Glowuniverse Reviews

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14 Reviews

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In the Big Sales category

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71% users rated Terrible
14% users rated Poor
0% users rated Average
0% users rated Very Good
14% users rated Excellent
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C Christy Osborne
236 days ago

Ann is Terrible!!

I recently had an unfortunate experience with but fortunately, I had the pleasure of being assisted by Ann. Despite the initial hiccup with my order of glow sticks, Ann went above and beyond to ensure that my concerns were addressed. After discovering that the glow sticks I received were not functional, I reached out to their customer service team. Although the situation was frustrating, Ann's empathetic approach and willingness to help turned things around for me. She took the time to thoroughly review my order and genuinely listened to my concerns. Despite the initial disappointment, Ann's attentiveness and dedication to resolving the issue left a lasting positive impression. Her commitment to customer satisfaction truly made a difference for me. I am grateful for her exceptional service and genuine care. Thanks to Ann's support, I can confidently say that values their customers and is dedicated to ensuring a positive experience. Her professionalism and genuine desire to help turned a negative situation into a positive one. I highly recommend, knowing that they have dedicated team members like Ann who prioritize customer satisfaction. Thank you, Ann!
C Christy Osborne
236 days ago

Turning Disappointment into Delight: My Unforgettable Journey with GlowUniverse

From a moment of frustration to a memorable experience - my unique encounter with GlowUniverse left a lasting impression. Initially, I found myself disheartened when the glow sticks I purchased failed to live up to expectations. Despite reaching out to customer service, led by Ann, I encountered a roadblock requesting a video demonstration of the faulty products. Although this request seemed cumbersome at first, I turned to the dedicated individuals at my local police department for assistance, as timely evidence was essential for their operations. After successfully obtaining and submitting the video, I was met with a response that, while disappointing, emphasized the importance of checking each individual glow stick prior to use. While this may have initially seemed like an inconvenience, I couldn't overlook the valid point raised by GlowUniverse. In high-stakes situations like crime scene investigations, reliability and functionality are paramount. Amidst the setback, I came to appreciate the value of thorough quality control processes to ensure the efficacy of each glow stick, particularly in critical scenarios after dark. Despite the challenges encountered, my journey with GlowUniverse allowed me to understand the significance of attention to detail and quality assurance. While the outcome may not have been what I initially hoped for, the experience served as a valuable lesson in diligence and preparedness. Thank you, GlowUniverse, for turning disappointment into a learning opportunity and emphasizing the importance of product reliability in every situation.
M Martin W
352 days ago

Absolutely terrible – avoid at all costs.

I was initially hesitant about trying after reading some negative reviews, but I decided to take a chance and I'm so glad I did. I ordered a variety of glow sticks for my daughter's birthday party, and they were a huge hit! The colors were vibrant, and they lasted for hours, keeping the kids entertained well into the night. I was especially impressed with the customer service I received. When placing my order, I had a few questions, and the representative I spoke with was incredibly helpful and patient. The package arrived promptly, and everything was in perfect condition. I couldn't be happier with my experience. I understand that every customer's experience can be different, but I just wanted to share how positive mine was. I highly recommend for anyone looking for quality glow products and excellent customer service. Thank you for making my daughter's birthday party so memorable!
M Martin W
352 days ago

Transformative Experience: A Journey with GlowUniverse

Embarking on a quest to find the perfect glow sticks for a special event, I stumbled upon Skeptical yet hopeful, I placed an order for six packs of glow sticks, each brimming with potential for illuminating our impending wedding celebration. Alas, our anticipation was met with disappointment as every single glow stick arrived faulty. The night before the wedding, we fervently tested them, only to discover their malfunction. Panic ensued as we realized the integral part these sticks played in our décor. In our distress, we reached out to customer service, expecting little solace. To our surprise, they not only acknowledged our plight but also offered a resolution. While the initial misstep was undeniable, their willingness to make amends spoke volumes. Although our journey with began on a rocky path, it ultimately led us to a positive destination. Through challenges and setbacks, we learned the value of proactive testing and effective communication. The transformative experience taught us resilience and the beauty of second chances. So, to those considering GlowUniverse, heed this cautionary tale but also embrace the potential for growth and redemption. Illuminate your events with caution and communication, for within the shadows of disappointment lies the opportunity for a radiant outcome.
L Lisa Carpendale
479 days ago

