Frostoflondon Reviews

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V Vladimir Urbin
83 days ago

Exceptional Service and Dedication

I cannot speak highly enough of my experience with Despite a delay from the manufacturer, the team went above and beyond to ensure that I received the watch I had my heart set on. Their unwavering dedication and constant communication throughout the process truly set them apart. In a market where scarcity can often lead to disappointment, their relentless efforts made all the difference. I am truly grateful for their exceptional service and commitment to customer satisfaction.
E Evans
116 days ago

Exquisite Craftsmanship and Exceptional Service

Embarking on a quest to find the perfect custom pendant led me to Frost of London, and I couldn't be more delighted with my experience. The craftsmanship of the pendant I received was simply breathtaking, a true testament to the skill and dedication of the artisans at Frost of London. What truly set this experience apart was the exceptional service I received from Louis Atkins. His expertise, patience, and attention to detail ensured that my vision was brought to life in the most stunning way possible. Louis went above and beyond, investing time and care to make sure that every aspect of my pendant was perfect. I am incredibly grateful for the outstanding quality and reasonable prices that Frost of London offers. The attention to detail and commitment to excellence are truly commendable. Without hesitation, I highly recommend Frost of London to anyone in search of top-notch jewelry and unmatched customer service. Thank you, Louis Atkins and the entire team, for making my experience truly unforgettable. 👌🏻👌🏻
A Ashley
140 days ago

Exceeding Expectations: A Testimonial for

Upon searching for watch straps for my coveted Franck Muller timepiece, I stumbled upon Although the items I desired were initially out of stock, the exceptional communication from the team assuaged any concerns. The moment the watch straps were back in stock, they swiftly arrived at my doorstep, exceeding my expectations. The seamless customer service and dedication to keeping me informed throughout the process truly set Frost of London apart. Their commitment to ensuring customer satisfaction and delivering promptly showcases their reliability and professionalism. I wholeheartedly recommend Frost of London for any luxury watch needs; their attention to detail and personalized approach make them stand out in the realm of exquisite timepieces.
T Tom Naughton
173 days ago

Exemplary Professionalism Beyond Expectations: A Sincere Gratitude to

As a loyal customer of, I am consistently amazed by the unparalleled professionalism and efficiency they exhibit in every facet of their services. Whether it's for repairs or any other assistance, their team goes above and beyond to ensure a seamless experience. The ease with which they handle every request is truly commendable and speaks volumes of their dedication to customer satisfaction. Thank you,, for setting a benchmark in professionalism that others can only aspire to match.
M Mena Sheahan
220 days ago

An Unforgettable Shopping Journey at Frost London

My recent visit to will forever be etched in my memory as an exceptional shopping experience. Jess, the epitome of exemplary customer service, warmly welcomed me and graciously guided me through the store in August. What struck me the most was the absence of any pushy sales tactics; Jess exuded patience and genuine care, allowing me to explore at my own pace. After thoughtful deliberation, I entrusted Jess's expertise and ended up selecting a breathtaking bracelet that she recommended - a piece perfect for my everyday wear. Her dedication and personalized attention truly made my visit a delightful and memorable one. The ambience of the shop itself exuded elegance, making me eagerly anticipate my next visit. Without a doubt, Frost London has earned a loyal customer in me, thanks to the impeccable service and unique shopping experience provided by Jess. A heartfelt thank you for making my day so special!
D Diane Stevenson
282 days ago

Exquisite Pippo Perez Bracelet: A Testimonial of Patience and Persistence

When I set my eyes on the Pippo Perez bracelet on, I knew it was meant to adorn my wrist. Excitedly, I placed the order, eagerly anticipating its arrival. However, as days turned into weeks, my excitement waned as the expected timeframe for delivery came and went without a sign of the precious piece. Disappointment crept in as I realized that my expectations were not being met. The lack of communication regarding the status of my order left me feeling disconnected and uncertain. In my quest to unravel the mystery surrounding my beloved bracelet, I found myself repeatedly dialing Frost's number, seeking answers and reassurance. Despite the challenges faced in the process, the perseverance and patience paid off when the bracelet finally arrived in all its glory. The intricate details, the shimmering gems, and the impeccable craftsmanship truly made it worth the wait. While the journey to acquiring my Pippo Perez bracelet may have been filled with moments of doubt and frustration, the end result was a testament to the beauty of persistence and the joy that comes with owning a piece of such elegance and allure. Thank you,, for bringing this exquisite creation into my life.
P peter bartholomew
329 days ago


