Users Voice for Fromyouflowers

39% users rated Terrible
10% users rated Poor
4% users rated Average
3% users rated Very Good
44% users rated Excellent
Pie Chart Review Representation for Fromyouflowers
Fromyouflowers Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Sep 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.2 3.8 1.2 5 1 4
Oct 2022 1.2 4.2 1.3 5 1 3.3
Nov 2022 1.6 2.8 1.4 4.4 1 3.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1.2 3.4 1.4 5 1.5 5
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Detailed Fromyouflowers Review by

Introduction

Fromyouflowers.com is an online flower delivery service provider that offers a wide range of flowers for different occasions, including anniversaries, birthdays, funerals, and weddings. Apart from flowers, the company also offers gift baskets, plants, and balloons. The company has been in the business for over a decade and has established itself as a reputable and reliable florist that delivers quality products.

Pros and Cons

Pros:
  • Wide range of flowers and gifts to choose from
  • Same-day and next-day delivery available
  • 24/7 customer service available
  • Reasonable prices
  • Easy to navigate website
Cons:
  • Limited international delivery options
  • No free shipping available
  • Some reported issues regarding delivery times and product quality

User Experience

Fromyouflowers.com provides a user-friendly website that is easy to navigate. The website has a search function that allows users to find their preferred products quickly. Additionally, the website has filters that enable users to sort the products by price, type of product, and occasion. The website also provides clear product descriptions and images, making it easy for users to decide what to buy.

Pricing and Value for Money

Fromyouflowers.com offers competitive prices for its products, with a wide range of options to fit different budgets. The company also provides occasional discounts and promotions, making its products more affordable. However, customers have to pay additional fees for delivery, which can increase the overall cost.

Alternatives

Some of the notable alternatives to fromyouflowers.com include ProFlowers, 1-800-Flowers, FTD, and Teleflora. These companies offer similar services, with varying prices and features. Customers can compare the different options to choose the one that suits their needs and budget.

Customer Service

Fromyouflowers.com provides 24/7 customer service via phone, email, and live chat. The customer service team is knowledgeable and responsive, addressing customer inquiries and complaints promptly. Additionally, the company provides a satisfaction guarantee, ensuring that customers are satisfied with their products and services.

Product Quality and Selection

Fromyouflowers.com offers a wide selection of products, including flowers, gift baskets, plants, and balloons. The products are of high quality, with fresh and well-arranged flowers that are delivered on time. However, some customers have reported issues regarding product quality and availability, which requires the company to improve its selection and quality control processes.

Website Usability

Fromyouflowers.com provides a user-friendly website that is easy to navigate. The website is well-organized, with clear product descriptions and images. Additionally, the website is compatible with different devices, including mobile phones and tablets, making it convenient to shop from anywhere.

Returns and Exchanges

Fromyouflowers.com provides a satisfaction guarantee that allows users to return or exchange faulty or unsatisfactory products. Customers can notify the company within 48 hours of receiving the products to initiate the return or exchange process. The company also provides refunds or replacements, depending on the customer's preference.

Promotions and Discounts

Fromyouflowers.com provides occasional discounts and promotions, allowing customers to save on their purchases. Customers can access these discounts through the company's website, newsletter, or social media. Additionally, the company provides coupons and promo codes that customers can use to reduce the overall cost of their orders.

Reputation

Fromyouflowers.com has established itself as a reputable and reliable florist that provides quality products and services. The company has received positive reviews from customers who were satisfied with its products and customer service. However, some customers have reported issues regarding delivery times and product quality, which the company needs to address to maintain its reputation.

Payment Options

Fromyouflowers.com provides different payment options, including credit cards, PayPal, and Apple Pay. The payment process is secure, ensuring that customer information is protected.

Loyalty Programs

Fromyouflowers.com does not provide any loyalty programs, which may discourage repeat customers who are looking for rewards and benefits.

Customer Reviews

Fromyouflowers.com has received mixed reviews from customers, with some praising the company for its quality products and customer service, while others complain about delivery times and product quality. Customers can access these reviews on the company's website, social media, or third-party review sites.

