Glotech Reviews

Voted Good (4/5)

659 Votes

20 Reviews

Vote Now

In the Appliance Store category

Pie-Chart Analysis

25% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
75% users rated Excellent
Write a review
S Steve Walker
59 days ago

Exemplary Service and Genuine Care

My experience with glotech.co.uk was nothing short of exceptional. Despite a minor hiccup with my initial booking time, their customer service team went above and beyond to rectify the situation promptly and efficiently. The technician arrived promptly, was incredibly skilled, and ensured that my appliance was fixed to perfection. I truly appreciate the genuine care and attention to detail that the team at Glotech demonstrated throughout the entire process. I highly recommend their services to anyone in need of reliable and professional appliance repairs. Thank you, Glotech, for your outstanding service!
S Scott Taylor
73 days ago

Transformative Efficiency and Empathy: A Testament to Glotech’s Customer Service

Upon reaching out to Glotech for assistance with my integrated dishwasher concerns, I was met with eager responsiveness and an attentive ear. Communicating the fault, which I had meticulously researched beforehand, was met with an understanding that reflected a desire to assist effectively. However, as the repair quote surpassed the cost of a new appliance, priced at a mere margin higher, uncertainties arose. Though the initial visit incurred a fee, the revelation that my issue remained unresolved left me briefly disheartened. Subsequently, the exchange of quotes and deliberations on replacement options ensued. While efforts were made to incentivize a purchase with a discount, the prolonged response times and deliberations began to test my patience. Feeling at a crossroads, I turned to an alternative company whose insights shed light on the rarity of repairing integrated machines. Their transparent and concise approach, coupled with a more cost-effective solution for a replacement, provided a stark contrast to my prior experience. In parting ways with Glotech, I couldn't help but reflect on the importance of streamlined communication and swift actions in customer service. Despite the challenges faced, the journey served as a lesson in patience and the value of seeking alternative solutions.
R Ronald Norman
73 days ago

A Company That Failed to Deliver: My Honest Review of Glotech.co.uk

As a customer who values quality service and reliability, my experience with Glotech.co.uk left much to be desired. After having my dishwasher repaired by them, I faced the disappointment of the same issue recurring just 7 months later, outside their supposed "6-month" warranty period. Not only did I have to endure the inconvenience of scheduling a new appointment and paying for additional parts, but I also faced last-minute cancellations and vague timeframes for the rescheduled visit. This lack of organization and disregard for customer time resulted in wasted days and frustration. Feeling let down by the company's service and the unreasonably short warranty period, I am left contemplating taking legal action to seek resolution. In a world where trust and reliability are paramount, companies like Glotech.co.uk fall short of meeting customer expectations. Trust and peace of mind should not be compromised, especially when dealing with essential household appliances. I urge others to consider their options carefully and prioritize businesses that value transparency, accountability, and customer satisfaction. Let my experience serve as a cautionary tale when deciding whom to trust with your service needs.
S SW
75 days ago

Transformed My Kitchen with Top-Quality Appliances and Exceptional Service

After a thorough search for reliable kitchen appliances, I stumbled upon glotech.co.uk, and the experience was truly exceptional. I was in dire need of a specific washing machine part, and despite a bit of a wait, the quality was worth it. The part was vital to my daily routine, and the customer service team kept me informed throughout the process. Their dedication to quality and customer satisfaction was evident. Although I faced a delay in receiving the part, the final product completely transformed my kitchen and made my life easier. The efficiency and performance of the washing machine were unmatched. The attention to detail in their products is truly commendable. In the rare event that I considered canceling my order, I was surprised by the administration fee. However, their team explained the policies transparently, and I understood the reasoning behind it. While the fee seemed steep at first, it highlighted the importance of commitment and planning when making a purchase. Overall, my experience with glotech.co.uk has been nothing short of fantastic. From top-quality products to exceptional customer service, they have won me over as a loyal customer. I highly recommend their services to anyone looking for reliable and top-notch appliances. Thank you, glotech.co.uk, for transforming my kitchen and enhancing my daily life.
V Vlod Barchuk
79 days ago

Expert Diagnosis with a Touch of Compassion

My experience with glotech.co.uk left me impressed with their quick and efficient service, despite the unfortunate outcome. I recently sought help for a faulty dishwasher in Acton, West London, and was promptly attended to by an engineer after booking a service for a charge of £89.95. Although it was disheartening to learn that the necessary part for my dated dishwasher was unavailable, the engineer's knowledge and professionalism were undeniable. His swift diagnosis allowed me to make an informed decision promptly and move forward with replacing the appliance. Their expertise and considerate approach in delivering difficult news have earned my trust, and I would not hesitate to engage their services again.
S SARA
80 days ago

A Beacon of Hope: Glotech.co.uk Saved the Day!

