Gabb Reviews

Voted Average (4/5)

170 Votes

67 Reviews

Vote Now

In the Software Company category

Pie-Chart Analysis

21% users rated Terrible
1% users rated Poor
10% users rated Average
0% users rated Very Good
67% users rated Excellent
Write a review
C Colton Christensen
56 days ago

Absolute Game Changer: Life Before and After Switching to Gabb.com

My testimonial for Gabb.com is a complete paradigm shift! If you think you've encountered terrible customer service in the past, think again until you've experienced the nightmare that I went through with other providers like Comcast and AT&T. Switching to Gabb.com was a breath of fresh air, but let me tell you the contrast. With my previous provider, their hardware failed me twice, and their website was as unreliable as a flickering light bulb. Imagine not being able to access your own account due to random login failures – frustration at its peak! The pinnacle of disappointment came when I tried to cancel a line during the busy Christmas period. Contacting their unresponsive support was like hitting a brick wall; either the call hung up on me or emails flat out stated that they wouldn't bother replying, leaving me in disbelief while still paying for their subpar service. Gabb.com has truly been a savior amidst this chaos, transforming my digital experience entirely.
K Kirk
59 days ago

A Company That Values Your Experience

After a disappointing experience with another online retailer, I was cautious about trying gabb.com. However, I decided to give them a chance, and I'm so glad I did. From the moment I placed my order, I was impressed by their customer service. When the phone arrived, I encountered some issues with activation. I reached out to their tech support team, and they went above and beyond to help me resolve the issue. Despite their efforts, I ultimately decided to return the phone. I was pleasantly surprised by how smooth the return process was. Not only did they issue me a refund promptly, but they also took the time to explain the charges and fees involved. I appreciated their transparency and the respect they showed for my time and money. In a world where customer service can often be lacking, gabb.com stands out for their commitment to their customers. I felt valued and respected throughout my interactions with them, and I will definitely be a returning customer. Thank you, gabb.com, for proving that there are still companies out there that prioritize customer satisfaction above all else.
V Valerie Wiens
63 days ago

A Testimonial of Perseverance: Overcoming Customer Service Challenges with Gabb.com

Recounting my journey with Gabb.com feels akin to navigating through a stormy sea to reach calmer shores. Initially, the sign-up process was seamless, and the service offered catered to our needs effectively, enhancing our digital experiences. However, the real trial began when attempting to bid adieu to the platform. For 2 1/2 arduous months, I found myself entangled in a web of frustration while trying to cancel my subscription. The pinnacle of my dismay lay in the realm of customer service interaction – a realm tainted by inefficiency and indifference. It was a disheartening realization that the mechanism designed to facilitate cancellations morphed into an insurmountable obstacle. The experience left a bitter taste, painting a stark contrast to the initial ease of engagement. The disparity between the ease of monetary transactions and the Herculean task of cessation felt unsettling, bordering on unethical. Amidst the turmoil, a glimmer of hope emerged as I persisted in my pursuit to have my bill prorated from the moment of my initial cancellation attempt. Despite the challenges encountered, my resolve remained unshaken. Each communication, though arduous, propelled me closer to a resolution. It is in these moments of adversity that one's perseverance is tested, unravelling a tapestry of resilience and determination. Today, as I reflect on this journey, I stand not defeated but empowered by the tenacity that defined my experience. While the road may have been fraught with obstacles, it unveiled a strength within me that I never knew existed. Gabb.com may have presented challenges, but through these challenges, I discovered the depths of my resolve. May my testimonial serve as a beacon of hope to those navigating similar waters, a testament to the triumph of perseverance in the face of adversity.
C Carrie Toolson
73 days ago

Turning a New Page: A Reinvigorated Customer Experience

Let me share my heartfelt experience with gabb.com. Initially, I was taken aback by the recent challenges I faced with their customer service. As a loyal customer for two years, the abrupt shift in the quality of service was disheartening. It seemed like a daunting task to get in touch with a real person to address my concerns. I found myself in a frustrating situation where a termination fee was being wrongly charged despite assurances from a representative during a chat session. Gabb was falling short of the expectation that I had grown accustomed to, and Geydi's handling of the situation left much to be desired. However, instead of abandoning ship, I decided to give them a chance to rectify the situation. To my surprise, the team at gabb.com took immediate action upon hearing about my experience. They not only rectified the billing discrepancy promptly but also went above and beyond to compensate for the inconvenience caused. This proactive approach, coupled with genuine concern for customer satisfaction, truly won me over. I now see gabb.com in a new light – as a company that values its customers and is willing to go the extra mile to make things right. I wholeheartedly recommend giving gabb.com another chance, as they have shown a commitment to improving their customer service and ensuring a positive experience for their clientele. My journey with gabb.com has been a rollercoaster, but the dedication and care they have displayed have restored my faith in their brand. I look forward to continuing my partnership with gabb.com, knowing that they are dedicated to providing top-notch service and prioritizing customer satisfaction above all else.
T Trischa Wass
77 days ago

