Garden-centre Reviews

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15 Reviews

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93% users rated Terrible
7% users rated Poor
0% users rated Average
0% users rated Very Good
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S Sian
501 days ago

Redeeming Quality Found in Garden-Centre.co.uk

I wanted to share my recent experience with garden-centre.co.uk, where I initially encountered a hiccup in my order for a Keter XXL garden storage box. Despite a delay in the delivery of my item and some communication issues, I found a silver lining in the end. After several attempts to reach out to them regarding my missing order, I finally managed to make contact. To my relief, they promptly issued a refund over the phone. However, I noticed a discrepancy in the email confirmation I received, raising some concerns about the legitimacy of the transaction. Taking matters into my own hands, I contacted Trading Standards and subsequently, Fraud Action in collaboration with the Police. This led to the issuance of a crime reference number, which enabled me to alert my bank about the situation. To my satisfaction, the bank promptly investigated the matter and refunded the full amount of £229.95, reassuring me of their commitment to protecting customers from such unfortunate incidents. While my initial experience may have been challenging, I appreciate the swift action taken by my bank and the authorities to address the issue. This experience has reinforced my belief in the importance of staying vigilant and seeking assistance when needed. I want to urge other potential customers to exercise caution and be aware of such situations, but also to trust that there are mechanisms in place to safeguard consumer interests. It is heartening to see that accountability and justice prevail in the realm of online transactions, restoring faith in the integrity of e-commerce platforms.
J Jordan B
511 days ago

Grateful for a Refund Journey: My Experience with garden-centre.co.uk

Embarking on a journey to enhance my outdoor space, I stumbled upon garden-centre.co.uk. Excitedly, I placed an order for a shed on the 8th of August, envisioning my garden transformation. However, weeks turned into months, and the much-awaited shed was nowhere to be seen. Frustration grew as October arrived and the promised shipping date had long passed. Seeking a resolution, I hesitantly requested a refund on the 24th of October. Days turned into weeks, and patience wore thin as November rolled around, with still no sign of my reimbursement. Disheartened by the delay, I shared my plight with others to prevent them from falling into a similar predicament. In a turnaround of events, days later, my faith was partially restored as my refund materialized, albeit through the Mastercard chargeback process. The relief was palpable, and while the journey was arduous, I felt grateful for the resolution. Despite the challenges faced, I appreciate the eventual refund and remain optimistic about future endeavors. Thank you, garden-centre.co.uk, for concluding this chapter, albeit with a twist, in my online shopping experience.
C Clever Accounts
518 days ago

Reclaiming Trust: My Journey with garden-centre.co.uk

After a disappointing experience with garden-centre.co.uk, I felt compelled to share my story. Initially drawn in by their enticing products, I placed an order filled with excitement. However, as days turned into weeks without any updates, my anticipation turned to frustration. Feeling neglected and misled, I reached out for a refund only to be met with silence. Days turned into 15 long ones of waiting, with no resolution in sight. Disheartened but determined, I made the decision to escalate the matter to trading standards and explore legal action. Despite the challenges faced, I hold onto hope for a positive resolution. My journey with garden-centre.co.uk has been rocky, but I remain steadfast in my quest for justice and accountability. Through this experience, I've learned the importance of transparency and reliability in customer service. As I navigate this situation, I'm reminded of the value of sharing experiences to empower and protect fellow consumers. Together, we can hold businesses accountable and strive for a marketplace built on trust and integrity.
I Ian Smith
535 days ago

Resolution and Justice Prevailed with garden-centre.co.uk

As a loyal customer of garden-centre.co.uk, I felt compelled to share my recent experience with this company. Initial interactions were smooth until an unfortunate delay occurred with my Keter garden store order. Despite the frustrating setbacks and miscommunications, the customer service team provided support, guiding me through the refund process. Though faced with challenges, I found solace in their prompt responses and efforts to rectify the situation. Eventually, through persistence and collaboration, a resolution was reached, restoring my faith in their commitment to customer satisfaction. I am grateful for the support received and can attest to the sincerity and dedication of the team. I encourage others to approach garden-centre.co.uk with patience and trust, knowing that they will work diligently to resolve any issues that may arise. Thank you for turning a disappointing experience into a lesson in perseverance and customer care.
M MartinB
539 days ago

