Furnitureworld Reviews

Voted Good (5/5)

368 Votes

40 Reviews

Vote Now

In the Furniture Store category

Pie-Chart Analysis

3% users rated Terrible
3% users rated Poor
0% users rated Average
5% users rated Very Good
90% users rated Excellent
Write a review
D Deb H
73 days ago

Transforming My Home with Ease and Joy: A Testimonial for Furniture World

As a newcomer to online furniture shopping, I approached with a mix of excitement and apprehension. Despite my occasional struggles with technology, the website's user-friendly interface made the process incredibly straightforward. From selecting my items to finalizing the purchase, every step felt smooth and hassle-free. The real delight came in the swift delivery process. Within less than a week, my carefully chosen pieces arrived at my doorstep. Each item was a true reflection of the detailed descriptions provided on the website, assuring me that I knew exactly what to expect. However, a slight hiccup arose with a confusing email regarding the delivery timeframe. Uncertain, I reached out for clarification and was pleasantly surprised by the prompt response. Within an hour, I received a reassuring phone call confirming the delivery schedule, easing any lingering concerns. When the delivery day arrived, the efficiency and friendliness of the team left a lasting impression. The courteous delivery personnel not only ensured a quick and smooth delivery but also went above and beyond to assist with any queries I had. Reflecting on my experience with Furniture World, I am filled with gratitude for the exceptional service and top-quality products. As a first-time customer, I am thrilled with my purchases and the overall experience. Without a doubt, Furniture World has won me over, and I eagerly look forward to future shopping endeavors with them. Thank you for transforming my home into a haven of style and comfort!
G Gwen Williams
78 days ago

A Haven of Hospitality: My Joyful Experience at

Stepping into the St Austell store of felt like entering a realm of warmth and welcome. The colleagues, with their friendly smiles and eagerness to assist, transformed a simple shopping trip into a delightful experience. Their knowledge and helpfulness were the pillars that upheld my decision to return time and time again. Arranging delivery was a breeze, a seamless process guided by efficiency and professionalism. The items arrived promptly, adding a touch of convenience to an already pleasant transaction. The meticulous attention to detail showcased by the team further solidified my trust in this store. I wholeheartedly recommend to anyone seeking stellar service and quality products. My journey with them has been nothing short of wonderful, leaving me eager to explore more of their offerings in the future. Thank you for creating a shopping haven filled with both exceptional furniture and unparalleled hospitality.
C Clive
79 days ago

Impressively Efficient Service and Friendly Staff!

My experience with was nothing short of fantastic! I was delighted to find exactly what I was looking for, and to top it off, the items were in stock and a delivery date was promptly confirmed. The efficiency of the entire process was truly impressive. Moreover, the staff I interacted with were not only efficient but also incredibly friendly. Their warmth and helpfulness made the entire experience all the more pleasant. I truly felt valued as a customer. Thank you,, for providing such a seamless and enjoyable shopping experience. I will definitely be recommending your services to all of my friends and family!
I Ian Harvey
79 days ago

Exceptional Service and Quality Products at Furniture World: A Heartfelt Recommendation

As we embarked on furnishing our home, the task seemed daunting until we discovered Furniture World. Their website,, became our go-to destination for all our furniture needs. From purchasing a luxurious carpet to upgrading our bed, every step of the way was a delightful experience. The exceptional service provided by Furniture World's team is commendable. They offered us expert advice with a friendly touch, making us feel valued and understood as customers. Their attention to detail and deep understanding of our requirements set them apart from other retailers we have encountered. Not only did Furniture World deliver on their promises, but they also exceeded our expectations. The timely delivery of our purchases showcased their professionalism and commitment to customer satisfaction. Our carpet and bed arrived in pristine condition, beautifully enhancing the ambiance of our home. We wholeheartedly recommend Furniture World to all our friends and family. Their dedication to providing quality products and unparalleled service makes them a standout choice in the world of furniture retail. Thank you, Furniture World, for transforming our house into a home!
L Lorna coomber
79 days ago

Thanks to Paul

My overview for Thanks to Paul, wonderful customer support, by to telephone name informing of our supply and the useful supply teamThank you
S stephen Last
81 days ago

Transforming Our Home, One Delivery at a Time

From the moment we stepped into, we knew we were in for a treat. Our experience ordering our second bed with them was nothing short of exceptional. The seamless process from browsing on the shop floor to the prompt delivery truly impressed us. Not only did we find quality beds that exceeded our expectations, but the reasonable prices made our purchase even more satisfying. As we eagerly await our new sofa from FW, we know our home is in good hands with Thank you for transforming our living space into a cozy and stylish sanctuary!
S Susan Merchant
93 days ago

