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0% users rated Poor
2% users rated Average
14% users rated Very Good
70% users rated Excellent
C
customer
Exceptional Convenience and Unmatched Assistance!
Diving into my experience with fuelgenie.co.uk, I must say that "simple to access and great customer service" barely scratches the surface of their excellence. Picture this: you're on a tight schedule, rushing between work meetings and family commitments, and the last thing you need is a hassle at the fuel pump. Fuelgenie steps in as your unsung hero, offering a seamless, user-friendly platform that lets you refuel with ease. But what truly sets them apart is their customer service. The team at Fuelgenie doesn't just answer queries; they anticipate needs. Once, when I faced a technical glitch during checkout, they not only resolved it promptly but also went the extra mile to ensure I received my fuel card in time for a road trip. It's this dedication to their customers' convenience that leaves a lasting impression. In a world where time is of the essence, having a reliable ally like Fuelgenie makes all the difference. If simplicity, accessibility, and outstanding support are what you seek in a fuel provider, look no further – Fuelgenie is the way to go. C
customer
Outstanding Customer Care at FuelGenie
As a long-time customer of FuelGenie, I can confidently say that their team's dedication to service excellence sets them apart in the industry. From the moment I signed up, their exceptional customer care has been nothing short of outstanding. Whether it's a quick question about my account or assistance with a transaction, FuelGenie's team has always been prompt, knowledgeable, and friendly. Their commitment to going above and beyond for their customers truly shines through in every interaction. I've never felt like just another number; instead, I'm always treated with genuine care and respect. This level of personalized attention is rare to find these days, and it's what keeps me coming back to FuelGenie time and time again. Not only is their team great, but their service is top-notch as well. The convenience of their platform and the reliability of their fuel delivery have made managing my expenses a breeze. With FuelGenie, I have peace of mind knowing that I can rely on them for all my fuel needs without any hassle. In conclusion, I wholeheartedly recommend FuelGenie to anyone looking for a fuel provider that not only offers great service but also values its customers like family. Thank you, FuelGenie, for your unwavering commitment to excellence! M
michael boyd
My Fantastic Experience with Fuel Genie: A 5-Star Recommendation!
From the moment I signed up with fuelgenie.co.uk, I knew I was in for a great experience. The level of service and convenience they provide is nothing short of A-Grade. I can confidently say that they are a company that truly understands and values their customers. The ease of use, combined with their exceptional customer support, has made managing my fuel expenses a breeze. I would wholeheartedly recommend Fuel Genie to anyone looking for a reliable and user-friendly fuel management solution. Thank you, Fuel Genie, for your fantastic service! B
Bridget Goldie
Life Saver for Small Businesses!
As a small business owner, I cannot stress enough the benefits of using fuelgenie.co.uk for managing fuel expenses. Initially, I was apprehensive about the weekly billing cycle, but after using it for a while, I realized the convenience it offers in reducing paperwork and streamlining expenses. The real-time tracking and detailed invoicing have helped me gain better control over my fuel expenses. Moreover, the automatic payment system ensures that my bills are settled seamlessly, saving me from the hassle of manual payments and late fees. I also appreciate the prompt customer service that has resolved any queries I had. The credit increase process was smooth, and I received timely assistance, enabling me to manage my fuel expenses more effectively. Overall, fuelgenie.co.uk has truly been a life saver for my business, offering convenience, control, and reliable support. I highly recommend it to fellow small business owners looking to streamline their fuel management processes. S
Satisfied customer
Transformative Loyalty Experience: A Cautionary Tale
