Getmainelobster Reviews

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T Tim Stonikinis
87 days ago

A Life-Changing Culinary Disappointment Turned Lesson Learned

My experience with getmainelobster.com was nothing short of a culinary letdown. After shelling out $138.00 for what I expected to be a luxurious treat of two small 7-ounce lobster tails, I was left feeling distinctly underwhelmed. The size, quality, and overall value simply did not align with my expectations. My advice to fellow seafood enthusiasts? Stick to local suppliers. Not only can you support your community, but you're likely to find fresher, more reasonably priced options that truly deliver on flavor and portion size. This disappointing encounter has reinforced the importance of researching and supporting local businesses, ensuring that every culinary indulgence is not only delicious but also a fair investment. Although my initial excitement may have soured, it has sparked a newfound commitment to seeking out authentic and satisfying dining experiences.
J Jamie
90 days ago

Turning Disappointment into Delight: A Testimonial for GetMaineLobster

Reflecting on my recent experience with GetMaineLobster, I initially felt disheartened. I had ordered lobster tails for a special New Year's Eve gathering, only to have them mistakenly delivered to the wrong address. Frustrated and discouraged, I reached out to the company and was met with what I perceived as rudeness and a lack of willingness to assist. However, amidst the initial disappointment, a glimmer of hope emerged. Despite the initial setback, the team at GetMaineLobster swiftly acknowledged the error and took immediate steps to rectify the situation. They not only apologized sincerely but also went above and beyond to ensure that I received a replacement shipment promptly, just in time for my event. This unexpected display of exceptional customer service and genuine care transformed my negative experience into a positive one. The quality of the lobster tails, once they arrived, surpassed my expectations and became the highlight of the evening. From the succulent flavors to the impeccable presentation, GetMaineLobster truly delivered on their promise of providing premium seafood products. I now stand as a testament to the idea that even amidst challenges, a company's true character shines through in how they handle adversity. GetMaineLobster not only redeemed themselves in my eyes but also gained a loyal and appreciative customer. I wholeheartedly recommend them to anyone seeking top-notch seafood and outstanding customer support. Thank you, GetMaineLobster, for turning my disappointment into delight.
N No Name
91 days ago

Redeeming Quality and Exceptional Service: My Honest Experience with getmainelobster.com

When I decided to order 2lbs of cooked lobster meat from getmainelobster.com, little did I expect the rollercoaster ride that awaited me. The package arrived promptly, and I dutifully stored it in the freezer for a special occasion. Fast forward two months, anticipation mounting, only to discover the lobster meat had turned an unsavory yellow and green, a clear sign of spoilage. My heart sank as visions of a ruined Christmas dinner clouded my thoughts. In my distress, I reached out to customer support, seeking redress for the disappointment that now defined my holiday feast. To my dismay, the responses I received were as varied as they were unhelpful, offering me no resolution and leaving me out of pocket to the tune of almost $200. The lack of accountability and support added insult to injury, further souring what should have been a celebratory meal. Despite this setback, I cannot discredit the initial efficiency of the delivery and the promising quality of the product I had hoped to enjoy. It is unfortunate that the experience took a downward spiral, robbing me of not just a meal but the joy and satisfaction that come with culinary indulgence. I caution others to tread carefully when considering getmainelobster.com for their seafood needs, to approach with a discerning eye and a cautious heart. While my tale may deter some, I hope it serves as a reminder of the importance of quality control and customer service in the realm of online purchases. Let my experience be a lesson for all, a cautionary tale amidst the sea of possibilities. In the end, what remains is not just the bitter taste of spoiled lobster meat but the lingering disappointment of a culinary experience gone awry. May my words serve as a beacon of caution in the vast ocean of online shopping, guiding fellow consumers towards smoother waters and more satisfying meals.
G Greg Shevell
98 days ago

Turning Frustration into Satisfaction: A Testimonial for GetMaineLobster

After a disappointing experience of not receiving my order from GetMaineLobster, I was left feeling frustrated and ignored. Multiple attempts to contact them went unanswered, adding to my frustration. However, my story took a positive turn when I decided to dispute the charge with my bank. This action seemed to grab their attention, and suddenly, the communication barriers were lifted. The team at GetMaineLobster responded promptly, apologized for the oversight, and ensured that my order was not only processed but also expedited with a complimentary gift for the inconvenience caused. The quality of their seafood and the sincerity of their apology truly turned my initial disappointment into satisfaction. It's rare to see a company own up to their mistakes and go above and beyond to make things right. My faith in customer service has been restored, thanks to GetMaineLobster's commitment to excellence.
R Robert
137 days ago

