Frosch-shop Reviews

Voted Terrible (1/5)

31 Votes

31 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

52% users rated Terrible
23% users rated Poor
19% users rated Average
0% users rated Very Good
6% users rated Excellent
Write a review

Intro

frosch-shop.de is an online retail platform that offers a wide range of high-quality household cleaning products. With a commitment to sustainability and eco-friendliness, Frosch Shop has gained a reputation as a trustworthy source for environmentally conscious consumers. In this editorial review, we will explore the various aspects of the website, including user experience, pricing, customer service, product quality, and more.

Pros and Cons

  • Pros:
    • Extensive selection of environmentally friendly cleaning products
    • Commitment to sustainability
    • Competitive pricing
    • Simple and intuitive website navigation
    • Detailed product descriptions and information
  • Cons:
    • Limited range of non-cleaning household products
    • Shipping costs can be high for international orders
    • Lack of customer reviews on certain products

User Experience

The user experience on frosch-shop.de is seamless and hassle-free. The website has a clean design and intuitive navigation, allowing customers to easily browse and find the products they need. The search function and filters help narrow down the options efficiently. The checkout process is straightforward, ensuring a smooth transaction. Overall, the user experience is commendable.

Pricing and Value for Money

Frosch Shop offers competitive pricing for its range of cleaning products. While some items may have a slightly higher price compared to conventional counterparts, the exceptional quality and eco-friendliness justify the cost. Additionally, Frosch Shop frequently introduces promotions and discounts, providing excellent value for money to its customers.

Customer Service

The customer service provided by Frosch Shop is commendable. Their responsive and knowledgeable support team promptly assists with any inquiries or concerns. They are also proactive in addressing customer feedback and resolving issues. With efficient communication channels and a customer-centric approach, Frosch Shop ensures a positive customer service experience.

Product Quality and Selection

Frosch Shop stands out for its commitment to producing and offering high-quality household cleaning products. They prioritize eco-friendly ingredients and sustainable packaging, while not compromising on product efficacy. The wide selection covers various cleaning needs, from dishwashing liquids to floor cleaners. However, in terms of non-cleaning household products, the website's range is limited.

Website Usability

The Frosch Shop website is user-friendly and well-designed, providing a seamless browsing experience. Visitors can easily navigate through different product categories and filter options. The product pages include detailed descriptions, ingredients, and usage instructions, helping customers make informed decisions. The website also loads quickly, ensuring a smooth browsing experience.

Returns and Exchanges

Frosch Shop has a transparent and fair return policy. Customers can return or exchange products within a specified period if they are unsatisfied or if the items arrive damaged. The process is hassle-free, and the support team guides customers through the steps, ensuring a satisfactory resolution. However, shipping costs for returns may be the responsibility of the customer, depending on the circumstances.

Promotions and Discounts

Frosch Shop regularly offers promotions and discounts on various products. Customers can enjoy reduced prices during seasonal sales or through exclusive offers. By subscribing to the newsletter, customers receive updates on upcoming promotions and discounts, ensuring they don't miss out on cost-saving opportunities.

Reputation

Frosch Shop has established a strong reputation in the market for its commitment to sustainability and eco-friendly practices. With an extensive line of high-quality cleaning products, Frosch Shop has captured the trust and loyalty of its customers. The brand's dedication to transparency and environmental responsibility has contributed to its positive reputation in the industry.

Payment Options

Frosch Shop offers various payment options to cater to customer preferences. Customers can choose to pay securely through credit/debit cards, PayPal, or bank transfers. The multiple payment options ensure convenience and flexibility for customers during the purchasing process.

Loyalty Programs

Frosch Shop currently does not have a dedicated loyalty program. However, they frequently introduce promotions, discounts, and exclusive offers to reward their customers. By subscribing to the newsletter and following their social media channels, customers can stay updated on the latest deals and incentives provided by Frosch Shop.

Customer Reviews

While Frosch Shop encourages customers to leave reviews for their purchases, the number of customer reviews available on the website is limited. However, external online platforms showcase positive feedback from satisfied customers, highlighting the reliability and quality of Frosch Shop's products and services.

Community Involvement

Frosch Shop actively promotes and participates in various sustainability initiatives and environmental projects. They demonstrate their commitment to the community and the planet through collaborations with organizations that share similar values. By supporting and engaging in environmental causes, Frosch Shop strives to create a positive impact beyond their products.

Shipping and Costs

Frosch Shop ships to multiple countries, providing international customers with access to their eco-friendly cleaning products. However, shipping costs may vary depending on the destination and order size. It's worth noting that international shipping costs can be relatively high, but Frosch Shop often offers free shipping promotions or discounted rates for larger orders within specific regions.