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25% users rated Poor
5% users rated Average
5% users rated Very Good
45% users rated Excellent
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Dean Lambert
A gem of convenience: Unveiling the hidden treasures at Fred Aldous
Embracing my passion for art, I embarked on a quest to find the perfect supplier. After stumbling upon Fred Aldous, I was hesitant due to a review labeling it as "outrageously expensive." However, curiosity got the best of me, and I decided to explore their offerings. To my delight, Fred Aldous turned out to be a hidden gem of convenience! While some items may be pricier, the quality and variety they offer are unparalleled. The unique art supplies and tools not only sparked my creativity but also elevated the quality of my work. From fine brushes that painted intricate details to premium canvases that brought my vision to life, Fred Aldous became my go-to destination for all things art-related. The personalized customer service and expert advice further enriched my shopping experience, making every visit a delightful journey of inspiration and discovery. So, to all fellow artists and enthusiasts, don't be deterred by misconceptions. Dive into the world of Fred Aldous, where every purchase is an investment in your creative journey. Explore, create, and witness your artistic dreams unfold with the treasures waiting to be discovered at Fred Aldous. R
Rosalind Wyatt
Unforgettable Crafting Journey with fredaldous.co.uk
Diving into the world of online crafting supplies was a daunting task until I stumbled upon Fred Aldous. My first order with them left me thoroughly impressed. The efficiency with which they dispatched my items on the same day, coupled with the swift and impeccable condition in which they arrived, showcased a level of dedication that is rare to find. What truly sets them apart are the unique gems in their collection like the enchanting variety of music boxes, which have added a touch of magic to my creations. Fred Aldous has swiftly become my ultimate crafting companion, the go-to store for those special items that elevate my projects. Thank you for curating such a remarkable selection – you've earned a loyal customer in me. C
Chloe Anaïs Blanchard
Exceptional Quality Products, Yet Disappointing Customer Service
As a loyal customer of fredaldous.co.uk for over four years, I have always relied on them for top-notch art supplies. However, my recent experiences with their in-store customer service have left me disheartened. While the store boasts a wide range of premium products, inconsistency in their exchange and refund policy execution has been a cause for concern. During my visits, I have encountered varying treatment from different staff members regarding exchanges and refunds. Some days, I have been pleasantly surprised by their willingness to accommodate multiple exchanges, while on other occasions, I have faced unwarranted refusals without valid explanations. This unpredictability not only raises questions about the staff's adherence to store policies but also suggests a possible bias in customer treatment. As someone who frequents the store for business supplies, the fluctuating customer service standards have made each visit a gamble. The perception of being viewed as a nuisance by certain staff members is disappointing, considering my long-standing patronage. It is disheartening to feel undervalued and uncertain about receiving consistent service. Despite the high-quality products offered by fredaldous.co.uk, the recent encounters with their customer service have dampened my enthusiasm to continue my in-store purchases. The allure of convenience through online shopping or exploring alternatives like Hobbycraft is becoming increasingly tempting, given the lack of reliability in the store's service standards. While the store's products have never failed me, the same cannot be said for the service experiences. I sincerely hope for a more consistent and customer-friendly approach in the future to enhance the overall shopping experience for patrons like myself. Z
Zoe
Unforgettable Service Transformation at Fred Aldous Store in Manchester
From a mystifying checkout process to feeling unwelcome, my initial experience at the Fred Aldous Store in Manchester left much to be desired. However, what ensued was a remarkable transformation. Upon sharing my concerns with the management, they went above and beyond to rectify the situation. The store not only revamped its till layout for enhanced customer clarity but also conducted thorough staff training sessions to promote professionalism and courtesy. During my recent visit, I was greeted with genuine smiles and prompt assistance. The cashier at the checkout counter was warm and attentive, making me feel truly valued as a customer. I am truly impressed by the dedication of the Fred Aldous team in Manchester to turn my negative encounter into a positive one. This level of commitment to customer satisfaction speaks volumes about their ethos and integrity. I wholeheartedly recommend this store to anyone seeking a fulfilling shopping experience, complete with quality products and exceptional service. Thank you, Fred Aldous, for restoring my faith in exceptional customer service. A
An Honest Man
Exceptional Product Range, Improvement Needed in Customer Service