My heartfelt testimonial for stems from a change of plans that led me to experience their online services. Initially intending to visit their shop in Mayfair, circumstances shifted me towards their online platform. In search of a special gift, I selected a Frank Muller Ladies Bordeaux Red alligator watch strap, a piece of elegance and sophistication. The online ordering process was smooth and user-friendly, with an immediate confirmation email providing reassurance. The highlight, however, was the impeccable next day delivery service that exceeded expectations by arriving before midday, ensuring the gift would sparkle in its presentation package. The overall experience was nothing short of fantastic, leaving me eager to engage with frost of London Jewellers again in the future.
W Wadha Rashid
357 days ago

Transformed by Time: A Genuine Reflection on My Frost of London Experience

Reflecting on my recent order from, I find myself grappling with a mix of emotions. I had eagerly preordered a stunning Roberto Coin white gold necklace, only to be met with disappointment as time passed. The necklace, which I had longed for, arrived much later than anticipated, extending my wait and heightening my excitement. However, upon unwrapping the package, my heart sank as I noticed a subtle yet undeniable change in the color of the necklace. As I held the piece in my hands, the once pristine white gold seemed to have taken on a different hue, tarnished by an unexpected transformation. This unexpected turn of events left me feeling upset and disheartened, as the beauty I had envisioned was now marred by this unwelcome alteration. Despite these challenges, I must commend Frost of London for their prompt customer service and willingness to address my concerns. The support team listened attentively to my feedback and offered viable solutions to rectify the situation. Their professionalism and dedication to customer satisfaction deserve recognition, even in the face of unfortunate circumstances. While my experience may have been tinged with disappointment, I choose to view it as a testament to the unpredictable nature of life and the resilience of exceptional customer service. Though my Roberto Coin necklace may have evolved in ways I did not anticipate, the journey with Frost of London has been one of growth, understanding, and unwavering support. In the end, it is not just about the products we receive, but the relationships we build and the experiences we share along the way. Thank you, Frost of London, for being a pillar of integrity and a beacon of excellence in the world of luxury jewelry. This chapter may have been challenging, but it has undoubtedly left an indelible mark on my heart and soul.
M Michele Pisani
555 days ago

A Journey of Patience and Disappointment

Embarking on my experience with was like setting foot on a rollercoaster of emotions. As I eagerly awaited my first jewelry purchase, excitement turned to apprehension when my package lingered at the FedEx facility, a result of a miscommunication leading to a clearance delay. The items were eventually sent back, and I found myself wading through the murky waters of disappointment, with the jeweler suggesting a repurchase. After the second dispatch, a week-long stagnation at the FedEx facility ensued, mirroring the frustration that brewed within me. The lack of prompt responses from the jeweler via WhatsApp only added to my dismay, painting a picture of poor customer service. Through this journey of patience and disappointment, I learned that the shine of jewels pales in comparison to the glow of reliable service.
R Renee
561 days ago

A Gem of a Find: Unparalleled Craftsmanship and Exceptional Service

As I perused in search of the perfect jewelry piece, little did I know I was about to stumble upon a treasure trove of unparalleled craftsmanship and exquisite designs. The moment I laid eyes on their collection, I knew I had found a gem in the world of fine jewelry. The quality of the pieces on offer surpassed my expectations, each one exuding a sense of artistry and attention to detail that set them apart from the rest. But it wasn't just the jewelry that left me in awe; it was the exceptional customer service that truly made my experience unforgettable. Louis, a true gem himself, went above and beyond to ensure that I found exactly what I was looking for. His expertise and guidance were invaluable as he helped me create custom-made earrings that were nothing short of magnificent. The personal touch and care he exhibited throughout the process made me feel like a valued and cherished customer. Now, every time I adorn myself with these gorgeous pieces, I am reminded of the dedication and passion that went into crafting them. Thank you,, for not only providing me with stunning jewelry but also for creating an unforgettable shopping experience. In a world full of options, you've truly set the bar high. 🌟
G Goran
581 days ago

Unforgettable Experience at Frost of London

I can't help but gush about my unforgettable experiences at Each visit has been nothing short of exceptional, leaving me in awe of the stunning venue and the impeccable service by the staff. On top of that, the quality of the jewelry is nothing short of magnificent and completely flawless. I've even brought along clients who were equally enamored by the whole experience. I simply can't wait to revisit and immerse myself in the beauty of their jewelry once again. Thank you for consistently delivering such an outstanding experience!
C customer
584 days ago

