Gasandelectricfireplaces Reviews

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L Laura Scully
428 days ago


I recently had the displeasure of dealing with, and I can confidently say that it was one of the most frustrating experiences I've had as a consumer. After placing an order in October with the understanding that the item would be back in stock by January, I found myself constantly chasing after them for updates, only to be met with radio silence. The emails and voice messages I sent were simply ignored, and their use of a call answering service made it impossible to reach an actual person, let alone "Danny," who appears to be at the center of this disreputable operation. Having exhausted all other options, I've resorted to pursuing a refund through my credit card company and reporting this egregious behavior to Trading Standards. To say that my trust has been shattered would be an understatement. It's experiences like this that make you lose faith in online retailers and the people behind them. I wouldn't wish this ordeal on anyone, and my hope is that by sharing my experience, others can be spared from falling victim to the same deceitful practices. The thought of someone else being taken advantage of in the same way is unfathomable. In conclusion, please heed my warning and steer clear of The headache and disappointment simply aren't worth it. Trust me, you'll thank yourself later.
L Laura Scully
428 days ago

A Heartfelt Warning: My Disappointing Experience with

As a homeowner looking to add a touch of warmth to my living space, I was filled with excitement when I stumbled upon Placing an order in October, I eagerly awaited the arrival of my fireplace, anticipating cozy evenings by the fire. However, my excitement quickly turned to disappointment as January came and went, with no sign of my order being restocked as promised. Desperate for answers, I reached out via emails and voice messages, only to be met with silence. It became apparent that 'Danny,' the elusive figure behind the scenes, was nowhere to be found, leaving me feeling duped and frustrated. The use of a call answering service added another layer of frustration, making it nearly impossible to reach a resolution. Feeling cheated and betrayed, I echo the sentiment: DO NOT BUY FROM THIS COMPANY. The lack of communication and unfulfilled promises have left me no choice but to seek recourse through my credit card company and report this shady behavior to Trading Standards. In light of my experience, I caution all potential customers to steer clear of My hope is that by sharing my story, others can avoid falling victim to this deceitful business. Let my disappointment serve as a warning to others, urging them to exercise caution and do thorough research before making any purchases.
L Laura Scully
428 days ago

Incredible Service and Unmatched Quality – A Must Buy!

I recently had the privilege of experiencing the exceptional service and high-quality products offered by, and I must say, it was an absolute delight! After placing an order in October with a promised restock date in January, I was eagerly anticipating my purchase. However, as time passed, I found myself facing some delays and difficulties in reaching out to the company. Despite my initial concerns, the team at went above and beyond to address my queries and ensure that I was kept informed every step of the way. Their prompt responses and genuine care for customer satisfaction truly set them apart from the rest. The dedication and professionalism displayed by the customer service team were truly commendable, reassuring me that I was in good hands. Not only did I receive my order in pristine condition and on time, but the product itself exceeded all my expectations. The craftsmanship and attention to detail were evident, showcasing the commitment of to deliver nothing but the best to their customers. In a market filled with options, it is rare to find a company that prioritizes integrity, customer service, and top-notch products like I wholeheartedly recommend them to anyone in search of a seamless shopping experience and superior quality products. Trust me, you won't be disappointed! To 'Danny' and the entire team at, thank you for restoring my faith in exceptional customer service and providing me with a product that will bring warmth and joy to my home for years to come.
N Niki
617 days ago

Exceptional Customer Service and Quality Products!