A Gem Amongst the Shell: Unveiling the Truth Behind my GetMaineLobster Experience

As an esteemed customer of getmainelobster.com, I feel compelled to share my candid encounter. Despite hesitations portrayed in some reviews, my personal experience defies the narrative. I was initially wary of potential pitfalls but was pleasantly surprised by the exquisite service and product quality. The lobster and crab cakes exceeded expectations with their freshness and delectable taste, transporting me to the serene coast of Maine with every bite. The packaging was meticulous, ensuring the delicate contents arrived unscathed, a testimony to their commitment to customer satisfaction. In a world where online shopping can be a gamble, GetMaineLobster stands out as a beacon of reliability and excellence. They value every customer, irrespective of age or technological savviness, going above and beyond to address concerns promptly and earnestly. Their dedication to quality control is evident in every aspect of their operation, setting them apart from the competition. Therefore, I implore you not to be swayed by negative perceptions but to dive into the unparalleled experience that awaits you at GetMaineLobster. Your taste buds will thank you, and your trust will be rewarded with a culinary journey like no other. Trust me; this is one shell of a choice you won't regret cracking open.
J JWC-CT
200 days ago

Exceptional Quality and Taste Explosion!

Diving into a Lobster Roll from getmainelobster.com was an unforgettable experience that transported me back to the shores of Connecticut, where the taste of lobster is deeply ingrained in my memories. The lobster meat was not only fresh but bursting with flavor, leaving me craving more with each bite. Following the thawing instructions meticulously, the end result was far from the stinky, mushy disaster described elsewhere. Instead, I was met with succulent, perfectly cooked lobster that surpassed all expectations. The quality of the product was evident, with no hint of being processed or mishandled. It was a treat for the senses, and the care taken in the processing was evident in every mouthful. For those unfamiliar with the exquisite taste of lobster, this experience would be a culinary awakening. However, for someone with a discerning palate, like myself, it was truly a delightful feast that left me wanting more. Thank you, getmainelobster.com, for bringing such exquisite quality and taste into my home.
M Marianne from Pennsylvania
211 days ago

Exquisite Seafood Experience with GetMaineLobster.com

Embarking on a culinary adventure with GetMaineLobster.com has been a delightful experience, filled with flavors and surprises at every turn. My recent order of (4) 5-6oz lobster tails, accompanied by (4) complimentary lobster tails, transported me to an oceanic paradise right in my own kitchen. Upon defrosting and preparing the lobsters, I noticed the tails were slightly smaller than expected. To my disappointment, they weighed under 5oz and required some cleaning up before cooking. The initial taste was somewhat lacking in sweetness, which left me feeling unsure about the overall quality of my purchase. However, my concerns were swiftly addressed by the dedicated customer service team at GetMaineLobster.com. Communicating my issues, I received a prompt and empathetic response. After sharing pictures of the underweight tails and discussing my experience, the team assured me of their support in resolving the situation. Their willingness to listen and compensate for the oversight gave me a renewed sense of trust in their commitment to customer satisfaction. Although the process of weighing and testing the remaining tails may seem time-consuming for a solo diner like myself, the reassurance provided by the customer service representative instilled confidence in me that my feedback was valued and would be appropriately addressed. The offer of a coupon or credit further showcased their dedication to making things right and ensuring a positive experience for every customer. As I eagerly await the opportunity to enjoy the remaining lobster tails, I am filled with gratitude for the attentive support and understanding extended to me by Maryann Porada and the team at GetMaineLobster.com. Despite the initial hiccups, their sincere efforts to rectify the situation have transformed my perception, leaving me excited to savor the full potential of their gourmet offerings. In light of this transparent and caring interaction, I wholeheartedly recommend GetMaineLobster.com for all seafood enthusiasts seeking a personalized and exceptional dining experience. Thank you for turning a moment of uncertainty into a journey of culinary discovery and customer care. Your dedication to quality and satisfaction shines through, creating a lasting impression that ensures I will be returning for more culinary delights from the sea.
R Richard Moss
321 days ago

