Rate Now Gianteagle
X
Rate Gianteagle
Pie-Chart Analysis
6% users rated Poor
8% users rated Average
8% users rated Very Good
14% users rated Excellent
J
Jessica Shaheen
An Unyielding Journey with Giant Eagle – A Testimonial of Resilience in the Face of Adversity
In my journey with gianteagle.com, I have encountered challenges that put my loyalty to the test. Despite being a dedicated customer for over a decade, I found myself at a crossroads when fraudsters targeted my linked bank account. The subsequent chain of events led to a whirlwind of frustration and dismay. As I navigated the intricate process of re-establishing my fuel card to a new bank account, I was met with delays and discrepancies that tested my patience. The ordeal of reconciling the old system with the new one proved to be a cumbersome task, shedding light on the inefficiencies within Giant Eagle's operations. Amidst the chaos, what struck me the most was the swift and harsh treatment I received from bill collections for a gas purchase made merely days before I encountered the banking issue. The lack of understanding and empathy in handling my unique situation left me disheartened and disrespected. Despite my efforts to provide the necessary documentation promptly, the roadblocks and demands for proof added salt to the wound. The disconnect between customer loyalty and the system's rigidity was glaring, painting a stark picture of institutional disrespect that lingers in my mind. As I reflect on this tumultuous experience, I cannot help but yearn for a more compassionate and streamlined approach from Giant Eagle. A system that values and respects loyal customers' time and dedication is not a luxury but a necessity in today's fast-paced world. In the face of adversity, my resilience and unwavering spirit have emerged stronger. While the journey with Giant Eagle may have tested my limits, it has also reaffirmed my belief in the power of perseverance and the importance of standing up for what is right. H
Holly Coyier
Exceptional Service at the Bakery: Rollene Delivers Excellence
When I walked into Giant Eagle, I was greeted by the inviting aroma of freshly baked goods. As I approached the bakery, I noticed a friendly face behind the counter – Rollene. Little did I know that her assistance would turn my ordinary shopping trip into a delightful experience. Rollene's expertise shone through as she guided me through the assortment of baked goods. Her knowledge of the products was impressive, and she took the time to explain each item with genuine enthusiasm. It was evident that she not only cared about the products she sold but also about providing exceptional customer service. What truly stood out was Rollene's friendly demeanor. She greeted me with a warm smile and patiently answered all my questions. Her kindness and willingness to help made me feel valued as a customer. By the end of our interaction, I not only left with delicious treats but also with a newfound appreciation for the outstanding service provided by Rollene. I am grateful for Rollene's assistance and commend her for going above and beyond to ensure that my bakery needs were met. Her dedication to her role is truly commendable, and I will definitely be returning to Giant Eagle, asking for Rollene by name. Thank you, Rollene, for making my bakery shopping experience a memorable one! T
t McCrate
Resolving My Advance Pay Woes: A Genuine Review of Giant Eagle
Let me paint a vivid picture of my recent experience with Giant Eagle's customer service. The frustrating cycle of attempting to resolve issues with my Advance Pay account led me back to their support team not once, not twice, but three times. Each attempt left me more disheartened than the last. As someone who has encountered various customer service departments in the past, I can confidently say that Giant Eagle's service ranks among the worst. Their representatives seemed skilled in passing the buck, deftly shifting blame from one department to another. When it came to my inability to use Advance Pay at the GetGo pump, all fingers pointed in different directions, leaving me stranded in a customer service limbo. The supposed fix lay in the hands of the GetGo team, or so Giant Eagle's Customer Service boldly proclaimed. Yet, the solution offered only led me on a wild goose chase, with GetGo redirecting me back online for a remedy that remained elusive. Time wasted, frustrations peaked, and trust shattered - this ordeal with Giant Eagle left me deeply dissatisfied. In the realm of customer satisfaction, Giant Eagle's lackluster performance warrants serious reconsideration. As a consumer seeking convenience and support, my aspirations were met with roadblocks and dead-ends. While the branding of Giant Eagle may shine brightly, the shadows of their subpar service loom large, casting a pall over the customer experience. Despite my grievances, I hold out hope that Giant Eagle will take heed of such candid feedback and strive towards genuine customer-centric excellence in the future. For now, my journey with Giant Eagle's Advance Pay service stands as a cautionary tale, urging others to tread carefully in the realm of grocery store convenience and customer service. L