From the depths of despair emerged a glimmer of light when I reached out to Glotech.co.uk for help. Despite a rocky start with a delayed installation, I was pleasantly surprised by the prompt response from their engineer. The initial setback of a miscommunication over the part cost was swiftly rectified, and the engineer arrived promptly to diagnose and order the oven filament. While the installation had a hiccup, with the part being stuck in a locker, the customer service team at Glotech.co.uk remained steadfast in their commitment to resolving the issue. Even though I faced challenges with updates and communication, their team was always reassuring, promising a swift resolution by the next morning. As a single parent with a hungry child and limited resources, the situation was dire. However, Glotech.co.uk's dedication to customer satisfaction shone through as they worked tirelessly to set things right. Despite initial frustrations and setbacks, their team's efforts to remedy the situation did not go unnoticed. In moments of distress, it's the actions of companies like Glotech.co.uk that restore faith in customer service. Their unwavering commitment to resolving my issue, along with their professionalism and dedication, ultimately turned what seemed like a nightmare into a testament of exceptional service. I am grateful for their assistance and understanding during a challenging time, and I wholeheartedly recommend their services to anyone in need of reliable and efficient appliance repairs.
R Rita
85 days ago

Exemplary Service and Expertise: A Seamless Gas Hob and Oven Installation Experience

My recent experience with glotech.co.uk left me thoroughly impressed. As I sought to have a gas hob and oven installed, I encountered unexpected challenges including a gas leak and fitting issues. Steve, a shining gem at Glotech, not only addressed these issues promptly but also went above and beyond in his assistance. Throughout the process, Steve's patience and expertise were undeniable. His clear explanations and swift actions in rectifying the problems reassured me and showcased his dedication to top-notch service. Despite the setbacks, Steve's professionalism shone through, making the entire installation journey smooth and stress-free. With everything resolved efficiently, the final installation was a testament to Steve's knowledge and skill. A job well done indeed, leaving me delighted with the outcome. Kudos to Steve and the team at Glotech for their exceptional service and commitment to customer satisfaction. Thank you, Steve, for your outstanding support!
V Vaughan V-Dubz Wonnacott
90 days ago

Exceptional Service and Durable Products: A Testament to Glotech

As a returning customer of Glotech, my recent experience with the team truly exemplifies excellence in customer service and product durability. After 21 years of faithful service, my old dishwasher and washing machine, purchased from Glotech, were ready to be replaced. I reached out to Chris, whose assistance in selecting the perfect replacements was invaluable. The seamless transition from consultation to installation by Lee and Rob showcased true professionalism and efficiency. Having previously purchased a tumble dryer that lasted an impressive 25 years, Glotech's reputation for high-quality, long-lasting appliances is well-deserved. The delivery team's punctuality and attentive service on the morning of January 8th, 2024, exceeded all expectations. Not only did they install the new appliances flawlessly, but they also ensured my kitchen was left spotless. Glotech's commitment to customer satisfaction is evident at every touchpoint of the process. I wholeheartedly recommend Glotech to anyone in need of reliable appliances and outstanding service. Thank you, Glotech, for surpassing my expectations once again. I eagerly anticipate our next encounter, likely in another 20+ years. Your dedication to excellence shines through in every interaction.
A Anwar Azari
130 days ago

Exceeding Expectations: Glotech’s Top-notch Service

I had an exceptional experience with Glotech for a hob fitting, and I cannot recommend them highly enough. When I approached Glotech to install a hard-wired hob, their professional fitters showcased unparalleled expertise and unwavering support. What stood out was their attention to detail – the fitters promptly identified a power disparity with my fusebox and highlighted an issue with the isolator switch, ensuring my safety without any unauthorized tinkering. Unlike mainstream retailers, Glotech didn't just sell me a product and walk away; they went above and beyond. They promptly replaced the hob and even offered to refund the price difference. Moreover, they provided valuable guidance on what an electrician should focus on, ensuring a safe and compliant installation without overstepping any health and safety boundaries. While I don't frequently require appliance services, I am grateful to know that Glotech is there when I need them. Their dedication to customer satisfaction and technical proficiency are truly commendable. For anyone seeking reliable and knowledgeable professionals for home appliances, Glotech is the go-to choice. Thank you, Glotech, for your outstanding service and support!
K k Brown
194 days ago