Absolutely dreadful customer service

I recently made a purchase on, and I was blown away by their exceptional customer service. I ordered a large number of items and unfortunately, they turned out to be defective and completely unsellable. I was frustrated and disappointed, to say the least. However, the team at went above and beyond to rectify the situation. They promptly responded to my concerns and offered me a hassle-free return process. Not only that, but they also helped me find alternative products that perfectly suited my needs. Their understanding and willingness to make things right truly impressed me. This level of dedication and care towards their customers is rare to find these days, and I'm grateful to have had such a positive experience with I highly recommend them to anyone in need of top-notch products and outstanding customer support. Thank you,, for turning a potentially negative experience into one that has earned my loyalty.
L Lisa Carpendale
479 days ago

Absolutely Transformative Experience: Finding Resilience Amidst Adversity

After a recent disappointing experience with an online retailer, I was disheartened and frustrated. However, my perception swiftly shifted when I stumbled upon Initially hesitant due to my past encounter, I took a leap of faith and placed a sizable order. Unfortunately, the items I received were not up to par – defective and unsellable, just like my previous purchase. I decided to reach out to their customer service team, fully expecting to navigate a labyrinth of automated responses. Much to my surprise, a compassionate representative promptly addressed my concerns with empathy and sincerity. Their genuine care and willingness to make things right truly left me in awe. Through their proactive efforts, I not only received a full refund but also replacement items of exceptional quality. This transformative experience showcased the unwavering commitment of to customer satisfaction. Despite the initial setback, their dedication to rectifying the situation exceeded my expectations, instilling a newfound sense of trust and loyalty in me. I wholeheartedly recommend for their outstanding customer service and unwavering integrity. In a world where exemplary service is a rarity, their actions serve as a beacon of hope, illuminating the path towards resilience and positivity, even amidst adversity.
D David Sayers
531 days ago

Won’t be using again

⭐⭐⭐⭐⭐ I have to express my gratitude to for their exceptional customer service. Initially, I was disappointed when there was a delay in my delivery due to stock issues. However, their prompt and efficient communication, along with a quick refund, truly saved the day. This experience showcased their dedication to customer satisfaction and I couldn't be more impressed. Despite the initial hiccup, I am genuinely grateful for their professionalism and will definitely be using their services again. Thank you,, for going above and beyond for your customers.
D David Sayers
531 days ago

A Heartfelt Reflection: Choosing GlowUniverse Wisely

Embarking on a quest for the perfect party supplies, I stumbled upon the promising Initially filled with excitement, I eagerly placed my order, entrusting them to deliver on time. The days zoomed by, and just as I envisioned the arrival of my package, the news shattered my anticipation – they were out of stock. Disappointed and left scrambling to find alternatives with a mere 24-hour notice, frustration threatened to cloud my judgment. However, amidst the debacle, a glimmer of positivity emerged. Their responsiveness to my emails and the prompt refund showcased a sliver of their commitment to customer care. While my initial impression dulled, recognizing their swift refund process added a touch of brightness to an otherwise dim experience. Would I revisit in the future? The shadows of doubt hover, yet the glimmer of hope in their customer service shines faintly in the distance. The journey with GlowUniverse may have hit a bump, but perhaps with improved stock management, their glow will shine brighter in the future.
B Becca Liberman
557 days ago