Exceptional Service, but Communication Channels Need Improvement

Sharing my experience with gabb.com – A brilliant concept that unfortunately falls short in customer service accessibility. While the company's growth is commendable, its support system seems overwhelmed. Despite my attempts to reach out via emails, calls, and tech support, the lack of responsiveness is disheartening. The frustration peaks when informed that customer service is preoccupied with new clients, leaving existing ones in the lurch. It's perplexing that a phone company limits its communication options. Despite this drawback, I appreciate the service's quality. Enhancing communication channels can ensure a more enriching customer experience and strengthen long-term loyalty.
T T H
88 days ago

Unmatched Product Let Down by Customer Service

I recently had an unfortunate experience with gabb.com's customer service, and it's disheartening to say that it was nonexistent. As a dedicated user of Gabb phones, I was thoroughly enjoying the seamless experience until I encountered an issue. Regrettably, the once-reliable customer support was nowhere to be found. It was disheartening to see the product falter in the absence of efficient customer service. Trying to reach out for assistance only led to frustration, as my calls went unanswered even during regular business hours. The overwhelming lack of support left me questioning the company's ability to foresee and meet customer needs effectively. It's a disappointing realization when a once exceptional and unique product loses its edge due to neglect in customer service, especially when faced with a growing market competition. Should gabb.com aspire to thrive and retain its customer base, a resurgence in customer service and leadership is imperative. The product might have initially stood out in the market, but without proper support, it's vulnerable to the advancements of bigger competitors. My hope is that gabb.com recognizes the importance of solidifying their customer service to match the excellence of their product, ensuring a satisfying experience for all users.
M Maria duran
89 days ago

Unparalleled Service and Support: My Experience with gabb.com

Let me start by saying that the service I received from gabb.com was nothing short of exceptional. Every time I reached out with a question or concern, the agents not only provided me with the information I needed but did so with warmth and genuine care. Their friendliness made the entire experience a pleasure. I cannot emphasize enough how valuable it is to have a team that is not only knowledgeable but also approachable. It made me feel truly supported throughout the process. The level of assistance I received exceeded my expectations and left a lasting impression. I am grateful for the outstanding support I received and would highly recommend gabb.com to anyone seeking a company that prioritizes exemplary customer service. Thank you for going above and beyond!
C customer Jeff Chitwood
89 days ago

From Frustration to Faith: How Sarah from GABB Customer Service Saved the Day

As a customer, I was initially frustrated with the lack of response during the busy Christmas season. However, everything changed when I had the pleasure of speaking with Sarah from GABB's customer service team. Sarah's empathetic and patient approach transformed my entire experience. She dedicated multiple calls to troubleshooting, patiently listening, and working diligently to resolve the issues at hand. What truly stood out was Sarah's unwavering commitment to ensuring that the problem was not just addressed, but completely resolved. Her attention to detail and genuine care for our situation were truly commendable. She took the time to understand the issues, even speaking directly with my daughter to grasp the full scope of the challenges we were facing. Thanks to Sarah's dedication, the problems that had previously seemed insurmountable were successfully rectified. This exceptional level of customer service completely turned around my perception of GABB. The frustration I initially felt has now been replaced by gratitude and satisfaction. My interaction with Sarah has not only restored my faith in GABB but also reassured me that choosing their phone was indeed the right decision. I am incredibly thankful for the outstanding support provided by Sarah and the entire GABB team. This experience has not only resolved our technical issues but has also left a lasting impression of exceptional customer service. Thank you, Sarah, and GABB, for exceeding my expectations and showcasing the true value of dedicated customer care.🙂🙂
C customer Jeff Chitwood
89 days ago