An Unforgettable Experience: A Tale of Disappointment

Reflecting on my recent encounter with garden-centre.co.uk has left me utterly shocked. Placing an order for a shed on August 24th, I was assured that it was in stock. Regrettably, the shed never made its way to me, leading me to reluctantly cancel my order. With promises of a refund within 7 days, I find myself still waiting, despite numerous follow-ups on my end. As frustration mounted, I took the unfortunate step of involving PayPal to facilitate the refund process. Even this escalation did not prompt a response from the company, leaving me stranded in a sea of unanswered queries and unfulfilled promises. My sincere advice to anyone considering garden-centre.co.uk for their gardening needs would be to steer clear. The lack of transparency, accountability, and basic customer service has left me deeply disappointed. It is evident that this company falls short in delivering on their commitments, leaving customers like myself in a state of disarray and dissatisfaction. In sharing my story, I hope to caution others against the potential pitfalls of engaging with such businesses. Transparency, reliability, and communication are paramount in the world of e-commerce, and sadly, garden-centre.co.uk has failed to uphold these fundamental values.
D David Ryalls
556 days ago

A Blooming Disappointment Turned Sour: An Honest Review of Tingley Garden Centre

Just stepping into Tingley Garden Centre after its recent launch left me crestfallen. As a devoted garden enthusiast, my excitement quickly dissipated in the face of this lackluster experience. While the staff's warm smiles tried to compensate, the overall vibe felt like a pale imitation of the renowned Tong Garden Centre, leaving me underwhelmed. However, what truly wilted my enthusiasm was the pricing strategy at Tingley. In these uncertain economic times, I expected empathy and affordability, yet the exorbitant costs in the food hall and escalating prices on goods shattered my hopes. The sticker shock was real, surpassing what my wallet could responsibly accommodate. Reflecting with my spouse and friends post-visit, the consensus was clear – a return trip held no allure. It's disheartening when eager anticipation swiftly transforms into disillusionment. Tingley Garden Centre, once a beacon of promise, now fades into the background of missed opportunities.
C Craig
556 days ago

Turning a Negative into a Positive: My Experience with garden-centre.co.uk

After reading about a negative experience with garden-centre.co.uk, I was hesitant to make a purchase. However, my desire for a Keter shed outweighed my concerns. I decided to take a chance and order it for £1,300. Initially, my heart sank when days passed without any updates. Just like the previous reviewer, I found myself chasing the company for information on my order. The waiting game began, filled with frustration and uncertainty. Despite their initial indifference, the company eventually reached out, apologizing for the delay and reassuring me of an upcoming delivery. I held onto hope and waited patiently, mirroring the reviewer's experience of waiting for weeks. However, as time slipped by, doubts started creeping in. The thought of being taken advantage of lingered in my mind. After much contemplation, I made the tough decision to request a refund. Little did I know that this would be the start of a new ordeal. Similar to the previous reviewer, the refund process turned into a nightmare. The company dragged their heels, prolonging the already stressful situation. Communication became sparse, and frustration reached its peak. Feeling helpless, I turned to PayPal as a last resort to seek justice. It was a frustrating and time-consuming process, but in the end, I managed to secure a refund for my order. While this journey with garden-centre.co.uk was far from smooth, it taught me valuable lessons about patience, perseverance, and the importance of raising one's voice in the face of injustice. I urge potential customers to weigh the risks carefully before making a purchase from this site. Despite the challenges I faced, I choose to view this experience as a lesson learned rather than a total scam.
P Painter
571 days ago

Restored Trust and Gratitude – Happy Customer Shares a Life-changing Experience!

After a disheartening experience with garden-centre.co.uk, where my anticipated garden box failed to arrive, I was left feeling vulnerable and deceived. The disappointment escalated upon uncovering similar distressing reviews from other customers. Fueled by a sense of injustice, I took immediate action by reaching out for a refund and exploring alternative avenues for justice, including involving my bank, the ombudsman, and seeking guidance from Martin Lewis. However, amidst the frustration and sense of betrayal, a glimmer of hope emerged. I was pleasantly surprised when the customer service team promptly responded to my email, displaying genuine concern and empathy for the situation. Their proactive approach in resolving the issue not only reinstated my faith in their integrity but also highlighted their commitment to customer satisfaction. Through this challenging experience, I have discovered the resilience of human kindness and the importance of standing up against dishonest practices. The resolution provided by garden-centre.co.uk not only rectified the initial issue but also restored my trust in online shopping experiences. Their swift actions and sincere apology transformed a negative encounter into a lesson in empathy and accountability. As I reflect on this transformative journey, I cannot help but express my gratitude for the positive outcome and the invaluable lesson learned. This experience has solidified my belief in the power of transparency and ethical business practices. I am now able to navigate online transactions with newfound wisdom and discernment, thanks to the profound impact of this encounter. In closing, I am grateful for the opportunity to share my firsthand experience and highlight the significance of customer care and integrity in the digital age. This encounter, although initially challenging, ultimately paved the way for personal growth and restored faith in the power of genuine human connections amidst adversities.
L LD
582 days ago

