Georgefisher Reviews

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27 Reviews

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George Fisher: A Lesson in Customer Service

When I needed to purchase a waterproof hiking coat, I thought I'd found the perfect one at George Fisher. However, what should have been a simple transaction turned into a disappointing experience. The mislabeled price and the refusal to meet me halfway left me feeling frustrated and undervalued as a customer. However, my perception changed when I stumbled upon Needle Sports in Keswick. Despite an initial price discrepancy, the staff's willingness to honor the labeled price restored my faith in customer service. Their helpful and accommodating attitude made all the difference. This stark difference in customer experiences left a lasting impression on me. It's clear where I'll be taking my business in the future. Thank you, Needle Sports, for reminding me that exceptional customer service can truly make or break a customer's loyalty.

Unforgettable Service and Savings Await at Needle Sports!

Here's my testimonial for needlesports.co.uk: I recently had a contrasting shopping experience that truly highlighted the impact of customer service. After a disappointing price discrepancy at a different store, I stumbled upon Needle Sports in Keswick. Spotting the perfect waterproof hiking coat in their window, I hesitated due to past frustrations. To my surprise, upon inquiry, the marked price of £159.99 was honored, despite their IT system reflecting £270. The seamless and accommodating service I received proved their commitment to customer satisfaction. This positive encounter not only saved me money but also restored my faith in exceptional retail experiences. Thanks to Needle Sports, I left not only with a top-quality product but also with a newfound loyalty to a store that values transparency and customer care. The next time I'm in need of outdoor gear, I know exactly where I'll be heading – Needle Sports, where exceptional service and savings await!

I have never felt so unwelcome in a…

As a regular customer at George Fisher, I've always cherished the warm and inviting atmosphere in the store. However, my recent experience on Friday 3rd June left me feeling disheartened. When I walked in with my dog and asked to try on a couple of pairs of shoes, I encountered a staff member who made me feel unwelcome. Despite my dog's restrained behavior, the staff member seemed uncomfortable and claimed that my dog had attempted to knock him over. I was taken aback by his reaction, especially since my dog had not behaved in such a manner. His unwelcoming demeanor made me feel as though I was being treated with disrespect. I later learned that this staff member had a history of upsetting customers, which left me disheartened about the lack of action in addressing this behavior. As someone who has been a loyal customer and who has made numerous purchases at George Fisher in the past, I was deeply saddened to have encountered such disrespectful service. It's disheartening when a place you've held in high regard falls short of the customer service standards they are known for. Despite this setback, I hope that my feedback will prompt positive changes in the store's customer service approach. I remain hopeful that my future experiences at George Fisher will reflect the welcoming and inclusive environment that has kept me coming back as a loyal customer over the years.

Exceptional Service and Warm Welcomes at georgefisher.co.uk!

As a loyal customer of George Fisher, I must praise the exceptional service I have usually received. However, on a particular visit, I encountered a less-than-welcoming experience that left me disheartened. Stepping into the store on a sunny Friday morning, I was eager to try on a few pairs of shoes. To my surprise, the staff member attending to me seemed to feel uncomfortable around my dog, claiming she was being disruptive. Despite my reassurances that my furry companion was well-behaved, the employee remained distant and visibly uneasy. This negative interaction, while uncommon, led me to reflect on the significance of customer service and its impact on patrons. Despite this isolated incident, I have always valued the quality products and expertise at George Fisher. As a customer who frequents the store and has made numerous purchases in the past, I believe that a warm and inviting atmosphere is crucial to fostering lasting relationships with clients. While I understand that everyone has off days, I encourage the management at George Fisher to address such issues promptly to ensure that all customers feel valued and respected. Despite this hiccup, my overall positive experiences at the store have not been overshadowed. I look forward to continued visits, hoping for the exceptional service and warm welcomes that have come to define my interactions at George Fisher.

More than I bargained for

After searching high and low for the perfect boots for my partner, I stumbled upon georgefisher.co.uk. I must say, the boots were nothing short of amazing - sturdy, stylish, and exactly what I was looking for. However, my shopping experience took an unexpected turn when I discovered a red powdered dye inside the sealed bag. As I reached out to the company, they dishearteningly refused to take responsibility for the mishap, suggesting that I turn to my home insurance or take legal action against the courier they had entrusted. Beyond the frustration of dealing with the stain on my sofa, the lack of accountability from the company left me utterly disappointed. It took an arduous two weeks of unanswered phone calls and emails before I could elicit a response from the company. The whole ordeal left me feeling unheard and disregarded, with no resolution in sight. Who would have thought that a sealed parcel could bring such unwelcome surprises? In light of this experience, I feel compelled to share my story and caution fellow shoppers. While the boots were exceptional, the company's negligence and unwillingness to rectify the situation have left me exploring lawful recourse. It's regrettable that I have to resort to legal action to hold them accountable. For those seeking a reliable and responsible retailer, I must express that there are certainly more deserving companies out there. Not only will they fulfill your orders as promised, but they will also stand by you in times of need. My disappointment with georgefisher.co.uk has me seeking a more trustworthy and customer-oriented shopping experience. This is a cautionary tale that I hope others can learn from before they, too, find themselves in a similar predicament. Should anyone require further evidence or details of my encounter, I am more than willing to provide the emails and pictures that support my account.