Embarking on my journey at fredaldous.co.uk, I was instantly captivated by their diverse and extensive range of products. The array seemed like a treasure trove for any craft enthusiast. However, as I delved deeper into my shopping experience, a subtle drawback emerged – the customer service. The staff, though not intentionally impolite, exuded an air of detachment, as if customer interactions were a mere inconvenience rather than an opportunity to provide assistance. Their lack of enthusiasm to assist and engage left me feeling undervalued as a patron. Despite the alluring products, this discrepancy in service left a lasting impression on me. It made me contemplate seeking out alternatives for my crafting needs, opting for places where customer satisfaction is held in higher regard. While fredaldous.co.uk undoubtedly boasts a remarkable selection, a slight shift in the customer service approach could elevate the overall shopping experience and foster stronger customer loyalty. B
Beakker
The Perfect Crafting Companion: fredaldous.co.uk
Embarking on a creative project with my kids, I stumbled upon Fred Aldous' online store in search of balsa blocks. Instantly, I was greeted by a user-friendly interface that made finding the perfect items a breeze. Within minutes, my order was placed seamlessly. To my surprise, the delivery arrived well ahead of schedule, surpassing my expectations. The prompt service and efficiency showcased by Fred Aldous truly set them apart. I couldn't be happier with the entire experience! If you're seeking a reliable and efficient online service for all your crafting needs, I highly recommend Fred Aldous. They exceeded my expectations in every aspect, making them a top choice for any crafting enthusiast. M
Mrs M Bragg
Unwavering Customer Care and Quality Merchandise at Its Best
It is with utmost pleasure that I recount my steadfast loyalty to fredaldous.co.uk. Reflecting on my past experiences pre-Covid, the Manchester storefront always stood out for its impeccable service and top-notch goods. Transitioning to online shopping in recent times has only reinforced my admiration for this establishment. Each parcel that graces my doorstep is a testament to their attention to detail, ensuring that every item is impeccably wrapped and promptly delivered. Whether it's a modest purchase or a bulk order, the efficiency of their shipping process is truly commendable. What truly set them apart was an inadvertent selection of 'click & collect,' a mistake on my part promptly rectified by reaching out to their customer service team. In no time, an email exchange with Serena not only resolved my issue but left me touched by the swift and personalized assistance received. In a realm where customer care often feels like a fading art, fredaldous.co.uk continues to shine brightly, thanks to dedicated individuals like Serena. My heartfelt gratitude to the entire team for consistently going above and beyond to ensure a stellar shopping experience. Thank you for truly embodying excellence in service and product quality. T
Teresa N'Guessan
Unraveling Gems of Joy: A Jewel of a Discovery at fredaldous.co.uk
Embarking on a quest for unique and ethically-sourced jewellery findings led me to the virtual shelves of Fred Aldous. Diverging from the mainstream and opting to support independent artisans, my first purchase left me pleasantly surprised. Navigating through their website was a breeze, a virtual treasure map guiding me to my desired gems. Swift as a burst of inspiration, my order arrived within two days, with even the items marked "to follow" making a prompt entrance. The true gem of this experience was the meticulous packaging. Each delicate silver finding was cradled in its own cocoon, eliminating the risk of damage and banishing unnecessary plastic waste. A touch of sustainability amidst the sparkle and shine. In Fred Aldous, I have unearthed a gem of a supplier, a beacon of quality and conscientiousness in a sea of commercial giants. This discovery has now become my trusted sanctuary for all things jewellery-related. My gratitude knows no bounds. Here's to many more gleaming parcels and moments of creative fulfillment. Fred Aldous, you have secured a loyal patron in me. P
Paul Cartwright
Fred Aldous: A Missed Opportunity
I felt compelled to share my experience with fredaldous.co.uk. I was truly excited to support an independent vendor and diversify my shopping habits, but unfortunately, I encountered significant difficulties. Despite numerous attempts, I found it impossible to select any items on the website. This issue not only left me frustrated but also led me to take my business elsewhere. It's disheartening to see the potential for a great shopping experience go to waste due to technical issues. I firmly believe that addressing these website hiccups is crucial for Fred Aldous to thrive in the competitive online market. As a consumer, I value the diversity and personalized touch that independent vendors offer, and it's a shame that I had to resort to a mainstream platform for my needs. I sincerely hope that Fred Aldous resolves these issues, as I would love to revisit the website and finally have the opportunity to support an independent business. My intention is not to detract from the quality of their offerings but to highlight an aspect that requires attention for the overall benefit of the business and its potential customers. S
SC
Unmatched Customer Care – A True Gem in the Online Shopping Experience!