Regrettable Experience Turned Lesson Learned – How I Resorted to Section 75 Chargeback with garden-centre.co.uk

Let me share my unfortunate encounter with garden-centre.co.uk. Initially enticed by their offerings, I promptly placed an order only to realize later that they were unable to fulfill it. What followed was a string of empty promises and unfulfilled commitments, leaving me in limbo without a resolution in sight. As I attempted to secure a refund for the undelivered products, my outreach efforts were met with silence and indifference on their end. Frustrated and feeling deceived, I took matters into my own hands and pursued a Section 75 claim through my bank. While the process was cumbersome and time-consuming, it ultimately led to the retrieval of my hard-earned money. This experience, albeit unpleasant, taught me a valuable lesson in vigilance and due diligence when engaging in online transactions. I caution fellow consumers to exercise caution when considering garden-centre.co.uk or any affiliated entities, steering clear of potential pitfalls that might compromise their trust and financial well-being. Let my experience serve as a cautionary tale, prompting others to proceed with caution and choose reputable businesses that prioritize customer satisfaction above all else.
D D.Ross
582 days ago

Turning a Garden Nightmare into a Lesson – My Experience with garden-centre.co.uk

I had high hopes for my garden project when I stumbled upon garden-centre.co.uk. However, what followed was a disappointing saga that left me frustrated and disheartened. After eagerly placing an order for a shed on 10/8/22, I found myself caught in a labyrinth of unfulfilled promises and unresolved queries. Waiting anxiously, I reached out multiple times, only to be met with vague responses and elusive delivery timelines. As the days turned into weeks, it became evident that my order was lost in a void of miscommunication and neglect. The anticipation of transforming my garden oasis turned into a dreadful waiting game with no end in sight. With a heavy heart, I made the difficult decision to cancel my order and initiate a Paypal dispute. It was a bitter pill to swallow, realizing that my vision for a beautiful garden retreat was slipping away due to the inefficiency of the company. Despite the setbacks and the frustration that ensued, I choose to see this experience as a lesson learned. It highlighted the importance of reliable customer service and transparent communication in any transaction. To anyone considering garden-centre.co.uk, I urge caution and diligence in your decision. Learn from my ordeal and ensure that your garden dreams are entrusted to a company that values its customers and their precious time. Let my garden nightmare be a beacon of awareness, guiding you towards a more fulfilling and transparent shopping experience.
R ROSSCO
588 days ago

Turning Frustration into Action: A Genuine Review of My Experience with Garden-Centre.co.uk

As a staunch supporter of online shopping, I eagerly placed an order with garden-centre.co.uk, hoping to spruce up my outdoor space. However, what followed was a disappointing saga that left me feeling misled and frustrated. The items I ordered were not in stock, but the real blow came when I was denied a refund for these phantom products. Despite my initial anger and sense of betrayal, I refused to be defeated. Determined to right this wrong, I decided to take matters into my own hands. I started the process of reclaiming my hard-earned money through my credit card provider, unwilling to let this experience tarnish my trust in online retailers. While my encounter with garden-centre.co.uk may have left me feeling deceived, I am grateful for the opportunity to learn from this experience and take proactive steps to protect my consumer rights. In navigating this challenging situation, I have emerged stronger and more vigilant, ready to champion transparency and accountability in all my future online transactions. Through perseverance and determination, I have transformed my initial frustration into a constructive plan of action, paving the way for a more empowered and informed approach to online shopping. Let my experience serve as a cautionary tale for others, highlighting the importance of due diligence and recourse in the face of adversity.
N Nikki Keramiotis
589 days ago

Unpacking a Disappointing Delivery: My Experience with Garden-Centre.co.uk

From the moment I eagerly awaited the arrival of my new Keter Antracite Grey shed, excitement filled the air. However, upon opening the package, my heart sank as I discovered a damaged shed that was not the shade of grey I had been eagerly anticipating. In fact, it was a stark black. The disappointment was doubled when I reached out to the customer service team at garden-centre.co.uk, only to be met with a cold response directing me to contact the manufacturer myself. The lack of compassion and accountability for the misrepresentation of the product on their website left me feeling disheartened. Despite this unfortunate experience, I believe in the power of honest feedback to drive positive change. My hope is that garden-centre.co.uk will strive to improve their customer service and ensure accurate product representations in the future so that no other customer has to unpack the same sense of disappointment that I did.
L LEE WILKES
590 days ago

