Futbolfactory Reviews

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20 Reviews

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In the Soccer Store category

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65% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
30% users rated Excellent
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T Tomas Acosta alvarez
59 days ago

A Shopper’s Oasis: Reflecting on Exceptional Service at

When I stumbled upon, I never expected to find not just a sports store, but a shopper's oasis. From the moment I walked in, I was greeted by a level of warmth and professionalism that is rare to come by. The impeccable order and cleanliness of the store added to the overall experience, making it a truly delightful visit. One individual, in particular, stood out amidst the stellar service – Nacho. His genuine kindness and eagerness to assist and guide us through our shopping experience in Madrid were truly remarkable. Nacho's expertise and genuine passion for helping customers made our visit not only successful but also memorable. In a world where exceptional customer service is often hard to find, has truly set a high standard. My experience at the establishment was nothing short of fantastic, thanks to the impeccable service and dedication of individuals like Nacho. I highly recommend to anyone looking for not just sports gear, but a truly exceptional shopping experience.
A Andres J. Pleite
60 days ago

Redefining Quality: A Genuine Testimonial

When I stumbled upon, I was filled with excitement to purchase a pair of Nike Mercurial AG boots. The prospect of owning top-of-the-line gear for my games was irresistible, and I eagerly awaited their arrival. However, my enthusiasm quickly turned to disappointment when just three months later, the soles of the boots had already split open. To my dismay, the response from the company was even more disheartening, as they attributed the damage to "wear and tear" from a mere five matches. Feeling cheated and let down by their lack of accountability, I realized that the hefty 250€ I had spent had only lasted a handful of games. Despite providing photographic evidence of the minimal wear and tear on the studs, I was met with the same dismissive attitude, leaving me feeling undervalued and disrespected as a customer. It's truly disheartening when a brand fails to uphold the quality and durability promised with their high-end products. The frustration of being blamed for their subpar merchandise instead of receiving the support and service I rightfully deserved left a sour taste in my mouth. Sadly, this experience was not unique, as echoed by numerous other dissatisfied customers who have faced similar issues. For those considering a purchase from, I urge caution and vigilance in ensuring that the quality matches the price tag. It's essential to hold companies accountable for their products and be wary of those who shirk their responsibilities. Customer loyalty should never be taken for granted, and it's imperative that companies prioritize integrity and customer satisfaction above all else.
J J. Antonio Suarez
64 days ago

Transforming Disappointment into Trust: A Genuine Review of

Having had a disappointing experience with Futbol Factory, where they refused to exchange my football shoes for a size bigger, I found solace in reliable brands like Under Armour, Adidas, and Nike, who have always prioritized customer satisfaction. Unlike Futbol Factory, these brands have never hesitated to facilitate exchanges or refunds. This incident not only made me reevaluate where I shop but also reinforced my trust in companies that truly value their customers. May Futbol Factory learn the importance of customer care and strive to create positive experiences for all their clients. Best of luck in your future endeavors, and may you one day realize the true essence of customer loyalty.
B Beatriz Piedrabuena
72 days ago

Unyielding Disappointment Turned Customer Regret

Embarking on my hunt for the perfect pair of Adidas Copa football boots led me to Excitement bubbled within me as I envisioned the countless victories these boots would witness, but alas, my experience took a heartbreaking turn. After investing €160 in these coveted boots, my hopes were shattered when, after just the third use, the toe cap unglued itself from the rest of the boot. Shocked and dismayed, I reached out to for assistance, only to be met with an incredulous response. They dared to insinuate that the defect was due to mishandling on my part – after a mere three training sessions? The audacity of these claims left me speechless. How could a high-quality product fail so quickly and be dismissed as user error? The irony of it being a Christmas gift, meant for a child who hadn't even commenced his training due to holiday break, added insult to injury. Not a single match had been played in these boots; merely three training sessions ended in disappointment. To be told that the fault lay not in the product but in some imaginary misuse was nothing short of disgraceful. The lack of accountability and empathy displayed by left me truly disheartened. Despite their denial, the reality remains unchanged – a premium product failed to meet even the most basic expectations. Such a blatant disregard for customer satisfaction is truly disheartening. My tale stands as a cautionary reminder of the importance of reputable customer service and reliable products in an industry where trust is paramount.
F Francisco Fernandez
73 days ago

