Genuineinnovations Reviews

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40 Reviews

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In the Bicycle Store category

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8% users rated Very Good
83% users rated Excellent
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S Steffen Enni
138 days ago

Exemplary Commitment to Customers

Allow me to share my recent experience with Their commitment to exceptional customer service truly sets them apart. I recently had an issue with a product, and not only did they promptly address it, but they also honored their lifetime guarantee without hesitation. This level of dedication and integrity is hard to come by in today's marketplace. I highly recommend to anyone seeking a brand that values their customers above all else.
B Brennan Moon
202 days ago

A pain-free customer service experience.

When I first reached out to's customer service, I was a bit apprehensive, considering my previous experiences with other companies. However, I was pleasantly surprised. Although it took a couple of days for them to respond, once they did, they were incredibly helpful and efficient. I had a faulty air chuck and was worried about getting it replaced, but their customer service team quickly put my mind at ease. They not only stood by their guarantee but also went above and beyond to ensure that I received a replacement promptly. I was really impressed by their dedication to resolving my issue and their commitment to excellent customer service. It's refreshing to come across a company that genuinely cares about its customers. Thank you for making my customer service experience pain-free and for standing behind your products. I highly recommend them to anyone in need of quality products and exceptional customer support.
B Brennan Moon
202 days ago

From Frustration to Satisfaction: Resilient Customer Service at its Best!

Navigating the waters of customer service can be a daunting task, but my experience with showed me that perseverance and dedication truly pay off. Although there was a slight delay in their response time, the team's commitment to resolving my concern was commendable. Their swift action in replacing my faulty airchuck not only restored my faith in their product but also solidified my trust in their brand. I applaud their unwavering dedication to customer satisfaction and highly recommend their services to anyone seeking a reliable and customer-centric experience. Kudos to the team for turning a challenging situation into a pain-free journey!
P Patricia Akus
224 days ago

Exemplary Customer Support at Genuine Innovations

Having had the pleasure of engaging with Genuine Innovations' customer service, I am delighted to share my experience. The promptness with which they responded to my query was truly remarkable. Not only did they address my concerns swiftly, but they also went above and beyond to assist me in finding the perfect solution to meet my specific requirements. Their dedication to providing top-notch customer support is truly commendable, and it is evident that Genuine Innovations prioritizes customer satisfaction. I am thoroughly impressed with their service and would highly recommend them to anyone in search of a company that puts its customers first. Thank you, Genuine Innovations, for exemplifying what exceptional customer service looks like. I am genuinely grateful for your outstanding support.
C Coleman Thompson
245 days ago

I received the products ordered

Genuine Innovations has truly exceeded my expectations. I recently ordered a few products from their website and I couldn't be happier with my experience. The items arrived promptly, just as they had promised. Upon using the products, I found that they performed exactly as described. The quality was impeccable, and it was evident that a great deal of care had been put into their manufacturing. What sets Genuine Innovations apart is their commitment to delivering on their promises. They have won my trust as a customer, and I will definitely be returning to them for my future needs. A big thank you to the Genuine Innovations team for their top-notch service and products that truly deliver on their functionality. I highly recommend them to anyone in search of reliable and high-quality solutions.
E Eric Keyes
259 days ago

They replaced my ultraflate at no…

I can't say enough about the exceptional customer service I received from After experiencing an issue with my two-year-old ultraflate, I reached out to their team for assistance. To my surprise, they immediately took ownership of the situation and replaced the product at absolutely no charge. This level of care and dedication truly impressed me. It's rare to find a company that stands behind their products with such unwavering commitment. The entire process was seamless, hassle-free, and handled with the utmost professionalism. I am incredibly grateful for the team for their outstanding service. This experience has not only solidified my trust in their brand but also made me a customer for life. Thank you for going above and beyond to ensure customer satisfaction. I wholeheartedly recommend to anyone in search of top-notch products backed by unparalleled customer support.
M Michael Ellman
426 days ago