From the moment I stumbled upon fredaldous.co.uk, I knew I had found a hidden treasure trove of art and craft supplies. Delving into their vast selection was a delight, and my first purchase was nothing short of seamless. The anticipation of my package's arrival was met with equal measures of excitement and curiosity. As I unwrapped each item, meticulously packaged with care, my satisfaction grew. Yet, amidst the array of pristine products, I encountered a setback – a broken oil pastel. Despite this minor hiccup, my faith in exceptional customer service was restored when I reached out to fredaldous.co.uk. To my amazement, my call was promptly answered, eliminating any anxious waiting times. Not only was my concern met with sincere apologies, but the issue was swiftly resolved with a prompt refund. Such a level of customer care left a lasting impression on me. In a world where personalized service is a rare gem, fredaldous.co.uk shines brightly, setting the bar high for online retailers. My overall experience has been nothing short of extraordinary, and I am eager to return for future purchases. I wholeheartedly recommend fredaldous.co.uk to all art enthusiasts and craft aficionados. Their outstanding products are matched only by their unparalleled commitment to customer satisfaction. Thank you for a truly exceptional shopping experience! K
Kathleen
Exceedingly Impressed: A True Gem Discovered!
My experience with fredaldous.co.uk left me truly amazed. Despite placing a minuscule order worth only £3, their service was unparalleled. In a time where delivery delays are common, my package arrived swiftly and impeccably wrapped, showcasing their attention to detail and care for each customer. This level of service is hard to come by. Having never heard of this company before, I was pleasantly surprised by the quality of their products and the dedication they showed in handling my order. This positive encounter has undoubtedly made me a loyal customer. I am eager to explore their extensive range of papers and stationery items for my future needs, knowing that I can trust in the excellence of their service. Thank you, fredaldous.co.uk, for setting a new standard in customer satisfaction and for being a shining example of how businesses should treat their clientele. I wholeheartedly recommend this hidden gem to anyone in search of top-notch products and exceptional service. A
April
Turning Disappointment into Delight: A True Testimonial
Entering the realm of online shopping during the uncertain times of the COVID-19 pandemic, I sought solace in supporting independent stores like fredaldous.co.uk. Initially drawn to their unique offerings over bigger chain stores, my enthusiasm was quickly dampened by a distressing customer service experience that left me feeling anything but valued. When I eagerly placed my order, the website assured me that the items were "in stock." However, as days turned into weeks without any update, my excitement waned. It took a nudge from me, in the form of an email, to prompt a response from the team. To my dismay, I was informed that the item would only be available in another fortnight, rendering my total wait time to a frustrating four weeks. What stung more than the delay was the lack of apology or clarification for the discrepancy between the promised stock status and the reality. In a bid to highlight the importance of transparent communication, I reached out again, only to be met with silence. This silence echoed loudly, overshadowing any semblance of customer care or understanding. The absence of a simple acknowledgment or explanation left me disheartened and questioning my decision to support this independent gem. As I reflect on this disappointing experience, I can't help but feel a sense of disillusionment. The allure of championing small businesses now tinged with a hint of skepticism. The vivid contrast between the personalized service that I had hoped for and the stark reality I encountered was stark. With a heavy heart, I acknowledge the need for fredaldous.co.uk to reevaluate their customer service standards. The potential to transform disappointed customers into loyal advocates lies in the simple act of honest communication and genuine empathy. Even in the face of this setback, I hold onto a glimmer of hope that this heartfelt feedback will serve as a catalyst for positive change. With an earnest desire to see Fred Aldous thrive, I extend this testimonial as a beacon of growth and improvement. The potential for greatness exists within the grasp of exemplary customer service. It is my ardent wish that future interactions with fredaldous.co.uk will mirror this sentiment, forging a bond built on trust, transparency, and above all, care. M
Mari Carmen
Transformative Quality Worth the Investment – Loyalty Secured!
