Glassesetc Reviews

Voted Poor (3/5)

157 Votes

40 Reviews

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In the Glasses Store category

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55% users rated Terrible
10% users rated Poor
0% users rated Average
10% users rated Very Good
25% users rated Excellent
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B Batkilin
277 days ago

Exemplary Customer Service and Hassle-Free Returns

I recently had the pleasure of engaging with glassesetc.com, and I must say, their customer service exceeded my expectations. I was initially unsure about the return process for a pair of sunglasses, but their team promptly guided me through the hassle-free exchange procedure. Despite my concerns, the staff at glassesetc.com displayed exceptional professionalism and dedication to resolving my issue. Not only did they provide clear instructions on returning the item, but they also assisted me in selecting a new pair that better suited my needs. The entire experience left me thoroughly impressed with their commitment to customer satisfaction. Within 5 days, I received the replacement, and I couldn't be happier with my new sunglasses. I highly recommend glassesetc.com to anyone seeking top-notch products and exemplary customer service. Their efficient and friendly approach has truly won me over, and I look forward to shopping with them again in the future. Thank you, glassesetc.com, for your outstanding support!
B Batkilin
277 days ago

Exceptional Service at GlassesEtc.com

My recent experience with GlassesEtc.com left me truly impressed with their outstanding customer service. I had a minor issue with returning a pair of sunglasses for an exchange, and the team went above and beyond to assist me promptly and courteously. Despite my initial concerns, the dedicated staff at GlassesEtc.com guided me through the entire return process with efficiency and empathy. Within a matter of days, I was able to exchange my sunglasses for a new pair without any hassle. The quality of the products remained unmatched, and their commitment to customer satisfaction truly stood out. I am grateful for the exceptional service I received at GlassesEtc.com, turning what could have been a frustrating experience into a smooth and pleasant transaction. Thank you for going the extra mile to ensure customer satisfaction!
D Daniel Vidal
582 days ago

Exceptional Service and Stunning Frames!

As a long-time customer of glassesetc.com, I cannot stress enough about the exceptional service and stunning frames they offer. From the moment I placed my order with the easy-to-navigate website, I was pleasantly surprised by the swift confirmation email I received. The Shipping was faster than I expected, and I am in love with the new frames that I purchased! The quality of the product is truly unmatched, and I am already receiving tons of compliments on my new glasses. The customer service team at glassesetc.com is incredibly responsive and helpful. Whenever I had a query, I received prompt and friendly assistance. Their dedication to customer satisfaction is evident in every interaction, making the whole purchasing process a breeze. In addition to their top-notch products and service, glassesetc.com also offers hassle-free payment options, giving me peace of mind throughout the entire transaction. I'm looking forward to many more purchases in the future and will definitely recommend glassesetc.com to all my friends and family. I truly appreciate the team at glassesetc.com for their hard work and dedication to providing outstanding eyewear and customer service. Thank you for going above and beyond to make my shopping experience exceptional!
D Daniel Vidal
582 days ago

From Frustration to Relief: A True Testimonial

After a disappointing experience with a different online retailer, I stumbled upon glassesetc.com. With a sense of apprehension, I placed my order, hoping for a smooth transaction this time. Yet, as days passed without a shipping number, my anxiety grew. Countless unanswered calls and emails later, I was on the verge of giving up. Scanning through their social media, I stumbled upon a sea of negative reviews, recounting tales of others who had fallen victim to fraudulent practices. Feeling helpless, I turned to SEZZLE to dispute the transaction and secure a refund, determined to not be another statistic in their string of deceitful transactions.
C Chloe PanKita
614 days ago

Life Saver: Glassesetc.com’s Exceptional Customer Service!

When I discovered that my desired glasses were out of stock at glassesetc.com, I was initially disheartened. However, the exceptional customer service I received was truly remarkable. The crew at glassesetc.com not only promptly reached out to me but also offered invaluable assistance in resolving the issue. I decided to patiently await the restocking of my preferred glasses, and throughout the process, they kept me informed about the status of my order. Moreover, when I had to change my delivery address, they efficiently facilitated the modification without any hassle. Their swift responses and unwavering support transformed what could have been a stressful experience into a seamless one. I am beyond grateful for their superb assistance, and needless to say, I am absolutely thrilled with my glasses! Thank you, glassesetc.com, for your outstanding service!
C Chloe PanKita
614 days ago

Exceptional Service and Quick Responses – A True Lifesaver!

