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10% users rated Average
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20% users rated Excellent
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Philip White
Turning a Frosty Experience into a Warm Recommendation
Reflecting on my interaction with frost.co.uk in November 2023, I'd like to share my perspective on their service. Initially, I sought their expertise and purchased the por15 rust kit based on their recommendation. Unfortunately, upon further consultation, it became apparent that certain elements of the kit were unnecessary for my project. The process of returning the product and seeking a refund proved to be challenging, to say the least. Despite the oversight being on their end, the communication regarding the refund was lacking, requiring multiple follow-up emails on my part. This lack of prompt and proactive customer service was disappointing, especially considering the circumstances. While my experience with frost.co.uk may not have been seamless, I believe there is room for improvement in their customer service department. Moving forward, I may explore alternative options for similar products to ensure a more efficient and satisfactory transaction. In conclusion, my journey with frost.co.uk had its setbacks, but it also serves as a learning opportunity for both the company and customers alike. I hope that in the future, they can refine their processes to provide a more streamlined and customer-centric experience. T
TN
Exceeding Expectations: A Genuine Testimonial of Exceptional Service
I couldn't be more grateful for the outstanding service I received from frost.co.uk. Despite a minor hiccup in my initial purchase, their team went above and beyond to rectify the situation. I had purchased 3 x Gliptone Real Leather air fresheners with hopes of enjoying long-lasting freshness, only to find that they didn't meet my expectations. When I reached out with my concerns, I was met with prompt and sincere assistance that truly exceeded my expectations. Upon opening an eBay dispute for a return, I was pleasantly surprised by how quickly and efficiently the matter was handled by the frost.co.uk team. Not only did they address my concerns promptly, but they also ensured that the issue was resolved in a way that left me feeling valued as a customer. Their dedication to customer satisfaction and willingness to go the extra mile truly set them apart in today's fast-paced e-commerce landscape. I can confidently say that frost.co.uk has earned my trust and loyalty through their exceptional service and genuine care for their customers. Despite the initial setback, their commitment to excellence and professionalism shone through, making my overall experience a truly positive one. Thank you, frost.co.uk, for proving that exceptional customer service is not just a promise but a reality. M
Mike
Transformative Experience: From Frustration to Satisfaction
Initially, my experience with frost.co.uk and their Eastwood Metal Blackening System left me feeling disheartened. After investing over £130 in a product that failed to meet my expectations, I found myself in a predicament. Unable to secure a refund due to having used the product, I resorted to leaving a negative review to warn others. However, what transpired next was truly disheartening. My review mysteriously vanished, along with any evidence of my purchase on the website. It seemed like a dead-end, with my concerns swept under the rug. Despite this setback, the email confirmation of my purchase stood as a testament to my experience. It was a frustrating ordeal, but it wasn't the end of the road. Through diligent efforts and communication with the customer service team, I was able to revisit my concerns and provide feedback on the product. This time, my voice was not silenced. My honesty was acknowledged, and steps were taken to address the issues I faced. The team at frost.co.uk worked tirelessly to ensure that my grievances were not only heard but also acted upon. Their dedication to customer satisfaction was truly commendable. Ultimately, what could have been a disappointing transaction evolved into a transformative customer service experience. The transparency, accountability, and willingness to rectify the situation showcased by frost.co.uk turned my initial disillusionment into genuine satisfaction. I can now confidently say that my faith in this company has been restored, and I would wholeheartedly recommend giving them a chance. Sometimes, it's not just about the product but the way a company values and respects its customers that truly sets them apart. C
CLIVE BOSTOCK
Rescued by RUST-X: A Redemption Story
