and Selection

The quality of Frank and Eileen clothing is excellent, with a focus on premium cotton fabrics and Italian construction. However, their selection is limited beyond shirts, with only a handful of other clothing items available.

Website Usability

The website is user-friendly and easy to navigate, with clear categories and search functionality. The product pages are well-designed, with clear and detailed descriptions, size charts, and multiple photos. The checkout process is also easy and secure.

Returns and Exchanges

Frank and Eileen offers free returns and exchanges for any reason within 30 days of purchase. They provide a prepaid shipping label for returns, and exchanges can be made for different sizes or colors of the same product.

Promotions and Discounts

Frank and Eileen occasionally offers promotions and discounts through their email newsletter and social media channels. They also have a permanent 15% off discount for first-time customers who sign up for their email list.

Reputation

Frank and Eileen has a solid reputation for high-quality clothing and excellent customer service. They have been featured in publications like Vogue, Harper's Bazaar, and GQ.

Payment Options

Frank and Eileen accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept payment via PayPal.

Loyalty Programs

Frank and Eileen does not currently offer a loyalty program for customers.

Customer Reviews

Customers have praised the quality and style of Frank and Eileen clothing, as well as their excellent customer service. However, some have noted that sizing can be inconsistent.

Community Involvement

Frank and Eileen is committed to sustainability and ethical practices. They use eco-friendly materials and energy-efficient production methods, and they partner with organizations like 1% for the Planet and The Living Wage Project.

Shipping and Costs

Frank and Eileen offers free shipping on all orders within the United States. International shipping is available for a flat rate of $50. Orders are typically shipped within 2-3 business days.