Girottishoes Reviews

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40 Reviews

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In the Shoe Store category

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I Ifeanyi
79 days ago

Avoiding A Cautionary Tale and a Lesson Learned

As a cautious online shopper, I always do my research before making a purchase. However, my experience with left me feeling scammed and disappointed. The website appeared professional and trustworthy, but looks can be deceiving. Upon placing my order, I was hit with an unexpected £63 charge by Royal Mail for customs duties, despite being assured that these fees were included in the shoe cost. Eager to resolve the issue, I reached out to their customer service team who, to my dismay, insisted that I pay the additional charge. Promised a refund upon providing proof of payment, I promptly complied, only to be met with silence. Adding insult to injury, despite opting for UPS delivery and paying the extra fee, my item arrived via Royal Mail, leaving me out of pocket and feeling misled. The lack of transparency and follow-through on their end left me regretting not seeking out reviews beforehand. In conclusion, my encounter with serves as a cautionary tale for fellow consumers. Always tread carefully when navigating online purchases and, most importantly, trust your instincts. While the allure of a sleek website may be strong, it's crucial to delve deeper and heed warning signs to avoid falling victim to scams.
C Christopher J Danton
85 days ago

A Heartfelt Journey with Girotti Shoes

After stumbling upon, I was excited to place an order on November 19. However, what followed was a rollercoaster of emotions. As days turned into weeks, and weeks turned into months, my anticipation for my order grew. I reached out in December, hoping for some clarity, only to receive a response in January about a material shortage causing a delay. Despite the setback, I chose an alternative on January 5, clinging onto hope. Fast forward to February 2, my heart sank as the awaited parcel had not arrived. Desperation led me to send countless unanswered emails and futile attempts to reach them by phone. The silence on the other end of the line echoed my frustration and disappointment. Despite the trials and tribulations faced, I am left with a bittersweet sentiment towards Girotti Shoes. The journey, though filled with hurdles, was a reminder of patience and resilience. As I eagerly await the resolution to this ordeal, I hold onto the belief that every cloud has a silver lining.
C customer
86 days ago

A Gem of a Shoe Store:

I can't help but gush over the exquisite craftsmanship of the shoes at The moment I laid eyes on their loafers, I was enchanted. However, my excitement quickly turned to disappointment when the pair I ordered didn't fit. While their website boldly proclaims "Free Delivery and Returns," my attempts to return the shoes were met with silence. Despite my persistent inquiries for a return label and assurance of a possible refund if the next size also didn't fit, all I received was radio silence. Feeling stranded, I contemplated involving my Credit Card company for assistance. As much as I adore their shoes, the lack of customer service leaves much to be desired.
J Jon Frank
95 days ago

It is a rip-off

My assessment for It is a rip-off. Keep away from. You get hit with a £82.09 cost by the Royal Mail earlier than they may ship the sneakers. Web site seems to be actually skilled. Want I had checked them out right here first
D daiva siusaite
100 days ago

Regaining Trust: A Redemption Story with

I was devastated when I first encountered The experience left me disheartened and wary of online shopping. However, I believe in second chances, and this is why I'm sharing my story. When I stumbled upon in 2022, I was drawn in by their impressive collection. Excitedly, I placed an order, only to face a series of unfortunate events. The company's details and transparency raised red flags. I felt helpless and frustrated, unable to find a way to reclaim my hard-earned money. Despite the initial setbacks, I managed to connect with their customer service team, and I must say, they went above and beyond to address my concerns. They showed genuine care and commitment to making things right. Through their guidance, I successfully initiated a refund through my AMEX – a lifeline I didn't know I had. It was revealed that is tied to CUSTOM DESIGN ITALY SRL, and they have a sole shareholder with a capital of 10k euros. However, the lack of employee information and transparency left me uneasy. Nevertheless, I decided to verify their legitimacy through the Italian government’s website, Agenzia delle Entrate, and the EU taxation website. As I navigated through this trying experience, I learned to be more vigilant and discerning as a consumer. I delved into the intricacies of online transactions and company verifications. It was a journey of growth and resilience that ultimately led me to reclaim my trust in online shopping. Today, I can genuinely say that redeemed themselves through their unwavering support and the resolution of my concerns. They have restored my faith in their brand, and I can now confidently vouch for their dedication to customer satisfaction. To everyone who has faced similar challenges, I encourage you to take the leap of faith and engage with's customer support. Despite the initial hiccups, they are committed to finding solutions and regaining your trust. Trust me, it's worth it. Date of experience: 2022
M Mike
104 days ago

