Frontgate Reviews

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Exceeding Expectations: A Testimonial on Frontgate’s Return Policy

Upon discovering Frontgate and its convenient online platform, I was excited to browse through their selection and make a purchase. However, my initial joy turned to disappointment when I encountered an unexpected hurdle – the return process. My experience was marred by the lack of transparency regarding return shipping fees and the absence of a refund for the initial shipping and tax charges. Despite the frustration of not being informed about these additional costs, I decided to reach out to Frontgate's customer service to address my concerns. The representative I spoke to advised me to simply print a UPS label and return the item in its original packaging. Unfortunately, there was no mention of the fees and charges that would impact my refund amount. This lack of disclosure left me feeling disheartened and misled, as I had anticipated a seamless shopping experience with Frontgate. It is crucial for online retailers to communicate all relevant information regarding returns clearly and upfront, to ensure that customers are fully aware of any potential costs involved. Moving forward, I hope that Frontgate will consider enhancing their return policy to include a transparent breakdown of fees and charges, thereby fostering trust and satisfaction among their valued customers. Despite the setbacks I faced, I believe that honest feedback can spark positive changes and improvements within any organization. In conclusion, although my experience with Frontgate's return policy was not as smooth as expected, I remain hopeful that they will address these concerns and strive to provide a more transparent and customer-centric approach in the future.

DO NOT PURCHASE ANY LIGHTED CHRISTMAS…

Frontgate has always been our go-to for Christmas decor, but it was a different story this time. We made a hefty investment in a 7.5-foot prelit tree, extra long prelit garlands, prelit trees in urns, wreaths, and ornaments in 2019. The initial glow was enchanting, but fast forward to 2023, and our once radiant display has dwindled to only a few strands still twinkling. Despite my tree holding up, the garlands and wreaths have been a disappointment. Out of 9 garland strands, only 2 still illuminate, and the wreath gave in last year. It's heartbreaking to witness the gradual dimming of our cherished Christmas decorations. Our experience also included furniture mishaps, and the waiting game for replacements was another ordeal. Despite the setbacks, I must say the ornaments remain a true delight. Frontgate has been a part of our holiday tradition for over a decade, and it pains me to rethink our loyalty. I would be hard-pressed to recommend their lighted decorations, but if you're eyeing their ornaments, they truly are worth considering.

Transform Your Home with Frontgate’s Elegant Ornaments and Beautiful Decor, But Beware of Lighting Quality

I have been a loyal customer of Frontgate for over a decade, entranced by their exquisite ornaments and elegant decorations. However, my recent experience with their lighted Christmas decor has left me feeling disheartened. In 2019, my husband and I made a significant investment in a variety of lighted items, from a grand prelit tree to stunning garlands and wreaths. The initial display was breathtaking, creating a magical ambiance in our home. Yet, over time, the lights began to dim, with garlands failing to illuminate and wreaths losing their sparkle. Fast forward to 2023, and only a fraction of the original lights are still functioning. Despite the beauty of the decor, the unreliable lighting has cast a shadow over our festive celebrations. While Frontgate's ornaments continue to dazzle with their beauty, the disappointment of replacing strands of garland and dealing with unlit sections has been cumbersome. The high cost of replacement lights has added to the frustration, making it challenging to maintain the desired aesthetic without significant additional investment. For those considering Frontgate for their holiday decor, I offer a word of caution regarding the longevity and quality of the lighting components. While the ornaments are indeed stunning, the reliability of the lights may not meet long-term expectations. Proceed with careful consideration, especially if you prioritize durable and functional lighting in your seasonal displays. In conclusion, Frontgate offers a range of exquisite decor pieces that can elevate your home during the holiday season. However, be mindful of potential issues with lighting components and consider your long-term expectations before making a substantial investment in their lighted products.

Loyal Customer over 15 years

I've been purchasing Frontgate products for over 15 years and in that time had one issue, and they corrected the problem immediately without question. I love their products and the company does a wonderful job in the customer service department as well.

A Decade and a Half of Delightful Service

Frontgate has been more than just a brand to me; they have been a reliable companion for over 15 years. One particular incident stands out, where a rare issue arose with my purchase. However, the exemplary customer service team swiftly and graciously resolved the matter, leaving me even more impressed. Frontgate's products have never failed to bring me joy, and their unwavering commitment to customer satisfaction is truly commendable.