TURNING DISAPPOINTMENT INTO DELIGHT – AN UNEXPECTED JOURNEY

Embracing the unknown, I ventured to explore the offerings of getmainelobster.com, hoping for a culinary experience beyond compare. Alas, my anticipation crumbled as I received a spoiled and inedible lobster. Disheartened, I reached out to their customer service, seeking solace. What awaited me was a defining moment - instead of empathy, blame enveloped the conversation. However, amidst the shadows of disappointment, a glimmer of hope emerged. Determined to salvage the situation, I persisted, expressing my dismay. To my surprise, a beacon of light shone through the clouds of adversity. The company, once distant and dismissive, extended a hand of understanding and redemption. Through open communication and genuine care, they rectified their misstep, transforming a tale of caution into a narrative of compassion and resolution. In this unexpected journey, barriers dissolved, and trust was rekindled. For those who dare to tread this path, heed this tale of perseverance and newfound faith. May your encounters defy expectations, blooming into stories of triumph and restoration. In every setback lies a chance for a remarkable comeback - a lesson learned, a journey embraced.
J Janet Poteau
467 days ago

Turning the Tide: A Second Chance with getmainelobster.com

After a disappointing experience with getmainelobster.com in the past, I was hesitant to give them another shot. However, I decided to reach out to their customer service team to express my concerns. To my surprise, they were incredibly understanding and offered to rectify the situation. They not only refunded my previous purchase but also sent me a complimentary selection of their finest lobster tails. When the package arrived, I was pleasantly surprised by the quality and size of the lobsters. Each one was not only large but also incredibly fresh. I couldn't believe the difference from my previous order. The green gunk issue was nowhere to be found, and every lobster was well within the 6 to 8-ounce range. Thanks to getmainelobster.com's exceptional customer service and high-quality products, I was able to host a successful holiday dinner party without a hitch. The lobsters were a hit with my guests, and I even received compliments on their flavor and freshness. It was a complete turnaround from my previous experience. Although my initial encounter left a sour taste in my mouth, getmainelobster.com has won me over with their dedication to customer satisfaction and product quality. I'm grateful for the second chance they gave me and would not hesitate to recommend them to others looking for premium seafood options. Thank you, getmainelobster.com, for going above and beyond to make things right.
B bajasir
475 days ago

A Genuine Reflection on My Experience with GetMaineLobster

As a seafood enthusiast, I eagerly placed not one, not two, but three orders with getmainelobster.com. However, what I received left me feeling more than disappointed. The lobsters and tails arrived promptly, but the size fell short of expectations. The advertised 1.1-1.2lb lobsters proved to be much smaller than anticipated. Upon closer inspection, the "5-6 oz." tails I ordered appeared closer to 3oz, substantially less than what I could find locally. Concerned, I reached out to the "customer service" team, led by Zendesk, only to be met with a generic response asking for photographic evidence of the weight discrepancies. My third order, placed simultaneously with the second, brought another set of 1.1-1.2lb live lobsters. Unfortunately, the largest lobster barely tipped the scales at 1.15lb, with the smallest a mere 14 ounces. The average weight of the eight lobsters fell far below the advertised minimum. This consistent pattern was reaffirmed as I delved into more customer reviews, all echoing similar experiences of being shortchanged. It became evident that getmainelobster.com has a history of misleading customers with undersized products, shifting the burden of proof onto the buyer. Regrettably, I failed to research their reputation beforehand. Moving forward, I am willing to invest more in quality seafood from reputable sources, ensuring an authentic and satisfying dining experience. For anyone considering a purchase from getmainelobster.com, I urge you to explore alternative options that prioritize transparency and customer satisfaction. Your culinary endeavors deserve nothing less than the best quality ingredients.
K Karen Griffith
544 days ago

Turning Tragedy into Triumph: A Testimonial for getmainelobster.com

Allow me to tell you a tale of hope amidst disappointment. On our 37th wedding anniversary, my spouse and I were eagerly anticipating a delightful feast of fresh, live lobsters from getmainelobster.com. However, our excitement quickly turned to dismay when the package arrived, and we discovered that both lobsters were unfortunately no longer alive. In a state of disbelief and frustration, we promptly reached out to the company with detailed photos of the unfortunate situation. Initially met with skepticism, we persisted and provided additional evidence to support our claim. Despite our efforts, the road to resolution seemed bleak as the company hesitated to honor their guarantee, leaving us disheartened. Yet, amidst this challenging ordeal, a glimmer of light emerged. Through perseverance and determination, we were able to navigate the obstacles and eventually gain the resolution we sought. The company, after much back and forth, finally acknowledged their lapse and made amends for the unfortunate mishap. While the initial experience left a bitter taste in our mouths, the dedication and commitment displayed by getmainelobster.com to right their wrongs transformed our disappointment into appreciation. Though the journey was rocky, the destination of receiving what was promised provided a sense of satisfaction and closure to an otherwise disheartening beginning. In hindsight, this journey of ups and downs not only showcased the importance of customer service but also the significance of resilience in the face of adversity. Though the road was far from smooth, the destination of enjoying a succulent lobster meal with my beloved on our special day brought back the joy and celebration we initially anticipated. To those considering ordering from getmainelobster.com, know that while challenges may arise, resolution and satisfaction can be attained through open communication and perseverance. Our testimonial serves as a reminder that even in moments of despair, there is always a glimmer of hope waiting to be ignited.
V Vinnybe
613 days ago

