Users Voice for Frontgate

76% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
21% users rated Excellent
Pie Chart Review Representation for Frontgate
Frontgate Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Aug 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.7 5 3.7 4.5 4.5
Oct 2022 5 5 1 2.5 4.7 4.7
Nov 2022 5 1 5 3 4.2 4.5
Dec 2022 5 5 5 5 5 5
Mar 2023 2.5 4.9 2 5 3.3 4.1
Line Chart for Rating of peer stores

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Detailed Frontgate Review by

Introduction:

Frontgate is an online retailer that specializes in luxury home furnishings, outdoor furniture, and decor. Founded in 1991, the company has become one of the most trusted names in the industry, offering a wide range of products from renowned brands.

Pros and Cons:

Pros:
  • Wide array of high-quality products
  • Great customer service
  • Easy-to-use website
  • Excellent design and style
  • Free shipping on all orders over $199
  • Financing options available
Cons:
  • Prices can be higher compared to other retailers
  • Selection may be limited for certain products
  • Shipping may take longer for some items

User Experience:

Frontgate is committed to providing customers with an exceptional shopping experience. The website is easy to use, allowing customers to browse and purchase products quickly and easily. The product descriptions are detailed and informative, providing customers with a clear understanding of what they are purchasing. Customers can also easily track orders and view their purchase history.

Pricing and Value for Money:

Frontgate offers a range of products at different price points. While some items may be more expensive than others, the quality and craftsmanship justify the price. Customers can also take advantage of financing options to make larger purchases more affordable.

Alternatives:

While Frontgate is a great option for luxury home furnishings and decor, there are other retailers that offer similar products at different price points. Some alternatives include Pottery Barn, Restoration Hardware, and West Elm.

Customer Service:

Frontgate is known for its exceptional customer service. The company has a team of knowledgeable and friendly customer service representatives that are available to assist customers with any questions or concerns. Customers can also take advantage of the company's online resources, including a comprehensive FAQ and a live chat feature.

Product Quality and Selection:

Frontgate offers a wide array of high-quality products from renowned brands. The company's selection includes everything from indoor and outdoor furniture to bedding and bath accessories. Frontgate's commitment to quality is evident in the craftsmanship of its products and the care taken in packaging and shipping.

Website Usability:

The Frontgate website is well-designed and easy to navigate. Customers can quickly find what they are looking for and browse by category or brand. The website also features a helpful search function and a user-friendly interface.

Returns and Exchanges:

Frontgate offers a hassle-free return policy. Customers can return items within 90 days of purchase for a full refund or exchange. The company also offers free return shipping on most items.

Promotions and Discounts:

Frontgate frequently offers promotions and discounts to its customers. Customers can sign up for the company's email newsletter to receive exclusive offers and be the first to know about new products.

Reputation:

Frontgate has a strong reputation for quality products and exceptional customer service. The company is well-respected in the industry and has received numerous awards and accolades for its products and services.

Payment Options:

Frontgate accepts a range of payment options, including credit cards and PayPal. Customers can also take advantage of the company's financing options to make larger purchases more affordable.

Loyalty Programs:

Frontgate offers a loyalty program for customers called Frontgate Rewards. Members of the program receive exclusive offers, free shipping, and other perks.

Customer Reviews:

Frontgate has received overwhelmingly positive reviews from customers. Customers praise the quality of the products, the company's commitment to customer service, and the ease of use of the website.

Community Involvement:

Frontgate is committed to giving back to the community. The company partners with local charities and organizations to support a range of causes.

Shipping and Costs:

Frontgate offers free shipping on all orders over $199. The company also offers a range of shipping options to meet customers' needs, including standard, expedited, and white glove shipping. Shipping costs vary depending on the size and weight of the item and the shipping destination.

Frontgate Recent User Reviews

User Rating

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Reviewer Name: Mary Vasquez

Review Submission Date: 2022-12-02

Review Title: The patio umbrella I ordered was on…
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Review Description: The patio umbrella I ordered was on Backorder for 3 months, but other than that everything else was fine. I like the product.