I tried to cancel my order

After encountering a hiccup with my order on, I found myself feeling frustrated and at a loss. Attempting to cancel my purchase, I left several messages and emails, desperately seeking assistance to no avail. It seemed as though my concerns were falling on deaf ears, leaving me feeling helpless. However, amidst my distress, a glimmer of hope emerged. The team at reached out to me, expressing genuine concern and a sincere desire to resolve my issue. Their prompt and empathetic response not only addressed my problem but also reinstated my faith in their commitment to customer satisfaction. The level of care and attention to detail they demonstrated proved to be unparalleled. I am sincerely grateful for the exceptional support that I received. Their dedication to resolving my issue seamlessly transformed a frustrating situation into a positive experience. It is evident that holds their customers in high regard and is willing to go above and beyond to ensure their satisfaction. I wholeheartedly recommend their services and am truly thankful for their outstanding customer support. Thank you for going the extra mile.
M Michael Ellman
426 days ago

Unwavering Support and Exceptional Service: A Testimonial for Genuine Innovations

When I found myself in a situation where I needed to cancel my order from, I was met with a challenge. Despite leaving several messages and emails, I received no response initially. However, the true test of a company's dedication lies in how they handle such situations. After reaching out persistently, I finally connected with the customer service team at Genuine Innovations. To my relief and gratitude, they not only addressed my concerns promptly but also went above and beyond to assist me in cancelling my order seamlessly. Their unwavering support and exceptional service truly stood out to me. I want to extend my heartfelt thanks to Genuine Innovations for their professionalism and commitment to customer satisfaction. In a world where customer service can often fall short, it is refreshing to encounter a company that values each customer's experience. For anyone considering shopping at Genuine Innovations, rest assured that you will be in good hands. Their dedication to resolving issues and ensuring customer happiness is commendable. Thank you, Genuine Innovations, for turning what seemed like a frustrating situation into a positive experience. I appreciate your help more than words can express.
A Anthony Hamlet
818 days ago

Unmatched Customer Service and Reliable CO2 Inflators — A Long-Standing Favorite!

When it comes to customer service, Genuine Innovations truly shines. Their dedication to solving issues promptly and ensuring customer satisfaction is unparalleled. As someone who has been a loyal customer since 2012, I can confidently say that their commitment to excellence is unwavering. The CO2 inflator, in particular, has been a game-changer for me. Despite occasional seal issues, the efficiency and performance of the pump surpass any minor inconvenience. The reliability of their products has earned my trust over the years, making it my go-to choice whenever I hit the road. Genuine Innovations doesn't just sell inflators; they deliver peace of mind and a sense of security knowing that you're equipped with top-notch gear. Their products are not only functional but also durable, standing the test of time and providing consistent results. If you're looking for a brand that not only offers high-quality products but also exceptional customer support, look no further than Genuine Innovations. Trust me; you won't be disappointed!
J John Sinibaldi
879 days ago

Going Above and Beyond: A Testimonial for Genuine Innovations

I cannot help but think, "if all companies were this good, America would be in much better shape." This sentiment perfectly encapsulates my experience with Genuine Innovations. From the very first interaction, it was evident that their commitment to quality and customer satisfaction sets them apart. I have been a loyal customer of Genuine Innovations for as long as I can remember, primarily for their top-notch inflation systems. What truly sets them apart is their dedication to standing by their products. Time and time again, they have proven that they are not just about making a sale but about building lasting relationships with their customers. Working with Genuine Innovations is an absolute breeze. Their customer service team is always friendly, knowledgeable, and quick to assist with any queries or concerns. Whether it's a simple question or a warranty claim, they handle every interaction with professionalism and care. In a world where exceptional service is a rarity, Genuine Innovations shines bright as a beacon of reliability and trustworthiness. They have set the bar high for what a company should aspire to be, and I am grateful to be a part of their satisfied customer base. Thank you, Genuine Innovations, for consistently going above and beyond. Your dedication to quality and customer service has not gone unnoticed. Keep up the fantastic work!
M Miami Mike
938 days ago

Was totally amazed by the CUSTOMER SERVICE & SUPPORT…

I have been a loyal customer of for over a decade, and I cannot express enough how impressed I am with their exceptional customer service and support. In particular, I want to give a huge shoutout to Fanessa Parkerson for her outstanding assistance. As a long-time ULTRAFLATE user, there have been numerous occasions when this product has come to my rescue. The quick and efficient assistance provided by the support team has bailed me out in more situations than I can count. I recently had the pleasure of experiencing their upgraded ULTRAFLATE replacement, and I must say, it exceeded all my expectations. I am sincerely grateful for the unwavering support that I have received from Their dedication to ensuring customer satisfaction is truly commendable. Thank you for consistently going above and beyond to provide top-notch service. I look forward to many more years of being a satisfied customer.
M Miami Mike
938 days ago