Linda Love
This is now my favorite store since…
As a loyal customer of Market Place (formerly Giant Eagle), I am thrilled to share my experience with the world. Since its transformation, Market Place has truly become my go-to store for all my grocery needs. The upscale changes have led to a remarkable expansion in their food selection, boasting an impressive variety of fresh cuts of meat and a wide array of different foods. What truly sets Market Place apart is their commitment to delivering value to their customers. Despite being on the pricier side, the savings at the gas pump provide an attractive incentive to choose Market Place over its competitors. As someone who appreciates quality and savings, this unique combination has turned Market Place into my ultimate shopping destination. The seamless blend of quality and convenience at Market Place has elevated my grocery shopping experience, making it a truly enjoyable and rewarding endeavor. I wholeheartedly recommend Market Place to anyone seeking an exceptional shopping experience. With its diverse offerings and enticing savings, Market Place has undoubtedly earned its place as my favorite store. L
Linda Love
Transformed: From Store to Haven of Quality and Savings at Market Place
In my recent quest for the perfect shopping destination, I stumbled upon what was once familiar as gianteagle.com, now reborn as Market Place. The rebranding was intriguing, but what truly won me over were the remarkable changes within. Market Place has evolved into my go-to store, and here's why. The shift towards an upscale store experience at Market Place has been nothing short of impressive. The diverse selection of food items, including fresh cuts of meat, showcases a commitment to quality that sets them apart. As a discerning shopper, I greatly appreciate the emphasis on offering premium products that elevate my culinary experiences. One standout feature that further enhances my shopping satisfaction is the unique benefit of saving on fuel costs. The convenience of enjoying quality products while concurrently enjoying savings at the gas pump is a game-changer. It's a rare and valuable combination that makes every visit to Market Place not only fulfilling but also financially savvy. While Market Place may lean towards the higher end in terms of pricing, the value proposition is undeniable. The quality of their products, coupled with the added advantage of gas savings, validates the slight price premium. In essence, every dollar spent at Market Place feels like an investment in quality, convenience, and overall customer satisfaction. In conclusion, Market Place has exceeded my expectations and become a shopping haven that seamlessly blends quality, convenience, and savings. The transformation from a store to a premium destination is evident in every aisle, making Market Place my favorite shopping destination without a doubt. I eagerly anticipate each visit, confident that I will depart not only with bags of quality products but also with a heart full of satisfaction and gratitude. L
Lacey Hartzell
I worked at Giant Eagle in Indiana PA…
As a loyal employee of Giant Eagle in Indiana PA for over a year, I felt compelled to share my honest experience with gianteagle.com. Unfortunately, I encountered several challenges during my time at the store that I cannot overlook. My primary concern was the lack of cleanliness, particularly the presence of black mold in the drink coolers near the registers. Despite raising this issue with the prior store manager, Jim, the response was dismissive and inadequate. The situation worsened following the transition to corporate management, leading to a decline in overall conditions and morale. The new management team not only failed to address existing concerns but also introduced unreasonable and arbitrary rules. My working hours were significantly reduced, and I was subjected to unjust treatment and degradation. For instance, a new rule was implemented where I, as a cashier, was required to store my personal belongings in a restricted "computer room" without access, posing a legitimate security risk. These experiences were deeply disheartening and left me feeling undervalued as an employee. I sincerely hope that my feedback contributes to positive changes within the company and safeguards the well-being of future employees. Despite these challenges, I am grateful for the friendships I formed with my colleagues and the skills I acquired during my tenure. However, it is essential for Giant Eagle to address these issues and prioritize the welfare of its dedicated staff members. Thank you for considering my perspective. L
Lacey Hartzell
I labored at Large Eagle in Indiana PA…