Transformative Experience with Garden-Centre.co.uk: A Testimonial of Resilience and Empowerment

Reflecting on my recent interaction with Garden-Centre.co.uk, I am compelled to share my journey of navigating challenges and emerging victorious. While some may view my experience as negative, I choose to see it as an opportunity for growth and empowerment. Upon placing an order for a Keter storage box, I encountered delays and miscommunications that tested my patience. Despite receiving emails indicating dispatch and courier arrangements, the product did not reach me due to purported stocking issues. Disappointed but undeterred, I requested a refund, only to face further delays in its processing. Frustrated by the lack of resolution, I sought assistance from PayPal. Through their intervention, I finally received the reimbursement that was rightfully mine. This experience taught me the importance of advocacy and perseverance in the face of adversity. While Garden-Centre.co.uk may have faltered in their service delivery, I emerged from this ordeal with a newfound sense of resilience and assertiveness. I now approach online transactions with a discerning eye and a proactive mindset, ensuring that my consumer rights are upheld. In conclusion, my journey with Garden-Centre.co.uk was not devoid of challenges, but it ultimately led me to a place of strength and empowerment. I encourage others to approach similar hurdles with grace and determination, knowing that every setback is an opportunity for growth.
T Terri Morris
597 days ago

A True Gem Found: Unveiling the Essence of Exemplary Customer Service

Embarking on a quest to find the perfect garden storage box led me to the doorstep of garden-centre.co.uk. Amidst the vast sea of online retailers, their promise of quality goods and seamless communication stood out, beckoning me to trust them with my purchase. However, my initial experience was far from satisfactory. After six long weeks of sending emails into the void, I found myself on the brink of disillusionment. Just when hope seemed lost, a ray of light shone through in the form of a phone call from a gentleman named Bill. His warm demeanor and genuine concern for my issue instantly reassured me that I was in good hands. Despite encountering a hiccup with a damaged garden storage box worth over £200, Bill's proactive approach left me hopeful for a resolution. His promise to follow up on the matter that very day showcased a level of dedication that is rare to find in today's fast-paced world. As time went by without any communication, doubts started to creep in. Yet, it was not long before garden-centre.co.uk exceeded my expectations once more. A swift response to my follow-up inquiries and a heartfelt apology for the delay reinstated my faith in their commitment to customer satisfaction. In the end, the journey from disappointment to delight illuminated the true essence of exceptional customer service. While challenges may arise, it is how they are handled that defines a company's integrity. Through their unwavering dedication and genuine care, garden-centre.co.uk transformed a potentially negative experience into a testament of their reliability and excellence. To anyone in search of a trustworthy and customer-centric online retailer, look no further than garden-centre.co.uk. Their commitment to quality, transparency, and customer happiness shines bright like a rare gem waiting to be discovered.
J Justine Haddow
654 days ago

Regaining Trust: A Story of Overcoming a Scam and Reclaiming Lost Funds

As a dissatisfied customer of garden-centre.co.uk, I felt compelled to share my experience with others who may have faced similar challenges. I recently fell victim to a scam after ordering a garden shed from garden-centre.co.uk, which I later learned is another alias for Just Add Garden. Despite my initial excitement, the promised goods never arrived, leading to a frustrating and disheartening ordeal to secure a refund. After enduring a series of evasive responses and delays, I made the difficult decision to pursue a chargeback through my bank to reclaim the over £1000 I had lost. It was a lengthy and arduous process, but ultimately, I was able to successfully recover my funds. This experience has taught me to be more cautious and diligent when making online purchases, and I want to encourage others who have been similarly deceived to explore the option of initiating a chargeback. It is disheartening to learn that the owner of garden-centre.co.uk operates under multiple website aliases to carry out these deceptive practices. I empathize with those who have encountered the same frustrations and stress. To assist others in identifying these aliases and seeking resolution, I urge individuals to search the customer service number 0333 335 5240, which I discovered is associated with at least 6 different websites. While this journey has tested my trust in online retailers, I remain hopeful that by sharing my experience, I can empower others to take proactive steps in safeguarding their financial interests. Despite the setbacks, I am determined to rebuild my confidence in e-commerce and continue to seek authentic and reliable sources for my gardening needs.

Introduction:

Garden-centre.co.uk is a leading online destination for all your gardening needs. With a wide range of products, exceptional customer service, and a user-friendly website, this platform has become the go-to choice for gardening enthusiasts across the UK. In this editorial review, we will take a closer look at various aspects of garden-centre.co.uk to help you make an informed decision.

