Users Voice for Gettingpersonal

21% users rated Terrible
1% users rated Poor
3% users rated Average
3% users rated Very Good
72% users rated Excellent
Pie Chart Review Representation for Gettingpersonal
Gettingpersonal Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 05 Mar 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.6 2.3 3.9 4.5 4.5 4.5
Oct 2022 3.9 3.6 4.7 4 4.7 3.6
Nov 2022 4.1 5 3.8 4.2 4.2 4.4
Dec 2022 5 1.8 5 5 5 5
Mar 2023 3.4 5 4.2 4.1 3.3 4.1
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gettingpersonal.co.uk

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Detailed Gettingpersonal Review by

Introduction

Gettingpersonal.co.uk is an online gift retailer based in the United Kingdom. Established in 2005, the platform provides a wide range of personalized gifts, flowers, and cards for all occasions. Gettingpersonal.co.uk is a convenient place to find unique gift ideas and make them extra special by personalizing them with names, photos, and messages.

Pros and Cons

Pros:
  • Personalization options are available for almost every product on the website.
  • The website is user-friendly and easy to navigate.
  • The platform offers a vast collection of unique and personalized gifts.
Cons:
  • Prices can be higher than other gift retailers, especially when paying for personalization.
  • Delivery can take longer than expected, although international shipping is available.
  • Some gifts may not be available for delivery in certain countries.

User Experience

The website's user interface is clean and simple, with the homepage featuring categories such as 'Occasions,' 'Personalized Gifts,' and 'Cards.' The search function and filters are a major asset for navigating the extensive product offerings. The personalization process is easy to follow, with a clear preview of the final product before purchase. Overall, the user experience is smooth and intuitive, making it easy to find the perfect gift for loved ones.

Pricing and Value for Money

Prices vary for gifts and personalizations, with some gifts starting at just a few pounds, and others costing over £100. Personalizations also vary in price depending on the length and complexity of the message or design. While the prices might be high than other gift retailers, they are in line with the value added by personalization.

Alternatives

While gettingpersonal.co.uk is an excellent platform for personalized gifts, there are plenty of other online retailers who provide similar products. Some of the most popular alternatives include Etsy, Not on the High Street, and Moonpig.

Customer Service

Gettingpersonal.co.uk offers excellent customer service, with a dedicated team available to answer any questions or concerns. Customers can contact the support team via email, live chat, or phone, and response times are usually quick.

Product Quality and Selection

The platform has a vast selection of products, ranging from personalized gifts like photo frames, wine glasses, and jewelry to homeware, accessories, and clothing. The quality of the gifts is generally impressive, with most products being crafted from high-quality materials and produced with high attention to detail.

Website Usability

The website is easy to use and navigate, with all products grouped into different categories, making it easy to find what you need. The filters and search function are also incredibly efficient, allowing you to search by user ratings, prices, and much more.

Returns and Exchange

Returns and exchanges are accepted within 28 days of receiving your order. Products must be returned in their original packaging and in a resalable condition. Customers need to fill out an online returns form and then follow the steps provided.

Promotions and Discounts

Gettingpersonal.co.uk offers many promotions and discounts throughout the year, particularly during the holiday season. Additionally, the "Sale" section of the website offers discounts on selected products.

Reputation

Gettingpersonal.co.uk has established a good reputation for offering high-quality, unique gifts that make any occasion extra special. Customer reviews demonstrate that many customers return to the website as they continually offer excellent service and unique products.

Payment Options

Gettingpersonal.co.uk accepts most major debit and credit cards, as well as PayPal for all online purchases.

Loyalty Programmes

Gettingpersonal.co.uk does not offer any loyalty programmes.

Customer Reviews

The website features a 'Reviews' section, allowing customers to leave feedback on the quality of products and service. Most reviews are positive, praising the quality of the products, customer service, and delivery times.

Community Involvement

Gettingpersonal.co.uk does not have a well-defined community involvement strategy.