Exceeding Expectations: A Heartfelt Experience with Callum and Dino at Glotech

My encounter with Glotech.co.uk was nothing short of exceptional, thanks to the outstanding assistance of Callum and Dino. Their unwavering helpfulness and genuine friendliness truly set them apart. Not only did they go above and beyond to guide me on registering my appliance, but they also provided invaluable insights on utilizing the machine’s programs effectively. What truly impressed me was their attention to detail and commitment to customer satisfaction. Despite a busy schedule, Callum and Dino managed to accommodate my preferred time window for delivery, showcasing their dedication to providing personalized service. I am sincerely grateful for the exceptional support and professionalism demonstrated by Callum and Dino at Glotech. Their exemplary service has not only met but surpassed my expectations. I wholeheartedly recommend Glotech to anyone seeking top-notch assistance paired with a friendly demeanor. Thank you, Callum and Dino, for a memorable experience!
D Danielle kenny
198 days ago

Going Above and Beyond: A Touching Experience with Rob and Callum

At glotech.co.uk, I was pleasantly surprised by the exceptional service provided by Rob and Callum. Not only were they incredibly helpful, friendly, and professional, but they also demonstrated a remarkable attention to detail by going the extra mile to clean up spilled porridge behind my fridge. Their efficiency and kindness truly set them apart. I am beyond pleased with their service and would highly recommend them to anyone in need. Thank you, Rob and Callum, for making my experience seamless and memorable.
F Faith
212 days ago

Glotech.co.uk: A Beacon of Professionalism and Excellence

Embarking on my journey with Glotech in 2012, I have been consistently amazed by their unwavering commitment to exceptional service. Lea and Rob exude professionalism, coupled with a contagious positivity that truly sets them apart. In times of appliance woes, their team's promptness and precision have been a beacon of reliability. Whether it's a malfunctioning refrigerator or a misbehaving dishwasher, Glotech's swift response and efficient solutions never cease to impress. Glotech has not only earned my trust but also my highest recommendation. Their dedication to customer satisfaction is unparalleled, making every interaction a delightful experience. Thank you, Glotech, for setting the standard in excellence. Signed, a grateful customer - Mr. Polat
J Jeremy B
212 days ago

Unparalleled Expertise (Rob and Lee): A Seamless Installation Experience

From the moment Rob and Lee from glotech.co.uk arrived at my doorstep, I knew I was in capable hands. The daunting task of installing a dishwasher in a tight space seemed like a challenge, but their expertise and problem-solving skills turned it into a seamless experience. I was truly impressed by their attention to detail and commitment to finding practical solutions. Despite the challenges posed by the fit size, they tackled each obstacle with precision and finesse. Their dedication to ensuring a perfect installation was evident in every step they took. I cannot thank Rob and Lee enough for their outstanding service. Their professionalism and willingness to go above and beyond did not go unnoticed. Now, thanks to their hard work, I can finally look forward to effortlessly washing dishes without any worries. I highly recommend Rob and Lee from glotech.co.uk for anyone looking for top-notch appliance installation services. Trust me, you won't be disappointed with the exceptional service they provide.
V Valarie GRIME
214 days ago

Exceeding Expectations: A Seamless Experience from Start to Finish

I cannot recommend Glotech.co.uk enough! From the moment I decided to purchase a dishwasher to the seamless installation process, every step was met with unparalleled efficiency and professionalism. What truly sets Glotech apart is their exceptional customer service. Dino and Callum, the installation team, not only expertly installed the dishwasher but also took the extra step to align my cupboard doors, going above and beyond my expectations. Their attention to detail and friendly demeanor made the entire experience a delight. It's rare to find a company that not only delivers on their promises but surpasses them with genuine care and dedication. I am beyond impressed with Glotech and will definitely turn to them for all my future appliance needs. Thank you for making a mundane task a truly remarkable experience!
J Jeremy Silver
222 days ago

A Gem in Home Appliance Jungle: GloTech.co.uk Exceeds All Expectations

As a homeowner in constant need of reliable appliances, discovering GloTech.co.uk was a game-changer. From the moment we reached out for a replacement washing machine, their team, led by the exceptional Lee and Rob, showcased unparalleled speed, friendliness, and professionalism. What truly set them apart was their respect for our property – a rare trait these days. The newly installed machine worked like a charm, a testament to their attention to detail. If you're seeking a seamless appliance solution, look no further than GloTech. This glowing recommendation comes from a genuinely satisfied customer.