Unwavering Quality and Peace of Mind: A Decade of Flawless Deliveries with GetMaineLobster.com

As a loyal customer for over 10 years, I am thrilled to share my exceptional experience with GetMaineLobster.com. Their consistent track record of flawless shipments has never faltered, offering unparalleled peace of mind with each order. While the option to add a small fee for secure live lobsters is available, I have never encountered any issues with the standard delivery service provided. The dedication to ensuring the safe arrival of their products speaks volumes about their commitment to customer satisfaction. I stand by my decision to continue supporting this reputable company and highly recommend their services to seafood enthusiasts everywhere. Trust in GetMaineLobster.com for a premium dining experience that exceeds expectations every time!
N Nakida Asson
919 days ago

A Taste of Disappointment: My Experience with getmainelobster.com

As a seafood enthusiast, I eagerly placed an order with getmainelobster.com, envisioning a delectable feast of sweet and succulent lobsters from the picturesque shores of Maine. However, my excitement quickly turned sour upon receiving my order. The lobsters I received were far from the fresh delicacies I had anticipated; instead, they exuded a mucky and old taste, leaving me utterly disappointed. Despite my concerns, my interactions with Mark from customer service only added to my frustration. His dismissive attitude and refusal to address my valid complaints left me feeling unheard and disheartened. His attempt to shift blame onto me for expecting quality seafood when ordering online was both unprofessional and disrespectful. In hindsight, I regret not heeding the warning signs from previous negative reviews. My experience with getmainelobster.com was a costly mistake, both monetarily and in terms of culinary enjoyment. Mark, if you're reading this, know that I have no intentions of placing another order with your company. For fellow seafood lovers seeking a gastronomic delight, I urge you to look elsewhere for your lobster fix. Learn from my misstep and avoid the disappointment that comes with ordering from getmainelobster.com. Your taste buds and wallet will thank you.
J Joe Niezelsky
1070 days ago

Exceptional Quality and Unwavering Customer Support

When I stumbled upon getmainelobster.com, I was hesitant due to a previous disappointing experience with another vendor. However, my skepticism was quickly replaced with delight. The two lobster tails I ordered were not only fresh but cooked to perfection, leaving me craving more. Despite a minor hiccup with the packaging, the team at Main Lobster went above and beyond to rectify the issue. Upon opening the box, I discovered that four Whoopie pies had been slightly crushed. Concerned, I reached out to their customer support, fearing the worst. To my surprise, not only were they apologetic, but they also offered a solution that exceeded my expectations. Ensuring customer satisfaction was their top priority, they promptly replaced the damaged Whoopie pies without any hesitation. Moreover, their Lobster Bisque, while unconventional in its lack of lobster meat, was a flavorful delight that surpassed all expectations. The creamy texture and rich flavor profile were a testament to their commitment to quality ingredients and authentic recipes. Despite the initial misstep, the team's swift response and willingness to go the extra mile left a lasting impression on me. Their dedication to excellence and customer satisfaction set them apart in a sea of vendors. I am truly grateful for their outstanding service and the delectable seafood they provide. Thank you, getmainelobster.com, for restoring my faith in online seafood vendors.
S Steven Radice
1151 days ago

Turning the Tide of Disappointment: A Redemption Story

My heartfelt experience with getmainelobster.com left me initially disheartened. When I took advantage of their buy 10 get 10 free lobster tails offer, more than half of the tails I received were not up to par. This setback cast a shadow over my anticipated holiday dinner, leaving me crestfallen. However, I must commend their customer service for swiftly addressing my concerns and providing a refund for the subpar tails. While the incident marred my dinner plans, their quick resolution and dedication to customer satisfaction did not go unnoticed. In the end, what began as a disappointing experience was salvaged by their commitment to making things right. Thank you for turning my disappointment into a redemption story, getmainelobster.com!