Community Involvement

Fromyouflowers.com does not provide information regarding its community involvement, which may discourage customers who want to support socially responsible companies.

Shipping and Costs

Fromyouflowers.com provides same-day and next-day delivery options for its products, with additional fees for delivery. The company provides free shipping for some products, depending on the occasion, location, and availability. However, customers have to pay additional fees for international shipping, which can increase the overall cost.

Fromyouflowers Recent User Reviews

User Rating

5 stars

191

4 stars

31

1 stars

188

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Reviewer Name: Ralph Fletchalk

Review Submission Date: 2022-12-13

Review Title: My order WAS NOT shipped to the correct…
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Review Description: My order WAS NOT shipped to the correct address. I e-mailed them with a new address. They said that my order was out for delivery that day. It never showed. Now its a day later and still not here. Called them and of course no one speaks any damned english. ?

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Reviewer Name: Bernadette Rael

Review Submission Date: 2022-12-12

Review Title: What we received was completely…
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Review Description: What we received was completely different that what we ordered!!!!! So sad, don't order from here as you will receive something much cheaper looking and nothing like the picture or description

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Reviewer Name: Laurie MacMillan

Review Submission Date: 2022-12-12

Review Title: This is a company to avoid
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Review Description: This is a company to avoid. The arrangement I ordered was supposed to have several lilies and roses highlighted with some holly and pine. What was delivered had one lily and 3 roses. The lily had browning edges. There was no holly but several types of weird greenery. The overall appearance was really bad. This arrangement was for my boss and it was so embarrassing. I will never use this company again.

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Reviewer Name: Kristene George

Review Submission Date: 2022-12-11

Review Title: SCAM!!
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Review Description: SCAM!!! FAKE BUSINESS!!! They took (stole) my money - NO flower delivery!!! READ THE REVIEWS - the REAL ones- they are a SCAM & THIEVES!

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Reviewer Name: Natalie Carr-Donatien

Review Submission Date: 2022-12-11

Review Title: The item ordered looked nothing like…
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Review Description: The item ordered looked nothing like the picture. While I was offered a 50% refund, I really preferred to have another arrangement of equal value sent but, they could not do it. This time of year is always risky so, I will know better next time.

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Reviewer Name: Paula C

Review Submission Date: 2022-12-09

Review Title: Worst customer service ever!!
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Review Description: Worst customer service ever!!I paid for a funeral arrangement as described and pictured on their website yet that's not what was delivered. Not even close.They do not stand behind their 100% guarantee at all!Buyer beware!

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Reviewer Name: A M

Review Submission Date: 2022-12-04

Review Title: Paid extra for flowers to be delivered…waste of money for entire service
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Review Description: Paid extra for flowers to be delivered and the carrier just sat them down on a random table at the hospital. Didn’t notify anyone or anything. A random person visiting someone saw them and noticed after a while no one was attending to them so she found my number on the card and called me. Very disappointing. I will never use this service again. Waste of money!

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Reviewer Name: Neha

Review Submission Date: 2022-12-04

Review Title: Disappointing quality and service!
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Review Description: Ordered a Balloon Bouquet. Paid $55. Horrible quality and service for the price. Deflated in one day. Wish I had read some of these reviews before placing my order. Not worth it!

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Reviewer Name: Amira

Review Submission Date: 2022-12-04

Review Title: I had paid extra to have flowers…
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Review Description: I had paid extra to have flowers delivered at a certain time for a loved ones funeral...the flowers were not even delivered. I called and they said the flowers would be delivered after the burial had already taken place. absolutely TERRIBLE company and so incompetent

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Reviewer Name: VictoriaF

Review Submission Date: 2022-12-03

Review Title: Never again!!
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Review Description: First of all, the flowers were a day late. Second,I ordered yellow orchids for a man. Pink orchids were sent. I was assured that they would make this right by delivering the right flowers. Flowers were delivered the next day…PINK again and half the size of the original. I was promised a full refund, but I never received it. Wish I had checked the reviews prior to ordering. I would give zero stars if I could.

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