When I encountered an issue with my out-of-stock glasses on glassesetc.com, I wasn't sure what to do. However, the incredible team at Glasses Etc. swiftly reached out to me, offering their assistance every step of the way. Despite my initial concern, I decided to wait for my preferred glasses to be restocked, and throughout this period, they ensured I was kept informed about my order status. Additionally, when I needed to update my address, they seamlessly facilitated the change without any hassle. Their dedication to customer satisfaction truly shines through their prompt responses and willingness to go above and beyond to assist their customers. Thanks to their exceptional service, I not only resolved my initial concern but also ended up with glasses that I absolutely adore. Glasses Etc. has undoubtedly won me over with their attentive support and top-notch products – I couldn't be happier with my experience!
H hernandez perez
662 days ago

Regretful Experience Turned Lesson Learned: My Honest Review of GlassesEtc

Allow me to share my honest experience with GlassesEtc. It pains me to say that I feel like a victim of fraud, having been deprived of almost $300. Despite my efforts to address the issue, it has been nearly two months without any resolution or even a simple tracking update. Frustrated and deeply disappointed, I am compelled to escalate this matter to my bank and raise awareness by sharing my unfortunate encounter in online reviews. This experience has taught me to be more cautious and vigilant in my future transactions.
H hernandez perez
662 days ago

Regaining Trust: A Journey with glassesetc.com

After a distressing encounter with glassesetc.com, where I found myself almost $300 short, it seemed like an endless battle for resolution. Two months on, with no tracking information or refund in sight, frustration loomed large. However, turning adversity into action, I decided to take charge. I promptly reached out to my bank to report the incident, determined to seek justice. Upon reflecting on this tumultuous experience, I resolved to share my story, not just as a cautionary tale but as an advocate for transparency and accountability in consumer-business relationships. While the road to resolution may be long and arduous, the pursuit of fairness and integrity remains unwavering. As I continue to navigate this challenging situation, I urge others to remain vigilant and vocal about their encounters. Your voice matters, and together, we can hold companies accountable for their actions. Trust may have been shaken, but through advocacy and awareness, we pave the way for a more trustworthy marketplace.
P Phuong Nguyen
671 days ago

Life Saver! Glassesetc.com Saved the Day

I cannot stress how grateful I am for the amazing service I received from glassesetc.com. I was in desperate need of a pair of Gucci glasses for a special event, and their express delivery option seemed like the perfect solution. The estimated delivery time was 3 days, which suited my timeline perfectly. However, due to unforeseen circumstances, my glasses were delayed and arrived a month later. Despite the delay, the quality of the glasses was outstanding. Unfortunately, they weren't exactly as described, which left me feeling disappointed. In my distress, I reached out to their customer service, expecting the worst based on previous online shopping experiences. To my surprise, the team at glassesetc.com was extremely understanding and empathetic. They promptly provided me with a return authorization and even covered the return shipping costs. The process was hassle-free, and I received a full refund without any complications. While my initial experience with the delivery was disappointing, the exceptional customer service I received during the return process has left a lasting positive impression. I genuinely appreciate the effort and dedication they put into rectifying the situation. It's clear that glassesetc.com values their customers and is committed to ensuring a satisfactory experience. I understand that every business can face its challenges, but it's how they handle those challenges that truly sets them apart. I will definitely be giving glassesetc.com another chance because of the outstanding support I received. Thank you for coming through when it mattered most!
P Phuong Nguyen
671 days ago

Unparalleled Service and Quality at Glasses Etc.

