Users Voice for Freshbeautyco

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Freshbeautyco
Freshbeautyco Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 4.1 3.4 5 4.1 3.6
Feb 2023 5 5 5 1.3 5 5
Mar 2023 5 5 5 1.2 5 5
Line Chart for Rating of peer stores

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Detailed Freshbeautyco Review by

Introduction

Fresh Beauty Co is an online store that offers a wide range of high-quality beauty products, from skincare to makeup to hair care. The company prides itself on offering natural, organic, and cruelty-free products that help customers achieve healthy, glowing skin and hair.

Pros and Cons

Pros:
  • Wide variety of products
  • Natural, organic, and cruelty-free options
  • Free shipping for orders over $50
  • Loyalty program for frequent shoppers
  • In-depth product descriptions and reviews
Cons:
  • Somewhat limited range of brands available
  • Some products can be quite expensive
  • No physical store locations
  • Shipping can take longer than expected

User Experience

Navigating the Fresh Beauty Co website is a breeze, with a simple and intuitive layout that makes finding products easy. Customers can browse by category, brand, or concern, and each product page includes in-depth descriptions and reviews to help shoppers make informed decisions. The checkout process is also straightforward, with multiple payment options and the ability to save information for future purchases.

Pricing and Value for Money

Fresh Beauty Co offers a range of products at various price points, and while some items can be considered on the pricier side, many customers appreciate the emphasis on natural, organic, and cruelty-free ingredients. The company also offers free shipping for orders over $50, which can make larger purchases more affordable. Overall, customers are generally satisfied with the value for money of Fresh Beauty Co's products.

Alternatives

Some popular alternatives to Fresh Beauty Co include Mecca, Sephora, and Adore Beauty. While all these retailers offer similar product ranges, Fresh Beauty Co stands out for its emphasis on natural and organic ingredients, as well as its loyalty program for frequent shoppers.

Customer Service

Fresh Beauty Co prides itself on providing excellent customer service, with a responsive and knowledgeable team that is always happy to help. Customers can contact the company via email or live chat, and many reviewers have praised the team's helpfulness and efficiency in resolving issues.

Product Quality and Selection

Fresh Beauty Co offers a wide range of high-quality products from brands such as Aesop, Kora Organics, and O&M. Customers appreciate the emphasis on natural and organic ingredients, and many report seeing noticeable improvements in their skin and hair after using Fresh Beauty Co products. Overall, customers are generally satisfied with the quality and selection of products available.

Website Usability

The Fresh Beauty Co website is clean, simple, and easy to use, with a streamlined layout that makes finding products quick and simple. The product pages are also well-designed, with clear descriptions, ingredient lists, and reviews that provide plenty of information for customers to make informed decisions.

Returns and Exchanges

Fresh Beauty Co offers a 30-day returns policy for any products that are in their original packaging and condition. Customers need to contact the company to initiate a return or exchange, and the company provides free return shipping for any faulty or damaged items.

Promotions and Discounts

Fresh Beauty Co occasionally offers promotions and discounts on select products or as part of its loyalty program. Customers can also sign up for the company's newsletter to receive updates on new products and special offers.

Reputation

Fresh Beauty Co has a strong reputation among customers for its high-quality products, excellent customer service, and commitment to natural and organic ingredients. Many customers report seeing noticeable improvements in their skin and hair after using Fresh Beauty Co products, and the company has a loyal following of repeat customers.

Payment Options

Fresh Beauty Co accepts payment via Visa, Mastercard, American Express, PayPal, and Afterpay, making it easy for customers to choose the payment method that works best for them.

Loyalty Programs

Fresh Beauty Co offers a loyalty program for frequent shoppers, where customers can earn points for every dollar spent, which can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews for Fresh Beauty Co are generally positive, with many customers praising the quality and effectiveness of the products. The company has a 4.8/5 star rating on Trustpilot, with many customers citing excellent customer service and fast shipping times as additional reasons to shop with Fresh Beauty Co.

Community Involvement

Fresh Beauty Co is committed to giving back, with a portion of profits from every purchase going towards environmental and social causes. The company also partners with several charitable organizations to support various initiatives related to sustainability and social justice.

Shipping and Costs

Fresh Beauty Co offers free standard shipping for orders over $50, with delivery times ranging from 2-7 business days. Express shipping is also available for an additional cost, with delivery times of 1-3 business days. International shipping is available for an additional fee, with delivery times varying depending on the destination.