How Mike and Furniture World Made My Bed Shopping Experience a Delight

When I first stepped into, I was greeted by the salesman, Mike. His friendly and helpful demeanor immediately put me at ease as we delved into discussing my specific needs for a new bed. His knowledge about the different options available was impressive, and he patiently guided me through various choices, helping me find the perfect fit for my requirements. On the day of delivery, the friendly and tidy delivery men not only brought in the bed efficiently but also took the time to show me how to raise and lower it, ensuring that I was comfortable and confident with its operation. Their attention to detail and customer satisfaction truly stood out. Thanks to Mike and the team at Furniture World, my shopping experience was not just about purchasing a bed, but also about feeling valued and well taken care of as a customer. I left the store knowing that I would definitely return for future furniture needs. Overall, my experience with Furniture World and its exceptional staff has left a lasting impression, and I wholeheartedly recommend them to anyone in search of not just quality furniture, but also top-notch customer service.
L Linda Baker
94 days ago

Transformative Guidance and Exceptional Service at FurnitureWorld

Embarking on the daunting task of selecting the perfect sofa for our living room, we sought solace in the vast expanse of furniture options at Initially uncertain about the intricate details of colors and styles, we were fortunate to encounter Kev, a beacon of knowledge and assistance in our quest. With a wealth of expertise and a keen eye for design, Kev gracefully navigated us through the maze of choices, ultimately leading us to the sofas that aligned perfectly with our vision. His thoughtful guidance not only eased our indecisiveness but also instilled in us a newfound confidence in our selection. After careful contemplation and reflection, we placed our order, all thanks to Kev's unwavering patience and dedication to ensuring our satisfaction. The efficiency and professionalism displayed by Kev left an indelible mark on us, solidifying our trust in as our go-to destination for all future furniture needs. With immense gratitude, we extend our thanks to Kev for his exceptional service and genuine care. Our experience with has been nothing short of transformative, and we eagerly anticipate future interactions with this remarkable team. Kudos to Kev and the entire staff for their unwavering commitment to excellence!
A Audra Innes
94 days ago

Unmatched Service and Care: Our Furniture World Experience

Let me start by saying, we would highly recommend Furniture World to anyone in need of top-notch service and quality furniture. Our journey with them has been nothing short of exceptional. Upon receiving our second delivery from Furniture World, we encountered a minor hiccup as our new sofa couldn't make its way through the front door – a mistake on our part. However, the delivery team swiftly came to our rescue. With unwavering dedication and a can-do attitude, they brainstormed and together we found a creative solution. Thanks to their expertise and teamwork, our sofa found its way into our home through the balcony sliding doors on the first floor. The delivery guys, true to the company's ethos, went above and beyond to ensure our satisfaction. Their exceptional service left us in awe, as they worked tirelessly to deliver our furniture intact and on time. The quality of both pieces we purchased surpassed our expectations, a true testament to Furniture World's commitment to excellence in every aspect of their business. From the extensive range of choices to the seamless delivery process, every interaction with Furniture World exuded professionalism, care, and dedication to customer satisfaction. We are truly grateful for their outstanding service and would not hesitate to recommend Furniture World to anyone looking for quality furniture backed by unmatched customer care. Thank you, Furniture World, for making our house feel like a home with your exceptional products and service.
A Andrew Miller
95 days ago

Transforming my Space with Premium Furniture Selection

Stepping into was like entering a treasure trove of elegant pieces, and I was pleasantly surprised by the wide array of options available. The quality of the items exceeded my expectations, with each piece exuding sophistication and style. Matthew, my guide through this furniture paradise, was a true gem. His expertise and genuine passion for his work made my shopping experience truly delightful. His thoughtful recommendations and valuable insights helped me make informed choices without feeling pressured. The delivery of my sofa was seamless, arriving right on schedule. As I unwrapped it, I couldn't help but admire its beauty – it truly transformed my living space into a haven of comfort and luxury. Thank you,, for not only providing exceptional products but also for delivering outstanding customer service that goes above and beyond. Order no. 264446 is a testament to the excellence that defines your brand.
J Josh Roberts
103 days ago

An Unforgettable Journey with Furniture World: A Testimonial of Trust and Gratitude to Ben