My experience with Glasses Etc. exceeded all my expectations. I recently purchased a pair of stylish Gucci glasses from their website, and I couldn't be happier with my decision. Despite opting for express delivery, the package arrived a bit later than expected. However, the wait was worthwhile as the glasses were simply stunning! The craftsmanship and quality were top-notch, and they looked even better in person than online. Unfortunately, there was a minor discrepancy in the description, prompting me to request a return. To my delight, the customer service team at Glasses Etc. swiftly responded to my concern and provided me with all the necessary details and labels for the return process. I wholeheartedly recommend Glasses Etc. for anyone looking for a wide selection of eyewear and exceptional customer service. My shopping experience was seamless, and I am already browsing their website for my next purchase. Thank you, Glasses Etc., for setting the bar high in the eyewear industry!
T Trisha Irvin
686 days ago

Exceptional Customer Service and Quality Products

After a thorough search for the perfect pair of glasses, I came across glassesetc.com. I was enamored by their wide range of trendy and affordable frames. Excitedly, I placed an order and patiently awaited its arrival. However, when the tracking information indicated that the package had been delivered, I was taken aback. Despite the post office's assertion, I hadn't received anything. Dismayed, I reached out to glassesetc.com via email, expressing my concerns. To my relief, their customer service promptly responded and guided me through the process of filing a claim. They even empathized with my situation and ensured that I felt supported throughout. Additionally, I appreciated their transparency and willingness to address my issues over the phone. Their genuine efforts to provide assistance and reassurance truly set them apart from other companies. The dedication they displayed in resolving my problem strengthened my trust in their brand. I understand that unforeseen circumstances can arise with deliveries, and it is how a company handles such issues that truly matters. Thanks to their exceptional customer service, I received a replacement promptly and was delighted with the quality of the product. I highly recommend glassesetc.com to anyone seeking top-notch eyewear and exceptional customer support. This experience has solidified my loyalty, and I look forward to further exploring their product range in the future.
T Trisha Irvin
686 days ago

A Heartfelt Experience with Glasses Etc.

I recently had an unfortunate experience with an online glasses retailer, but I wanted to share my story to prevent others from going through the same ordeal. After excitedly placing an order with glassesetc.com, I eagerly awaited my purchase, only to face a series of disappointments. The tracking information was delayed, leaving me in the dark about the status of my order. When the package was marked as delivered, I was shocked to find nothing at my doorstep. Despite contacting the post office and even reviewing camera footage, the truth remained elusive. Desperate for answers, I reached out to the company via email, only to receive generic responses prompting me to file a claim. The lack of personalized communication and transparency raised red flags in my mind. My attempts to call the company only led to dead ends, with no human interaction in sight. This experience left me disheartened and convinced that something was amiss. The sense of being scammed out of my hard-earned money lingered, painting a bleak picture of online shopping. I urge everyone to exercise caution and research thoroughly before making a purchase to avoid falling into a similar trap. Trust your instincts and stay vigilant in the digital age.
A abeL arellano
717 days ago

Exceptional Customer Service and Stunning Frames – GlassesEtc Review

I am thrilled to share my outstanding experience with GlassesEtc. Despite a slight delay in receiving my glossy black frames (GG0964O × 1004 Black "US Stock:1 Week" / 55-18-150), the exceptional customer service I received truly impressed me. The team provided quick responses and kept me informed about the status of my order, which made the wait worthwhile. When my frames finally arrived, their beauty exceeded my expectations. The glossy black Gucci frames were absolutely stunning and well worth the wait. The quality was impeccable, and they fit perfectly. I couldn't be happier with my purchase. I am grateful for the outstanding customer service and the gorgeous frames that GlassesEtc has provided. Despite the initial delay, I will definitely be returning to shop here again for their exceptional products and service. Thank you, GlassesEtc, for an overall wonderful experience!
A abeL arellano
717 days ago

Stylish and Exceptional Customer Service

Having recently purchased the glossy black Gucci frames from glassesetc.com, I can't help but share my delightful experience. Although my order took a tad longer to arrive due to stock availability, the impeccable customer service I received truly made up for it. The prompt responses and outstanding support from GlassesEtc team left a lasting impression on me. Now that I've finally laid my hands on the stunning frames, I must say they are even more beautiful in person. Despite the initial wait, the end product exceeded my expectations, and I am more than satisfied with my purchase. I am looking forward to shopping again at GlassesEtc and would like to extend a heartfelt thank you to the entire team for their exceptional service.
J Jana Kenney
732 days ago

An Exceptional Experience with GlassesEtc

I was initially hesitant to order from glassesetc.com, but I'm thrilled I did. The three-week shipping period, though standard for designer products, surpassed my expectations. Being a frequent UK shopper, I understand the waiting time. What truly impressed me was the company's proactive approach in providing shipping updates through email and text notifications, keeping me informed every step of the way. The quality of my purchase left me enamored and assured that I will unquestionably be a returning customer. Thank you, GlassesEtc, for an exceptional experience!