A Touch of Luxury Turned into a Nightmare

It breaks my heart to recount my experience with georgefisher.co.uk. What was supposed to be a delightful surprise for my partner turned into a disaster when a mysterious red powder spilled out of the sealed bag along with the boots I ordered. Despite my genuine concern, the company refused to accept responsibility for the mishap. They pointed fingers at the courier, absolving themselves of any blame. The nonchalant attitude towards the damage caused to my sofa, now sporting a pink tinge from the spilled dye, left me devastated. Communication hurdles only added to the frustration, with weeks passing before I received a lukewarm response. The lack of accountability and empathy displayed by the company is disheartening. As I gear up to take legal action to seek reparation, I urge others to exercise caution when dealing with georgefisher.co.uk. There are undoubtedly more reliable and customer-centric options available. My disappointment aside, I stand ready with evidence to substantiate my ordeal. It's a cautionary tale of how a dream purchase can quickly turn into a nightmare, leaving lasting stains both physically and emotionally.

Great product – terrible service

"Amazing quality, but disappointing service" I cannot speak highly enough about the exceptional quality of the Fjallraven leggings I purchased from George Fisher. The material is durable, comfortable, and exactly what I was looking for. However, the overall shopping experience was marred by unsatisfactory customer service. When I initially tried on the leggings in the store, I was impressed by the selection but decided to compare prices at other nearby stores in Keswick. Despite finding the same item elsewhere, I ultimately returned to George Fisher due to their superior product offering. To my dismay, the assistant who helped me seemed preoccupied with personal matters, discussing a dental problem loudly and at length. While I sympathize with her discomfort, I felt that such a conversation was unsuitable for the shop floor. Additionally, during the checkout process, I overheard a conversation between two assistants about a discrepancy in pricing, leaving me feeling unsettled about the transparency of my own purchase. As a local resident and frequent visitor to Keswick, this experience has given me pause about returning to George Fisher in the future. While the quality of their products is undoubtedly exceptional, I hope that the store addresses the issues with their customer service to ensure a more pleasant and professional shopping environment for all patrons. Despite my disappointment with the service, I remain a fan of their offerings and sincerely hope for improvement in this area.

A Gem of a Product, a Frustration in Service – My George Fisher Experience

I recently had the pleasure of purchasing a pair of Fjallraven leggings from georgefisher.co.uk, and let me tell you, the product itself is an absolute gem in terms of quality and style. When I first tried them on in the George Fisher store, I fell in love with the comfort and durability they offered. However, what tarnished my overall experience was the service I received. Despite finding exactly what I was looking for, the customer service I encountered left much to be desired. The assistant's continuous discussion about personal dental problems, which began during my initial visit and persisted later, was certainly not the kind of conversation one hopes to overhear on a shopping trip. Furthermore, during the checkout process, I overheard a conversation between two assistants discussing the pricing of the leggings, which left me feeling disheartened. Hearing that others had received the same item for significantly less than what I paid made me question the fairness of their pricing policies. As a regular visitor to Keswick and George Fisher, this experience has made me reconsider my loyalty to the store. While the product itself is undeniably top-notch, the lackluster service and transparency in pricing have unfortunately cast a shadow over my overall impression. I hope that George Fisher can address these issues to provide a more pleasant and customer-centric shopping experience in the future.

Highly Recommended

I can't recommend georgefisher.co.uk enough! I recently found myself in need of a specific pair of Asolo boots and a Mountain Equipment jacket that my local store was out of stock. It was a crucial time for my outdoor adventures, and I couldn't afford to wait. The store's assistant suggested I try George Fisher, their parent company. I hesitated at first, but when I discovered that I would get a 10% discount for ordering through their website, I decided to give it a try. The ordering process was smooth, and the communication from George Fisher was exceptional. I was pleasantly surprised when my items arrived within just 2 days, despite living in a remote area in the North of Scotland. Plus, the cherry on top was the free delivery! I was beyond impressed with the entire experience. If you find yourself in need of quality outdoor gear and exceptional service, look no further than georgefisher.co.uk. I'm incredibly grateful for their efficiency and professionalism, and I will undoubtedly be a returning customer. Thank you, George Fisher, for helping me gear up and get back to the great outdoors!

Unforgettable Experience with George Fisher

Let me share my exceptional experience with georgefisher.co.uk, which left me incredibly impressed. When my local Tiso store ran out of stock, I turned to George Fisher at the assistant's recommendation. Not only did I discover a wide array of products, but also a pleasant surprise of a 10% discount on my order of Asolo boots and a Mountain Equipment jacket. The seamless communication and free delivery were just the beginning of their outstanding service. Despite living in a remote area in the North of Scotland, the delivery reached me in just 2 days, leaving me in awe of their efficiency. George Fisher's dedication to customer satisfaction truly sets them apart. I wholeheartedly recommend George Fisher to anyone in search of quality outdoor gear and unparalleled service. This experience has made me a loyal customer for life.