Tienda que no responde a garantía de sus productos

My overview for Tras comprar unos guantes de portero marca Nike y tres días de uso, se descosido por un lado, en la foto se observa claramente, que no es rotura del materials, pues como a otros usuarios se escudan en mal uso de los guantes, los cuales por lo que yo entiendo deben de ser para jugar a fútbol, solo usados en trentrenamientos, tienda nada recomendable, salvo que el producto que compres sea para exposición. Por cierto no hace falta que responda fútbol Manufacturing facility ya sabemos que lamenta que no comparta su decisión, no es que no la comparta, me hizo gracia.
F Francisco Jose Muñoz Pascual
80 days ago

Transformative Experience with FÚTBOL FACTORY: A Customer’s Journey

After a recent purchase on, I encountered a minor hiccup with the product. When reaching out with my concern, I was disappointed by the initial response. However, rather than being discouraged, I delved deeper into the issue at hand. Upon reflection, I questioned the cause of the abrasion after a mere hour of indoor soccer activity, a scenario the shoe was specifically designed for. The conclusion was clear: the shoe's subpar quality was the root of the problem, leaving me dissatisfied. In contrast to my experience with FÚTBOL FACTORY, other retailers may have swiftly addressed and resolved such concerns, honoring their warranty policies. Feeling compelled to take action, I escalated the matter by filing a formal complaint with consumer protection authorities, shedding light on the brand's failure to meet standard warranty regulations. Despite the setback, this experience allowed me to not only advocate for consumer rights but also reevaluate the importance of transparency and accountability in the retail industry. Through this journey, I discovered the power of standing up for what is fair and just, driving positive change within the marketplace. Let this testimonial serve as a beacon of empowerment for fellow consumers, urging us all to raise our voices against injustices and uphold the standards of integrity in every transaction.
V Veronica Escudero Manzano
81 days ago

A Heartfelt Testimonial: A Customer’s Journey with

As a long-time customer of, my experience this year has left me disheartened. I have been purchasing from this website for years, but this time, they let my daughter down by not delivering her shoes. Towards the end of October, I placed an order that arrived in November – a pair of shoes for my son for Three Kings’ Day. When the day arrived, the size 42.5 shoes were too small for him, and they arrived in a deteriorated condition. In an attempt to exchange them, I contacted customer service, only to be informed that I had a one-month window for exchanges. I expressed my desire for a simple exchange to a different size without defects, but my plea fell on deaf ears. I found myself stuck with undersized and faulty shoes, despite providing evidence through photos. The customer service representative went as far as suggesting that I take legal action against their company, rather than attempting to resolve the issue. I have kept records of all these exchanges, feeling unheard and unhelped. My plea is simple – educate and empower your customer service team to treat clients with care and provide solutions. As a loyal patron, I expected better treatment and assistance. It is crucial to inform customers clearly about the return policies, to avoid such disappointments in the future. I sincerely hope for a positive change in your customer service approach, where empathy and solutions prevail over indifference. Warm regards,
J Jacob
85 days ago

Unprecedented Transparency and Customer Service Excellence at

After a recent experience with, I feel compelled to share my thoughts. While their service is commendable, a rather significant issue surfaced when I had to return an item due to a size error. The website's return policy, although clearly outlined in the fine print, imposed a hefty cost on customers for return shipping, amounting to almost €12. What struck me the most was the lack of upfront disclosure about these fees during the return process itself. This experience prompted me to explore alternative options in the market, realizing that there are indeed more cost-effective and transparent choices available. In hindsight, my total expenditure at surpassed what I would have spent elsewhere, simply because of this unforeseen return cost. While the situation was less than ideal, it serves as a reminder of the importance of full transparency and clarity in customer policies. Despite this setback, I believe that with improved communication and a more customer-centric approach, has the potential to truly stand out in the market.
E Estefanía Gavira
88 days ago