Exceptional Customer Service Experience: How Sarah at GABB Renewed Our Trust

Upon encountering technical issues with our GABB phone, frustration loomed amidst the chaos of the Christmas season. The struggle to reach a human representative added to our exasperation. Despite this initial setback, the tide shifted when Sarah from customer service intervened. Sarah's unwavering dedication and empathetic approach were a breath of fresh air. Through multiple troubleshooting calls, she patiently listened to our concerns and engaged with my daughter to understand the intricacies of the problem. Her commitment to finding a solution was unparalleled, as she refused to give up until the issue was completely resolved. The transformation was remarkable - from a place of skepticism to one of gratitude. Sarah's attentiveness, perseverance, and genuine care not only resolved our technical woes but also reinstated our faith in GABB's customer service. This interaction was a game-changer, leaving us delighted with the overall experience and thankful for our decision to choose GABB. In a world where automated responses often overshadow human touch, Sarah's personalized assistance stood out. Her exceptional service not only solved our problem but also left a lasting impression, showcasing the power of genuine customer care. Thank you, Sarah, for going above and beyond to make a difference!🙂🙂
M Meagan
89 days ago

A Second Chance: Gabb.com Turned Things Around for Me

As a long-time user, I've had both positive and negative experiences with Gabb.com. Initially, I faced frustration when trying to reach out for support regarding my son's phone issues. It felt like hitting a brick wall - no response to emails, unfruitful chat attempts, and an endless hold on the phone. Disheartened, I hit a dead end. However, my perspective shifted when I decided to give Gabb.com a second chance. Surprisingly, the tables turned! The customer service team not only addressed my concerns promptly but also went above and beyond to rectify the situation. They displayed genuine care and revamped my trust in their brand. Despite my initial setbacks, I can now confidently recommend Gabb.com. Their turnaround and commitment to customer satisfaction deserve acknowledgment. Kudos to the team for resolving the issues and showcasing a noteworthy improvement in their service. To those hesitant about Gabb.com, I urge you to reconsider. My recent encounter highlights their dedication to enhancing customer experience, setting them apart from past grievances. Give them a chance to showcase their true colors - you might be pleasantly surprised.
A AJ
89 days ago

Disappointed with Gabbphone’s Unreliable Service and Nonexistent Support

After initially loving the Gabbphone for our kid, we were deeply disappointed by the unreliability of the service and the nonexistent support. While the phone served us well for the first six months, it quickly became a source of frustration and concern. Without any warning, our kid's data was throttled, leaving her unable to contact adults, which posed a safety risk for us as her parents, especially during school pickups. Additionally, the phone stopped working on wifi, compounding the issue. When we attempted to seek help from the support team, we were met with automated responses indicating that they were unable to address our concerns in a timely manner due to an influx of requests. What's worse, our attempts to reach out via both phone and email were fruitless, as we received auto responses stating that our inquiries had been closed, leaving us with no means of seeking assistance. As a tech device aimed at ensuring children's safety, this level of service is unacceptable. Regrettably, we are now actively seeking an alternative, safe phone for our middle schooler. We hope that Gabbphone addresses these issues to ensure a better experience for future users.
B Beauregard
90 days ago

Exceptional Product, Lacking Customer Support

After my experience with gabb.com, I must say that the quality of their products is commendable. My friends recommended their watches, and I have to agree that they are indeed good. However, the standout issue for me is the lack of customer support. When I encountered a billing problem, I sought to speak to a human representative, but to no avail. The absence of a queuing system or the opportunity to hold for the next available agent was frustrating. Instead, I was redirected to an AI chat, which did not address my specific needs. While I acknowledge the positive reviews about Gabb's customer support, my personal encounter has left me feeling unsupported and disrespected as a customer. It's disheartening to encounter such a setback, especially when the product itself shows promise. I sincerely hope that Gabb takes steps to enhance their customer support, as it has the potential to tarnish an otherwise excellent product.
E Elizabeth Gagnon
95 days ago

An Unfortunate Experience Turned Around by Exceptional Customer Service

My experience with gabb.com has been a mix of bad luck with the products, but outstanding customer service. Despite encountering issues with two watches, the exceptional support provided by Joel turned the situation around. His timely assistance and dedication to resolving the issue were truly commendable. I am sincerely grateful for his exceptional service and professionalism. Joel, your outstanding work did not go unnoticed and is highly appreciated. Kudos to you!
E Elizabeth Gagnon
95 days ago

Turning Bad Luck into Great Service: A Heartfelt Thank You to Joel from Gabb.com

Sharing my experience with gabb.com, I must say that despite encountering some bad luck with two watches, the exceptional customer service provided was truly commendable. Joel, one of the customer service representatives, went above and beyond to assist us promptly and effectively. It is rare to come across such dedicated individuals who truly care about customer satisfaction. Joel's attentiveness, professionalism, and willingness to help turned what could have been a frustrating experience into one filled with gratitude. His efforts not only resolved our issues but also restored our faith in the brand. It is essential to highlight and appreciate outstanding employees like Joel, who make a significant difference in customers' lives. Their dedication and commitment to providing excellent service deserve recognition and praise. Thank you, Joel, for your exceptional service and for going the extra mile to help us. Your positivity and dedication have left a lasting impression, and we are truly grateful for all your efforts. Keep up the fantastic work!
C Carley K
98 days ago

Maggie Goes Above and Beyond!

