Frozenfruit Reviews

Voted Poor (2/5)

58 Votes

58 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

24% users rated Terrible
22% users rated Poor
19% users rated Average
33% users rated Very Good
2% users rated Excellent
Write a review

Introduction: is an online platform that specializes in providing a wide variety of high-quality frozen fruits to customers in the United Kingdom. With a focus on convenience and nutrition, they aim to offer a convenient way for individuals and businesses to incorporate fruits into their daily diet. This editorial review will delve into various aspects of, assessing its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:


  • Extensive selection of frozen fruits
  • High-quality products
  • Convenient online shopping experience
  • Competitive pricing
  • Eco-friendly packaging materials


  • Limited range of organic frozen fruits
  • No subscription or recurring delivery options

User Experience: provides a user-friendly online shopping experience. The website is well-designed and easy to navigate, allowing users to quickly find the desired products. The product descriptions are informative, providing details on the origin, nutritional values, and potential uses of each frozen fruit. The checkout process is streamlined, and customers can easily track their orders. However, the lack of a mobile app limits the convenience for customers who prefer shopping on their smartphones.

Pricing and Value for Money: offers competitive pricing for its range of frozen fruits. While the prices may vary depending on the specific fruit and packaging size, they remain affordable and reasonable. Considering the high quality of the products and the convenience of online shopping, provides good value for money.

Customer Service:

The customer service provided by is commendable. The support team is responsive and helpful, addressing customer inquiries and concerns promptly. Additionally, the website offers a comprehensive FAQ section with detailed information on various topics, including delivery, returns, and product storage. However, the absence of a live chat feature can be a drawback for customers seeking real-time assistance.

Product Quality and Selection: specializes in offering high-quality frozen fruits sourced from trusted suppliers. The fruits are harvested at their peak ripeness and promptly frozen to preserve their nutritional value and taste. The selection is extensive, encompassing a wide range of fruits, including berries, tropical fruits, and citrus fruits. However, the availability of organic options is limited, which may be a drawback for customers seeking organic produce.

Website Usability:

The website is well-designed and optimized for usability. The layout is intuitive, with clear categorization and search functionalities that facilitate easy product discovery. The site also provides relevant filters, allowing users to refine their search based on their specific requirements. The loading speed is satisfactory, ensuring a seamless browsing experience. However, occasional lagging during peak hours has been reported, which could be improved to further enhance the usability.

Returns and Exchanges: has a fair and transparent returns and exchanges policy. Customers can request a return or exchange within a specified timeframe if they receive damaged or incorrect products. However, it is worth noting that due to the nature of the products, returns may not be accepted for issues unrelated to quality or accuracy.

Promotions and Discounts: occasionally offers promotions and discounts to provide customers with added value. These promotions can include discounted bundle deals, seasonal sales, or limited-time offers. Customers can keep track of ongoing promotions through the website's dedicated promotions page or by subscribing to their newsletter. Adding a loyalty program or rewards system would further enhance the promotional offerings and incentivize customer loyalty.

Reputation: has established a positive reputation within the industry. The company is known for its commitment to quality, convenience, and customer satisfaction. Customers recognize and appreciate the superior taste and nutritional value of the frozen fruits provided. Furthermore, has received positive feedback regarding its packaging, highlighting its use of eco-friendly materials.

Payment Options: offers a variety of secure payment options to cater to customer preferences. These options include major credit/debit cards, such as Visa, Mastercard, and American Express. Additionally, customers can make payments through trusted third-party payment providers, ensuring the safety of their financial information.

Loyalty Programs:

As of the time of this review, does not offer a formal loyalty program. However, customers can subscribe to the newsletter to receive exclusive promotions and updates.

Customer Reviews:

The customer reviews for are overwhelmingly positive. Customers appreciate the product quality, freshness, and wide selection available. The efficient and accurate delivery process is also highlighted in many reviews. The few negative reviews primarily focus on the limited organic options and occasional lagging on the website during peak hours.

Community Involvement: actively engages with the community through various initiatives. This includes collaborating with local charities and organizations to support social causes related to food sustainability, nutrition education, and community well-being. Their efforts in contributing to the local community are commendable.

Shipping and Costs: offers reliable and efficient shipping services to customers across the United Kingdom. The shipping costs are calculated based on the weight and size of the order, ensuring fairness and transparency. Orders are usually dispatched within 1-2 business days, and customers can select their preferred delivery method during checkout, including standard or expedited options.

In conclusion, stands out as a reputable online platform offering an extensive range of high-quality frozen fruits. With excellent user experience, competitive pricing, commendable customer service, and a commitment to product quality, provides a reliable and convenient source for incorporating fruits into a balanced and nutritious diet.