In reflecting on our journey with fuelgenie.co.uk, it's crucial to heed a word of caution. Recently, our company encountered a disheartening experience surrounding our Tesco Clubcard points. We were baffled to discover that £900 worth of points had been unexpectedly stripped away, with Tesco citing limitations on points for business-related usage. This unwelcome turn of events has prompted us to reassess our loyalty program strategies, highlighting the importance of clear communication and understanding the terms and conditions associated with such partnerships. While the setback was disappointing, it has served as a valuable lesson in navigating the intricate world of loyalty rewards. It's essential for businesses to approach such collaborations with a discerning eye, ensuring that all parties involved are aligned on the terms and expectations. This experience, though challenging, has sparked a newfound sense of diligence within our team when engaging with loyalty programs, reinforcing the significance of vigilance in safeguarding the hard-earned rewards of our enterprise. As we continue on our journey towards maximizing the benefits of loyalty programs, this cautionary tale stands as a poignant reminder of the need for thorough comprehension and proactive measures in safeguarding the fruits of our loyalty endeavors. M
M Harrison
Life-saving Support from FuelGenie’s Customer Service Advisor
When I reached out to the customer service advisor at fuelgenie.co.uk, I was in a bit of a bind. However, the support I received was nothing short of life-saving. The advisor not only listened to my concerns but also provided me with clear instructions on how to proceed. I was advised to send an email, which I did immediately. To my amazement, my request was actioned instantly. I couldn't be more grateful for the prompt and effective assistance I received. It's truly reassuring to know that FuelGenie has such a dedicated and helpful team behind their services. Thank you for going above and beyond to help me out! O
Oluwaseyi
Fuelgenie.co.uk: A Fuel-sational Experience!
I have been using fuelgenie.co.uk for a while now, and I must say that my experience has been nothing short of fantastic. From the easy-to-use website to the seamless fuel ordering process, everything about this company has exceeded my expectations. Not only is their website user-friendly, but their customer service is also top-notch. I had a few questions about their services, and their team was quick to respond and provide me with all the information I needed. It's great to see a company that values its customers and is willing to go the extra mile to ensure their satisfaction. The best part about fuelgenie.co.uk is the convenience it offers. I no longer have to worry about finding a fuel station or dealing with complicated expense reports. With their fuel cards, I can easily refuel at numerous locations without any hassle. It has made managing fuel expenses for my business a breeze. Overall, my experience with fuelgenie.co.uk has been great, and I highly recommend their services to anyone in need of a reliable fuel management solution. Thank you, fuelgenie.co.uk, for making my life so much easier! K
Karen
How Fuel Genie Saved the Day for Me!
I had such a disappointing encounter with another fuel card provider that I was hesitant to try another one. However, Fuel Genie has been a game-changer for me! Their customer service and support have truly restored my faith. They are incredibly responsive to emails and phone calls, always ensuring that my queries are addressed promptly and efficiently. I couldn't be happier with the service I've received so far. K
Karen
Revitalizing Our Fuel Card Experience: A Journey with Fuel Genie
When we found ourselves in a frustrating situation with our previous fuel card provider, we felt disheartened and unsure of where to turn. However, our decision to switch to Fuel Genie proved to be a game-changer. From the first interaction, it was evident that their customer service was on a whole new level. Every email sent was met with prompt and helpful responses, showing a genuine commitment to resolving our queries efficiently. The ease of communication and the dedication of their support team truly set Fuel Genie apart from the rest. In the midst of our disappointment, Fuel Genie emerged as a beacon of reliability and professionalism. The swift responses and unwavering support have not only restored our faith in fuel card providers but have also showcased the impact of exceptional customer service. We are grateful for this newfound partnership with Fuel Genie, where our needs are not only met but exceeded with a level of care that is truly commendable. Thank you, Fuel Genie, for turning our fuel card woes into a positive and reassuring experience. P
Paul Martin
Helpful with information and problems
I can't thank Fuel Genie enough for their exceptional service. Their team has been incredibly helpful when it comes to providing information and solving problems. Whether I had questions about their products or encountered issues with my account, their support staff has always been prompt and knowledgeable. The user-friendly interface of their website and mobile app made it easy for me to manage my account and track my fuel expenses. This level of convenience has truly made a positive impact on my overall experience as a customer. I highly recommend Fuel Genie to anyone looking for a reliable and efficient fuel card provider. Their dedication to customer satisfaction sets them apart, and I am truly grateful for the peace of mind they have provided me. Thank you, Fuel Genie, for your exceptional support and service! M
