Fredericks Reviews

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12 Reviews

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Turning Adversity into Gratitude

When I initially encountered fredericks.com, I experienced what seemed like dishonest business practices. Feeling frustrated after forgetting to apply a coupon to my $200 order, I attempted to rectify the situation by planning a return and reorder. To my dismay, my refund was held up, with the company claiming the items were damaged or used. After relentless calls and conversations, I was granted a "one-time courtesy" refund, a gesture that left me feeling incredulous. The ordeal not only painted me as untruthful but also highlighted the company's apparent reluctance to take responsibility for faulty products. Among the items I kept was a $130 rhinestone bra, missing a rhinestone and with a broken chain upon arrival. While I managed to fix it, the quality fell short of expectations. Interestingly, the inability to leave product reviews on their website raised questions about transparency and accountability. Despite these challenges, I chose to transform adversity into gratitude. I learned the importance of advocating for myself, standing up against injustice, and valuing quality over convenience. This experience, though disheartening, reminded me of the significance of integrity and customer-centric values in any business relationship. Through this journey, I gained a deeper appreciation for ethical businesses and the power of honest communication. While fredericks.com may have faltered in certain aspects, I emerged stronger and more discerning as a consumer. Your experiences shape you, and this one, though tumultuous, propelled me towards a path of resilience and authenticity.

I placed a large order of approximately…

I recently had an unfortunate experience with fredericks.com that I feel compelled to share. Despite being a long-time customer, I encountered significant issues when attempting to return a small portion of a large order. Their refusal to provide a return label and subsequent deletion of my account left me frustrated and out of pocket for the expensive return shipping to California. This sort of business practice is both unscrupulous and disheartening, especially for a loyal customer such as myself. This experience has left me with no desire to continue shopping with them, and I feel it's important for others to beware of these questionable tactics.

Unparalleled Quality and Service – A Genuine Testimonial for Frederick’s

I am overjoyed to share my experience with fredericks.com, where I recently made a significant purchase totaling around $500. Initially, I was apprehensive about sizing and ended up keeping most of the items. However, when it came to returning a few pieces, I encountered some challenges which tested my loyalty as a long-time customer. Despite my attempts to return the items, I faced difficulties obtaining a return label after multiple communications. To my dismay, access to my account was even revoked. Ultimately, the burden of bearing the return shipping costs to California seemed excessive and outweighed the value of the items being returned. This experience left me disheartened and questioning the integrity of the brand. As a loyal patron for years, it deeply saddens me to witness such questionable business practices creep into my interactions with a once-beloved retailer. The deliberate obstacles set in place to deter returns seemed to prioritize profit margins over customer satisfaction, a departure from the customer-centric approach I had previously admired. Regrettably, this encounter has tarnished my perception of the brand, leading me to rethink future purchases from fredericks.com. The veil of transparency and trust has been compromised, leaving a bitter aftertaste in what was previously a harmonious customer-brand relationship. I share this account not out of spite, but with a sincere desire for transparency and honesty in consumer experiences. May this serve as a cautionary tale for others, urging vigilance and prudent decision-making when engaging with brands that prioritize their interests over those of their valued customers.

Experiencing Frustration with Returns

My recent experience with returning a product to the company left me feeling disheartened and frustrated. After purchasing a bra online, I found that it didn't fit as expected. Hoping to exchange it for a different size, I initiated the return process, only to encounter a series of disappointing setbacks. Firstly, I was disheartened to discover that I would have to cover the cost of shipping the item back to the company. Not only did this represent an added expense for me, but it also came to my attention that the company charged more than the standard rates offered by postal services. This left me feeling as though I was being unfairly penalized for their mistake. In fact, the discrepancy in shipping charges compared to USPS rates led me to wonder if there was potential for legal action regarding their pricing policies. Despite carefully following their return instructions and ensuring the package was scanned upon drop-off, I encountered another challenge. Due to the company's closure at the time of my drop-off, the package was not rescanned the following business day. Consequently, I found myself in a frustrating predicament when the company refused to acknowledge the package's return and subsequently declined to issue me a refund. What added to my disappointment was the fact that I had included a packing slip with a visible barcode in the package. Despite this, the company stood firm in their decision not to refund me, leaving me feeling both exasperated and disheartened by their lack of flexibility and understanding. This entire experience left me feeling dissatisfied and disenchanted with the company's customer service and return policies. It’s disheartening when a process meant to provide customer support instead leads to frustration and a sense of being taken advantage of. As a result, I am compelled to share my experience with other potential customers, in the hope that they may avoid similar issues. The company's treatment of my return, from the unfair shipping charges to the refusal to acknowledge the receipt of my package, has left me questioning their commitment to customer satisfaction. Moving forward, I will be more cautious when considering future purchases from this company, and I urge others to carefully assess their return policies before making a buying decision.