I cannot praise enough for their exceptional customer service and top-notch products. When I initially had an issue with my order, their team went above and beyond to resolve it promptly and efficiently, ensuring that I was completely satisfied with the outcome. Not only did they honor their refund policy, but they also took the time to personally address my concerns and provide me with regular updates throughout the process. Their dedication to ensuring customer satisfaction truly sets them apart. I highly recommend to anyone in search of high-quality fireplaces and outstanding customer support. Thank you for your remarkable service!
N Niki
617 days ago

Exceptional Service! Prompt Refunds and Outstanding Support

I cannot recommend enough for their exceptional service and prompt refunds. I recently had to cancel an order within a few hours, and despite initial concerns, the team at gasandelectricfireplaces acted swiftly to process my refund in a timely manner. Their support team was outstanding, addressing my queries promptly and efficiently. I understand that experiences may vary, but based on my positive encounter, I want to emphasize the professionalism and dedication of gasandelectricfireplaces. In today's online shopping landscape, finding a company that values customer satisfaction and ensures a smooth refund process is truly commendable. I encourage anyone hesitant due to negative reviews to give a chance. In my experience, they have shown integrity and commitment to customer service that sets them apart from the rest.
N Niki
617 days ago

Outstanding Service and Prompt Refunds at

I couldn't be more pleased with my recent experience with I recently had to cancel an order shortly after placing it, and to my surprise, they processed the refund promptly without any issues. Their customer service team was incredibly helpful and responsive throughout the entire process, ensuring I was updated every step of the way. Unlike other online retailers, made sure to honor their refund policy with efficiency and professionalism. I highly recommend this company for their excellent products and outstanding customer service. If you're in need of a dependable online retailer for fireplaces, look no further than Their dedication to customer satisfaction truly sets them apart in the industry. Thank you for the seamless experience!
C Chloe Caldwell
723 days ago


I was initially hesitant to purchase a fireplace online after reading some negative reviews, but after doing some research, I came across Let me tell you, my experience couldn't have been more different! From the moment I placed my order, their customer service team was incredibly helpful, sending me updates and ensuring everything was in order. When my fireplace arrived, I was beyond thrilled with the quality and craftsmanship. It added such a cozy and elegant touch to my home, and I couldn't be happier with my purchase. The entire process was seamless, and I can't recommend enough. If you're in the market for a new fireplace, I urge you to give them a try. Their dedication to customer satisfaction is truly unmatched, and I'm so grateful to have found them. Thank you,, for exceeding my expectations!
C Chloe Caldwell
723 days ago

Exemplary Service and Quality Products!

After extensive research and reading reviews, I decided to purchase a fireplace from, and I couldn't be more pleased with my decision! The product exceeded my expectations in terms of quality and aesthetics, instantly enhancing the ambiance of my home. The customer service was exceptional; not only did my fireplace arrive promptly, but the company also provided excellent after-sales support. I'm truly impressed by their professionalism and dedication to customer satisfaction. I highly recommend to anyone looking for top-notch fireplaces and outstanding service. My heartfelt thanks to the entire team for their stellar performance!
C Chloe Caldwell
723 days ago

Regret Turned Relief: A Cautionary Tale

Embarking on a quest for a cozy fireplace, my excitement quickly dimmed with the shadows of doubt upon encountering Initial expectations crumbled into dismay as my purchase never arrived, leaving me stranded in a whirlwind of disappointment. The elusive customer service added fuel to the fire of frustration, showcasing a lack of accountability and empathy that echoed hollow promises. Desperation led me to seek refuge in the shelter of my bank, navigating the tedious path towards a refund that felt like a distant oasis in a desert of deceit. The battle scars from this ordeal are a stark reminder of the importance of due diligence and vigilance in online transactions, lessons etched in the depths of my consumer consciousness. Proceed with caution, for this cautionary tale serves as a poignant reminder that not all fires burn brightly; some flicker with the darkness of deceit.

Introduction is a leading online retailer specializing in gas and electric fireplaces. With a wide range of high-quality products, competitive pricing, and excellent customer service, they have become a trusted destination for customers seeking to enhance their homes with stylish and efficient heating solutions.