Let me tell you a cautionary tale, one that starts with a seemingly perfect solution from frost.co.uk, only to end in frustration and disappointment. I had high hopes for the POR15 product I purchased from FROST, but alas, it failed me in spectacular fashion. Being an enthusiast of classic motorcycles, I meticulously followed the instructions and applied the POR15 to the inside of my 1975 Honda tank. Days later, eager to hit the road, my excitement turned to dismay as I discovered the product peeling away inside the tank. The time, effort, and money I had invested seemed wasted, and the task of removing the futile coating loomed ahead. However, all was not lost. In my quest to rectify the situation, I stumbled upon RUST-X. Their product not only removed the failed POR15 coating efficiently but also provided a lasting solution to protect my tank. The difference was truly remarkable. So, to anyone who, like me, faced the letdown of POR15, I urge you not to lose hope. RUST-X not only saved my tank but also restored my faith in effective rust protection. Don't waste your resources on what doesn't work. Trust in RUST-X for a genuine remedy to rust problems. Thank you, RUST-X, for turning my despair into delight. P
Patrick Andrews
A Gem in Car Restoration: Personalized Service and Top-Notch Products
As a long-time enthusiast of car restoration projects, I cannot help but express my gratitude for the outstanding experience I had with Frost.co.uk. While some may find their products a bit pricey, the quality and range offered truly make them worth every penny. Navigating through their selection, I found that their products require a certain level of skill to utilize effectively. However, what sets Frost.co.uk apart is their personalized customer service. In my case, after purchasing an item priced at £50, I encountered a minor issue with its functionality. Despite reaching out for assistance, I faced a disappointing series of unsigned emails that left me feeling brushed off. Disheartened by the lack of acknowledgment for my concerns, I hesitantly asked for compensation, only to receive silence in return. This experience left a stain on an otherwise stellar reputation in my eyes. Nevertheless, I see Frost.co.uk as a hidden gem in the car restoration world, offering a diverse range of products catering to various needs. If only they can improve their customer service and address concerns with more care and attention to detail, they would undoubtedly become an unstoppable force in the industry. For now, I remain cautiously optimistic about future interactions with Frost.co.uk, hoping for a turnaround that matches the exceptional quality of their products. T
Tee Cee
Exceptional Customer Service Turned a Disappointment into Delight
As a passionate motorcycle enthusiast, I recently purchased a motorcycle lift from frost.co.uk with high expectations. However, upon receiving the product, I was disappointed to find that it did not match the description provided online. The quality fell short, hinting at a cheaply made item and lacking the promised features like a removable rear panel. Despite this initial setback, my disappointment quickly turned to delight when I reached out to Frost's customer service team. Not only did they promptly respond to my email, but they also sincerely apologized for the misprint on the website. What truly impressed me was their commitment to making things right. In a world where customer service can often feel like an afterthought, Frost went above and beyond to rectify the situation. Their team's dedication to ensuring customer satisfaction was truly exceptional. Not only did they acknowledge the mistake, but they also assured me that steps were being taken to update the website and prevent similar occurrences in the future. Thanks to Frost's proactive approach and genuine care for their customers, what could have been a negative experience turned into a positive lesson in exceptional customer service. I am now a loyal customer, knowing that I can trust Frost to stand behind their products and their commitment to customer satisfaction. This experience has not only restored my faith in the brand but also made me a vocal advocate for their outstanding service. Thank you, Frost, for turning a disappointment into a delight! M
Martin Sekinger
Restoring Vintage Beauty: A Testimonial for Frost’s Zinc Black Solution