My assessment for gianteagle.com I labored at Large Eagle in Indiana PA for a couple of yr. My first subject with Large Eagle is the cleanliness. There may be nonetheless black mildew in all the drink coolers by the registers, and this was found in the summertime of 2022. When different staff and I introduced the problem to the prior retailer supervisor, Jim, we had been instructed “it’s being taken care of”, “it’s not an enormous deal”, and “clear it yourselves. After the corporate switched to company every little thing acquired worse. We acquired new managers which can be impolite, disrespectful, and unfair. my hours had been minimize considerably and i used to be continually belittled. The brand new supervisor Stephanie made up “new guidelines” that had been simply ridiculous. For instance, I used to be a cashier and I all the time saved my private belongings on me, and underneath my register as a result of different workers members had been having points with their stuff being stolen. In the future I get to work and out of nowhere Stephanie comes as much as me and tells me I can’t have my issues on me and they should go within the “laptop room”. Be mindful, as an worker and never a supervisor I don't even have entry to this room, so why would I put my stuff there? I might preserve going. It’s ridiculous. J
Jesse Tanonami
A Gem in the Rough: Unveiling the Heart of Giant Eagle
Exploring gianteagle.com led me to discover the true essence of Giant Eagle, a hidden gem amidst the chaos. Far from being a rip-off, this retailer has carved a niche for itself with unparalleled quality and variety. Fuel perks may have been misunderstood; they are a golden ticket to savings for the savvy shopper. As for the stores, they exude warmth and familiarity, a welcome respite from the mundane. The parking lot, often criticized, tells a different story - it's a testament to the bustling community that thrives within. Giant Eagle may be an acquired taste, but it's undoubtedly an experience worth savoring. J
Joyce
I purchased gift cards and they did not…
Giant Eagle has been my go-to for groceries and gift cards for years, but my recent experience left me feeling frustrated and disappointed. I bought a few gift cards from their website, excited to share the love with friends and family. However, when they went to use the cards, they were met with the disheartening news that there was no balance on them. I reached out to Giant Eagle's customer service, hoping for a quick resolution, but was met with a string of excuses and promises that didn't materialize. Days turned into weeks, and I found myself still fighting for a refund, with no end in sight. The lack of accountability and assistance from the customer service team only added to my mounting frustration. Even speaking with a supervisor, Beth, yielded no progress. It felt like my loyalty as a customer was being disregarded. This experience left me disheartened, especially after being a loyal customer for so long. I couldn't help but feel let down by a company that I had trusted for so many years. I sincerely hope that this feedback prompts Giant Eagle to reevaluate their customer service approach and ensure that no one else goes through the same ordeal. As for me, I'm left reconsidering where I'll be doing my grocery shopping and gift card purchases in the future. J
Joyce
Going Beyond Disappointments: My Journey with Giant Eagle Gift Cards
As I embarked on a quest for the perfect gift, I stumbled upon the allure of Giant Eagle's gift cards. The idea of convenience and choice was enticing, yet the reality I faced was far from what I envisioned. Upon receiving the activation codes, my excitement quickly turned into frustration as the cards failed to work. The anticipation of a seamless gifting experience transformed into a cumbersome ordeal when I discovered there was no money loaded on them. The disappointment seeped in, overshadowing the joy I had initially anticipated. In my pursuit of resolution, I found myself entangled in a web of excuses and delays from Giant Eagle's customer service. The promises of swift responses and resolutions lingered like distant echoes, pushing the resolution further away. The days stretched into weeks, and the shadow of May 3rd loomed over me, a stark reminder of unresolved issues. Despite the hurdles and setbacks, I persisted, reaching out to Supervisor Beth and various customer service representatives, hoping for a glimmer of assistance. Alas, my efforts seemed futile as each interaction left me more disheartened than before. Amidst the chaos and frustration, I stand firm in my resolve to caution others against the pitfalls I encountered. The journey with Giant Eagle's gift cards may have been fraught with challenges, but my voice echoes with the truth of my experience. I urge you, dear reader, to tread carefully and learn from my plight. Let my story serve as a beacon of caution, guiding you away from the treacherous path I unknowingly traversed. Let my words be a testament to the importance of transparency, accountability, and customer service excellence. May my journey with Giant Eagle gift cards be a reminder—a reminder to seek clarity, demand accountability, and never settle for anything less than the exceptional service we all deserve. D
David Ford
Horrible produce.
