Freshroastedcoffee Reviews

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A REFRESHING COFFEE EXPERIENCE WITH FRESH ROASTED COFFEE

As a coffee enthusiast, I recently ventured into the world of flavored coffee by ordering a 96 K-cup variety pack from freshroastedcoffee.com Fresh Roasted Coffee, LLC. Excited by the positive reviews and their user-friendly website, I eagerly anticipated the arrival of my order. However, upon trying the coffee, I found it to be weak and not to my taste. Disheartened by my experience, I reached out to customer service to explore the possibility of a return or refund. To my initial disappointment, I was informed that returns or exchanges were not possible for opened or partially used products. Despite this setback, I revisited their return policy and discovered the requirements for a full refund – unused products must be returned unopened in the original packaging at the customer’s expense. Reflecting on the situation, I realized that the remaining K-cups, untouched and still in their original packaging, could indeed be resold. Feeling disheartened by the lack of flexibility in their approach, I couldn't help but question the company's dedication to customer satisfaction. This episode left a bitter taste in my mouth, both figuratively and literally. However, it wasn't just the unmet expectations that bothered me; it was the lack of customer-centricity in their response. Despite my effort to engage in a dialogue and seek a resolution, my subsequent email was met with silence and disregard. In conclusion, my experience with Fresh Roasted Coffee, LLC was a reminder that quality products alone do not guarantee a positive customer experience. Ultimately, it's a company's willingness to stand behind their products and prioritize customer satisfaction that sets them apart in the market. As I close this chapter, I urge others to approach their coffee choices with caution and prioritize brands that uphold their commitment to customers.

A Genuine Coffee Lover’s Disappointment

I regret to say that my experience with freshroastedcoffee.com has been nothing short of a disappointment. As a dedicated coffee enthusiast, I was drawn to their promise of quality and fast delivery. However, what I encountered was far from satisfactory. After eagerly placing my order and opting for "2-day shipping" at an additional cost, I found myself waiting for 9 long days with no sign of my much-anticipated package. The frustration of not having my favorite coffee blend, especially during a business trip, was truly disheartening. Despite reaching out to customer service on five separate occasions, my pleas for assistance were met with silence. This lack of responsiveness from a company I had been loyal to, having previously ordered cases of their exceptional coffee, only added to my dismay. It pains me to acknowledge that the swift and efficient service I had come to expect was nowhere to be found. What's more, the disregard for the urgency of my situation left me feeling neglected as a customer. In conclusion, the experience felt nothing short of a scam. The allure of "2-day shipping" felt like a deceptive tactic to lure in customers and take their money without fulfilling the promised service. As a result, I found myself in the unfortunate position of not only wasting my money but also having the product sent to an unoccupied location. For those considering purchasing from freshroastedcoffee.com, I caution you to be wary of the lack of accountability and integrity that has tainted my once positive perception of this brand. It is my hope that future customers will not have to endure the same disappointment and disregard that has unfortunately colored my experience.