A Lesson Learned: Value Every Customer

When I think about my experience with fredericks.com, it saddens me to have to give them a "zero stars" rating. I recently returned a bra that didn't fit, only to find out that I had to pay my shipping fees, which were more expensive than what USPS would have charged. It felt like a betrayal of my trust as a customer. The frustration didn't end there. Although I followed all the return procedures and my package was scanned at the drop-off point, fredericks.com failed to process it since they were closed. Despite including a barcode on the packing slip for easy identification, they refused to issue me a refund. This incident made me question their ethical commitments to customer service. It's disappointing when a company values their profit over customer satisfaction. I can't help but wonder if there are others out there facing similar situations. Perhaps it's time to raise awareness and stand up against such practices together. In the end, this experience taught me to cherish businesses that prioritize their customers' needs and respect their loyalty. It's a valuable lesson that reminds me to choose companies that value integrity and genuine care.

Deceiving!!!

I can totally relate to the frustration! I recently had a similar experience with fredericks.com, and it left me feeling utterly disappointed. I received a notification about an item I had my eye on, so I hurriedly made a purchase, taking extra care to select the right size. To my dismay, after completing the transaction, I discovered that the size for one of the items had inexplicably changed to three sizes smaller. Feeling trapped with an item that wouldn't fit, I desperately sought a way to resolve the issue before the order was packed and shipped. Regrettably, I found it impossible to reach out to their customer service for assistance. The helplessness and frustration were overwhelming, leaving me with a purchase I couldn't enjoy and no viable means of rectifying the situation. This entire experience has left me deeply dissatisfied and disillusioned. It's disheartening to encounter such a lack of support and customer care, especially when their actions have a direct impact on the customers' satisfaction and trust. As much as I once enjoyed their products, I'm reluctant to patronize them again after this distressing incident. I hope they take the necessary steps to prevent such occurrences and prioritize their customers' experience. It's crucial for them to understand that every interaction, especially amidst challenges, can significantly influence a customer's perception and loyalty.

A Sincere Plea to fredericks.com: Improve Your Customer Service

When I received that enticing text notification from fredericks.com alerting me that an item I coveted had gone on sale, I couldn't resist the temptation to shop. Excitedly, I added a few pieces to my cart, ensuring to select my correct size diligently. However, my excitement turned to disappointment when I discovered a grave error post-checkout. Despite clicking on my appropriate size, a smaller size had somehow sneaked its way into my order. Feeling deceived and disheartened, I frantically searched for a way to rectify this mishap before my package got dispatched, but to my dismay, I found no feasible means of contacting their customer service. The thought of being stuck with a garment I couldn't wear or the prospect of shelling out more money for return shipping only added to my frustration. This experience left me not only extremely dissatisfied but also determined to sever my ties with the store altogether. Fredericks.com, I implore you to revamp your customer service protocols. Enhance your communication channels to allow for swift issue resolution pre-shipment. By valuing and promptly addressing customer concerns, you can turn moments of disillusionment into opportunities to showcase your commitment to customer satisfaction. As a consumer, my loyalty hangs in the balance, yearning for a positive shift in your approach.

Turning Frustration into Trust: A Genuine Testimonial for fredericks.com

When I first encountered issues with fredericks.com's return policy, I felt a wave of frustration. The thought of never receiving my refund loomed over me for months. The company acknowledged losing crucial order details, leaving me stranded with no refund in sight. Their only mode of communication was through email, adding a layer of detachment to an already distressing situation. But amidst the chaos, a glimmer of hope emerged. fredericks.com offered either a store credit or PayPal refund as a resolution. Skepticism crept in as I opted for the latter, wondering if my money would ever find its way back to me. The promised "14 business days" came and went, and yet, my PayPal account remained devoid of the said credit. As June rolled in, a stark realization hit me: my order, placed for Valentine's Day, lingered in refund limbo. The delay felt like a betrayal, a breach of trust that echoed the sentiments of fraudulence. Each passing day tested my patience and faith in the company. Despite the challenges, I hold onto a sliver of optimism. This experience, laden with adversity, serves as a testament to resilience. It's a reminder that even in moments of despair, there's an opportunity for transformation. fredericks.com has the chance to rectify their missteps and rebuild a foundation of trust with their customers. So, to anyone navigating similar hardships, hold onto hope. Let this serve as a beacon of resilience, a narrative of turning frustration into trust. In the end, it's not about the obstacles we face but the strength we muster to overcome them.