Exemplary Service and Attention to Detail at

I cannot praise the team at enough for their exceptional customer service. When I reached out for additional bracelet links for my Franck Muller watch, they went above and beyond to assist me. Not only did they ensure that the bracelet was thoroughly inspected, but they also made sure it was securely attached before returning it to me. The warm welcome and attentive care I received from the entire team were truly remarkable. Despite having made my initial watch purchase elsewhere, the outstanding service I received has undoubtedly earned my loyalty, and I will definitely be returning to for all my future needs. Thank you for an incredible experience.
A Adel
585 days ago

A Gem of a Find: Unmatched Service and Expertise at

I cannot express enough how exceptional my experience was at Frost of London. From the moment I stepped foot in the store, the professional and knowledgeable staff made me feel truly valued. Their warm welcome and genuine interest in helping me find the perfect piece of jewelry was unparalleled. Not only did they patiently guide me through their stunning collection, but their expertise and advice were instrumental in my decision-making process. I left feeling grateful for the personalized attention I received and confident that I had made the right choice. Frost of London has now become my go-to destination for all things jewelry in London. Thank you for setting the bar high and exceeding all expectations!
D Didi Ndiomu
585 days ago

Exemplary Expertise and Exceptional Customer Care at Its Finest

As someone who has frequented for what seems like an eternity, I cannot help but marvel at the unparalleled level of knowledge and expertise exhibited by the team at Frost of London. Their commitment to excellence not only meets but surpasses my every expectation with each interaction. From their extensive product knowledge to their impeccable service delivery, Frost of London has consistently set the gold standard in the industry. My experiences with them have always been nothing short of exceptional. To the team at Frost of London, your dedication to your craft does not go unnoticed. Thank you for continuously exceeding my expectations and providing a level of service that is truly unparalleled. Here's to many more years of continued success and excellence. Godspeed indeed!
G Guy B
585 days ago

An Unforgettable Experience with Frost of London’s Exceptional Customer Service

Having recently embarked on a journey to find the perfect gift for my wife, I stumbled upon - and what a discovery it turned out to be! From the moment I reached out to their customer service team, I was greeted with unparalleled warmth and expertise that set the tone for a truly unforgettable experience. Their staff not only guided me through the entire process with patience and attention to detail but also exuded a genuine passion for their craft that was truly infectious. Their wealth of knowledge about jewellery and watches was evident in every recommendation they made, making me feel like a valued VIP every step of the way. The seamless combination of professionalism and personal touch left a lasting impression on me, solidifying my trust in Frost of London as the go-to destination for exquisite jewellery and watches. If you're looking to treat yourself or a loved one to a special piece, I wholeheartedly recommend Frost of London for an unparalleled shopping experience that goes beyond just a purchase - it's an investment in memories to cherish for a lifetime.


Frost of London is a renowned luxury boutique offering a wide range of exquisite timepieces, fine jewelry, and accessories. With an impressive collection of high-end brands, Frost of London has established itself as a go-to destination for luxury enthusiasts. This editorial review will delve into various aspects of the website, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: 1. Vast Selection: Frost of London offers an extensive variety of luxury brands, ensuring that shoppers can find their desired timepieces and jewelry. 2. High-Quality Products: The website only features renowned luxury brands, guaranteeing the authenticity and superior quality of their offerings. 3. User-Friendly Interface: Frost of London provides a straightforward and easy-to-navigate website, allowing customers to shop with convenience. 4. Exclusive Pieces: The boutique often carries limited-edition and hard-to-find items, giving customers access to unique and coveted products. 5. Secure Shopping: The website employs secure payment methods to safeguard customer transactions and personal information. Cons: 1. Price Range: As a luxury retailer, Frost of London's products generally come with higher price tags, making them less affordable for some customers. 2. Limited Budget Options: While the boutique offers luxury pieces, there may be fewer choices available for customers looking for more affordable options.

User Experience

Frost of London provides a seamless user experience, starting from the moment customers land on their website. The clean and intuitive design aids in effortless navigation, allowing visitors to explore the various product categories with ease. The website loads quickly, ensuring a smooth browsing experience. High-resolution product images and detailed descriptions assist customers in making informed decisions. A comprehensive search function enables users to search for specific brands or products efficiently. Additionally, user reviews and ratings help shoppers gain insights into the shopping experiences of others.