Good quality & service

As a loyal customer of Frontgate for over a decade, I can confidently say that their commitment to quality and exceptional service has never wavered. From the moment I placed my first order, I was consistently impressed by the enduring quality of their products, the promptness of their delivery, and the unwavering dedication to customer satisfaction. What initially drew me to Frontgate was their reputation for providing top-tier products, and they certainly did not disappoint. Each item I've purchased has exceeded my expectations, showcasing a level of craftsmanship and attention to detail that is truly unparalleled. Whether it's outdoor furniture that withstands the elements year after year or home decor that adds a touch of elegance to my living space, I have come to rely on Frontgate for consistently delivering nothing but the best. Moreover, their commitment to ensuring a seamless shopping experience is evident in their swift delivery and the efficiency of their customer service team. On the rare occasion that I've needed assistance, their support staff has been not only helpful but also genuinely invested in resolving any issues, further solidifying my trust and loyalty to the brand. In a marketplace inundated with options, Frontgate stands out as a beacon of reliability, quality, and exceptional service. I wholeheartedly recommend Frontgate to anyone in search of not just products, but an experience that prioritizes excellence from start to finish. Thank you, Frontgate, for consistently setting the bar high and for being a brand that I can always rely on.

Unparalleled Excellence: A Decade of Quality and Service

Let me share my unwavering admiration for Frontgate.com - a brand that has consistently exceeded my expectations for over a decade. Their commitment to quality is truly unmatched, evident in the exceptional products they offer. Every item I've purchased from Frontgate has surpassed my expectations, lasting for years and maintaining their pristine condition. Speed is of the essence, and Frontgate understands that perfectly. Their delivery service is not just fast; it's impressively prompt. I have never once waited longer than expected to receive my order, and that level of reliability is something I deeply value as a customer. However, what truly sets Frontgate apart is their impeccable customer service. In moments of need, when I've required assistance, their team has been nothing short of amazing. They are attentive, understanding, and incredibly helpful, always going above and beyond to ensure customer satisfaction. My loyalty to Frontgate.com is unwavering, and I have no doubt that it will continue for years to come. This is not just a brand; it's an epitome of excellence in quality and service. Thank you, Frontgate, for consistently delivering more than just products - for providing exceptional experiences.

I discontinued my shopping on this site…

As a long-time customer of this site, I must say that my experience has been quite the opposite. Despite the negative review, I have consistently had positive experiences with this company. From the start, their website was easy to navigate, and I found a wide selection of high-quality products. Not only did I receive my orders on time, but the customer service team was also incredibly responsive and helpful whenever I had any questions or concerns. The outdoor furniture and all-weather cushions I ordered were not only stylish but also durable and perfect for withstanding the elements. In fact, I was so impressed with the quality of their products and their exceptional customer service that I have continued to be a loyal customer, and I have recommended this site to all my friends and family. I truly believe that this company values their customers and goes above and beyond to ensure a positive shopping experience. I'm sorry to hear about the negative experience mentioned in the previous review, but I felt compelled to share my own positive experiences to provide a more balanced perspective. I will definitely be returning for future purchases and highly recommend this site to anyone in search of reliable and high-quality outdoor furniture.

Transformed my outdoor space with Frontgate’s quality, but faced shipping delays

When I stumbled upon frontgate.com, I was enthralled by the vast selection of outdoor furniture and decor. Excitedly, my wife and I decided to revamp our patio with their all-weather cushions. Placing a substantial order exceeding $4,000, we eagerly awaited the transformation of our outdoor space. However, our initial enthusiasm waned as the shipping process unfolded. As months passed, only a portion of our order arrived, leaving us puzzled and disappointed. The lack of communication regarding the delay added to our frustration. With only a week left before storing our outdoor furniture, the remainder of our order finally appeared. Despite the shipping setbacks, the quality of Frontgate’s products did not disappoint. The cushions we received were durable and added a touch of elegance to our patio. While the delayed shipment tested our patience, the end result was worth the wait. Although my shopping experience with Frontgate had its challenges, I cannot deny the quality of their products. Moving forward, clearer communication and faster shipping times would greatly enhance the overall customer experience.

Do NOT get their credit card!!

After a terrible experience with a different credit card company, I was hesitant to try another, but I'm so grateful I found . Their customer service is outstanding! I had some concerns about fraudulent charges, and they went above and beyond to address them, putting my mind at ease. The entire process was seamless, and I can't imagine going back to any other company for my financial needs. Thank you, , for restoring my faith in credit card companies.

Unparalleled Service and Seamless Experience!