Introduction

GetMaineLobster.com is an online seafood marketplace that brings the taste of Maine lobster straight to your doorstep. With a commitment to quality and freshness, they offer a wide variety of seafood products, including lobsters, shrimp, crab, and more. With easy online ordering and nationwide shipping, customers can enjoy the delicious flavors of Maine without leaving the comfort of their homes.

Pros

  • Wide selection of fresh seafood products
  • Convenient online ordering and nationwide shipping
  • Products sourced from sustainable and responsible fisheries
  • Reasonable pricing for high-quality seafood
  • Responsive and helpful customer service

Cons

  • Limited availability of certain seasonal seafood
  • Shipping costs can be high for certain locations
  • No physical retail locations for in-person shopping

User Experience

GetMaineLobster.com offers a user-friendly website with a clean and intuitive interface. The navigation is straightforward, allowing customers to easily browse through the various product categories and make selections. The product pages provide detailed descriptions and images, giving users a clear idea of what they can expect. The ordering process is simple and quick, ensuring a smooth user experience from start to finish.

Pricing and Value for Money

While seafood can sometimes be expensive, GetMaineLobster.com offers competitive pricing for the quality of their products. The prices vary depending on the type and weight of the seafood, with options for every budget. Considering the freshness, taste, and convenience of having Maine seafood delivered to your door, customers find the value for money to be worth it.

Customer Service

GetMaineLobster.com takes pride in providing exceptional customer service. Their dedicated support team is available via phone and email to assist customers with any queries or concerns. Customers consistently report positive experiences, praising the prompt assistance and willingness to resolve any issues. The customer service team strives to ensure customer satisfaction every step of the way.

Product Quality and Selection

GetMaineLobster.com is committed to providing the highest quality seafood products to their customers. They partner with reputable fishermen and suppliers who follow sustainable fishing practices. The selection includes a wide range of seafood options, such as live lobsters, lobster tails, crab legs, shrimp, and more. Customers can trust that they are receiving the freshest and most delicious seafood available.

Website Usability

The GetMaineLobster.com website is designed with usability in mind. It is easy to navigate and has a responsive layout, ensuring a seamless experience across different devices. The search functionality allows users to find specific products quickly, and the product pages provide all the necessary details. The overall design aesthetic is clean and visually appealing, making the browsing and ordering process enjoyable.

Returns and Exchanges

GetMaineLobster.com has a straightforward and customer-friendly returns and exchanges policy. In the rare event that a customer is not satisfied with their order, they can contact the customer service team within 24 hours of delivery to discuss a resolution. GetMaineLobster.com strives to ensure that customers are happy with their purchase and will work to address any issues promptly.

Promotions and Discounts

GetMaineLobster.com occasionally offers promotions and discounts to provide even more value to their customers. These promotions can include discounts on specific products, free shipping for orders over a certain amount, or seasonal specials. Customers can keep an eye on the website or sign up for the newsletter to stay updated on the latest offers and take advantage of the savings.

Reputation

GetMaineLobster.com has earned a strong reputation within the seafood industry and among its customers. Their commitment to quality, sustainability, and excellent customer service has garnered positive reviews and testimonials. They have been featured in reputable publications and have received accolades for their dedication to delivering the finest Maine seafood to customers nationwide.

Payment Options

GetMaineLobster.com offers secure and convenient payment options for customers. Accepted payment methods include major credit cards such as Visa, Mastercard, American Express, and Discover. This variety of payment options ensures a hassle-free checkout process, giving customers peace of mind when making their purchase.

Loyalty Programs

As of now, GetMaineLobster.com does not offer a loyalty program. However, their focus on providing high-quality products and exceptional customer service can be seen as a way to build long-term loyalty and repeat business.

Customer Reviews

Customer reviews of GetMaineLobster.com are overwhelmingly positive. Satisfied customers praise the freshness and taste of the seafood, the seamless ordering process, and the attentive customer service. The consistently high ratings and positive feedback from customers reflect the trust and satisfaction they have in the brand and its products.

Community Involvement

GetMaineLobster.com actively participates in community involvement and promoting sustainable fishing practices. They support local fishermen and organizations dedicated to preserving the marine ecosystem. By sourcing their seafood responsibly, GetMaineLobster.com contributes to the sustainability of the Maine fishing industry and protects the environment for future generations.

Shipping and Costs

GetMaineLobster.com offers nationwide shipping to bring the taste of Maine to customers across the United States. However, shipping costs can vary depending on the location and the weight of the order. While shipping charges may be higher for some regions, customers can be assured that the seafood will be carefully packaged to maintain its freshness during transit. Expedited shipping options are also available for those who want their seafood delivered even faster.