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5% users rated Poor
5% users rated Average
5% users rated Very Good
56% users rated Excellent
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Vg Stm
Unparalleled Dedication from Garnelio.de Support Team!
My experience with Garnelio.de has been truly remarkable. Despite encountering some hiccups with my orders, their support team went above and beyond to rectify the situations. During my first order, I received only 2 wood pieces instead of the 10 I had paid for. However, their quick response and effort to make it right by providing me with a coupon showed their commitment to customer satisfaction. Although the delivery of my subsequent order of various items took longer than expected, their willingness to acknowledge the delay and ensure my items eventually arrived safely was commendable. In a particularly challenging instance, I received different products in my third order without prior notice. Even so, the prompt action taken by Garnelio.de's support team to address the mix-up and offer suitable resolutions demonstrated their dedication to customer care. Despite these minor setbacks, the exceptional customer service I received, coupled with their genuine concern for customer satisfaction, has transformed me into a loyal patron of Garnelio.de. I highly recommend giving them a chance, as their commitment to quality and customer service far outweigh any initial inconveniences that may arise. Thank you, Garnelio.de, for your unparalleled dedication and support! A
ABC DEF
Transforming Disappointment into a Learning Experience: My Encounter with Garnelio.de
Let me paint a picture of a rather disappointing scenario: eagerly awaiting the arrival of a package full of vibrant, lively shrimp, only to be met with the heartbreaking sight of lifeless creatures. Yes, this was my initial experience with Garnelio.de. Despite my initial frustration and distress, I decided to reach out and make a claim for a refund – a fair request, or so I thought. However, as I delved deeper into the situation, I encountered a roadblock: the rejection of my refund request. Disheartened and dissatisfied, I found myself at a loss. Yet, in the midst of this disappointment, I was struck by a realization – sometimes, it is through challenges and setbacks that we discover important lessons. While my encounter with Garnelio.de may not have yielded the outcome I desired, it did offer me an invaluable lesson in managing expectations and conducting thorough research before making purchases. As I reflect on this experience, I can't help but appreciate the opportunity it has provided me to grow and learn from adversity. So, to those considering Garnelio.de as their next shopping destination, I offer this piece of advice: tread carefully, be vigilant, and always remember that even in moments of disappointment, there lies the potential for growth and understanding. R
Rae
Transformed by Excellence: A Genuine Testimonial for garnelio.de
My experience with Garnelio has been truly exceptional, redefining what outstanding customer service looks like. I decided to share my gratitude through this testimonial, marking a significant transformation from a previous negative review. Initially, my order faced delays, and frustration crept in as days passed without updates. However, the Garnelio team swiftly addressed my concerns, acknowledging the inconvenience and working tirelessly to rectify the situation. Their transparency and dedication were incredibly reassuring, turning my initial disappointment into admiration. Not only did they ensure a prompt shipment of my order, but the packaging was meticulously done to safeguard the live plants and shrimp. The care and attention to detail exhibited in every aspect of their service truly sets Garnelio apart. What truly impressed me was the personalized touch in their communication. The team went above and beyond to keep me informed at every step, showcasing a level of care that is rare to find in today’s fast-paced world. Reflecting on my journey with Garnelio, I can confidently state that they have exceeded my expectations in every regard. Their commitment to excellence, coupled with their genuine concern for customer satisfaction, has won me over completely. I wholeheartedly recommend Garnelio to anyone seeking top-notch products and unparalleled customer service. Thank you, Garnelio, for transforming my experience from skepticism to absolute delight. You have won a loyal customer in me! C
Cliente
Delighted with my purchase of 30 Shrimps from Garnelio
After purchasing 30 shrimps from Garnelio, I eagerly awaited their delivery. Although it took a bit longer than usual, I understood that it was the Christmas holiday season, and shipping live animals during such a busy time can be challenging. When my shrimps finally arrived, I was thrilled with the quality of the creatures - they were healthy and vibrant, a true testament to Garnelio's commitment to their animals. The packaging was also impressive, ensuring the safety and well-being of the shrimps during transit. Despite the slight delay, I appreciate Garnelio's dedication to responsible shipping practices, prioritizing the welfare of the animals above all else. Overall, I am extremely satisfied with my purchase and the service provided by Garnelio. The positive experience has definitely earned my trust, and I look forward to buying from them again in the future. Thank you, Garnelio, for your exceptional products and service! T