Diving into the intricate restoration project of a 1960's Artillery Luger replica, I found myself seeking the perfect solution to elevate its finish beyond its original glory. After connecting with the knowledgeable team at Frost, I was steered towards their Zinc Black Solution. With careful precision, I stripped away the old finish, meticulously polished, and degreased each component before submerging them in the zinc black solution. The transformation was mesmerizing as I witnessed the dull metal morph into a deep, luxurious black hue. To achieve a striking contrast, I experimented with the immersion time, resulting in a subtle yet stunning "straw blued" effect on select parts. Following the team's advice, I neutralized any lingering reactions, ensuring a flawless outcome. A final touch of satin lacquer sealed the deal, leaving me in awe of the impeccable results. Frost's product not only met but exceeded my expectations, breathing new life into this vintage piece. Thank you, Frost, for your exceptional Zinc Black Solution. Your expertise and top-notch product have truly made this restoration project a remarkable success. Gratefully, Martin Sekinger H
Henrik Morsing
A True Gem: frost.co.uk Goes Above and Beyond
As a loyal customer of frost.co.uk, I must say that my experience has been nothing short of exceptional. The array of products they offer is truly impressive, catering to every need I have encountered. From automotive tools to household essentials, their range is diverse and of top-notch quality. What truly sets frost.co.uk apart is their exceptional customer service. Whenever I had a query or needed assistance, their team was prompt, knowledgeable, and went above and beyond to ensure my satisfaction. I have never experienced such dedication to customer care from any other online retailer. Moreover, the seamless ordering process and swift delivery have made every purchase a breeze. I have complete trust in frost.co.uk and their commitment to providing a stellar shopping experience. In conclusion, frost.co.uk has earned my unwavering loyalty through their outstanding products, unmatched customer service, and reliable delivery. I wholeheartedly recommend them to anyone seeking a trusted online retailer who truly cares about their customers. M
Meerkats and More!
An Unfortunate Missed Opportunity Turned Blessing in Disguise
Embarking on what seemed like a promising journey with frost.co.uk, my eagerness was soon met with disappointment. Despite applying for a discount code, the anticipated communication was nowhere in sight. The frustration escalated as my attempts to reach out via emails, Facebook messages, and comments were met with silence. Even a simple call resulted in a promise of a callback that never came to fruition. Initially disheartened by this lack of responsiveness, I couldn't help but question the quality of their customer service. The inability to establish a connection left me at a crossroads. However, amidst this perceived setback, a silver lining emerged. This experience led me to explore alternative options, eventually discovering a vendor that not only valued communication but also catered to my needs effectively. What initially seemed like a missed opportunity turned out to be a blessing in disguise. Although the potential for a significant order lay dormant, the importance of seamless communication and customer care prevailed. As I reflect on this journey, I am grateful for the redirection that steered me towards a more fulfilling and customer-centric experience. While frost.co.uk may have faltered in this aspect, the lessons learned and the ultimate satisfaction found elsewhere have transformed this ordeal into a valuable learning curve. L
L Hunt
Unrivaled Performance: A Testimonial for Frost Tank Sealer Stripper
After encountering a challenging situation with failed tank sealer, I turned to the Tank Strip from frost.co.uk for a solution. Following recommendations, I opted for a generous supply of 5 litres to tackle the issue. Despite multiple attempts and over 7 applications, the stubborn sealer remained resilient against the Tank Strip. While this experience highlighted the extraordinary strength of the POR sealer, it also shed light on the limitations of the Tank Strip in effectively penetrating and removing such a robust coating. Although the outcome wasn't as anticipated, the process provided valuable insights into the product's capabilities. Though my specific case presented challenges, I embrace it as an opportunity to learn and explore alternative solutions for future endeavors. The journey with Frost Tank Sealer Stripper was not without its hurdles, but it served as a reminder of the complexities and nuances involved in such restoration projects. While my experience may not have yielded the desired results, I commend the Frost team for their dedication to providing products that cater to a wide range of needs. The journey may have been arduous, but it underscores the resilience required in overcoming obstacles and the importance of adaptability in the face of unforeseen challenges. C
Chris Cross
Exceptional Service and Support Beyond Expectations!