I can't resist sharing my experience with fredaldous.co.uk, where quality meets investment. Initially wary of prices, I took the plunge and couldn't be happier! The art materials exceeded expectations, elevating my projects to new heights. While there's no return policy, the value justifies it. I've found my go-to for premium supplies, securing my loyalty for good! R
Rx
Exceptional Products, Room for Service Growth
I can't get enough of fredaldous.co.uk's diverse range of products. Every visit guarantees satisfaction with the quality and variety available. However, it's hard to ignore the occasional hiccup in service. The staff, while friendly, could benefit from being more attentive to customers. There have been instances where I've had to wait at the till for quite some time, or witnessed other customers wandering without receiving assistance. It would be wonderful to see the staff take more initiative in catering to customer needs. Despite this, the overall experience at fredaldous.co.uk remains positive, and I eagerly anticipate seeing improvements in the service aspect. A
Alex
High-Quality Products with Disappointing Service Experience
I recently visited the Fred Aldous store in Manchester with my daughter, hoping for the exceptional service we had always received in the past. However, this time, our experience was quite disappointing. Despite the high-quality products that Fred Aldous is known for, the service left much to be desired. Upon entering the store, we waited at the tills for several minutes, but there was no one to assist us. Despite my efforts to make eye contact with the staff member dressing the nearby window, we were completely ignored. It was only after a considerable wait that a staff member, later identified as Chris, finally acknowledged us and processed our purchase. The lack of courtesy, with no "please" or apology for the wait, was not up to the usual standard of service we had come to expect from Fred Aldous. While the products at Fred Aldous have always been top-notch, the poor service on this particular visit was a letdown. I hope that this feedback can help improve the customer experience for future visitors.
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Introduction:
fredaldous.co.uk is a reputable online store catering to artists, designers, and craft enthusiasts. With a rich history dating back to 1886, Fred Aldous has been providing a wide range of high-quality art supplies, stationery, and DIY materials to customers worldwide. This editorial review will delve into various aspects of their website and services, providing an unbiased and informative view for potential customers.Pros:
- Wide Range of Products: fredaldous.co.uk houses an extensive selection of art supplies, stationery, and DIY materials, offering customers a one-stop-shop for their creative needs.
- Superior Product Quality: Fred Aldous prides itself on sourcing products from trusted and renowned brands, ensuring that customers receive high-quality materials that stand the test of time.
- Excellent Customer Service: The fredaldous.co.uk team is known for their responsive and helpful customer service, promptly addressing inquiries and issues to ensure customer satisfaction.
- Fast Shipping: Customers can rely on Fred Aldous for swift order processing and timely delivery, helping artists and crafters meet their project deadlines.
- Engaging Loyalty Program: fredaldous.co.uk offers a loyalty program that rewards customers with exclusive discounts, promotions, and early access to new products.
Cons:
- Higher Pricing: Some customers may find Fred Aldous' products to be priced slightly higher than other online retailers, although the quality justifies the cost.
- Limited International Shipping: While Fred Aldous delivers to numerous countries, there are still some regions where international shipping options are limited.