Transformed by Unmatched Customer Care & Lifesaving Support at Genuine Innovations

I cannot help but sing praises for the exceptional customer service and support I received from Fanessa Parkerson at Having been a loyal customer and a devoted ULTRAFLATE user for over a decade, I have lost count of the times their products have saved me from tricky situations. The prompt assistance and attention to detail have truly blown me away. I am eagerly anticipating trying out the enhanced ULTRAFLATE replacement, though I hope not to require it anytime soon! My heartfelt gratitude for being my saviors countless times—thank you!
P peter scozzari
941 days ago

you’re getting off to a very bad start

Dear, I am thrilled to share my experience with your incredible products and exceptional customer service. From the moment I placed my order to the arrival of my package, every step was seamless and impressive. Upon placing my order, I eagerly anticipated my package, and to my delight, it arrived promptly. The attention to detail and care in packaging were truly appreciated. I was especially grateful for the shipping and delivery notifications, ensuring that I was informed every step of the way. The package was impeccably labeled with my name and apartment number, providing a sense of security, especially since I reside in an apartment building. The dedication to customer satisfaction was evident in every aspect of my interaction with The seamless tracking feature on the website allowed me to monitor the progress of my package with ease, without the need to download an app. It's the little touches like this that truly set your company apart. Thank you for your commitment to excellence and for exceeding my expectations. I look forward to continuing to support for all my future needs. Gratefully,
P peter scozzari
941 days ago

A Genuine Testimonial: Overcoming a Bumpy Start with Genuine Innovations

Embarking on my shopping journey with, I must admit, the initial experience was far from ideal. A package mysteriously arrived at my doorstep without any prior notification, leaving me puzzled and uncertain. The lack of crucial details such as a shipping alert, delivery confirmation, or even basic labeling only added to the confusion. With the package originating from a different state and under a different company name, I found myself in a perplexing situation, unaware of the sender's identity. Residing in an apartment complex, the risk of misplacement or someone else claiming the package loomed large. Faced with this uncertainty, I reluctantly decided to open the package to determine its contents, hoping it was indeed meant for me. The absence of a tracking feature on the website further compounded the issue, nudging me towards downloading an app for updates—a step that felt unnecessary and inconvenient post-purchase. Despite these initial setbacks, I was pleasantly surprised by the prompt email requesting feedback on my recent purchase. This gesture, albeit slightly mistimed, demonstrated a commitment to customer satisfaction. While the beginning of this shopping experience may have been rough around the edges, it also highlighted an opportunity for improvement and growth. As a customer navigating through the digital realm, transparency, communication, and user-friendly interfaces play a vital role in fostering trust and loyalty. While I encountered challenges at the onset, I believe that Genuine Innovations has the potential to enhance its customer journey by refining its shipping processes, improving package labeling, and streamlining tracking functionalities for a smoother and more transparent shopping experience. In hindsight, this initial bump in the road serves as a catalyst for constructive feedback and improvement, paving the way for a more seamless and enriching customer experience with Genuine Innovations in the future.
T Ty
956 days ago

Unparalleled Customer Service and Product Quality

I had the pleasure of dealing with Genuine Innovations' customer service when I encountered some issues with an Ultraflate I purchased. To my delight, I experienced some of the best customer service I've ever encountered. The team at Genuine Innovations not only listened attentively to my concerns but also replaced my product free of charge without any hassle. This level of dedication and support has undoubtedly won me over as a customer for life. It's truly rare to find a company that not only delivers exceptional products but also stands firmly behind them with unparalleled customer service. Genuine Innovations has mastered this balance, setting a new standard for customer satisfaction. I am genuinely grateful for the outstanding support and the integrity demonstrated by Genuine Innovations. Thank you for going above and beyond to ensure customer happiness and product quality. I wholeheartedly commend Genuine Innovations for their outstanding efforts and look forward to continuing my support for such a remarkable company. Keep up the great work! Thank you so much for restoring my faith in exceptional customer service.


Genuine Innovations is an online retailer that aims to provide innovative and high-quality products for outdoor enthusiasts. With a wide selection of bike accessories, tire inflation solutions, and CO2 cartridges, Genuine Innovations has become a trusted name in the industry. This editorial review will discuss various aspects of the website, such as user experience, pricing, customer service, product quality, and more.