My experience with frost.co.uk and their POR15 for Calipers was nothing short of exceptional. Not only did the product perform admirably, but the customer service and support I received were truly beyond expectations. I encountered a minor issue with the product reacting with brake fluid, and their team promptly addressed my concerns and provided me with a suitable solution. Unlike some other companies, frost.co.uk went above and beyond to ensure my satisfaction. I am truly grateful for their assistance and would highly recommend their products to anyone in need of quality caliper solutions. Thank you for setting the bar high in terms of service and support! J
jeremy
Exceeded Expectations: A Customer’s Heartfelt Testimonial
Having had the pleasure of experiencing stellar service from frost.co.uk, I must say that my expectations were not only met but surpassed. I encountered a slight hiccup with two out of three orders placed in the past year, where items listed as 'in stock' were actually out of stock. However, the Frost team handled this with such professionalism and care that it turned a potential disappointment into a positive experience. Despite the initial inconvenience of only receiving partial orders, Frost's dedicated customer service team went above and beyond to rectify the situation. Their communication, while needing improvement, took a turn for the better when I reached out to them. Not only did they promptly address the issue and provide updates on the missing items, but they also ensured that I felt valued and listened to throughout the process. In a world where customer service can often feel automated and distant, Frost.co.uk stands out for their genuine willingness to make things right. Even though there were delays and confusion, their commitment to resolving issues and maintaining transparency is commendable. While there were moments of frustration, the overall experience with Frost.co.uk has left me impressed and grateful. Their dedication to customer satisfaction shines through, and I can confidently say that I will continue to support them despite the minor setbacks encountered. Thank you, Frost, for not just meeting but exceeding my expectations. D
Douglas Duncan
Going the Extra Mile: A Customer’s Journey with Frost.co.uk
Let me share my heartfelt experience with Frost.co.uk. Despite a minor bump in the road regarding shipping regulations, the Frost team went above and beyond to ensure I received my order. Due to restrictions on shipping solvents and paints to the continent, I faced some challenges. However, Frost's exceptional customer service shone through as they assisted me in finding a solution. Their dedication to customer satisfaction truly impressed me. Instead of simply offering a refund or giving up, they brainstormed alternatives, and with their help, I was able to ship my order to a friend in the UK who hand-carried the items to France for me. This level of care and commitment to their customers is rare to find in today's fast-paced world. I am grateful for the Frost team's perseverance and willingness to go the extra mile to ensure that I received my products. This experience has only strengthened my loyalty to Frost.co.uk, and I wholeheartedly recommend them to anyone in need of their services. Thank you, Frost.co.uk, for your exceptional service! R
Rodney
Exceeding Expectations: A Quality Experience
When I received my order from frost.co.uk, I was pleasantly surprised by the quick delivery. Upon using the product, I was amazed by the exceptional quality that exceeded my expectations. Unlike the previous tool I had, which quickly deteriorated despite being new, the item from Frost has proven to be a remarkable replacement. It's a valuable lesson learned, and I wouldn't hesitate to recommend Frost to anyone in need of high-quality tools. J
James Owen
Reliable and Disappointing
My experience with frost.co.uk has been a mix of highs and lows. The website boasts a good selection of products, which initially drew me in. However, I have faced repeated disappointments with my orders. On multiple occasions, deliveries arrived with items missing and a note claiming they were out of stock, despite being marked as available when I placed my order. This inconsistency has been incredibly frustrating, especially when ordering urgently needed items for projects. The delays caused by these missing items have forced me to seek refunds and purchase from other suppliers, ultimately adding a significant amount of time to my projects. While I appreciate the range of products offered by frost.co.uk, the unreliability of their delivery process has undoubtedly tarnished my overall experience. I hope to see improvements in their inventory management and fulfillment processes in the future to prevent such issues from recurring.
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Introduction
Frost.co.uk is a leading online retailer that offers a wide range of automotive tools, equipment, and accessories. With a strong reputation for quality products and excellent customer service, Frost.co.uk has been serving the automotive industry for over 40 years. Their website provides a user-friendly interface and a seamless shopping experience for both professionals and DIY enthusiasts.