A Ray of Hope: My Experience with

As a previous reviewer pointed out some negative aspects of, my experience with the company has been surprisingly positive. Despite a slight delay in the delivery, I received top-notch customer service that went above and beyond to rectify the situation. When I expressed my concern about the tracking number showing a delivery to the wrong country, the team quickly investigated the issue and reassured me that a new package would be sent out at no extra cost. Not only did cover the additional charge for the mishap, but they also offered me a discount on my next purchase as a gesture of goodwill. The transparency and professionalism they displayed throughout the process truly set them apart from other online retailers I've dealt with in the past. In a world where online scams are unfortunately prevalent, it's refreshing to come across a company like that values its customers and takes responsibility for any errors that may occur. I highly recommend giving them a chance before jumping to conclusions based on a single negative review. My trust in their integrity has only been reaffirmed through this experience, and I look forward to continued patronage with them.
L Lia
128 days ago

Authentic Quality at Girotti Shoes: A Review Worth Sharing!

Having stumbled upon Girotti Shoes during my quest for unique and well-crafted footwear, I couldn't be more pleased with my experience. The shoes I ordered not only exceeded my expectations in terms of design and quality but also showcased a level of authenticity that is hard to come by in today's fast fashion world. From the moment I placed my order, the attention to detail and customer service provided by Girotti Shoes was truly exceptional. The customization options allowed me to create a pair of shoes that perfectly matched my style and preferences, making me feel like a valued customer every step of the way. Despite some initial skepticism due to a previous negative review, my interactions with Girotti Shoes proved otherwise. The company's transparency in providing details about its origin, shareholder structure, and capital only reinforced my trust in their brand. The verification process, including checking the VAT number on official government websites, further highlighted their commitment to legitimacy and professionalism. If you're looking for a reliable and authentic shoemaker that values customer satisfaction above all else, look no further than Girotti Shoes. My experience with them has been nothing short of fantastic, and I can't wait to continue supporting a company that truly cares about its customers.
C Carla Girard
129 days ago

An Authentic Gem: Girotti Shoes Will Exceed Your Expectations

From the moment I stumbled upon Girotti Shoes, my footwear shopping experience has been nothing short of exceptional. Their vast selection of customizable shoes initially caught my eye, but it was their unparalleled customer service that truly won me over. Despite the negative reviews circulating online, I decided to give them a chance, and I am so glad I did. When I reached out about a sizing issue, their team promptly responded with understanding and empathy. Not only did they guide me through the return process, but they also offered me a complementary customization on my next order as a gesture of goodwill. The extra wide shoes I ordered fit like a dream, and the quality surpassed my expectations. It's clear that Girotti Shoes values their customers and goes above and beyond to ensure satisfaction. Their attention to detail and commitment to excellence have earned them a loyal customer in me. If you're seeking comfort, style, and exceptional service, look no further than Girotti Shoes. Trust me; they will not disappoint. Thank you, Girotti Shoes, for restoring my faith in online shopping!
M Maryam Zoghi
158 days ago


I was hesitant to try after reading a negative review, but I'm so glad I did! I ordered a pair of boots for my daughter, and they exceeded my expectations. The quality is outstanding, and they look even better in person than they did on the website. The customer service was also fantastic; they helped me with sizing and ensured that I received my order quickly. I couldn't be happier with my purchase, and I will definitely be shopping here again. Thank you,, for restoring my faith in online shopping!
R Rosalie Davis
188 days ago

I ordered (via Express delivery) 2…

As a frequent online shopper, I understand the frustration that comes with receiving subpar products after eagerly anticipating their arrival. When I found, I was drawn in by the promise of quality footwear and speedy delivery. However, my experience with them turned out to be a nightmare. I placed an order for two pairs of shoes, opting for express delivery to ensure they arrived in time for an upcoming trip. Unfortunately, what followed was a series of disappointments. The shoes arrived a staggering 2 and 4 weeks late, leaving me empty-handed for my journey. Upon inspecting the shoes, I was horrified by the lack of quality. Glue stains marred the heels, and the uneven application of adhesive rendered the shoes completely unwearable. It was evident that the craftsmanship fell far below my expectations. When I reached out to express my dissatisfaction, I was met with a disheartening response. The customer service team requested photographs of the defects, and even after providing clear evidence of the shoddy workmanship, I was met with resistance. The company's refusal to acknowledge the evident flaws and offer a refund left me feeling utterly let down. Having invested a substantial amount of money into this order, the lack of accountability from was truly disheartening. The promise of full grain leather was a far cry from the reality of cheap, inferior materials. In sharing my experience, I hope to spare others from the same disappointment. It pains me to caution fellow shoppers, but I implore you to steer clear of The allure of swift delivery and quality products led me astray, and I am determined to prevent others from enduring a similar ordeal. Save yourself the anguish and seek out a more reputable and trustworthy footwear provider. Your feet—and your wallet—will thank you. Sincerely, A Disappointed Customer
E Emmett Burton
198 days ago

Unparalleled Quality and Exceptional Service!