Pricing and Value for Money

Frost of London primarily focuses on luxury brands, and consequently, their products come with premium price tags. However, the higher price reflects the exceptional quality, craftsmanship, and exclusivity of the offerings. While the prices may be considered steep for some, customers gain access to prestigious and sought-after luxury brands, ensuring excellent value for money. Additionally, Frost of London occasionally offers promotions and discounts, providing opportunities for customers to make purchases at more affordable prices.

Customer Service

Frost of London is committed to delivering exceptional customer service. Their knowledgeable team is readily available to assist customers with any queries, ensuring a personalized shopping experience. Customers can reach out to the boutique via phone, email, or by visiting their London store. Frost of London's prompt response times and dedication to resolving customer issues contribute to their strong reputation for excellent customer service.

Product Quality and Selection

Frost of London showcases a carefully curated selection of luxury timepieces, jewelry, and accessories. By partnering with prestigious brands, such as Rolex, Audemars Piguet, Cartier, and more, the boutique ensures the highest standards of quality. Each product is meticulously inspected for authenticity, ensuring that customers receive genuine luxury items. Moreover, Frost of London regularly updates its collection, offering customers access to the latest designs and limited-edition pieces.

Website Usability

Frost of London's website is designed to be user-friendly, making it easy for customers to browse and purchase their desired luxury items. Clear navigation menus and categorized sections enable visitors to locate their preferred brands and products effortlessly. The website layout is intuitive and responsive, ensuring a seamless experience across various digital devices. The addition of advanced search filters and sorting options facilitates precise product searches, further enhancing usability.

Returns and Exchanges

Frost of London provides a hassle-free returns and exchanges policy for customers. If a purchased item does not meet expectations or requirements, customers can initiate a return or exchange within a specified timeframe. The boutique ensures that the products are returned in their original, unused condition with all accompanying documentation. Frost of London's transparent and customer-centric approach to returns and exchanges contributes to their excellent reputation and customer satisfaction.

Promotions and Discounts

Frost of London occasionally offers promotions and discounts to enhance customer affordability and create opportunities for savings. These promotions may include limited-time discounts, special pricing on select products, or exclusive offers for newsletter subscribers. Customers are advised to regularly check the website or subscribe to the newsletter to stay updated on the latest promotions and discounts.


Frost of London has established a solid reputation as a trusted luxury retailer. With years of experience and partnerships with renowned luxury brands, they have garnered trust within the industry and among customers. The boutique's commitment to delivering authentic, high-quality products, along with their exceptional customer service, has contributed to their excellent reputation.

Payment Options

Frost of London offers secure and convenient payment options. Customers can choose from various methods, including credit/debit cards and bank transfers. The website employs industry-standard security measures to protect sensitive payment information, ensuring safe transactions.

Loyalty Programs

At present, Frost of London does not offer a specific loyalty program. However, they provide a personalized shopping experience and prioritize customer satisfaction, cultivating a sense of loyalty through their exceptional service and exclusive offerings.

Customer Reviews

Frost of London values customer feedback and provides a platform for customers to share their experiences and reviews regarding their purchases. The website features customer reviews and ratings for products, helping potential shoppers make more informed decisions based on the experiences of others. These reviews further contribute to the transparency and trustworthiness of Frost of London as a luxury retailer.

Community Involvement

Frost of London actively engages with its customer community through social media platforms. They frequently share updates, new arrivals, and exclusive offers on Instagram, Facebook, and Twitter, enabling customers to stay connected and involved with the brand. By fostering a sense of community, Frost of London maintains strong relationships with its customers and creates opportunities for interaction.

Shipping and Costs

Frost of London offers reliable and efficient shipping services for customers worldwide. The boutique ensures that all orders are packed securely and delivered through reputable carriers. Shipping costs may vary based on the destination, weight, and value of the order. Customers are typically provided with a tracking number to monitor the progress of their shipments. Frost of London aims to deliver orders within a reasonable timeframe, taking into account international shipping regulations and customs procedures. In conclusion, Frost of London excels in providing a luxury shopping experience through its diverse selection of high-quality timepieces, fine jewelry, and accessories. The website's user-friendly interface, commitment to customer service, and dedication to authenticity contribute to its reputation as a trusted luxury retailer. Although the boutique primarily focuses on luxury brands with higher price points, occasional promotions and discounts provide opportunities for customers to find value for money. Frost of London's exceptional product quality, convenient website usability, transparent returns and exchanges policy, and active community involvement further elevate its standing in the luxury retail market.