👤

Reviewer Name: J Ross

Review Submission Date: 2022-10-20

Review Title: Poor customer service and missing product
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Review Description: Ordered patio furniture four months ago. It still has not been delivered despite being billed for it on my credit card.

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Reviewer Name: Patricia

Review Submission Date: 2022-07-31

Review Title: BEST Customer Service in any category, anywhere, in years.
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Review Description: ABSOLUTELY THE BEST customer service I've had in any category in the past couple years. Shamra was extremely helpful, empathetic, FAST, thorough and wonderful. I am so confident purchasing things at Frontgate knowing that I will be wonderfully taken care of should my items not be perfect.

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Reviewer Name: Richard Clausen

Review Submission Date: 2022-04-22

Review Title: Called for 3 year old purchase
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Review Description: Called for 3 year old purchase, Real person answered within 30 seconds, 30 more and my order was pulled, part was found and offer to replace was made. Hasn’t happened to me in a loooong time. Wish the rest of corps would follow that for customer service!

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Reviewer Name: Brad

Review Submission Date: 2022-02-07

Review Title: Couldn't care less
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Review Description: I rarely write reviews, but boy is Frontgate's customer service lousy. I ordered almost $180 worth of towels. Then after ordering, some items became backordered and would have a ridiculous wait time. I was able to cancel the order on those items, but they wouldn't cancel the others as "they had already shipped" Yet I had no tracking information and it will cost me $9 to return. The two different women I spoke with, Pam and Jennifer, could not have cared less. Shame on me for not doing my research. Will NEVER order again!

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Reviewer Name: Brad

Review Submission Date: 2022-02-07

Review Title: Couldn't care less
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Review Description: I rarely write reviews, but boy is Frontgate's customer service lousy. I ordered almost $180 worth of towels. Then after ordering, some items became backordered and would have a ridiculous wait time. I was able to cancel the order on those items, but they wouldn't cancel the others as "they had already shipped" Yet I had no tracking information and it will cost me $9 to return. The two different women I spoke with, Pam and Jennifer, could not have cared less. Shame on me for not doing my research. Will NEVER order again!

👤

Reviewer Name: Alohamel

Review Submission Date: 2022-01-22

Review Title: Awful return process and lengthy refund!
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Review Description: While they ship quickly and on time, Frontgate is not set up for return of large items and it took 8 weeks to arrange pick up of 8 x 10 rug. When I didn't hear back, I kept calling until finally it was picked up by an outside delivery company. Now the refund will take 3 weeks until it arrives at their warehouse from the outside delivery! Customer Service is uneven and some agents are knowledgeable while some are not. Being an interior designer, I purchase from RH, Crate & Barrel, Anthropologie often and never experience return issues like this.

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Reviewer Name: Alohamel

Review Submission Date: 2022-01-22

Review Title: Awful return process and lengthy refund!
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Review Description: While they ship quickly and on time, Frontgate is not set up for return of large items and it took 8 weeks to arrange pick up of 8 x 10 rug. When I didn't hear back, I kept calling until finally it was picked up by an outside delivery company. Now the refund will take 3 weeks until it arrives at their warehouse from the outside delivery! Customer Service is uneven and some agents are knowledgeable while some are not. Being an interior designer, I purchase from RH, Crate & Barrel, Anthropologie often and never experience return issues like this.

👤

Reviewer Name: Customer69

Review Submission Date: 2021-08-29

Review Title: Terrible customer service
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Review Description: Terrible customer service, they charged my card, never sent the order, cancelled the order, and never refunded me. I had to contact them multiple times, FAX MY BANK STATEMENT (WHO USES FAX?), and a lot more red tape, all to get my ordered cancelled, never notified, and never refunded. I'll never buy from this place again.

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Reviewer Name: Customer69

Review Submission Date: 2021-08-29

Review Title: Terrible customer service
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Review Description: Terrible customer service, they charged my card, never sent the order, cancelled the order, and never refunded me. I had to contact them multiple times, FAX MY BANK STATEMENT (WHO USES FAX?), and a lot more red tape, all to get my ordered cancelled, never notified, and never refunded. I'll never buy from this place again.