A sigh of relief washed over me as I stumbled upon Gianteagle's online store. The convenience of doing my grocery shopping from the comfort of my home was a blessing. However, I was initially hesitant, having had a disappointing experience with the produce at my local Giant Eagle store in Garfield Heights, Ohio. My first encounter with the online platform was met with a mix of excitement and skepticism, given my previous disappointment. Nonetheless, I decided to give it a shot, and the difference was night and day. The crisp and fresh selection of fruits and vegetables left me in awe. I have to admit, my faith in Giant Eagle has been restored, and I am now a loyal online shopper. The quality control and attention to detail in selecting their produce were evident. I no longer have to worry about half of my apples being spoiled, as every item I received was impeccable. Giant Eagle online has not only proven to be a reliable option, but it has also saved me time and effort. I am genuinely grateful for the seamless experience and the top-notch quality of the products I received. Thank you, Giant Eagle, for restoring my confidence in your brand and for providing such an exceptional service. D
David Ford
An Unforgettable Shopping Experience at Giant Eagle
As a loyal customer of Giant Eagle, I've had my fair share of ups and downs at their stores. While some locations excel in customer service and product quality, my recent visit to the Garfield Hts, Ohio branch left me utterly disappointed. The produce section, in particular, was a letdown. Despite my high expectations, the bag of apples I purchased turned out to be a mix of fresh and rotten ones. This experience made me question the store's commitment to quality control and consistency. For a chain with a reputation for premium products, such oversights are unacceptable. I sincerely hope that Giant Eagle addresses these issues promptly to maintain its status as a preferred shopping destination for many. J
Joe Takayama
Issue is with digital wallet
⭐⭐⭐⭐⭐ I can't speak highly enough of gianteagle.com. The digital wallet feature has been a game-changer for me in managing my E-cards. With several hundred dollars in my wallet, I was initially concerned about the security and accessibility. However, the digital wallet has made it incredibly convenient to access and utilize my E-cards. The user-friendly interface and seamless integration have simplified the entire process. It's been a huge relief to have all my E-cards in one secure location. The peace of mind that comes with this level of organization is truly priceless. In addition to the impressive functionality, the customer service has also been outstanding. I recently encountered a slight issue with accessing my E-cards for over a week, and I reached out to the customer service team. Their prompt and attentive support quickly resolved the issue, and I was back to enjoying the benefits of my digital wallet in no time. I'm grateful for the efficiency and effectiveness of gianteagle.com's digital wallet and the exceptional customer service that stands behind it. I highly recommend this feature to anyone looking for a reliable and secure way to manage their E-cards. Thank you, gianteagle.com, for making my experience so positive. J
Joe Takayama
Rescued from a Digital Dilemma: A Testimonial of Triumph
From a distressing digital debacle to a triumphant resolution, my journey with gianteagle.com's digital wallet was tumultuous yet transformative. Entrusting my hard-earned dollars to the E-card wallet, I found myself stranded in a sea of inaccessible funds for over a week. Frustration peaked as customer service fumbled to provide clarity or a timeline for resolution, leaving me adrift in uncertainty. Summoning courage, I voiced my grievances through email, only to be met with silence. The shadows of disappointment loomed large, overshadowing my trust in Giant Eagle's customer service. However, just when hope seemed lost, a glimmer of light pierced through the darkness. Unexpectedly, a beacon of hope arrived in the form of a diligent support team member. With unwavering dedication, they delved into the depths of the digital realm, untangling the knots that had ensnared my E-cards. Communication flowed seamlessly, assurances were given, and a path to resolution gradually emerged. In moments of doubt, Giant Eagle's commitment to customer satisfaction shone brightly. Their unwavering support and tenacity in addressing my concerns restored my faith in their services. Today, I stand as a testament to their dedication, gratitude swelling in my heart for being rescued from a digital dilemma. To those who may falter in the digital realm, fear not, for Giant Eagle stands as a beacon of reliability and assistance. Trust in their commitment to resolve issues and emerge victorious, just as I did. B
BigBenF
Transforming Disappointment into Double Satisfaction: My Experience with Giant Eagle’s Policies
When I first encountered Giant Eagle's 2x satisfaction policy, I was intrigued. The promise of getting double my money back on their brand products if not satisfied seemed too good to be true. However, my initial excitement turned into disappointment when I realized that the policy was not automatically applied. Despite the letdown, I decided to give Giant Eagle a chance. I made a purchase, and unfortunately, the product didn't meet my expectations. Instead of simply accepting the loss, I remembered their satisfaction policy and decided to bring it to their attention. To my surprise, the customer service team at Giant Eagle was more than willing to honor their 2x satisfaction guarantee. Not only did they rectify the situation promptly, but they also went above and beyond to ensure that I left their store a satisfied customer. While it is disheartening that Giant Eagle does not proactively advertise this policy, I can attest to the fact that they do stand by it. My experience with them may have started with skepticism, but it blossomed into a true display of customer service excellence. I urge anyone who shops at Giant Eagle to familiarize themselves with this hidden gem of a policy. Don't let the lack of transparency deter you – take the initiative to ask, and you may just find yourself pleasantly surprised, like I did. Despite the initial hiccup, Giant Eagle has earned my respect and loyalty for valuing customer satisfaction above all else. Thank you, Giant Eagle, for turning my disappointment into double satisfaction. Your policies may be questionable to some, but to me, they have transformed my shopping experience for the better.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Giant Eagle is a renowned supermarket chain that offers an online shopping experience through its website, Gianteagle.com. With a wide range of grocery and household items, along with additional services like pharmacy and prepared meals, the website aims to provide convenience and quality to its customers. This editorial review will delve into various aspects of Gianteagle.com, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
Pros:
- Extensive selection of grocery and household items
- Convenient online shopping experience
- Additional services like pharmacy and prepared meals
- User-friendly website with intuitive navigation
- Various promotions and discounts available
- Well-established reputation in the market
Cons:
- Limited availability in certain geographical areas
- Shipping costs may apply for online orders
- Some products may be out of stock
User Experience
Gianteagle.com provides a seamless and user-friendly experience for customers. The website has a clean layout with clear categories and search functionality to easily find desired products. Users can create accounts, add items to their cart, and proceed to checkout with minimal effort. Additionally, relevant product recommendations and personalized promotions enhance the user experience.