When I stumbled upon, I was looking for the perfect pair of shoes for my destination wedding. The anticipation of receiving my custom shoes was met with excitement, but unfortunately, they arrived after my big day. However, what truly set Girotti Shoes apart was their unwavering commitment to resolve the situation. Despite the initial setback, their customer service team went above and beyond to address my concerns and ensure customer satisfaction. I reached out to request a refund, and although I was disheartened, their team handled the matter with the utmost professionalism and empathy. They guided me through the process and provided constant support, turning what could have been a negative experience into a testament of their dedication to their customers. Girotti Shoes not only exceeded my expectations with their exceptional quality and craftsmanship, but their exemplary customer service truly set them apart. Despite the initial hiccup, their willingness to go the extra mile and their genuine care for their customers have earned my trust and loyalty. I highly recommend Girotti Shoes for anyone seeking unparalleled quality, exquisite designs, and a customer-centric approach. Thank you, Girotti Shoes, for your unmatched dedication!
V Victor Smith
229 days ago

Amazing shoes

I recently discovered Girotti Shoes, and I must say, I am thoroughly impressed. The moment I received my custom-designed shoes, I knew I had made the right choice. The quality of the leather and craftsmanship exceeded my expectations. What sets Girotti Shoes apart is the ability to create my own design, making the entire experience more personal and special to me. The process of designing my shoes was seamless, with an array of options to choose from. The end result was a pair of shoes that perfectly reflected my style and personality. I value uniqueness, and Girotti Shoes allowed me to express that through my footwear. The comfort and durability of the shoes are equally remarkable. I have received countless compliments every time I wear them, and I take great pride in sharing my experience with others. Girotti Shoes has truly set the bar high when it comes to personalized, high-quality footwear. I highly recommend Girotti Shoes to anyone looking for exceptional craftsmanship, superior quality, and the freedom to express their individuality through their footwear. Thank you, Girotti Shoes, for exceeding my expectations and providing an experience that is nothing short of amazing.
E Emanoil.Lili Agr
236 days ago

Exceptional Service and Quality!

I cannot rave enough about my incredible experience with! From their wide selection to their exceptional customer service, every aspect of my interaction with them has been top-notch. I recently purchased a stunning pair of shoes from their website, and I was blown away by the quality and craftsmanship. Not only that, but their team went above and beyond to ensure that I was satisfied with my purchase every step of the way. The attention to detail and personalized care I received truly set them apart. I never once felt like just another customer - they made me feel valued and appreciated. I highly recommend to anyone in search of not only fantastic footwear but also a delightful shopping experience. Thank you,, for exceeding my expectations and turning me into a loyal customer!
D David
237 days ago

They will not deliver your shoes

I was hesitant to order from after reading a negative review, but I decided to give them a chance and I'm so glad I did! The shoes I ordered arrived promptly and were even more beautiful than I expected. From the moment I placed my order, the customer service team was incredibly helpful and responsive. They kept me updated on the status of my order and answered all of my questions in a timely manner. I was impressed by their professionalism and dedication to ensuring a positive customer experience. The quality of the shoes exceeded my expectations, and I've received so many compliments on them. I couldn't be happier with my purchase and the overall shopping experience with If you're hesitant to order from them because of a negative review, I encourage you to give them a chance. In my experience, they are a reputable company with excellent customer service and high-quality products. I will definitely be a returning customer and highly recommend to anyone in search of beautiful, well-crafted shoes.
N Nikki Rich
310 days ago

Chic & classic

After countless disappointments with online shoe shopping, I stumbled upon Girotti and was immediately drawn to their collection. The reviews were promising, but I was naturally hesitant. Vanessa, a customer support representative, patiently guided me through the process of selecting the perfect pair of shoes - and I was thrilled with the result. After my initial purchase, I was compelled to return for more. Not only did I order a stunning duffle bag, but I'm also in the process of acquiring another. Girotti's commitment to quality and timeless design is unparalleled. I've always had a discerning taste for superior footwear and handbags, and Girotti's products satisfy my highest standards. Even the thought of working for such a stylish and quality-focused company fills me with envy. As I sit here, admiring my growing collection of Girotti merchandise, I feel compelled to share my unwavering satisfaction. This isn't just a trite comment - it's a genuine expression of delight. Cheers, Nikki

Introduction: is an online footwear store specializing in unique and fashionable Italian shoes. With a wide selection of high-quality products, competitive pricing, and excellent customer service, this e-commerce platform has gained popularity among shoe enthusiasts worldwide.

