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26% users rated Excellent
Unparalleled customer service and quality products
I can't begin to express my gratitude for the exceptional customer service I received from Fully. After purchasing a Fully desk, I mistakenly ordered the wrong color frame. However, the team promptly reached out to me with clear instructions on how to exchange it. Not only did they assist me in ordering the correct frame, but they also ensured a smooth return process for the old one. Despite this seamless experience, I encountered a hiccup when the refund for the initial frame didn't reflect in my account. While disheartened, I reached out to the support team, and despite a few delays, they diligently maintained communication and ultimately resolved the issue. This level of commitment to their customers truly sets Fully apart, and I am now a loyal advocate of their top-notch products and unparalleled service. Thank you, Fully, for turning an initial error into a testament of outstanding customer care and quality assurance.Transformed my workspace – Forever Grateful
Reflecting on my experience with Fully, I can't help but feel grateful for the incredible transformation their desk has brought to my workspace. A few months back, amidst my eagerness to elevate my office setup, I made a minor error in ordering the wrong color frame (alloy). However, my initial dismay swiftly turned into admiration for Fully's exceptional customer service. Promptly, they reached out with detailed instructions on how to rectify my mistake. Following their guidance, I placed an order for the correct frame and returned the erroneous one for a refund. While the journey seemed flawless until that point, a hiccup appeared when the refund did not materialize despite reassurances from their team. Multiple emails promising resolution eventually led to silence, leaving me disheartened momentarily. Yet, amidst these challenges, the allure of my new desk and the positive impact it had on my productivity overshadowed this delay. My workspace now exudes a sense of sophistication and functionality, thanks to the meticulously designed Fully desk. As I sit at my desk each day, surrounded by its elegance, I am reminded of the unwavering commitment Fully has to creating top-notch products. The delay in the refund might have been a bump in the road, but the joy and efficiency the desk brings to my work life far outweigh any momentary setbacks. I remain forever grateful for this enduring transformation Fully has brought into my workspace.How Fully’s Jarvis Desk Failed to Live Up to its Pricey Promise
I purchased Fully's renowned Jarvis desk with high hopes and excitement, drawn in by its impressive 12-year warranty. At first, the desk lived up to its reputation, elevating my work-from-home experience with its seamless transition between sitting and standing positions. However, as time passed, the desk began to falter, showing signs of malfunction. The fear of it getting stuck in an inconvenient position loomed over me, impacting my productivity and comfort. Seeking assistance, I reached out to Fully's customer support, only to be engulfed in a nightmarish ordeal that mirrored the experiences of others. Despite the website's assurance of a ten-day response time, my plea for help went unanswered, leaving me stranded in a sea of frustration and disillusionment. To exacerbate matters, I discovered that the desks are now being distributed through Herman Miller, further complicating the support process. My hopes for a reliable warranty were dashed as Herman Miller directed me back to Fully for resolution, exposing a disheartening gap between promise and delivery. This disheartening experience has overshadowed the initial allure of the Jarvis desk, leaving me grappling with unmet expectations and a sense of betrayal. In the end, the costly investment in the Jarvis desk turned sour, highlighting the stark disparity between the brand's promise of quality and the disappointing reality of inadequate support.Transformed by Fully.com: A Testimonial of Quality and Disappointment
When I invested in an expensive Jarvis desk from Fully back in 2021, I was thrilled by its promise of a 12-year warranty. The desk quickly became an essential part of my workspace, aiding me in maintaining comfort and productivity throughout the day. However, my enthusiasm was recently dampened when the desk started experiencing malfunctions. The issue at hand was far from trivial – the last thing one needs is a desk that gets stuck in an awkward position, disrupting workflow and causing discomfort. Dishearteningly, my journey through customer support felt like a nightmare, echoing the frustrations of another reviewer who shared a similar experience. Despite Fully's website boasting a ten-day response time, I received no communication from them, leaving me stranded with a dysfunctional desk. Adding to the confusion, I discovered that Fully was now selling desks through Herman Miller. When I sought support from Herman Miller, I was redirected back to Fully for assistance, leaving me questioning the integrity of the warranty. While my initial experience with Fully was one of excitement and satisfaction, the lack of timely and effective support has cast a shadow of disappointment over my otherwise positive perception. As I navigate through this challenge, I hope for a resolution that will restore my faith in the quality and reliability promised by Fully.Unparalleled Support Experience with Fully/MillerKnoll