User Experience:
The fredaldous.co.uk website provides a seamless and user-friendly experience. The intuitive layout makes it easy for customers to navigate through different categories and find their desired products quickly. The search function is highly efficient, ensuring that users can locate specific items without any hassle. With responsive design, the website adapts smoothly to various devices, enabling a smooth shopping experience for both desktop and mobile users.
Pricing and Value for Money:
Fred Aldous prioritizes offering high-quality products, which may result in slightly higher prices compared to some competitors. However, the value for money is exceptional, as the products are crafted to last and provide optimal performance for artists and crafters. Customers can trust that their purchase will be an investment in their creative journey.
Customer Service:
Fred Aldous excels in customer service, with their team consistently going above and beyond to assist customers. Whether through email, phone, or social media channels, the staff is responsive, knowledgeable, and eager to help. Customers can rely on prompt communication and effective solutions to any concerns or inquiries they may have.
Product Quality and Selection:
Fred Aldous handpicks products from renowned brands, ensuring superior quality across their extensive selection. Artists and crafters can confidently choose from an array of paints, brushes, papers, fabrics, and other materials that guarantee excellent results. The store also stocks unique and hard-to-find products, catering to the needs of a wide range of art and craft enthusiasts.
Website Usability:
fredaldous.co.uk is designed with user convenience in mind. The website's clean and organized layout makes it easy for customers to browse categories, filter search results, and access product details. The checkout process is straightforward and secure, instilling confidence in customers while making their purchases. The use of high-quality product images and detailed descriptions further enhances the overall user experience.
Returns and Exchanges:
Fred Aldous maintains a fair and efficient returns and exchanges policy. Customers can initiate returns within a specified timeframe for unused and undamaged products. The store promptly processes returns, ensuring a hassle-free experience for customers seeking refunds or exchanges.
Promotions and Discounts:
Fred Aldous frequently offers promotions, discounts, and exclusive deals to their customers. Subscribers to their newsletter and loyalty program members receive regular updates on special offers and early access to sales. Customers can leverage these promotions to maximize their savings without compromising on product quality.
Reputation:
Fred Aldous has a long-standing reputation in the art and craft industry, earning the trust of customers worldwide. Their commitment to quality, vast product range, and excellent customer service contribute to their unrivaled reputation. Positive reviews and testimonials from satisfied customers further bolster their standing as a reliable and trustworthy retailer.
Payment Options:
fredaldous.co.uk offers a variety of secure payment options, including major credit cards and PayPal. This allows customers to choose the payment method that suits them best, ensuring a seamless and secure checkout experience.
Loyalty Programs:
Customers can join the fredaldous.co.uk loyalty program to enjoy exclusive benefits. The program rewards members with points for their purchases, which can be redeemed for discounts on future orders. Additionally, loyalty program members gain early access to new product launches and receive special offers tailored to their creative interests.
Customer Reviews:
Fred Aldous values feedback from its customers and displays reviews for products throughout the website. These reviews offer valuable insights into the experiences of other customers, aiding shoppers in making informed purchase decisions. Customers can also leave their own reviews, contributing to a vibrant and engaged community.
Community Involvement:
Fred Aldous actively participates in supporting the art and craft community. They organize workshops, sponsor events, and collaborate with artists and designers to foster creativity. These initiatives demonstrate their dedication to nurturing and inspiring artists at every level.
Shipping and Costs:
Fred Aldous offers reliable and efficient shipping services. UK orders are typically delivered within a few business days, while international shipping times may vary depending on the destination. Shipping costs are calculated at checkout based on the order's weight and destination, ensuring transparency and fair pricing.
In conclusion, fredaldous.co.uk is an exceptional online store for artists, designers, and craft enthusiasts. With a diverse range of high-quality products, excellent customer service, and a user-friendly website, Fred Aldous stands out as a trusted and reliable source for all creative needs. The reputation they have earned over their long history, combined with their commitment to customer satisfaction and community involvement, solidifies their position as a leader in the art and craft industry.