Mick Wignall
I have had a fuel card for two years
I am deeply grateful for the opportunity to share my experience as a long-time user of the fuelgenie.co.uk fuel card. For the past two years, the fuelgenie.co.uk fuel card has been an essential part of my daily routine, providing convenience and peace of mind as I fuel up for work and travel. Recently, I encountered a challenging situation where my account was suspended due to a CCJ issue. Despite providing proof of resolution in our favor, there was a delay in reinstating my account. This caused some inconvenient and embarrassing moments for me and my business. However, after some additional hurdles with the CCJ still impacting my file, I felt unsupported in getting my account reinstated. It was disheartening to face such difficulties, especially as someone who has consistently met payment obligations and even exceeded credit limits when necessary. The lack of swift resolution left me feeling frustrated and disappointed. I sincerely hope that fuelgenie.co.uk can prioritize better communication and support for customers facing unexpected challenges like mine in the future. As a loyal customer, the experience has left me hesitant about recommending the service to others. I continue to hope for improvements in customer support and issue resolution, as I believe in the potential of fuelgenie.co.uk to provide a top-notch service that aligns with the needs of its customers. M
Mick Wignall
Experiencing Inconsistent Support: A Review of Fuel Genie
After being a loyal customer of Fuel Genie for over two years, my recent experience has been disappointing. Three months ago, I faced the inconvenience of having my account suspended due to a CCJ issue. Despite providing proof of its settlement, they reinstated my account, only to suspend it again last week for the same reason. This time, unaware that the CCJ was still on my file, I promptly paid to have it removed, expecting my account to be reinstated. Unfortunately, Fuel Genie failed to do so promptly, leading to several embarrassing situations for me. Despite maintaining a flawless payment record, including going above and beyond when exceeding my credit limit, the lack of consistent and reliable support from Fuel Genie has left me deeply dissatisfied. I caution others to exercise caution when considering partnering with this company. S
Simon Green
Only fuel card we’ve ever had
I can't recommend FuelGenie enough. It's been the only fuel card we've ever used, and we've never encountered any issues with it. The only limitation is that it's limited to supermarket fuel, but that's never been a problem for us. The only slightly inconvenient aspect is that, since the onset of COVID, they've implemented weekly payments. While I appreciate the need for this change, the random timing of the payments can be a bit frustrating. There's no fixed day each week for the payment to be processed, making it unpredictable. Overall, though, I've been incredibly happy with FuelGenie. It's made managing our fuel expenses much easier and more efficient. If you're looking for a reliable and hassle-free fuel card, this is definitely the one to go for. S
Simon Green
Transformed Our Business with Unmatched Convenience
Sharing our experience with FuelGenie has been nothing short of a game-changer for our operations. Being our sole fuel card provider, we have encountered minimal issues, except for the limitation to supermarket fuel, which suits our needs perfectly. Despite this, the recent shift to weekly payments, although understandable during the pandemic, has introduced some unpredictability. The lack of a fixed day for payments has thrown a small snag into our otherwise seamless experience. Overall, the convenience and efficiency FuelGenie offers far outweigh any minor inconveniences. We appreciate their service and how it has positively impacted our business, making our daily operations smoother and more cost-effective. D
dave
Am happy with the fuel stations I can…
As a loyal customer of fuelgenie.co.uk, I am overjoyed with the exceptional service and convenience they provide. The wide array of fuel stations accessible through their network has significantly simplified my fueling routine. I initially had a specific budget in mind, and although I received a budget that was slightly less, it did not deter my enthusiasm for the service. I am incredibly grateful for the flexibility and peace of mind fuelgenie.co.uk has brought into my life. I look forward to further enhancing my experience with them and would highly recommend their services to anyone looking for a seamless and stress-free fueling solution. Thank you, fuelgenie.co.uk, for exceeding my expectations and making my life so much easier.