Reflecting on my recent experience with fills me with immense gratitude. The day I purchased a mattress in November marked the beginning of a seamless and delightful journey. From start to finish, their professionalism shone through, ensuring a hassle-free transaction that exceeded my expectations. However, what truly set this experience apart was the exceptional service provided by Ben at unit 3 Coypool retail park. I cannot thank him enough for his outstanding people skills, invaluable suggestions, and honest advice. His personalized approach transformed a simple purchase into a memorable interaction. Ben's genuine care and dedication instilled a sense of trust, making me feel valued as a customer. Josh and Laura, this heartfelt message is a token of appreciation for the remarkable individuals you have in Ben. He embodies the essence of exceptional customer service, leaving a lasting impression on those he assists. I am grateful beyond words for the personalized touch he brought to my shopping experience. In a world where sincerity and authenticity are rare gems, Ben and the team at shine bright. They are not just sellers; they are partners in ensuring customer satisfaction. My gratitude knows no bounds, and I wholeheartedly recommend their services to anyone seeking a blend of quality products and outstanding customer care. Thank you, Ben, for making my purchase unforgettable.
M Marianne Lord
114 days ago

Beautiful furniture, lacking in customer service

I recently had an experience with, and I must say, their collection of furniture is absolutely stunning and their website is easy to navigate. However, I was quite disappointed with their customer service. When I inquired about the delivery timeline for a chest of drawers to London, I was met with a rather unhelpful response. The representative informed me that they couldn't guarantee a specific delivery time as it depended on the courier's schedule in my area. This lack of willingness to accommodate my request or provide further assistance left me feeling unsatisfied with the overall experience. I truly wish their exceptional furniture was complemented by equally exceptional customer service.
J June Powell
118 days ago

Affectionate Admirer of Furniture World

After stumbling upon, my experience has been nothing short of delightful. Picture this: it's the pre-Christmas hustle, and my new build is eagerly awaiting a touch of homely charm. Thanks to Furniture World, this dream swiftly turned into reality. From the moment I stepped into their store, I was greeted by a warm and knowledgeable team. Ollie and Stuart were like guardian angels, guiding me through the maze of beds and suites, offering sage advice tailored to my needs. Amidst multiple visits and measurements as we downsized, their patience and expertise shone through. The delivery crew, though their names escape me, were a league of their own. Effortlessly maneuvering through the weighty pieces, they unpacked and positioned each item with finesse, leaving me in awe of their professionalism. Now, as I bask in the splendor of my new furniture, compliments from friends and family flood in, reaffirming my choice and echoing Furniture World's commitment to quality and style. To the entire team, your dedication has left an indelible mark on my home and heart. For anyone seeking top-notch service and premium furnishings, look no further than Furniture World. I wholeheartedly endorse their offerings and applaud the exceptional experience they provide. Thank you, Furniture World, for transforming my house into a home.
Y Yorkie Whittaker
130 days ago

Exceptional Service Beyond Expectations!

Having recently furnished my living room, I decided to browse for the perfect sofa and chair. From the moment I entered the store, I was met with unparalleled customer service. The knowledgeable staff guided me through various options, ensuring I found furniture that not only fit my space but also exceeded my quality expectations. The seamless transaction culminated in a fantastic deal, and true to their word, my items arrived promptly on the scheduled day. The delivery team's professionalism and warmth were truly commendable. They effortlessly placed and set up my new furniture, making sure everything was to my liking before disposing of all packaging materials. This attention to detail and dedication to customer satisfaction are truly rare in the retail world today. My heartfelt thanks to the entire team at Furniture World for a truly delightful experience. Doing business with you has not only been stress-free but also immensely gratifying. I am thoroughly enjoying my new sofa and chair, and I wholeheartedly endorse Furniture World to anyone in search of a seamless furniture shopping experience. Thank you for making my space a cozy haven! 😊
B Barbara Pascoe
131 days ago

Outstanding Customer Service at Furniture World

My experience at was nothing short of exceptional. The staff at the Penzance outlet went above and beyond to assist me in selecting the perfect settee. Their recommendations were spot-on, making the purchasing process a breeze. Not only was the delivery right on schedule, but the item arrived in impeccable condition. The delivery team was not only professional but also a delight to interact with. Their friendly demeanor truly made the entire experience memorable. I am beyond satisfied with my purchase and the level of service I received. I will definitely be returning to Furniture World for any future large item needs. Highly recommended, 10/10!