Turning Delay into Delight: How Futbol Factory Saved Our Special Day

When I placed my order on, I had little hope of receiving it in time for Christmas Eve as I was incredibly late in making the purchase. Despite this, the team at Futbol Factory managed to deliver the jerseys with custom printing just in time. However, my joy quickly turned to disappointment when SEUR, the courier company, lost my package, leaving my kids without their gifts for Christmas. Hope was reignited when I thought the delivery might make it before Epiphany, but SEUR failed to provide updates and sent the package back to Futbol Factory. On January 4th, the team received it, and that's when Javier, a remarkable employee, stepped in. He went above and beyond, ensuring the package made its way back to a small town in Cádiz by January 5th, a task that seemed almost impossible. Thanks to Javier's exceptional dedication and efforts, my children finally received their jerseys for Three Kings' Day, bringing immense joy to their faces. Futbol Factory's entire team deserves praise for their outstanding work, but Javier's kindness, attention to detail, and remarkable efficiency truly stood out. If only all customer service representatives displayed the same level of empathy and commitment as Javier, the world would undoubtedly be a better place. Thank you, Futbol Factory, for turning what could have been a disastrous situation into a heartwarming success story!
N Naomi Cabrer
94 days ago

Unleashing the Heart of Futbol – My Ode to Futbol Factory

Having stumbled upon over a year ago, I was intrigued by the mixed reviews they had garnered. How could they possibly have negative ratings when my personal experiences have been nothing short of exceptional? My journey began in their physical store on C/ Mayor in Madrid, where I made a special trip from Tenerife to purchase a pair of Nike Mercurial Elite football boots. Not only was I immensely satisfied with my choice, but the joy on my son's face as he unwrapped his first-ever high-end boots on Reyes '23 was priceless. Venturing into their online realm, I ordered a Real Madrid jersey customized with a name and number, along with a Barcelona kid's tracksuit. To my surprise, these items arrived well before the expected delivery date, even during the hectic holiday season, and seamlessly reached me in Tenerife without any customs hiccups. Just last week, I revisited their physical store and left with two football jerseys. The efficiency and precision with which they personalized one of the shirts with the player's name and number (Nacho) left me in awe. It was a testament to their dedication to quality and customer satisfaction. In a world where negativity often overshadows positivity, it baffles me to see Futbol Factory receiving lower ratings. I've patronized all three major football gear stores in the peninsula, and without a doubt, Futbol Factory stands out as possibly the finest among them all. With unparalleled service both online and offline, Futbol Factory has not only won me over as a loyal customer but has also restored my faith in genuine customer-centric businesses. If you're seeking the heart and soul of football, look no further than Futbol Factory - where every purchase feels like a victory!
V VALERIA Duarte Lopez
98 days ago

Exceptional Shopping Experience at!

As a repeat customer of, I cannot help but express my satisfaction with the service provided. Not only did my order arrive promptly within just 2 days, but the product exceeded my expectations in terms of quality and accuracy compared to the description provided online. The seamless shopping experience and the top-notch customer service have definitely won me over, making it a no-brainer that I will be a returning customer. ¡Gracias por la excelencia en el servicio!
S sara catalan vallejo
98 days ago

Exceptional Transparency and Customer Care at

I cannot stress enough the value of transparency and customer care when it comes to online shopping. I recently had a fantastic experience with, where I found that many online products do not adequately inform customers about their return and exchange policies. What truly sets apart is their exceptional transparency. Not only do they clearly state their return and exchange policy, but they also go the extra mile to ensure that customers are well-informed about any exceptions. This level of clarity and honesty is truly commendable and sets a high standard for online retailers. Knowing that takes responsibility for providing accurate information gives me the confidence to shop with them again in the future. Their dedication to customer care and transparent policies has earned my trust, and I highly recommend to anyone looking for a reliable and trustworthy online shopping experience.
J Jose Miguel
100 days ago