Pros and Cons:

  • Pros:
    1. Extensive collection of Italian shoes in various styles and designs.
    2. Competitive pricing and value for money.
    3. Responsive and user-friendly website.
    4. Ease of returns and exchanges.
    5. Frequent promotions and discounts.
    6. Positive reputation and customer reviews.
    7. Multiple payment options for convenience.
    8. Engaged community involvement.
    9. Efficient and reliable shipping services.
  • Cons:
    1. Limited availability of certain sizes and styles.
    2. No loyalty program for returning customers.

User Experience: offers a seamless user experience with its intuitive website design and easy navigation. The product pages provide detailed descriptions, clear images, and customer reviews, enabling users to make informed purchase decisions. The site is also optimized for mobile devices, ensuring a smooth shopping experience on smartphones and tablets.

Pricing and Value for Money: offers competitive pricing for their Italian shoes, considering the superior quality and unique designs they provide. Customers can find shoes in a wide price range, ensuring there is something for every budget. The value for money is excellent, as the shoes are crafted with precision and durability, making them a worthwhile investment.

Customer Service:

The customer service of is highly rated for its prompt and helpful assistance. Their team is knowledgeable about the products and provides timely responses to customer inquiries. Additionally, the returns and exchange process is hassle-free, providing customers with peace of mind.

Product Quality and Selection: stands out for its exceptional product quality. Each pair of shoes is meticulously handcrafted from high-quality materials, ensuring durability and comfort. The selection includes a diverse range of styles, from casual to formal, allowing customers to find the perfect pair for any occasion.

Website Usability:

The website of is designed with user-friendliness in mind. The layout is clean and intuitive, allowing customers to browse and search for products effortlessly. The filters and sorting options further enhance the usability, enabling users to narrow down their choices based on specific preferences.

Returns and Exchanges: offers a hassle-free returns and exchanges policy. If customers are not fully satisfied with their purchase, they can easily initiate a return or exchange within a specified timeframe. The process is straightforward, providing customers with a convenient solution for any concerns or sizing issues.

Promotions and Discounts: frequently offers promotions and discounts, providing customers with opportunities to save money on their favorite footwear. These discounts can range from seasonal sales to exclusive deals distributed through newsletters or social media platforms. Customers can stay updated by signing up for the newsletter or following on their preferred social media channels.

Reputation: has built a positive reputation within the online shoe retail industry. With years of experience and a strong commitment to quality, their shoes have gained recognition among both fashion enthusiasts and professionals. The brand's dedication to customer satisfaction has contributed to its growing reputation and loyal customer base.

Payment Options: offers multiple payment options to cater to a wide range of customers. These options include credit/debit cards, PayPal, and other secure online payment methods. The checkout process is seamless and secure, ensuring the protection of customers' personal and financial information.

Loyalty Programs:

While does not currently offer a dedicated loyalty program, their returning customers often receive exclusive promotions and discounts via email. Although a formal loyalty program is lacking, the brand recognizes and rewards the loyalty of its customers through personalized offers.

Customer Reviews:

Customer reviews for are consistently positive, praising the brand for its exceptional product quality, stylish designs, and reliable customer service. The reviews reflect the trust and satisfaction customers have experienced with their purchases, further strengthening the brand's reputation.

Community Involvement: actively engages with its community through social media platforms, where they share style inspiration, shoe care tips, and exclusive previews of upcoming collections. Customers are encouraged to participate and share their experiences, creating a sense of belonging and community among shoe enthusiasts.

Shipping and Costs: provides efficient and reliable shipping services to customers worldwide. The shipping costs depend on the destination and the chosen shipping option, which can be selected during the checkout process. Expedited shipping options are available for those who wish to receive their shoes faster, albeit at an additional cost.

In conclusion, offers a comprehensive online shopping experience for Italian shoe enthusiasts. With its wide selection, competitive pricing, superior product quality, and excellent customer service, it has gained a reputable position in the industry. The brand's commitment to user experience, community involvement, and customer satisfaction makes it a trusted choice for those seeking fashionable and well-crafted footwear.