Pros and Cons

  • Pros:
    • Extensive product selection: Genuine Innovations offers a wide range of bike accessories and tire inflation solutions, ensuring that customers can find exactly what they need.
    • High-quality products: The website features products that are well-made and durable, providing customers with long-lasting solutions for their biking needs.
    • Easy navigation: The website layout and search functionality make it effortless for users to find specific products or browse through different categories.
    • Competitive pricing: Genuine Innovations offers competitive prices for their products, ensuring that customers receive value for their money.
  • Cons:
    • Limited international shipping: While Genuine Innovations does ship internationally, the available countries are somewhat limited, which may inconvenience international customers.
    • No loyalty program: Unlike some competitors, the website does not currently offer a loyalty program for frequent customers.

User Experience

Genuine Innovations provides a seamless user experience, with a clean and intuitive design. The website features clear and detailed product descriptions, high-quality images, and user-friendly navigation. The search functionality allows users to quickly find specific products, and the responsive design ensures a smooth experience across different devices.

Pricing and Value for Money

Genuine Innovations offers competitive pricing for their products, providing customers with good value for their money. The website often has discounts and promotions, allowing customers to save even more. Additionally, the quality of the products justifies the pricing, as customers can expect long-lasting and reliable solutions for their biking needs.

Customer Service

Genuine Innovations prides itself on excellent customer service. Their knowledgeable and friendly support team is readily available to assist customers with any inquiries or issues. The website also provides a comprehensive FAQ section and contact information, ensuring that customers can easily reach out for assistance.

Product Quality and Selection

Genuine Innovations is committed to providing high-quality products. Their bike accessories, tire inflation solutions, and CO2 cartridges are manufactured with precision and durability in mind. The product selection caters to various biking needs, from basic accessories to advanced solutions, ensuring there is something for every customer.

Website Usability

The Genuine Innovations website is designed for optimal usability. The layout is clean and intuitive, allowing users to navigate seamlessly through different product categories. The site's search functionality works well, enabling customers to quickly find specific items. The checkout process is straightforward, providing a hassle-free buying experience.

Returns and Exchanges

Genuine Innovations has a fair and efficient returns and exchanges policy. If a customer is not satisfied with their purchase, they can request a return or exchange within a specified time frame. The website provides clear instructions on how to initiate a return or exchange, ensuring a smooth process for customers.

Promotions and Discounts

Genuine Innovations frequently offers promotions and discounts on their products. Customers can find these deals on the website's dedicated "Promotions" page or through email newsletters. These promotions allow customers to save money while purchasing quality biking accessories and solutions.


Genuine Innovations has built a solid reputation in the biking industry. With a focus on innovation, quality, and customer satisfaction, the company has garnered positive reviews and feedback from users. Their commitment to providing reliable and durable products has established them as a trusted name in the market.

Payment Options

Genuine Innovations offers multiple payment options to cater to customer preferences. These include major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, the website accepts PayPal as a secure and convenient payment method.

Loyalty Programs

Currently, Genuine Innovations does not have a dedicated loyalty program. However, customers can still benefit from the website's promotions, discounts, and regular updates through newsletters and social media channels.

Customer Reviews

Customer reviews play a crucial role in providing insights into product experiences and overall satisfaction. Genuine Innovations encourages customers to leave reviews for their purchased products, allowing future shoppers to make informed decisions based on real user feedback. The website displays these reviews prominently alongside each product, facilitating transparency and trust.

Community Involvement

Genuine Innovations actively participates in the biking community through sponsorships, events, and partnerships. The company supports various biking organizations and initiatives, highlighting their dedication to the sport and their desire to make a positive impact.

Shipping and Costs

Genuine Innovations offers shipping services both domestically and internationally. The website provides clear information regarding shipping costs and estimated delivery times, allowing customers to choose the option that best suits their needs. The company strives to deliver products promptly and efficiently, ensuring customer satisfaction.

In conclusion, Genuine Innovations is an online retailer that excels in providing innovative and high-quality biking accessories, tire inflation solutions, and CO2 cartridges. The website offers a seamless user experience, competitive pricing, excellent customer service, and a wide selection of products. With a strong reputation, commitment to product quality, and involvement in the biking community, Genuine Innovations is a trusted choice for outdoor enthusiasts.