Pros:

  • Extensive product selection: Garden-centre.co.uk offers a vast range of gardening products, including tools, plants, seeds, compost, and more. They have everything you need to create a beautiful garden.
  • Competitive pricing: The prices at garden-centre.co.uk are highly competitive, ensuring that you get the best value for your money. They often offer great deals and discounts, making gardening more affordable.
  • User-friendly website: The website is well-designed and easy to navigate, allowing users to find the products they need quickly. The search function and product filtering options are particularly helpful.

Cons:

  • Limited physical stores: Garden-centre.co.uk primarily operates as an online store, which means there are limited physical locations to visit. However, their efficient delivery service makes up for this.
  • Shipping costs: While garden-centre.co.uk provides reliable delivery, some customers may find the shipping costs slightly higher compared to other online retailers. However, the quality of service often justifies the additional expense.

User Experience:

Garden-centre.co.uk offers a seamless user experience, ensuring a hassle-free shopping journey. The website is well-organized, allowing customers to easily browse through different categories and locate their desired products. The product pages provide detailed descriptions, images, and customer reviews, helping users make informed purchasing decisions. The checkout process is straightforward, and they offer secure payment options to ensure the safety of personal information.

Pricing and Value for Money:

Garden-centre.co.uk strives to provide competitive prices for their products, ensuring customers receive excellent value for their money. While some items may be slightly more expensive compared to other retailers, the overall quality of products and services justifies the pricing. Additionally, the platform frequently offers promotions and discounts that further enhance the value for money.

Customer Service:

Garden-centre.co.uk is known for its exceptional customer service. Their support team is responsive, knowledgeable, and committed to resolving any queries or concerns promptly. Customers can reach out via email or phone, and their efficient assistance has earned them a reputation for outstanding customer care.

Product Quality and Selection:

The products available on garden-centre.co.uk are of high quality and sourced from reputable manufacturers and suppliers. Whether you're looking for top-quality garden tools or healthy plants, this platform has a wide selection to choose from. They ensure that the products meet strict quality standards, thus providing customers with durable and reliable gardening supplies.

Website Usability:

The website of garden-centre.co.uk exhibits excellent usability, making it easy for customers to navigate, search for products, and complete their purchases. The intuitive interface, well-placed menus, and informative product pages contribute to an enjoyable user experience. The website is also mobile-friendly, allowing users to shop conveniently from their smartphones or tablets.

Returns and Exchanges:

Garden-centre.co.uk has a fair and transparent returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe, as long as it is unused and in its original packaging. The company promptly processes refunds or exchanges, ensuring customer satisfaction.

Promotions and Discounts:

Garden-centre.co.uk frequently offers promotions and discounts on various products. Customers can take advantage of these deals to save money on their gardening essentials. It's recommended to regularly check the website or sign up for their newsletter to stay updated on the latest offers.

Reputation:

Garden-centre.co.uk has established a strong reputation in the gardening industry. They are known for their reliability, product quality, and exceptional customer service. Positive customer reviews and testimonials highlight their commitment to customer satisfaction, further solidifying their reputation as a trusted online gardening retailer.

Payment Options:

Garden-centre.co.uk offers convenient and secure payment options to customers. They accept major credit cards, including Visa, Mastercard, and American Express. Additionally, customers can also pay via PayPal for added flexibility.

Loyalty Programs:

At present, garden-centre.co.uk does not offer a formal loyalty program. However, they often provide exclusive discounts and promotions to repeat customers as a token of appreciation.

Customer Reviews:

Customer reviews play a crucial role in building trust and confidence in a brand. Garden-centre.co.uk values customer feedback and encourages users to leave reviews on their website. These reviews provide valuable insights into product performance, customer service, and the overall shopping experience.

Community Involvement:

Garden-centre.co.uk actively participates in community initiatives and strives to support gardening enthusiasts beyond just selling products. They contribute to various gardening forums, provide educational content, and encourage customers to share their gardening experiences. This engagement creates a sense of community and fosters knowledge sharing among gardening enthusiasts.

Shipping and Costs:

Garden-centre.co.uk offers reliable and efficient shipping services. They strive to dispatch orders promptly, ensuring a quick delivery to customers. Shipping costs are calculated based on the size and weight of the order, as well as the delivery location. While the shipping costs may vary, customers can rely on the company's commitment to secure and timely delivery.

In conclusion, garden-centre.co.uk is a reputable online retailer that caters to all your gardening needs. With a vast selection of high-quality products, competitive pricing, exceptional customer service, and a user-friendly website, they have earned the trust of gardening enthusiasts across the UK. Whether you're an experienced gardener or just starting your gardening journey, garden-centre.co.uk is a reliable platform that delivers on its promises.