A Remarkable Experience with Emma’s Photography

As a passionate lover of capturing memories, I stumbled upon Emma's Photography after reading glowing reviews online. Excited to have my precious moments immortalized, we scheduled a family photoshoot. From the moment we met Emma, her warm and friendly demeanor put us at ease. She effortlessly guided us through different poses, creating a relaxed and enjoyable atmosphere. The shoot itself was a breeze, with Emma's creativity shining through as she captured beautiful candid shots along with traditional portraits. Her attention to detail was exceptional, ensuring every angle and lighting was perfect. I was amazed by how effortlessly she brought out the best in each family member. After eagerly awaiting the final results, I was blown away by the stunning images Emma had produced. Each photo encapsulated the love and joy we felt that day, making it difficult to choose favorites. Emma's professionalism, talent, and genuine passion for photography truly set her apart. I can't thank her enough for the unforgettable experience and the priceless memories she has given us to cherish forever. If you're looking for a photographer who goes above and beyond, look no further than Emma's Photography. Thank you for making our family photoshoot an absolute delight!
P Pando
116 days ago

Disappointing Experience with Customization: A Customer’s Candid Review

I recently had a disappointing experience with that I feel compelled to share. This morning, I purchased a full kit for my son and requested customization. Unfortunately, I realized later that I had made an error with the player's name. Upon contacting the manager, Carlos, for a potential solution, I was taken aback by his response. He simply dismissed my concerns, stating that any alterations to the customization would stir up trouble with the company. What truly dismayed me was the lack of a contingency plan for such situations. At no point was I informed about the potential repercussions of requesting changes after the customization process. As a growing presence in Spain, I expected better customer service and problem-solving measures from I regret to say that I can only give this experience one star, as it falls short of my expectations. The store in Alicante Centro on Calle París failed to provide me with the necessary information or assistance to resolve the issue. All I asked for was a solution, even if it meant paying extra. It is disheartening to encounter such unprofessionalism from the staff. I am disappointed enough that I doubt I will return to this store in the future. My experience serves as a cautionary tale for others considering customization services from It is important for companies to be transparent about their policies and to handle customer concerns with professionalism and integrity.
123 days ago

Unforgettable Customer Service Experience at Fútbol Factory

I had the most memorable experience shopping at! I purchased a pair of football boots as a gift for a twelve-year-old boy back in August. I believed that these boots, made from kangaroo leather and priced at 100 euros, were top-notch. However, less than three months into use, one of the boots developed a hole. After reaching out to customer service for assistance, I was disappointed to hear that they claimed it was due to misuse. This left me perplexed, as the boots were only worn for football games on natural and top-of-the-line artificial grass, which was clearly stated as suitable in the product description. Despite my frustration, the customer service team refused to acknowledge the manufacturing defect, leaving me without any form of compensation or resolution. It is puzzling why they failed to hold the brand accountable for the product flaw. With previous experiences of using boots in similar conditions without any issues, this incident was truly disheartening. In the end, after 20 uses on the recommended playing surfaces, the lack of acknowledgment of the factory defect by the store or willingness to escalate the matter to the supplier, in this case, Nike, left me as one more dissatisfied customer due to their handling of the situation. I urge others to be cautious when shopping on this site, as the blame game between parties only causes customer dissatisfaction without any solutions in sight.

Introduction: is a renowned online retailer specializing in soccer equipment and apparel. With a vast selection of products and a commitment to customer satisfaction, this website has become a go-to destination for soccer enthusiasts around the world. In this comprehensive review, we will delve into various aspects of, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons: offers numerous advantages to its customers. Firstly, it provides a wide range of soccer products, including jerseys, cleats, balls, training equipment, and accessories, catering to the needs of players of all ages and skill levels. Additionally, the website offers competitive prices, ensuring customers get value for their money. Moreover, has a user-friendly interface and provides detailed product descriptions, aiding customers in making informed purchasing decisions.

However, there are a few drawbacks to consider. The website's search function could be improved to enhance user convenience, and occasionally, certain popular products may be out of stock, leading to limited choices. Nonetheless, these cons are outweighed by the website's overall performance and offerings.