Furniture World is an online retailer based in the UK that specializes in a wide range of furniture products. With a diverse selection of high-quality furniture items, competitive pricing, and exceptional customer service, Furniture World has established itself as a leading destination for individuals looking to furnish their homes and offices.

Pros and Cons

  • Pros:
    • Extensive selection of furniture items
    • Competitive pricing and frequent discounts
    • Responsive and user-friendly website
    • Excellent customer service
    • High-quality and durable products
  • Cons:
    • Limited options for customization
    • Shipping costs may vary based on location

User Experience

Customers visiting Furniture World's website will find it easy to navigate and search for their desired furniture items. The website's clean and intuitive interface allows users to quickly find the products they need, ensuring a seamless and enjoyable shopping experience. Additionally, the website is optimized for mobile devices, providing a consistent user experience across different platforms.

Pricing and Value for Money

Furniture World offers competitive pricing on a wide range of furniture items. Customers can find products across different price ranges, allowing them to find furniture that suits their budget without compromising on quality. With frequent promotions and discounts, Furniture World provides excellent value for money, ensuring customers can make affordable purchases without sacrificing quality.

Customer Service

Furniture World prides itself on providing exceptional customer service. Their knowledgeable and helpful customer support team is readily available to address any queries or concerns customers may have. Whether it's assisting with product selection, resolving shipping issues, or providing guidance on returns and exchanges, Furniture World ensures a positive and hassle-free customer experience.

Product Quality and Selection

Furniture World offers a vast selection of furniture items, ranging from sofas, beds, dining sets, to office furniture and more. The products are sourced from reputable manufacturers, guaranteeing excellent quality, durability, and aesthetics. Each item is carefully curated to meet the diverse preferences and requirements of customers, ensuring there is something for everyone.

Website Usability

The Furniture World website is designed with user-friendliness in mind. The intuitive layout, clear categorization, and robust search functionality make it easy for customers to find the exact furniture items they need. The website also provides detailed product descriptions, specifications, and images, enabling customers to make informed purchasing decisions.

Returns and Exchanges

Furniture World offers a straightforward and customer-friendly returns and exchange policy. In the event that a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The company ensures a hassle-free process, promptly addressing any issues and working towards customer satisfaction.

Promotions and Discounts

Furniture World frequently runs promotions and offers discounts on various furniture items, allowing customers to enjoy additional savings. These promotions are prominently featured on the website, enabling customers to take advantage of limited-time offers and make affordable purchases.


Furniture World has garnered a strong reputation in the furniture retail industry. Their commitment to providing high-quality products, excellent customer service, and competitive pricing has earned them the trust and loyalty of their customers. Positive customer reviews and testimonials further reinforce Furniture World's reputation as a reliable and reputable online furniture retailer.

Payment Options

Furniture World offers a variety of secure payment options to ensure a convenient shopping experience. Customers can choose to pay using major credit cards, debit cards, or through trusted online payment platforms. The website utilizes industry-standard encryption protocols to safeguard customer payment information, giving customers peace of mind while making purchases.

Loyalty Programs

Furniture World offers a loyalty program that rewards customers for their continued support. By signing up for the loyalty program, customers can earn points on their purchases, which can later be redeemed for discounts or other exclusive benefits. This incentivizes repeat purchases and fosters a long-term relationship between Furniture World and its customers.

Customer Reviews

Customers' feedback and reviews play a crucial role in influencing purchase decisions. Furniture World encourages customers to leave reviews on their website, allowing prospective buyers to gain insights into the quality, durability, and overall satisfaction of previous customers. These reviews contribute to building transparency and trust, helping customers make informed choices.

Community Involvement

Furniture World actively engages in community involvement by supporting local initiatives and charities. They participate in initiatives aimed at promoting sustainability and ethical practices in the furniture industry. By prioritizing community welfare and environmental responsibility, Furniture World demonstrates its commitment to being a socially responsible retailer.

Shipping and Costs

Furniture World provides reliable shipping services to various locations in the UK. Shipping costs may vary based on the size and weight of the furniture items, as well as the delivery location. The website provides transparent information regarding shipping costs during the ordering process. Furniture World ensures that items are carefully packaged and delivered in a timely manner. In conclusion, Furniture World is a reputable and customer-centric online furniture retailer that offers a wide range of high-quality products at competitive prices. With excellent user experience, responsive customer service, and comprehensive website features, they successfully cater to the diverse needs of their customers. Furniture World's positive reputation, commitment to transparency, and community involvement further solidify their position as a trustworthy and reliable source for furniture purchases in the UK.