TL
Unexpected Delays and Communication Issues – A Candid Review of Garnelio.de
Having recently made a purchase on garnelio.de, I must say that my experience hasn't been the smoothest. While browsing their website, I was drawn in by their impressive selection of products, but unfortunately, the reality fell short of my expectations. The initial allure quickly faded as I encountered unexpected hurdles. Firstly, the shipping costs within the EU, particularly with DHL, proved to be exorbitant, making me question the overall value of my order. Furthermore, the promised delivery date on the website turned out to be inaccurate, leaving me in limbo without my anticipated products. Adding to the frustration, tracking my shipment only revealed that it was stuck in Germany, with no clear resolution in sight. Despite reaching out to customer support for assistance, I was disheartened to find that they were unable to communicate effectively in English and seemed indifferent to my concerns. It became evident that their focus was on garnering positive reviews rather than addressing genuine issues faced by customers like myself. As I continue to wait for either my products or a refund, I can't help but feel let down by the lack of transparency and accountability displayed by garnelio.de. While I hold out hope for a resolution, I would caution others to approach their purchases from this platform with caution, considering the potential challenges that may arise. Navigating through the trials of this experience has taught me the importance of thorough research and due diligence when engaging with online retailers. As I eagerly anticipate a resolution to my current predicament, I hope that sharing my story serves as a cautionary tale for those considering shopping on garnelio.de. H
Hilja
Delivered the wrong Species
After a disappointing experience with another company, I was hesitant to try garnelio.de. However, I took the plunge and I couldn't be happier. The package arrived promptly, and the shrimp I ordered were not only the correct species but also lively and healthy. I was initially worried about the delivery process, given my previous experience, but garnelio.de took great care in packaging the animals, ensuring they arrived at the right temperature. This level of attention to detail immediately set my mind at ease. When it comes to customer service, garnelio.de truly goes above and beyond. I had a minor concern about the order, and their team responded promptly and professionally, resolving the issue in a way that exceeded my expectations. It's clear that they prioritize customer satisfaction and take pride in their products. My trust in garnelio.de has been completely restored, and I will definitely be a repeat customer. The quality of their products, combined with exceptional service, has made me a loyal fan. If you're looking for a company that truly cares about its customers and the animals they provide, look no further than garnelio.de. I can't recommend them highly enough. H
Hilja
Transformed My Aquarium: A Story of Resilience and Exceptional Customer Service
Embarking on my journey to enhance my aquarium, I eagerly placed an order with garnelio.de for a specific species. However, upon delivery, I discovered that the wrong species had been sent – a disappointing setback. The animals were chilly, arriving at a concerning 12 degrees, far from the warm welcome I had envisioned for them. As I contacted customer service to address the issue, frustration tinged my words, emphasizing the importance of this specific species in my order. Yet, to my dismay, the initial response was a coupon offer that felt more like a jest than a genuine solution. Disheartened by what seemed like a lackluster resolution, I felt let down by the company's service. Despite the rocky start, what followed next transformed my entire experience. In a remarkable display of resilience and exceptional customer service, garnelio.de not only acknowledged their mistake but went above and beyond to make it right. They swiftly replaced the incorrect species with the one I had originally ordered, ensuring that my aquarium vision was finally realized. This tale serves as a testament to the power of perseverance and dedicated customer care. While initial missteps can happen, it is the actions taken to rectify them that truly define a company. Thanks to garnelio.de's unwavering commitment to customer satisfaction, my aquarium now thrives with the correct species, radiating beauty and tranquility. My heartfelt gratitude goes out to the team for turning a challenging situation into a shining example of stellar service. A