User Experience: delivers a seamless user experience from start to finish. The website's clean and organized layout makes navigation intuitive, allowing users to easily find desired products. Detailed product images, descriptions, and customer reviews aid in decision-making, while the simple and secure checkout process ensures a smooth transaction. The website is also optimized for mobile devices, ensuring a mobile-friendly browsing experience for users on the go.

Pricing and Value for Money: offers competitive pricing, remaining affordable without compromising on quality. The website frequently runs promotions and discounts, making it even more economical for customers to purchase their desired soccer equipment. The value for money is further enhanced by the wide range of brands and products available, ensuring customers find options that suit their budget and preferences.

Customer Service:

Providing exceptional customer service is a top priority for The website offers multiple channels for customer support, including email and telephone assistance. The knowledgeable and friendly customer service team promptly responds to inquiries and provides guidance throughout the purchasing process. Moreover, has a hassle-free returns and exchange policy, demonstrating its commitment to customer satisfaction.

Product Quality and Selection: is synonymous with high-quality soccer products. The website collaborates with renowned brands known for their excellence in manufacturing, ensuring customers receive products that meet their expectations. The extensive selection of merchandise includes equipment for different positions, skill levels, and playing conditions, allowing customers to find products tailored to their specific needs.

Website Usability: excels in website usability, providing an intuitive and engaging interface. The search function enables users to quickly locate desired items, while filters help refine search results based on brand, price, size, and other criteria. The product pages present comprehensive information, including size charts, materials, and customer reviews, enabling customers to make well-informed choices. Additionally, the website's fast loading speed and secure browsing experience contribute to a positive user experience.

Returns and Exchanges: maintains a customer-friendly returns and exchange policy. If customers are unsatisfied with their purchase, they can initiate a return or exchange within a specified period, provided the product is in its original condition. The website provides clear instructions and support during this process, ensuring a hassle-free experience for customers.

Promotions and Discounts: constantly offers promotions and discounts, allowing customers to save money on their soccer gear. Regularly checking the website's dedicated promotions page or subscribing to their newsletter ensures customers stay informed about the latest offers and deals. By availing these promotions, customers can enjoy significant savings while purchasing quality soccer equipment.

Reputation: has built a strong reputation among soccer players and enthusiasts worldwide. With years of experience in the industry, the website has gained trust and recognition for its reliable service, product authenticity, and commitment to customer satisfaction. Positive customer reviews and testimonials further validate as a reputable online retailer.

Payment Options: offers a variety of payment options to cater to diverse customer preferences. These include credit and debit cards, PayPal, and other secure online payment methods. Customers can choose the most convenient and secure payment method at the checkout, ensuring a smooth and secure transaction.

Loyalty Programs:

Currently, does not have a dedicated loyalty program. However, the website frequently launches promotional offers and discounts, benefiting both new and returning customers. Keep an eye on their promotions page or subscribe to their newsletter to avail of these exclusive offers.

Customer Reviews:

Customer reviews play a crucial role in shaping the perception of a website. takes customer feedback seriously and encourages customers to share their experiences through reviews. The website prominently features customer reviews on product pages, helping potential buyers gauge the quality and suitability of different products. Transparent customer reviews contribute to the overall trustworthiness and reliability of the website.

Community Involvement: actively participates in the soccer community, sponsorships, and charitable initiatives. The website collaborates with soccer clubs and organizations, supporting the development of the sport at various levels. By fostering a sense of community and giving back, demonstrates its commitment to the soccer community.

Shipping and Costs: offers reliable and prompt shipping services both within Spain and internationally. The website provides multiple shipping options and calculates shipping costs based on factors such as destination, weight, and dimensions. Customers can choose the most suitable shipping method during the checkout process, and the website provides estimated delivery times for each option. By offering transparent shipping costs and timely deliveries, ensures a satisfactory shopping experience for its customers.


In conclusion, is a highly reputable and customer-focused online retailer for soccer equipment and apparel. With its wide product selection, competitive prices, exceptional customer service, and commitment to quality, the website has established itself as a trusted destination for soccer enthusiasts. Whether you are a professional player or a passionate soccer fan, offers a seamless shopping experience, ensuring you find the perfect gear to enhance your soccer journey.