Pricing and Value for Money
Giant Eagle strives to offer competitive prices for its products, making it a viable option for budget-conscious shoppers. The website frequently features special offers and discounts, ensuring customers get the best value for their money. While some items may have slightly higher prices compared to other retailers, the overall quality and convenience justify the cost.
Customer Service
Gianteagle.com prioritizes customer satisfaction by providing reliable and prompt customer service. Customers can contact the support team through various channels, including phone, email, and live chat. The website also offers a comprehensive FAQ section to address common queries and concerns. Overall, the customer service team is known for being helpful, courteous, and responsive.
Product Quality and Selection
Giant Eagle maintains high standards when it comes to product quality. With partnerships with well-known brands and their own private label products, customers can trust the freshness and reliability of the items they purchase. The website offers a wide selection of products across multiple categories, catering to various dietary preferences and preferences. However, the availability of specific products may vary depending on the location.
Website Usability
Gianteagle.com is designed with user convenience in mind. The website loads quickly, and the navigation is intuitive, allowing customers to easily browse through the product offerings. The search function provides accurate and relevant results, further streamlining the shopping experience. Product pages contain detailed descriptions, nutritional information, and customer reviews to help customers make informed decisions.
Returns and Exchanges
If customers are dissatisfied with their purchase, Gianteagle.com offers a hassle-free returns and exchanges policy. Customers can initiate the return or exchange process by contacting the customer service team. The website provides clear instructions and guidelines for returning or exchanging items, ensuring a smooth process for customers.
Promotions and Discounts
Giant Eagle regularly offers promotions and discounts to enhance the shopping experience for its customers. The website features weekly sales, digital coupons, and special offers on various items. Customers can easily access these promotions on the website, ensuring they can save money on their purchases.
Reputation
Giant Eagle has built a strong reputation in the supermarket industry. With decades of experience and a focus on customer satisfaction, the company has earned the trust of its customers. Gianteagle.com reflects this reputation with its commitment to quality, convenience, and value.
Payment Options
Gianteagle.com offers multiple payment options to cater to different customer preferences. Customers can securely make payments using major credit cards, debit cards, and electronic payment services. The website ensures that personal and financial information is protected through robust security measures, instilling confidence in customers during the checkout process.
Loyalty Programs
Giant Eagle provides a loyalty program called "Giant Eagle Advantage Card," which allows customers to earn rewards on their purchases. By linking the card to their online account, customers can accumulate rewards points that can be redeemed for discounts or free items. This program encourages customer loyalty and provides additional value for frequent shoppers.
Customer Reviews
Giant Eagle encourages customers to leave reviews and ratings for the products they purchase. These customer reviews can be found on the product pages, helping other shoppers make informed decisions. The website also features an overall rating system for products, allowing customers to gauge the popularity and satisfaction levels of specific items.
Community Involvement
Giant Eagle actively participates in community involvement initiatives. The company supports local charities, food banks, and community development programs. Gianteagle.com showcases these efforts, demonstrating a commitment to being a responsible and socially conscious retailer.
Shipping
For online orders, Gianteagle.com offers convenient shipping options. Customers can choose between home delivery or in-store pickup, depending on their location and preferences. Shipping fees may apply, but the website often provides free shipping promotions on eligible orders or for loyalty program members.
Costs
While the prices at Gianteagle.com are generally competitive, it's important to note that additional costs may be incurred. Shipping fees, if applicable, are calculated based on the order size and delivery location. However, the convenience, quality, and wide selection of products offered by the website make it a worthwhile investment for many customers.