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Angela Dillman
Such a letdown
I recently had the unfortunate experience of purchasing a mystery box from gerardcosmetics.com, and it pains me to say that it was a complete letdown. While the products themselves have promising formulas, the overall customer service and packaging fell short of expectations. Upon receiving my mystery box, which I had eagerly anticipated, I discovered that the light on the liquid lipstick was not functioning, and the compact case containing a highlighter and blush was broken and would not close properly. I promptly reached out to the company, detailing these issues and offering to return the defective items in exchange for replacements. To my dismay, the response I received was dishearteningly inadequate. While I provided photographic evidence of the faulty lipstick, the company remained silent on the matter of the broken compact. Despite their initial assurance of sending a new lipstick, no further communication was extended, and no replacements were ever dispatched. While I understand the nature of mystery boxes and the element of surprise they entail, I firmly believe that the presence of faulty products should warrant an exception, especially when the customer is willing to return the items in question. It was never about disliking the shades or being displeased with the surprise selections; it was simply a matter of receiving intact and functional products. Regrettably, this experience has led me to the decision of abstaining from future purchases from Gerard Cosmetics, and I cannot in good conscience recommend their mystery boxes to others. It is my hope that my feedback serves as a cautionary tale for those considering similar purchases in the future. A
Angela Dillman
A Silver Lining in Disappointment: My Gerard Cosmetics Journey
I stumbled upon gerardcosmetics.com with eager anticipation, hoping to unlock the treasures of their mystery box. Excitement coursed through me as I awaited the arrival of my medium-sized mystery box, brimming with possibilities. Alas, reality fell short of expectations. Upon unboxing, my heart sank. The gleaming light of the liquid lipstick failed to illuminate, leaving me in the shadows of disappointment. To compound matters, the compact case housing a highlighter and blush lay broken, unable to clasp shut. Hope flickered as I reached out to their customer service, detailing my plight. A glimmer of hope emerged when they requested images showcasing the defective lipstick. Ever obliging, I promptly complied, highlighting the shattered compact in need of salvation. Alas, silence echoed in response, deafening in its indifference. The promise of replacements for the faulty items lingered unfulfilled, a mirage teasing my shattered expectations. As a seasoned mystery box aficionado, I comprehend the unpredictability of hues and shades that come with the territory. Vibrant orange, regal purple, and striking coral lipsticks adorned my collection, accompanied by a highlighter that missed the mark. Yet, my plea was simple - not for perfection, but for integrity in my purchases. In a bittersweet twist, Gerard Cosmetics revealed its true colors through this journey. While the shades may not have been tailor-made to my liking, the bare minimum of receiving unblemished products remained elusive. The radiance of their offerings dimmed in the face of broken promises and unmet resolutions. Regrettably, this tale concludes with a resolve to bid adieu to Gerard Cosmetics, a brand whose mystery boxes cloak more disappointment than delight. As I set sail in search of brands that prioritize integrity and customer satisfaction, I share this cautionary tale to fellow beauty enthusiasts. Choose wisely, for behind the allure of mystery boxes may lie a harsh reality. K
Kathie A.
Unveiling the Beauty of Gerard Cosmetics: A Mint Chocolate Chip Dream Come True
I stumbled upon the mesmerizing world of Gerard Cosmetics when my mother surprised me with the Busted tha House Ice Cream Shack collaboration they did with my favorite beauty guru, Rich Lux. The package arrived in pristine condition, with all the sprays intact and free from any leakage, cracks, or damages. Despite never having purchased makeup from them before, the flawless delivery and top-notch products since the setting spray collaboration left me thoroughly impressed. My choice of the Mint Chocolate Chip setting spray was a delightful revelation, but it was the Dreamsicle that truly stole my heart. The captivating fragrance has now become my all-time favorite. It's no surprise that this particular scent is immensely popular - it's simply irresistible! Gerard Cosmetics has not only exceeded my expectations with their impeccable product quality and delivery but has also enchanted me with the irresistible allure of their scents. I now understand why so many people rave about their products. Thank you, Gerard Cosmetics, for adding a touch of magic to my beauty routine! L
Laura
A Disappointing Experience with gerardcosmetics.com
My Disappointment with Gerard Cosmetics I was really looking forward to trying out the setting sprays from gerardcosmetics.com after hearing so many positive reviews on YouTube. However, my excitement quickly turned to frustration when I received an unexpected bill from FedEx for £20, labeled as taxes. This came as a surprise because the company had assured me that there would be no additional charges or taxes, and that the amount I paid was final. Upon contacting the company, I was met with unhelpful responses and a dismissive attitude. What stung even more was the condescending tone of their emails, where I was addressed as "babe" and "love" despite raising a legitimate concern. While they did offer a small refund as a gesture, it barely covered half of the taxes, leaving me still out of pocket. To make matters worse, the product itself did not live up to the hype it received on YouTube. This whole experience left me feeling not only stressed but also like I had wasted my hard-earned money. Having to deal with unexpected expenses and uncooperative customer service was a letdown, to say the least. In the end, I had to bear the cost of the FedEx bill myself, and it's safe to say that I won't be returning to gerardcosmetics.com. The hassle and additional expenses simply weren't worth it. Given the initial anticipation I had for the product, this entire ordeal was a truly disheartening and disappointing experience.
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