Shipping and Costs

Standard UK delivery usually takes 2-3 working days and costs £3.99, while international delivery may take 5-10 working days and prices vary depending on the country. Next-day delivery is also available for £7.99.

Gettingpersonal Recent User Reviews

User Rating

5 stars

60

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Reviewer Name: Emma

Review Submission Date: 2022-12-14

Review Title: Wow ? what a great customer service…
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Review Description: Wow ? what a great customer service team!!! I messaged them to see if I could change the delivery address as I didn’t think it would arrive due to strikes ( it as a Christmas gift) They were so helpful & responded very quickly, changed the address for me will be using them again & recommending them too

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Reviewer Name: Andrea Cullen

Review Submission Date: 2022-12-13

Review Title: I havent received my gift as yet
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Review Description: I havent received my gift as yet , but so far I have been dealt with in a very professional way

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Reviewer Name: Gilly Cohen

Review Submission Date: 2022-12-11

Review Title: Really disappointed that I paid for…
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Review Description: Really disappointed that I paid for guaranteed next day delivery. I have just received an email saying it could take up to 10 days for it to be delivered because of the Royal mail strikes. I put in my order yesterday when you knew the strikes are on so you should not be guaranteeing next day delivery. Also you should have an alternative provider like many other suppliers if you know that Royal mail will be on strike. Very disappointing I will make me think twice before using you again.

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Reviewer Name: xRiisingStarx

Review Submission Date: 2022-12-11

Review Title: I ordered a personalised cheese board…
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Review Description: I ordered a personalised cheese board for my brother in law and was amazed at the quality of the product and the fantastic service is received! Super quick delivery too considering the postal delays. My husband liked it so much that I’ve just ordered him one too! Thanks so much!! Highly recommend!

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Reviewer Name: Teresa

Review Submission Date: 2022-12-11

Review Title: Personalised Foiled Star Memorial Bauble
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Review Description: This bauble is advertised as quality glass. It is in fact plastic. It’s a lot of money for plastic. I complained and insisted on a refund. Which I received.

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Reviewer Name: Maria Forster

Review Submission Date: 2022-12-10

Review Title: Easy shopping
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Review Description: Shopping experience was made easy with an easy site to follow and order from. Being kept updated by e-mail regarding the order and tracking of order is useful.

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Reviewer Name: Margaret Day

Review Submission Date: 2022-12-09

Review Title: A nice glass for a cider drinker
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Review Description: I ordered a personalised glass and wasn’t sure what to expect. Delivery was very fast, the packaging good and the glass arrived in one piece in a nice gift box. What a surprise I got on inspecting the glass, it is lovely, the etching on the glass is clear and beautifully done. The recipient is going to love this. If you’re looking for a present for a cider drinker, then you cannot go wrong with this glass. Well worth the money, thank you.

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Reviewer Name: Madeline Sunderland

Review Submission Date: 2022-12-08

Review Title: Very poor service from start to finish?
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Review Description: They need to make it clearer that they don't deliver to multiple addresses and they then need to give you the option to cancel instead of waiting for them to come back to you within 24 hrs & then saying it's already despatched! Customer services are rude and close chat rather than sort the queerie properly! Poor company services and cards that will now not get delivered in time to my family for Christmas!

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Reviewer Name: Carole Brown

Review Submission Date: 2022-12-08

Review Title: Paper think socks
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Review Description: Ordered personalised socks, names missing. Worse then that the quality of the sock is paper thin! I would imagine if you pulled to hard your fingers would go straight through! 17.99! Shocking!

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Reviewer Name: Emily Badger

Review Submission Date: 2022-12-06

Review Title: I ordered a personalised item a month…
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Review Description: I ordered a personalised item a month ago. The item did not arrive. When I chased this I was offered store credit and have not heard back in over a week in response to this. I am out of pocket, my father has not received his gift from me and I am now being ignored