I cannot stress enough how exceptional my customer support experience with Fully/MillerKnoll has been. From the seamless purchase of my Jarvis desk to the unfortunate malfunction of the control, every interaction with their support team has been nothing short of outstanding. When my Jarvis desk control stopped working, I initially felt a sense of worry. However, my concerns were swiftly alleviated by the efficient and empathetic support provided by Fully/MillerKnoll. Despite the absence of live chat or a support phone number, the email support system proved to be remarkably effective. Upon reaching out for assistance, I received a response within a reasonable timeframe. Even though I had already exhausted the troubleshooting steps outlined in their support documentation, the support team remained patient and understanding as I submitted the required information. Despite facing unforeseen delays in the resolution process, the support team stayed attentive and dedicated to finding a solution. Their commitment to addressing my issue was truly commendable and reinforced my trust in their brand. Contrary to any negative experiences expressed by others, Fully/MillerKnoll has surpassed my expectations in terms of customer care. They displayed a genuine willingness to assist and cater to my needs, ultimately ensuring that my satisfaction remained their top priority. I wholeheartedly endorse Fully/MillerKnoll for their unparalleled dedication to customer support. Amidst the challenges, they have exemplified the utmost professionalism and sincerity, solidifying my confidence in their brand.Embracing Excellence: A Testimonial for Fully & MillerKnoll Support
Reflecting on my journey with Fully, a story of highs and lows emerges. Initially, the service received when purchasing my Jarvis desk was exceptional, a true testament to Fully's commitment to customer satisfaction. However, a shift occurred when MillerKnoll took the reins, leading to a frustrating experience when seeking support for a malfunctioning control unit. Navigating their website, I found myself facing a lack of immediate support channels, such as live chat or a dedicated helpline, leaving me with the only option of sending an email. Despite diligently following their troubleshooting guides, the resolution remained elusive, prolonging my desk's downtime. The support journey turned arduous as weeks passed without a satisfactory response. The back-and-forth email exchanges felt like a loop, with the same generic support PDF being repeatedly offered. Frustration peaked when instructed to share sensitive banking details for a refund, overlooking my simple request for part replacements. The ordeal with Fully and MillerKnoll has been disheartening, revealing a concerning disregard for customer needs and a detachment from their once-praised service standards. As a loyal customer seeking assistance, I was met with delays, generic responses, and a lack of genuine care. In conclusion, cautions are warranted when engaging with the new rendition of Fully under MillerKnoll's stewardship. The essence of customer centricity seems lost, overshadowed by questionable practices that leave patrons feeling unheard and undervalued. The allure of excellence that once defined Fully's service has dimmed, leaving behind a shadow of disappointment and frustration.Life-changing standing desk, with exceptional customer service
My experience with Fully.com has been nothing short of remarkable. After purchasing the 180cm standing desk in April, I was thrilled with its prompt delivery. Although the desk mechanism functions adequately, I encountered an issue with the top being wobbly, despite my meticulous assembly efforts. This instability was unsuitable for my long working hours, especially during video calls where even the slightest movement was noticeable. I reached out to Fully twice via email, seeking guidance and later requesting a refund, as the desk was priced at £500+. Regrettably, I did not receive any response. Despite this setback, I found their customer service exceptional in resolving similar concerns, and I am truly impressed by their commitment to customer satisfaction.Empowering Workspace Transformation: A Testimonial of Transformation with Fully
My experience with Fully has been a journey of mixed emotions. Upon ordering a 180cm standing desk in April, I was excited for the positive changes it would bring to my workspace. The desk arrived promptly, showcasing the seamless mechanism it boasted. However, my enthusiasm quickly waned as I discovered the top was alarmingly wobbly, rendering it impractical for daily use despite my best efforts to stabilize it. Working from home, especially during video calls, became a challenge as the desk's instability translated into an unwelcome camera wobble, disrupting my professional presence. Seeking assistance, I reached out to Fully's customer service team twice via email in hopes of finding a solution or potentially obtaining a refund. Unfortunately, my attempts fell on deaf ears, leaving me feeling stranded with a hefty investment of over £500 that failed to meet my expectations. While the initial promise of workspace transformation with Fully's standing desk fell short, I couldn't help but feel disheartened by the lack of customer support. Despite the setback, I remain hopeful that Fully will recognize the opportunity to rectify this experience and empower customers like myself to truly unlock their full potential in an ever-evolving workspace environment.Exceptional product quality, but disappointing customer service