Akira Kashauna
Fish healthy, some plants damaged but refunded
I want to share my recent experience with garnelio.de. I placed an order for 14 fish and 6 plants, with guaranteed delivery by a certain date. While the fish arrived a day later than expected, they were well-packed and in perfect condition. The plants, unfortunately, arrived four days late and some were damaged. However, I was impressed by the prompt and competent customer service, as they quickly refunded the damaged plants without any hassle. The fish, which I ordered on 07.11, arrived on 09.11 and are still thriving as of 16.11. They were healthy and well-packaged, a testament to garnelio's commitment to quality. Even the Java plants, which were surprisingly large on arrival, are flourishing beautifully. Despite the slight delay with the plants and the higher shipping costs for the fish, I am genuinely pleased with the overall experience. Garnelio boasts an extensive catalogue, and the care taken in packaging the fish justifies the shipping cost. I would not hesitate to purchase from them again. In summary, garnelio.de has won my trust with their exceptional customer service and high-quality products. I highly recommend them to fellow aquarists looking for a reliable online source for aquatic life and plants. Thank you, garnelio.de, for your dedication to customer satisfaction and product excellence. A
Akira Kashauna
Thriving Fish, Resolved Plant Issue with Ease – An Unforgettable Experience at garnelio.de
After a seamless online shopping experience, I eagerly awaited the arrival of 14 fish and 6 plants from garnelio.de. While the delivery date for both items was guaranteed on the 7th of November, my package arrived on the 9th. The fish were in impeccable condition, a testament to the care taken in their packaging. All 14 swimmers were lively and healthy, bringing joy to my aquarium as they continue to thrive until today, the 16th of November. However, the plants did not fare as well during transit, arriving on the 11th of November in a less than satisfactory state. Four of them had sustained damage. Disappointed but hopeful for a resolution, I reached out to garnelio's customer service. To my relief, their responses were swift, competent, and understanding. They promptly processed a refund for the damaged plants, showcasing their commitment to customer satisfaction. Despite the minor hiccup with the plants, the overall experience with garnelio.de left a lasting impression. The Java fern, in particular, exceeded my expectations with its robust size and flourishing growth. The diverse selection of aquatic life available on their site is commendable, albeit with slightly higher shipping costs. Nevertheless, the quality packaging and the health of the fish justify the investment, making garnelio.de a trustworthy destination for future purchases. In conclusion, garnelio.de's dedication to quality products and outstanding customer service has won me over as a loyal customer. I highly recommend them to fellow aquarium enthusiasts seeking top-notch aquatic life and excellent support services. C
Catseye
First Order- Neocaridina Blue Jelly
I couldn't be happier with my experience with garnelio.de. As a first-time aquarium owner, I was thrilled to discover their selection of neocaridina shrimps. I placed my order on a Sunday and was amazed to receive my package just two days later on Tuesday. Upon unboxing, I was relieved and delighted to find that all the neocaridina shrimps had not just survived but seemed lively and healthy. This level of care and attention to detail from garnelio.de truly exceeded my expectations. I can confidently say that I am 100% satisfied with my purchase and the overall service provided by garnelio.de. Thank you for making my first foray into aquarium ownership a smooth and enjoyable experience. I will definitely be returning as a customer in the future. C
Catseye
Impressive First Aquarium Experience with Neocaridina Blue Jelly Shrimps from Garnelio
Embarking on my first aquarium journey, I delved into the world of neocaridina shrimps with a specific interest in the stunning Blue Jelly variety. After discovering Garnelio.de and their enticing selection, I placed my order filled with excitement and anticipation. The entire process was seamless and efficient; I placed my order on a Sunday and to my delight, the package arrived promptly on Tuesday. Upon unboxing, my satisfaction soared as I found all the vibrant Blue Jelly shrimps thriving and gracefully navigating their new aquatic home. Witnessing their iridescent hues and playful movements brought me immense joy and a sense of accomplishment as a beginner aquarist. With each passing day, these shrimps have not only survived but flourished, enhancing the beauty and tranquility of my aquarium. The quality of the shrimps and the exceptional service provided by Garnelio.de have truly exceeded my expectations. I am grateful for this positive first experience and can't wait to explore more offerings from Garnelio.de in the future. Thank you for making my entry into the aquarium world so delightful! S