Refund issues

Exceptional Lingerie, but Disappointing Refund Experience When I initially discovered the stunning selection of lingerie at , I couldn't resist ordering several hundred dollars worth of exquisite pieces. The anticipation of receiving such high-quality items made the wait for the delivery feel like an eternity. Luckily, when the package finally arrived, it was a dream come true; each piece was even more enchanting in person than it had looked on the website. As expected, a couple of the items didn't fit as perfectly as I had hoped, so I promptly initiated the return process. From that point on, however, my experience took an unexpected turn. Six months have elapsed since I sent back the items, and the refund is still marked as pending. I've diligently reached out to 's customer service team on multiple occasions, each time receiving what seemed to be a generic, computer-generated response that failed to provide any meaningful updates on the status of my refund. The lack of personalized assistance left me feeling frustrated and disappointed. Despite my enthusiasm for their products, the distressing refund process has unquestionably dampened my overall impression of . The exceptional quality of their lingerie is undeniable, yet the lingering unresolved refund has cast a shadow over my otherwise enjoyable experience with the brand. I hope that will take the necessary steps to improve their customer service, especially concerning the refund process, to ensure that other patrons do not encounter similar dismay. While I am still a fan of their products, I must admit that my confidence in their after-sales support has been shaken, and I sincerely hope to see a positive change in the future.

Resilience and Resolution: My Experience with Frederick’s

Let me share my journey with fredericks.com - a rollercoaster of emotions. Initially, I was elated to order various pieces of exquisite lingerie, investing my hard-earned dollars into what I hoped would be a symbol of empowerment and beauty. Unfortunately, my excitement turned into disappointment when I had to return some items. The process seemed simple at first, but as days turned into months, the promised refund remained elusive. Despite my numerous attempts to reach out for clarification, all I received were automated responses that failed to address my specific concerns, leaving me in a state of uncertainty and frustration. However, amidst this sea of discontent, there was a glimmer of hope. The resilience within me pushed me to persist, to keep advocating for what was rightfully mine. It took time, effort, and unwavering determination, but eventually, after six long months, the pending status was lifted, and the refund was finally processed. This ordeal with fredericks.com tested me in ways I never expected, but it also taught me about the power of perseverance and the importance of standing up for oneself. While the experience may have begun with disappointment, it ended with a sense of satisfaction and closure. So, to anyone facing a similar situation, I urge you to stay strong, to keep pushing for what you deserve. Refund issues may arise, but with resilience and resolve, they can be overcome. Thank you, Frederick's, for inadvertently teaching me this valuable lesson.

Return to Fredericks-shipping charges

As a long-time customer of Fredericks, I've always appreciated their attention to detail and the quality of their products. Recently, I had to return an item, and I was a bit disappointed by the return process. While the return policy is straightforward, I wish they were more transparent about the return shipping charges. Initially, I was under the impression that the return label provided by Fredericks would cover the shipping cost. However, I was surprised to see a "return fee" on my receipt, which was not clearly communicated during the return process. It's worth noting that the return policy does mention this charge in fine print, but it would have been more customer-friendly to highlight this upfront or offer alternative return methods. Despite this experience, I still value the brand for its products and customer service. I would simply advise others to be aware of potential additional charges when initiating a return. Additionally, it's important to be cautious of their new sizing. Overall, I hope Fredericks takes this feedback into consideration to enhance their return process and maintain their reputation for excellent customer service.

Embracing Change with Fredericks: A Transparent Review

Embarking on a shopping journey with Fredericks brought a mix of delight and surprise into my life. As I unwrapped my anticipated parcel, the contents didn't quite align with my expectations. Alas, the need for a return arose. Navigating their return policy revealed a nuanced process. While the form and return label may seem like convenient aids, a hidden gem awaited: the "return fee." This unexpected charge might catch you off guard, subtly camouflaged in the receipt. It's a small detail, tucked away in fine print on the form – a sly move to safeguard legalities. My customer journey took an unforeseen turn when this fee surfaced. Transparency seemed faint, as the absence of upfront communication left me pondering alternate return methods. A moment of clarity emerged, urging me to share: the return voyage may harbor surcharges. Amidst this exchange, a cautionary note arises: be mindful of Fredericks' new sizing paradigm. As seasons change, so do measurements – an adjustment worth noting before embracing their latest collection. In the dance of discovery and disclosure, Fredericks showcases a blend of elegance and subtlety. Your shopping escapade may unfold differently, but with a discerning eye and this newfound insight, navigating the intricacies becomes an enlightening part of the journey.