As a loyal customer of Fully.com, I was initially delighted with the exceptional quality of their products. However, my experience took a frustrating turn when I encountered issues with shipment delays and inadequate customer support during May 2022. Despite my initial disappointment, I appreciate the effort made by Fully to rectify the situation. After expressing my concerns and leaving a low-star review, I was contacted by Fully with an offer to compensate for the inconvenience. I was promised a complimentary chair as a gesture of goodwill. Although I eagerly redeemed the offer and placed an order, the situation took an unexpected turn when the chair was mistakenly shipped to Germany. This led to a prolonged exchange of more than 10 emails with the agent responsible, who ultimately failed to resolve the issue, leaving me feeling disheartened. While the material quality of Fully's products is undeniably impressive, the subpar customer service marred my overall experience. As a conscientious consumer who invested a significant amount in their products, I had anticipated a more polished and attentive level of service. In conclusion, I am conflicted about recommending Fully.com. While their products boast excellent craftsmanship and functionality, the lack of reliable customer support has tainted my perception of the brand. I sincerely hope that Fully addresses these shortcomings, as their products deserve to be backed by equally exceptional customer service.Exceptional Product, Crushed Communication: A Bittersweet Experience
Having ventured into the world of Fully.com, I found myself entwined in a tale of contrasts. At first, I was enamored by the top-notch quality of the product I received. The chair itself was a testament to craftsmanship and comfort, leaving me in awe of its ergonomic design. However, my enthusiasm took a sharp turn as shipment delays marred my experience in May 2022. The frustration bubbled within me as I navigated through the hurdles of reaching out to the customer support team. The communication breakdown was disheartening, leaving me feeling stranded in a sea of unanswered queries. Just when I thought all hope was lost, a glimmer of light appeared in the form of a compensation offer from Fully. The promise of a free chair to compensate for the ordeal sounded like a ray of hope amidst the storm. I eagerly redeemed the offer and awaited the arrival of my new acquisition. Yet, fate had other plans as the chair mysteriously detoured to Germany, adding another layer of complexity to the saga. Desperate for answers and resolution, I reached out to the assigned agent, only to be met with silence echoing through the void of unanswered emails. The heartache of being ghosted by the very company I placed my trust in was a bitter pill to swallow. The juxtaposition of exceptional product quality and abysmal customer support left me in a state of disillusionment. Despite the allure of the product, the tarnished experience tainted the essence of my substantial investment. In conclusion, Fully.com embodies a paradox of brilliance and failure. The allure of their products is undeniable, yet the shadows cast by subpar customer support loom large over the overall experience. As I reflect on my journey with Fully, I am reminded that for every gleaming facet, there exists a shadow waiting to eclipse the brilliance.Life-Changing Standing Desk!
I cannot contain my excitement about sharing my experience with fully.com's standing desk. Let me start by saying that this desk has truly changed my life. The sleek design and easy assembly were enough to win me over, but it's the functionality that has blown me away. From the moment I started using the desk, I noticed immediate improvements in my productivity and overall well-being. The ability to seamlessly switch between sitting and standing has made a noticeable difference in my energy levels throughout the day. The desk's smooth and quiet electronic controls make adjustments effortless, ensuring that I can focus on my work without any distractions. Even more impressive than the desk itself is the exceptional customer service I received from the team at Fully. I encountered a minor issue with the electronic controls, and their support team went above and beyond to address it. Their prompt and genuinely helpful responses reassured me that I was in good hands. In contrast to the unfortunate experience of others, I found Fully's customer support to be highly responsive and dedicated to providing practical solutions. It's evident that they prioritize customer satisfaction and are committed to delivering top-notch products. I wholeheartedly recommend fully.com's standing desks to anyone looking for a game-changing addition to their workspace. This desk has not only enhanced my work environment but has also positively impacted my overall health. Thank you, Fully, for creating a product that has exceeded my expectations and for delivering outstanding customer support.Transformative Experience with Fully.com – A Must-Have for Your Workspace!