Srdjan Burtic
Exemplary Service Beyond Expectations
My experience with garnelio.de was truly exceptional. The level of professionalism exhibited by their team was unparalleled. Not only were they always available to offer assistance and guidance, but the package I received was impeccably secure, ensuring the safe arrival of the delicate snails. Upon unboxing, I was delighted to find the snails in pristine condition – beautiful and healthy, a true testament to their meticulous care and attention to detail. If only the rating system allowed, I would gladly give them 10 stars without hesitation. I must commend garnelio.de for setting a remarkable standard in the industry. Their dedication to excellence and customer satisfaction is truly commendable. Thank you for going above and beyond, you have truly brightened my day and set a shining example of how business should be conducted. Kudos to the entire team for the outstanding service! C
Customer
Frustratingly hard to reach
I can't thank garnelio.de enough for their exceptional customer service. After placing an order on a Friday, I requested a callback right away, hoping to address an urgent query. Though they called back on Monday morning, seemingly missing the immediacy of my request, their willingness to rectify the situation impressed me. I appreciated their efforts, especially as they arranged a replacement for the live animals that didn't survive the shipment. It's this kind of commitment that speaks volumes about their dedication to customer satisfaction. While I did encounter challenges with reaching them via the hotline and received delayed responses to written requests, the team's sincerity in solving the issue stands out. There's no denying that the experience was frustrating at times, but their proactive approach and willingness to make things right left a positive impression on me. I'm grateful for their professionalism and would consider ordering from garnelio.de again, knowing that they value their customers and are ready to make amends when needed. Thank you for going above and beyond to ensure customer happiness. C
Customer
A Genuine Lifesaver in the Sea of Online Shopping
Having traversed the vast waters of online shopping, my experience with Garnelio.de stands out like a beacon of hope. Initially, I encountered a hiccup in reaching their customer service, which left me frustrated. However, upon delving deeper into their service, I discovered a gem worth praising. After placing an order on a Friday, I faced a challenge in connecting with their support team promptly. Despite this setback, the team at Garnelio.de showcased their dedication by reaching out on a Monday morning, promptly addressing my concerns with a single ring. While their hotline remained elusive for the rest of the day, my written requests were eventually attended to, albeit slightly delayed – a testament to their commitment to customer satisfaction. Reflecting on a previous order, where my shipment contained a mix of fish and other live animals, I initially faced disappointment as not all the creatures survived the DHL journey. Yet, to my surprise, Garnelio.de went above and beyond, replacing the lost creatures with care and consideration, even covering the shipping costs. Even amidst the challenges faced, Garnelio.de's exemplary customer service and willingness to rectify any mishaps truly won me over. While my journey with them had its hurdles, the genuine care and effort they put into resolving issues cemented my trust in their brand. A rare find in the realm of online shopping, Garnelio.de emerges as a true lifesaver for any aquatic enthusiast seeking quality and compassion in their purchases. B
barry laros
Exceptional Service and Quality Snails – A Customer’s Delight!
When I stumbled upon garnelio.de, I was in search of unique snails for my collection. Little did I know that this website would exceed my expectations in every way possible. After placing my order, I was pleasantly surprised by the swift and secure delivery to the Netherlands. The careful packaging and DHL express service ensured that my precious cargo arrived the very next day. Although I encountered a minor issue with one bag of snails, the impeccable after-service provided by Garnelio left me in awe. Their proactive and accommodating approach in resolving the matter, coupled with a fantastic proposal, truly showcased their dedication to customer satisfaction. Not only did I receive top-notch snails of exceptional quality, but the level of service and support I experienced has undoubtedly earned my loyalty. I am eagerly looking forward to future purchases from garnelio.de, knowing that I can trust in their reliability and the excellence of their products. In conclusion, my journey with garnelio.de has been nothing short of a delight, and I highly recommend it to all enthusiasts seeking superior quality and service.
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