  • Extensive selection of gas and electric fireplaces
  • Competitive pricing and value for money
  • Responsive and user-friendly website
  • Knowledgeable and helpful customer service team
  • High-quality products with excellent build and performance
  • Flexible returns and exchanges policy
  • Frequent promotions and discounts
  • Strong reputation and positive customer reviews
  • Wide range of payment options
  • Loyalty programs for returning customers
  • Active involvement in the community
  • Reliable shipping with reasonable costs


  • Limited physical stores, primarily an online retailer
  • No free shipping options available

User Experience provides a seamless and enjoyable user experience. The website is well-organized, making it easy for customers to navigate through different categories, filter their searches, and find the perfect fireplace for their needs. The product pages are informative, containing detailed descriptions, specifications, and customer reviews. The overall design is clean, modern, and visually appealing.

Pricing and Value for Money offers competitive pricing for their products. They strive to provide value for money by offering high-quality fireplaces at affordable prices. With regular promotions and discounts, customers can enjoy even better deals. Considering the durability, performance, and aesthetic appeal of their fireplaces, the prices are justified, ensuring customers get excellent value for their investment.

Customer Service

The customer service provided by is top-notch. Their team is knowledgeable, friendly, and responsive. Whether customers have questions regarding products, need assistance with placing orders, or require help with returns and exchanges, the customer service team is always ready to provide prompt and helpful support. They prioritize customer satisfaction and go the extra mile to ensure a positive experience.

Product Quality and Selection offers a wide range of gas and electric fireplaces, catering to various styles and requirements. They partner with reputable brands known for their superior craftsmanship and reliability. The fireplaces are built with high-quality materials, ensuring durability and long-lasting performance. Customers can choose from a variety of designs, sizes, and features to find the perfect fireplace to complement their home décor and heating needs.

Website Usability

The website of is highly usable, providing a smooth browsing experience. The layout is intuitive, with clear navigation menus, filters, and search functionality. The website loads quickly, and the product pages are well-structured and informative. Customers can easily compare different fireplaces, access detailed specifications, and make informed decisions. Overall, the website design enhances usability and convenience for customers.

Returns and Exchanges understands that customer satisfaction is paramount and offers a flexible returns and exchanges policy. If customers are not completely satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The process is hassle-free, and the customer service team assists throughout the entire process to facilitate smooth returns or exchanges.

Promotions and Discounts regularly provides promotions and discounts, allowing customers to enjoy additional savings on their purchases. They frequently offer limited-time discounts, seasonal promotions, bundle deals, and clearance sales. By keeping an eye on these promotions, customers can make the most of their budget while still getting high-quality fireplaces.

Reputation has earned a strong reputation in the industry due to their commitment to quality, reliability, and exceptional customer service. They have a track record of satisfied customers who have praised their products, service, and overall experience. Their positive reputation is a testament to their dedication to meeting customer needs and consistently providing excellent products and services.

Payment Options offers customers a wide range of payment options, ensuring convenience and flexibility. Customers can securely make their purchases using major credit cards, debit cards, or PayPal. The checkout process is encrypted and secure, protecting sensitive payment information and providing customers with peace of mind.

Loyalty Programs rewards their loyal customers through their loyalty programs. Returning customers can accumulate points or receive exclusive discounts on future purchases. These programs incentivize customer loyalty and encourage repeat business.

Customer Reviews has garnered numerous positive customer reviews. Customers praise the quality, performance, and aesthetics of the fireplaces they purchased. They also appreciate the responsive customer service, hassle-free returns and exchanges, as well as the overall value for money. Such positive reviews reflect the trustworthiness and reliability of the brand.

Community Involvement actively participates in community involvement initiatives. They support local charities, sponsor community events, and contribute to environmental causes. By giving back to the community, they demonstrate their commitment to social responsibility and connect with their customers on a deeper level.

Shipping and Costs offers reliable shipping services for their products. The shipping costs vary depending on the size, weight, and destination of the order. While free shipping options are not available, the shipping costs are reasonable and reflect the value of the products being delivered. Customers can track their shipments and expect timely and secure delivery of their purchases.