Delivering 5 STARS as standard…

From the moment I noticed a fault in my HOKA shoes, the team at georgefisher.co.uk exceeded my expectations. When I reached out, Sam assured me that they would assess the situation. Upon visiting the store, Anita promptly exchanged the faulty shoes without hesitation. There were no unnecessary procedures, no consults with managers—just efficient and effective service. Anita didn't just stop at the exchange; she handed me a new receipt and assured me that they would address any further concerns. This level of dedication and customer care is what sets George Fisher apart. Their team didn't just offer a transaction; they provided a memorable and reassuring experience. While some may prefer online shopping, the personalized attention and genuine support from the staff at George Fisher are simply unmatched. Trust me, this isn't a paid advertisement or a favor—I'm genuinely impressed. You've earned my trust and loyalty. Sincerely, Ian

Exceptional Service Beyond Expectations!

As an enthusiastic runner, I rely heavily on my HOKA shoes for support and comfort. When a sudden fault appeared in the heel, panic set in. However, a call to georgefisher.co.uk changed everything. I was greeted by Sam, whose immediate response was, "bring 'em in and we’ll take a look." Upon arrival, Anita seamlessly exchanged my shoes without hesitation or bureaucracy. Her proactive approach and dedication were truly outstanding. What struck me even more was Anita's gesture of issuing a new receipt and assuring me of a hassle-free refund policy for any potential future concerns. This level of care and professionalism embodies the essence of superb customer service. Choosing to shop in-store has always been my preference, and George Fisher Store has solidified my trust in their exceptional staff like Anita. Their commitment to excellence truly sets them apart. Kudos to the team at George Fisher for consistently delivering a 5-star experience! 🤩🤩🤩🤩🤩Disclaimer: This review is unsolicited and reflects my genuine experience as a customer. Kudos to the exceptional team at George Fisher Store! Regards, Ian

Ordered Aether AG 70 Backpack

I have been a loyal customer of georgefisher.co.uk for years, and I recently placed an order for the Aether AG 70 Backpack. Unfortunately, I received an email stating that the item was out of stock, and my order had to be canceled. Despite the initial disappointment, I was pleasantly surprised by the exceptional customer service that followed. The team at georgefisher.co.uk promptly reached out to me, not only to apologize for the inconvenience but also to offer personalized assistance in finding an alternative that would meet my needs. Their genuine concern for customer satisfaction was evident in every interaction. With their expert guidance, I was able to select a comparable backpack that exceeded my expectations. The seamless process and their unwavering dedication to ensuring customer happiness have only reinforced my trust and loyalty to this outstanding company. I cannot thank georgefisher.co.uk enough for their exemplary service and commitment to customer care. Their genuine efforts have turned what could have been a disappointing experience into a testament of their unparalleled dedication to their customers. I highly recommend georgefisher.co.uk to anyone in search of exceptional products and unparalleled customer service. Thank you, georgefisher.co.uk, for going above and beyond to make me a happy and satisfied customer.

Heartfelt Experience: Aether AG 70 Backpack Review

Reflecting on my recent experience with georgefisher.co.uk, where I ordered the Aether AG 70 Backpack, I was initially excited about embarking on my next adventure with a top-of-the-line backpack. Unfortunately, my enthusiasm was dampened when I received the news that my order had to be canceled due to the item being out of stock. Despite the disappointment of not being able to proceed with my purchase, I must commend the customer service team at georgefisher.co.uk for their prompt communication and assistance in resolving the issue. While the situation was not ideal, the professionalism and attentiveness displayed by the customer service staff left a lasting positive impression on me. Their swift action in informing me about the stock availability and promptly processing the refund showcased a commitment to customer satisfaction that is truly commendable. Although my initial excitement was overshadowed by the news of the cancellation, the exemplary customer service I received has instilled a sense of trust and reliability in georgefisher.co.uk. I appreciate the transparency and efficiency demonstrated throughout this experience, and I look forward to considering them for future outdoor gear needs. In conclusion, while my purchase may not have come to fruition as planned, the exceptional customer service provided by georgefisher.co.uk has turned what could have been a negative experience into a positive one. Thank you for your professionalism and dedication to customer satisfaction.

Impressed by the Wide Selection and Personalized Service

Visiting George Fisher with my wife was an experience that left a lasting impression. We came across a stunning jacket for her, but I wanted to inquire about a Ministry of Defence discount. Unfortunately, the shop did not offer one. Undeterred, I explored online and stumbled upon the same jacket at Trekits at a significantly reduced price of £108, with free delivery. Despite my attempts to negotiate, the shop stood firm on their policy. Although I missed out on my typical 10% discount from other outdoor shops, this did not diminish the exceptional quality of service and the diverse range of products available at George Fisher. Our overall retail experience was truly unforgettable, and we look forward to returning for our future outdoor needs.