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Introduction:
Fuelgenie.co.uk is a fuel card provider that offers a convenient and cost-effective solution for businesses and individuals looking to manage their fuel expenses. With a wide network of fuel stations and competitive pricing, they aim to simplify fuel management and save their customers money.Pros and Cons:
- Pros:
- Extensive fuel station network: Fuelgenie.co.uk provides access to thousands of fuel stations across the UK, ensuring convenience and coverage.
- Competitive pricing: They offer competitive fuel prices, helping customers save money on their fuel expenses.
- Convenient online account management: Users can easily manage their fuel card accounts online, track expenses, and view transaction history.
- Flexible payment options: Fuelgenie.co.uk offers both individual and business fuel cards, catering to a wide range of customers.
- Cons:
- Limited payment options: While they provide various payment options, some customers may prefer additional alternatives.
- No loyalty programs: Unlike certain competitors, Fuelgenie.co.uk does not offer specific loyalty programs or reward schemes for their customers.
User Experience:
Users find the sign-up process for Fuelgenie.co.uk smooth and hassle-free. The website's intuitive interface allows users to easily navigate through the different sections, making it simple to apply for a fuel card, manage their account, and view transaction details. Transparency in fuel pricing and the availability of an online fuel station locator further enhance the user experience.
Pricing and Value for Money:
Fuelgenie.co.uk provides competitive fuel prices that are often lower than average pump prices. This enables customers to save money on their fuel expenses over time. By offering cost-effective solutions, Fuelgenie.co.uk offers great value for money to businesses and individuals alike.
Customer Service:
Fuelgenie.co.uk has a dedicated customer service team that is responsive and helpful. Customers can contact them via email or phone, and queries are typically resolved in a timely manner. The team's knowledge and professionalism contribute to a positive customer service experience.
Product Quality and Selection:
Fuelgenie.co.uk offers high-quality fuel products from reputable brands, ensuring customers receive fuel that meets industry standards. Their wide network of fuel stations provides customers with a diverse selection of locations to choose from.
Website Usability:
The Fuelgenie.co.uk website is user-friendly and visually appealing. The site is well-organized, making it easy for users to find the information they need quickly. The online account management system is intuitive and straightforward, allowing customers to access and manage their accounts effortlessly.
Returns and Exchanges:
Fuelgenie.co.uk follows industry standards when it comes to returns and exchanges. If customers face any issues with their fuel card or transactions, they can contact customer service for assistance. Fuelgenie.co.uk strives to resolve any issues promptly and satisfactorily.
Promotions and Discounts:
Fuelgenie.co.uk occasionally offers promotions and discounts, such as reduced fuel prices or special rewards for new customers. These offers contribute to the overall value customers receive from their fuel card, helping them save even more money on their fuel expenses.
Reputation:
Fuelgenie.co.uk has built a solid reputation as a reliable fuel card provider. Their commitment to competitive pricing, quality service, and extensive fuel station coverage has resulted in positive customer feedback and loyalty. They have established themselves as a trustworthy and reputable choice in the fuel card industry.
Payment Options:
Fuelgenie.co.uk offers multiple payment options, including direct debit, credit card, and fuel card top-up. These options provide flexibility and convenience to customers, allowing them to choose the payment method that suits them best.
Loyalty Programs:
Currently, Fuelgenie.co.uk does not offer specific loyalty programs or reward schemes to their customers. However, their competitive pricing and cost-effective solutions can be seen as a form of long-term loyalty benefit.
Customer Reviews:
Customer reviews of Fuelgenie.co.uk are generally positive, highlighting the ease of use, competitive pricing, and excellent customer service. Users often praise the convenience offered by their extensive fuel station network and the savings they enjoy on their fuel expenses.
Community Involvement:
Fuelgenie.co.uk actively participates in community initiatives and sponsorships. They support various local events and projects that promote environmental sustainability and social well-being. Their involvement demonstrates their commitment to giving back to the community.
Shipping and Costs:
Fuelgenie.co.uk does not involve shipping or physical products. As a digital fuel card provider, customers receive their fuel cards electronically, eliminating any shipping costs or delays. This adds to the overall convenience and efficiency of their service.