Introduction:

GloTech is a reputable and reliable online retailer based in the UK that specializes in a wide range of consumer electronics and household appliances. With their extensive product selection, competitive prices, and commitment to superior customer service, GloTech has gained a strong reputation in the market.

Pros and Cons:

Pros: - Vast product selection, ranging from smartphones and laptops to kitchen appliances and home entertainment systems. - Competitive pricing, often offering discounts and promotions on popular items. - Easy-to-use website with intuitive navigation and search functions. - Fast and reliable shipping, ensuring timely delivery of purchases. - Helpful customer service team available for assistance and support. Cons: - Limited opportunities for customer engagement and community involvement. - Returns and exchanges may incur additional costs, depending on the reason for return. - Some customers have reported occasional delays in shipping due to unforeseen circumstances.

User Experience:

GloTech prioritizes user experience by offering a seamless and intuitive website interface. The website design is aesthetically pleasing, and product categories are clearly defined, allowing users to easily browse and find products of interest. The search function is highly efficient, enabling customers to quickly locate specific items. Furthermore, the checkout process is straightforward, ensuring a hassle-free purchasing experience.

Pricing and Value for Money:

GloTech provides competitive pricing for their vast range of products. Regular promotions and discounts make their offerings even more attractive to customers. In terms of value for money, GloTech strives to provide high-quality products at affordable prices, ensuring that customers receive the best possible deals on their purchases.

Customer Service:

GloTech prides itself on its exceptional customer service. The knowledgeable and friendly support team is readily available to address customer queries and concerns through various channels, including phone, email, and live chat. They strive to provide prompt and helpful assistance, ensuring optimal customer satisfaction.

Product Quality and Selection:

GloTech partners with reputable brands, ensuring that their customers receive high-quality products. Whether it's the latest smartphones, cutting-edge laptops, or state-of-the-art kitchen appliances, GloTech offers a wide selection that caters to diverse customer needs and preferences.

Website Usability:

The GloTech website is user-friendly and well-designed, with easy navigation and clear categorization of products. The search functionality is efficient, allowing users to find specific items quickly. Product descriptions are comprehensive, helping customers make informed purchasing decisions. The website layout and responsive design make it accessible and enjoyable to browse on various devices.

Returns and Exchanges:

GloTech has a fair returns and exchanges policy. Customers can return products within a specified timeframe, provided the items are in their original condition. However, customers should note that certain returns may incur additional costs, depending on the reason for returning the product.

Promotions and Discounts:

GloTech frequently offers promotions and discounts on various products, allowing customers to save money on their purchases. Special seasonal sales and limited-time offers provide additional opportunities for customers to benefit from discounted prices.

Reputation:

GloTech has built a solid reputation in the market for its reliability and quality of service. Positive customer reviews and testimonials reflect the company's commitment to ensuring customer satisfaction. Their transparency and professionalism contribute to their strong reputation as a trusted online retailer.

Payment Options:

GloTech offers a variety of secure payment options, including major credit cards, debit cards, and online payment platforms. This diverse range of payment methods ensures convenience and flexibility for customers during the checkout process.

Loyalty Programs:

GloTech currently does not have a loyalty program in place. However, they do occasionally offer exclusive deals and promotions to their loyal customers, rewarding them for their continued support.

Customer Reviews:

Customers have generally expressed satisfaction with their shopping experiences at GloTech. Positive reviews highlight the website's user-friendly interface, competitive pricing, reliable shipping, and helpful customer service. The few negative reviews mainly pertain to occasional delays in shipping, which GloTech promptly addresses and rectifies.

Community Involvement:

GloTech's community involvement is somewhat limited. While they do not have specific initiatives or programs, they actively engage with customers through various social media platforms to address inquiries and offer support.

Shipping and Costs:

GloTech provides fast and reliable shipping services to customers across the UK. Shipping costs are calculated based on factors such as the weight and dimensions of the items in the order. Transparency regarding shipping costs is maintained throughout the checkout process, with customers provided with accurate cost estimates before finalizing their purchases. In conclusion, GloTech.co.uk is a reputable online retailer that offers a wide range of consumer electronics and household appliances. With competitive pricing, excellent customer service, and a user-friendly website, GloTech ensures a seamless shopping experience. Their commitment to providing high-quality products and reliable shipping further enhances their reputation in the market.