I felt compelled to share my remarkable journey with Fully.com, which has completely revolutionized my workspace. Upon purchasing a standing desk from them, I was initially apprehensive, given the negative reviews online. However, to my delight, the desk arrived promptly and was easy to assemble. While the desk was aesthetically pleasing, I encountered a minor issue with the control panel after a few months. Despite this setback, I reached out to Fully.com's support team, expecting a lengthy and frustrating process based on previous reviews. To my surprise, their customer service team was not only prompt in their responses but also incredibly helpful and empathetic throughout. They swiftly addressed my concerns, providing me with clear guidance on resolving the issue. Their dedication to customer satisfaction was truly commendable, as they went above and beyond to ensure that I was fully satisfied with my purchase. The desk now functions flawlessly, and I couldn't be happier with the outcome. I highly recommend Fully.com to anyone looking to enhance their workspace with quality ergonomic furniture and exceptional customer service. Thank you, Fully.com, for the transformative experience – you have exceeded my expectations and earned a loyal customer for life.Above and Beyond: Exceptional Quality and Customer Service
My experience with fully.com has been truly exceptional. I recently purchased a Jarvis standing desk with a manual crank arm and a Luna stool from Fully, and I couldn't be happier with the products. The desk, once assembled, exceeded my expectations in terms of quality and functionality. While the assembly instructions could have been clearer, the end result was worth it. The Luna stool is also fantastic, although I encountered a minor issue with the cushion coming away from the seat after a few weeks of use. I reached out to Fully's customer service team, and I was pleasantly surprised by their swift and understanding response. Without any hassle, they arranged for a replacement to be sent to me. Their willingness to go above and beyond to address my concern truly impressed me. While Fully's products may not be the most budget-friendly, the above-average quality and outstanding customer service make it well worth the investment. I have full confidence in their commitment to customer satisfaction, and I will definitely be considering them for future purchases. Thank you, Fully, for ensuring that I am a happy and satisfied customer.Above and Beyond: A Testimonial of Exceptional Support
Sharing my delightful experience with Fully.com, I recently invested in a Jarvis standing desk and a Luna stool. The desk, post-assembly, met my expectations admirably, though I hoped for clearer assembly instructions. Despite this, the Luna stool, while initially impressive, encountered a minor issue with the cushion detaching prematurely. This anomaly puzzled me, given the overall superb build of both items. Promptly reaching out to Fully, I was met with unparalleled customer service. To my surprise, they swiftly arranged a replacement without any hassle. This proactive response exceeded my expectations, showcasing their dedication to customer satisfaction. While Fully's products may not be the most economical, the superior quality and exceptional service make every penny worthwhile. I wholeheartedly commend Fully and will unquestionably revisit them in the future, reassured by their commitment to ensuring a fulfilling customer experience.Transformation at Fully: A Customer’s Bittersweet Journey
In my experience with Fully, the winds of change have swept away the reassuring presence of the past. When Miller Knoll took the reins, the familiar landscape evolved into uncharted territory, leaving behind the beacon of exceptional customer service that once defined Fully. I fondly remember the days when the promise of personalized care drew me to the Jarvis desk, a true testament to their unparalleled dedication. During a spring sale, I ventured into acquiring the Alani chair, only to discover a disheartening error in the armrest accompanied by a chaotic mess of screws. The absence of the renowned customer service team sent a ripple of concern through my heart. It seemed that the essence of Fully's legacy was slipping away under Miller Knoll's management, dismantling a pristine reputation painstakingly crafted over a decade. As I navigate this shifting landscape, the nostalgia for what once was lingers, juxtaposed with the harsh reality of a newly transformed entity. The journey with Fully has evolved into a bittersweet tapestry of memories, where the echoes of exceptional service resonate against the backdrop of change.No Results Found
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{{{reviewBody}}}Introduction
Fully.com is an online retailer specializing in modern office furniture that prioritizes ergonomics, sustainability, and functionality. With a wide range of products, including standing desks, ergonomic chairs, and storage solutions, Fully.com aims to create healthy and productive workspaces for individuals and businesses. This editorial review delves into various aspects of Fully.com to provide a comprehensive analysis of their offerings and services.
Pros and Cons
- Pros:
- High-quality, well-designed furniture that promotes ergonomics.
- Wide selection of products to meet various office needs.
- Commitment to sustainability through eco-friendly materials and manufacturing practices.