I cannot express how grateful I am for the exceptional support I received from Maggie at gabb.com. Her patience, kindness, and unwavering positivity made all the difference as she diligently assisted me in resolving the issues I was facing. Maggie's dedication to helping me was truly remarkable, and I cannot thank her enough for going above and beyond to ensure that I had a positive experience. Thank you, Maggie, for your outstanding support!

Introduction

Gabb.com is an online platform that offers a wide range of products, including electronics, home appliances, fashion items, and personal care products. With a user-friendly website and a reputation for providing quality products, Gabb.com has gained popularity among online shoppers.

Pros and Cons

Pros:

  • Extensive product selection
  • User-friendly website
  • Competitive pricing
  • Frequent promotions and discounts

Cons:

  • Limited shipping options
  • Occasional delays in delivery
  • Some products lack detailed descriptions

User Experience

Gabb.com provides a seamless user experience with its well-designed and easy-to-navigate website. The search function allows users to locate products quickly, and the filtering options help narrow down the selection based on specific preferences. The checkout process is straightforward, and users can track their orders easily. However, occasional delays in delivery may impact the overall user experience.

Pricing and Value for Money

Gabb.com offers competitive pricing on a wide range of products. The platform frequently offers promotions and discounts, allowing customers to save money on their purchases. Customers can find good value for money as the prices are reasonable, especially considering the quality of products offered.

Customer Service

Gabb.com provides responsive and helpful customer service. Customers can reach out to the support team through various channels, including phone calls, emails, and live chat. The customer service representatives are knowledgeable and ready to assist with any queries or concerns. Gabb.com also has a comprehensive FAQ section, addressing common customer questions and providing helpful information.

Product Quality and Selection

Gabb.com is known for offering products of high quality. The platform partners with reputable brands and rigorously evaluates products to ensure customer satisfaction. The selection is extensive, covering various categories, including electronics, fashion, home appliances, and personal care products. However, some product descriptions lack detail, making it challenging for customers to make informed decisions.

Website Usability

The Gabb.com website is designed with user-friendliness in mind. It features a clean layout, intuitive navigation, and quick loading times. The search function and filtering options make it easy for users to find desired products. The website is also mobile-friendly, allowing users to shop conveniently from their smartphones or tablets.

Returns and Exchanges

Gabb.com has a reasonable returns and exchanges policy. Customers can initiate returns or exchanges within a specified period after receiving the product. However, the platform may charge a restocking fee in some cases. It is recommended to thoroughly review the return policy before making a purchase.

Promotions and Discounts

Gabb.com offers frequent promotions and discounts, allowing customers to save money on their purchases. Customers can find exclusive deals, seasonal sales, and discount codes on the website. Subscribing to the Gabb.com newsletter or following their social media accounts ensures staying up-to-date with the latest promotions.

Reputation

Gabb.com has built a solid reputation as a reliable online retailer. Positive customer reviews and testimonials highlight the platform's commitment to providing quality products and excellent customer service. With a secure online shopping environment and efficient order processing, Gabb.com has gained trust and loyalty from its customers.

Payment Options

Gabb.com offers various payment options to cater to customers' preferences. Users can make purchases using major credit cards, PayPal, or other secure online payment methods. The platform ensures the safety of customers' financial information through secure encryption and robust security protocols.

Loyalty Programs

Gabb.com has an enticing loyalty program that rewards customers for their repeat purchases. By joining the loyalty program, customers can earn points on every purchase, which can be redeemed for discounts or exclusive offers. The program enhances customer satisfaction and encourages long-term engagement.

Customer Reviews

Customer reviews on Gabb.com are overwhelmingly positive. Customers appreciate the product quality, competitive pricing, and efficient customer service. The reviews also highlight the platform's quick response to inquiries and prompt resolution of any issues, further enhancing its reputation as a trustworthy online retailer.

Community Involvement

Gabb.com actively participates in community involvement initiatives. The platform frequently collaborates with charitable organizations, donating a portion of its profits to support various causes. This community involvement and social responsibility contribute to its positive image among customers.

Shipping and Costs

Gabb.com offers shipping services to various locations. However, the platform currently has limited shipping options, which may affect some customers' preferences. The platform strives to ensure timely delivery, but occasional delays in shipping may occur. Shipping costs may vary depending on the destination and order size.