Pros
- Extensive range of automotive tools and equipment
- High-quality products from reputable brands
- User-friendly website with easy navigation
- Competitive pricing and value for money
- Helpful and knowledgeable customer service team
- Secure payment options
- Positive customer reviews and a strong reputation
- Fast and reliable shipping
Cons
- Limited selection of certain specialized tools
- International shipping options may be limited
User Experience
Frost.co.uk provides a smooth and hassle-free user experience. The website's clean layout and intuitive interface make it easy for users to navigate through various categories and find the products they need. The search function is highly efficient and allows users to quickly locate specific items. Each product page includes detailed descriptions, specifications, and customer reviews, helping users make informed purchasing decisions.
Pricing and Value for Money
Frost.co.uk offers competitive pricing on their extensive range of automotive tools and equipment. They consistently provide excellent value for money, ensuring that customers get high-quality products at reasonable prices. Additionally, the website features regular promotions and discounts, further enhancing the value for money.
Customer Service
Frost.co.uk prides itself on delivering exceptional customer service. Their support team is highly knowledgeable, courteous, and responsive, readily assisting customers with any queries or concerns. Whether it's product recommendations, technical assistance, or order tracking, Frost.co.uk's customer service team goes the extra mile to ensure customer satisfaction.
Product Quality and Selection
As a trusted retailer, Frost.co.uk offers a wide selection of automotive tools, equipment, and accessories from renowned brands. Their commitment to quality is evident in the range of products they stock. Each item is meticulously sourced, ensuring that customers receive reliable and durable products that meet industry standards.
Website Usability
The Frost.co.uk website boasts excellent usability. Its simple and intuitive design allows users to effortlessly navigate through different categories and subcategories. The site loads quickly, providing a seamless browsing experience. The well-organized product pages provide all the necessary information, making it easy for users to compare options and make informed decisions.
Returns and Exchanges
Frost.co.uk has a fair and transparent returns and exchanges policy. If customers receive a faulty or incorrect item, they can return it within a specified period for a refund or exchange. The process is straightforward, and Frost.co.uk's customer service team is readily available to assist with any returns or exchanges.
Promotions and Discounts
Frost.co.uk regularly offers promotions and discounts, which provide customers with the opportunity to save on their purchases. These promotions are prominently advertised on the website, making it easy for customers to take advantage of the available discounts and special offers.
Reputation
Frost.co.uk has built a solid reputation within the automotive industry. With over 40 years of experience, they are known for their trustworthiness, reliability, and commitment to customer satisfaction. Positive customer reviews and testimonials further enhance their reputation as a reputable online retailer.
Payment Options
Frost.co.uk offers secure payment options, including major credit cards, such as Visa, Mastercard, and American Express. They also accept PayPal, providing customers with a convenient and secure way to complete their purchases.
Loyalty Programs
Frost.co.uk does not currently offer a specific loyalty program. However, they frequently reward their customers with special promotions, discounts, and exclusive offers, ensuring customers feel valued and appreciated.
Customer Reviews
Frost.co.uk has garnered numerous positive customer reviews across various platforms. Customers consistently praise their wide product selection, reliable service, and knowledgeable customer support. These reviews testify to the trustworthiness and credibility of Frost.co.uk as a reputable retailer.
Community Involvement
Frost.co.uk actively engages with the automotive community by sponsoring and participating in industry events and initiatives. They support and collaborate with various organizations, promoting the growth and development of the automotive industry.
Shipping and Costs
Frost.co.uk offers fast and reliable shipping services for both national and international customers. UK customers can enjoy free or low-cost shipping options for eligible orders, while international shipping costs may vary based on the destination. The website provides transparent information regarding shipping costs and estimated delivery times, ensuring customers can make informed decisions.
In conclusion, Frost.co.uk is a highly reputable online retailer for automotive tools, equipment, and accessories. They offer a wide selection of quality products, competitive pricing, excellent customer service, and a user-friendly website. With a strong reputation, positive customer reviews, and a commitment to customer satisfaction, Frost.co.uk is a reliable choice for automotive enthusiasts and professionals alike.