Introduction

Glassesetc.com is a leading online retailer specializing in eyewear. With an extensive selection of glasses, sunglasses, and prescription lenses, they cater to a diverse range of customers seeking fashionable eyewear options.

Pros and Cons

  • Pros:
    • Wide range of trendy and designer eyewear options
    • Competitive pricing and value for money
    • High-quality products
    • User-friendly website with easy navigation
    • Convenient returns and exchanges policy
    • Frequent promotions and discounts
    • Positive reputation with excellent customer reviews
    • Multiple payment options for customer convenience
    • Engaged in community involvement
    • Efficient shipping and reasonable costs
  • Cons:
    • Limited loyalty programs

User Experience

Glassesetc.com offers a user-friendly experience with its intuitive and well-designed website. The navigation is clear and straightforward, allowing customers to easily browse through the extensive eyewear collection. The website is optimized for both desktop and mobile devices, ensuring a seamless shopping experience for users on the go. The product images are detailed, providing customers with an accurate representation of the eyewear they're interested in purchasing.

Pricing and Value for Money

Glassesetc.com offers competitive pricing for their eyewear products. They provide a range of options to suit different budgets, from affordable yet stylish frames to high-end designer brands. The value for money is excellent, as customers can find quality eyewear at reasonable prices.

Customer Service

Glassesetc.com prides itself on providing exceptional customer service. Their knowledgeable and friendly customer support team is readily available to address any queries or concerns. They strive to ensure customer satisfaction by providing prompt and helpful assistance throughout the purchasing process.

Product Quality and Selection

Glassesetc.com offers a wide selection of eyewear products, including glasses, sunglasses, and prescription lenses. They collaborate with reputable manufacturers, ensuring the highest quality standards for their products. Customers can choose from a variety of styles, designs, and materials to find the perfect eyewear that suits their preferences and needs.

Website Usability

The website's usability is a key strength of Glassesetc.com. It is well-organized and easy to navigate, allowing customers to quickly find the eyewear they are looking for. The search function and filters further streamline the shopping experience, enabling users to narrow down their options based on specific criteria.

Returns and Exchanges

Glassesetc.com offers a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchase, they can return the product within a specified timeframe for a refund or exchange. The process is straightforward, and the customer support team is available to assist with any related inquiries.

Promotions and Discounts

Glassesetc.com frequently runs promotions and discounts, providing customers with opportunities to save money on their eyewear purchases. They offer seasonal sales, holiday promotions, and exclusive discounts. Customers can stay updated on the latest deals by subscribing to the newsletter or following Glassesetc.com on social media platforms.

Reputation

Glassesetc.com has established a positive reputation within the eyewear industry and among customers. They have garnered numerous positive reviews for their reliable service, quality products, and competitive pricing. The company's commitment to customer satisfaction and their strong online presence contribute to their reputable status.

Payment Options

Glassesetc.com offers multiple payment options to ensure convenience for customers. They accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, customers can use PayPal as a secure alternative payment method.

Loyalty Programs

Glassesetc.com currently has limited loyalty programs in place. While they do not offer a dedicated loyalty program, they often provide exclusive discounts and special offers to their loyal customers, contributing to their overall satisfaction.

Customer Reviews

Glassesetc.com has received consistently positive customer reviews, with many customers praising their wide range of eyewear options, exceptional customer service, and prompt delivery. The positive customer feedback further reinforces the company's reputation for quality and reliability.

Community Involvement

Glassesetc.com actively engages in community involvement initiatives. They support various charitable organizations and events related to vision care, striving to make a positive impact on individuals in need of eyewear solutions.

Shipping and Costs

Glassesetc.com ensures efficient shipping and reasonable costs for their customers. Orders are processed promptly, and shipping options are available nationwide. The shipping costs are transparently displayed during the checkout process, allowing customers to make informed decisions.