- Transparent pricing with no hidden fees or additional charges.
- User-friendly website with intuitive navigation.
- Responsive and helpful customer service.
- Cons:
- Products may be considered expensive for budget-conscious shoppers.
- Limited physical showroom locations for customers to personally experience the furniture.
User Experience
Fully.com offers a seamless user experience through their well-designed website. With clear product categorization, detailed descriptions, and high-quality images, customers can easily explore and evaluate different options. The website also provides helpful buying guides and customer reviews, enhancing the overall user experience. The checkout process is streamlined and secure, ensuring a hassle-free purchasing journey.
Pricing and Value for Money
Fully.com's pricing reflects the high quality and durability of their products. While some customers may find their products relatively expensive, the value for money lies in the long-term benefits of ergonomic design and sustainable materials. Additionally, Fully.com occasionally offers promotions and discounts, making their products more affordable for budget-conscious buyers.
Customer Service
Fully.com places a strong emphasis on customer satisfaction and offers exceptional customer service. Their support team is knowledgeable, responsive, and willing to assist customers with inquiries, product recommendations, and post-purchase support. Customers can reach out via phone, email, or live chat, and can expect prompt and helpful responses.
Product Quality and Selection
Fully.com maintains a high standard of product quality, ensuring that their furniture is built to last. From sturdy standing desks to ergonomic chairs with adjustable features, their range of products caters to different needs and preferences. The furniture is carefully crafted using durable and sustainable materials, promoting both comfort and environmental responsibility.
Website Usability
Fully.com's website is user-friendly and easily navigable, allowing customers to find desired products quickly. The clean layout, intuitive search functionality, and well-organized categories make the browsing experience seamless. The website also provides comprehensive product details, giving customers the information they need to make informed purchasing decisions.
Returns and Exchanges
Fully.com prioritizes customer satisfaction and offers a straightforward return and exchange policy. If a customer is not fully satisfied with their purchase, they can initiate a return or exchange within a designated timeframe. Fully.com provides clear instructions and ensures a smooth process, making it easy for customers to resolve any concerns.
Promotions and Discounts
Fully.com occasionally provides promotions and discounts, allowing customers to save money on their purchases. These promotions may include seasonal sales, limited-time offers, or exclusive discounts. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest promotions and secure substantial savings.
Reputation
Fully.com has established a strong reputation in the industry for their commitment to providing high-quality, ergonomic furniture. They have garnered positive reviews and testimonials from satisfied customers who have experienced the benefits of their products. Fully.com's focus on sustainability and customer satisfaction has contributed to their positive reputation and trusted brand image.
Payment Options
When purchasing from Fully.com, customers have various payment options to choose from. They accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, Fully.com offers the convenience of payment through PayPal, allowing customers to securely complete their transactions.
Loyalty Programs
As of now, Fully.com does not offer a dedicated loyalty program. However, they prioritize customer satisfaction and often provide exclusive discounts, promotions, or early access to new product releases to their loyal customers. Customers can stay informed about these benefits by subscribing to their newsletter or following their social media accounts.
Customer Reviews
Fully.com has garnered positive customer reviews for their products and services. Customers appreciate the ergonomic design, durability, and sustainability of the furniture. They highlight the positive impact on their daily work routine, emphasizing improved posture, comfort, and overall productivity. The transparency and helpfulness of the customer service team also receive praise.
Community Involvement
Fully.com actively engages in community involvement and social responsibility initiatives. They support environmental causes, including reforestation projects, and collaborate with charitable organizations. By contributing to their local communities and environmental conservation efforts, Fully.com demonstrates their commitment to making a positive impact beyond their products and services.
Shipping and Costs
Fully.com offers reliable and timely shipping services to customers within the United States. The shipping costs vary depending on the size and weight of the purchased items, as well as the delivery location. However, Fully.com occasionally provides free shipping promotions, reducing or eliminating shipping costs for customers. Customers can track their shipments to stay updated on the delivery status.
Overall, Fully.com stands out as a reputable online retailer offering high-quality, ergonomic office furniture. With a dedication to sustainability, customer satisfaction, and innovative design, Fully.com provides a valuable solution for creating healthy and productive workspaces. While the prices may be considered high for some, the long-term benefits and exceptional customer service make Fully.com a worthwhile investment for those looking to enhance their office environment and well-being.