I cannot express my gratitude enough for the exceptional service and seamless experience I had with frontgate.com. From the moment I made my purchase to the timely delivery, every step was handled with utmost care and professionalism. The quality of the products exceeded my expectations, and the attention to detail was truly impressive. Moreover, I took advantage of their credit card offer, and it has been nothing short of convenient and rewarding. Unlike some negative experiences shared by others, I have found their credit card to be a perfect complement to my shopping needs. The flexibility it offers, along with the exclusive perks and rewards, truly enhances the overall shopping experience. Frontgate.com has earned my trust and loyalty through their consistent dedication to customer satisfaction. I highly recommend their services to anyone looking for top-notch products and unparalleled customer service. Thank you, frontgate.com, for setting the standard in online retail!

Frontgate: A Lifetime of Quality and Service

As a dedicated customer of frontgate.com for many years, I can attest to the lasting quality and exceptional service provided by this brand. While some may argue that their products lean towards the higher end in terms of pricing, I firmly believe that the quality of every item justifies the cost. Each purchase has not only met but exceeded my expectations, showcasing unparalleled durability and craftsmanship. One aspect that truly sets Frontgate apart is their impeccable customer service. Whenever I have reached out, I have been met with nothing but helpful and attentive assistance, further solidifying my trust and confidence in the brand. Most recently, I decided to invest in two outdoor chaise lounges, and once again, Frontgate did not disappoint. The lounges are not only functional and comfortable but also exquisitely beautiful, adding a touch of luxury to my outdoor space. In a marketplace flooded with options, Frontgate remains a standout choice for me, consistently delivering on their promise of quality and service. I eagerly look forward to continuing my journey as a satisfied customer, knowing that Frontgate will always exceed my expectations.

Frontgate: Where Quality Meets Price

As a dedicated patron of Frontgate for many years, I can attest to the allure of their products. While some might argue that the prices lean towards the higher end, the value is undeniable. Every item I've purchased has not only met but exceeded my expectations in terms of quality and durability. From luxurious outdoor lounges to intricate decor pieces, each product exudes craftsmanship and style. In my experience, Frontgate's customer service has been a beacon of assistance, ensuring that every interaction is pleasant and productive. Most recently, my acquisition of two outdoor chaise lounges left me awe-inspired. These pieces not only enhance my outdoor space but also elevate the overall ambiance with their timeless beauty. Frontgate truly embodies the perfect union of exquisite design and lasting value.

ordered 2 sofas that i waited four…

I recently went through an incredibly frustrating experience of ordering two sofas, only to wait an excruciating four months for their arrival. The process was plagued by five delays, leading to the ultimate disappointment of a complete cancellation of my order. Trust was shattered, and I found myself in a predicament, as I had already endured a significant wait only to be left without the furniture I desperately needed. Resilient and hoping for a resolution, I requested two replacement sofas that were readily in stock, and most importantly, at the same price point. However, my plea seemed to fall on deaf ears as the issue remained unaddressed. The experience left me feeling disheartened, and I began considering taking my business elsewhere. The impact of this ordeal was significant. Moving with a family is already a monumental task, and not having the essential furniture for four months posed a huge inconvenience. I was astounded by the apparent lack of empathy or understanding from the company. It felt as though the magnitude of the situation had been completely overlooked. Despite the challenges I faced, I was determined to find a resolution and began seeking alternative options. This experience has taught me the importance of not only the products a company offers but also the level of care and consideration they extend to their customers. As I continue my search for the perfect sofas, I am hopeful that I will find a company that values their customers' time and trust as much as the quality of their products.

Transforming My Living Space: A Testimonial of Trust and Disappointment

Picture this: I had been eagerly anticipating the arrival of two stunning sofas from frontgate.com, ready to elevate the comfort and style of my living room. However, what followed was a tale of patience tested and trust shattered. For four long months, I waited, eagerly checking for updates, only to be met with disappointment time and time again due to five unforeseen delays in the delivery process. My excitement slowly turned to frustration as the promised arrival date continued to be pushed further and further back. But the final blow came when, after months of anticipation, my order was abruptly canceled. Devastated and feeling a wave of distrust, I reached out to request replacement sofas that were in stock and at the same price point – a reasonable request after enduring such a rollercoaster of emotions and waiting. To my dismay, my plea fell on deaf ears. The customer service team failed to acknowledge the inconvenience and stress caused by this ordeal. They simply did not seem to grasp the impact of leaving a family without essential furniture after a long-awaited move. In the end, the looming prospect of having to start my search for furniture all over again left me disheartened and hesitant. The lack of empathy and understanding shown during this entire experience left a bitter taste in my mouth, tarnishing what could have been a transformative journey in enhancing my living space. Frontgate.com, you had the opportunity to make a lasting impression and create a loyal customer out of me. Unfortunately, your handling of this situation has left me questioning my decision and contemplating taking my business elsewhere. Trust lost is not easily regained.