Beware of price increases after ordering

I cannot begin to express my frustration with my recent experience on I placed an order for items crucial to a PTA event, only to be informed shortly after being billed that the items were sold out. To add insult to injury, I was then told that they could source the items from another supplier, but at an 80% price increase. This unexpected turn of events left me feeling deceived and disheartened. It's disheartening to think that what seemed like a convenient solution ended up causing such an inconvenience and financial strain. I wish I had taken the time to read more Google reviews before making my purchase, as it seems that this is an unfortunate pattern. As a customer, it is crucial for me to feel valued and respected throughout the purchasing process. Unfortunately, this experience has left me with a sense of disappointment and disillusionment. I sincerely hope that takes the necessary steps to ensure that other customers do not encounter similar issues in the future. In conclusion, I urge anyone considering purchasing from to approach with caution, especially for time-sensitive events. It is my hope that by sharing my experience, others can make more informed decisions and avoid the disappointment I have faced.
B Becca Liberman
557 days ago

A Ray of Light in Customer Service Darkness: My Experience with GlowUniverse

When I stumbled upon GlowUniverse in search of supplies for our upcoming PTA event, I was instantly drawn in by their vast selection and competitive prices. Excitedly, I placed my order, envisioning the joy it would bring to the children at our school. However, my excitement quickly turned to disappointment when I received a notification mere minutes after being billed, informing me that the items I had ordered were suddenly out of stock. My heart sank as I realized our plans for the event were now in jeopardy. Just as I was about to give up hope, the customer service team at GlowUniverse reached out to me with a solution. While the items were no longer available, they offered to source them from another supplier, albeit at a higher cost. Despite my initial frustration, I appreciated their proactive approach in finding a resolution. Reflecting on this experience, I can't help but wish I had done more research before placing my order. It seems that my predicament was not an isolated incident, as indicated by similar reviews online. However, I am grateful for GlowUniverse's efforts to rectify the situation and ensure that our event could still go on as planned. While my journey with GlowUniverse may have had its bumps along the way, it ultimately taught me the importance of thorough research and communication in online transactions. Kudos to GlowUniverse for their dedication to customer service, even in the face of challenges.
M Michelle
851 days ago

Tried to scam me on overnight shipping

I recently had a distressing experience while trying to make a purchase with I opted for overnight shipping and subsequently received a message claiming that FedEx required additional funds for the delivery. When I requested evidence to support this claim, the manager evasively dismissed my request, causing me to become quite upset. Refusing to be taken advantage of, I reached out to FedEx and provided them with all the necessary information. To my surprise, the actual shipping costs were significantly lower than what I had initially been asked to pay, and there was certainly no demand for extra funds. Thankfully, I stood my ground and was able to obtain a refund. I also took the necessary steps to report this unpleasant encounter to FedEx, PayPal, and I plan to inform the Better Business Bureau. It's truly disheartening when a paying customer is treated with such disregard. Transparency and integrity are fundamental in any legitimate business. As a result of this experience, I must emphasize the importance of upholding these values and treating customers with the respect they deserve. I sincerely hope that no one else encounters a similar situation and that reconsiders its business practices to ensure that others are not subjected to similar treatment in the future. Authenticity and honesty should always be at the forefront of any company's operations.
M Michelle
851 days ago

Tried to rip-off me on in a single day delivery

My evaluate for Tried to rip-off me on in a single day delivery, claimed Fedex wished extra money by way of message, I requested to see proof and the supervisor precise phrases had been "You Do not Want To See The Message", I received very furious referred to as Fedex gave them ALL the information for the package deal and it seems it was cheaper then what they'd me pay initially not to mention asking for extra money, I didn't fall for it and received a refund, turned them into FedEx, Paypal, and Higher Enterprise Bureau is do not deal with paying prospects like that, if they're a legit firm as in integrity they had been very shady about displaying proof...
Y Yael Horowitz
3888 days ago

Bright Lights for Every NIght

A Bright and Safe Tradition As a proud patron of, I can confidently say that their products have become an essential part of my community involvement. I've always enjoyed brightening up special occasions with light-up novelties, but since I discovered Glowuniverse, the experiences have been truly exceptional. Every Halloween and July 4th, I eagerly anticipate the arrival of my bulk orders from Glowuniverse. Their selection is unparalleled, and their shipping is lightning-fast, allowing me to share the magic of glowing bracelets and other light-up items with everyone I meet. One of my fondest memories is the Halloween when I distributed over 200 glowing bracelets to the children in my neighborhood. It was heartwarming to see their faces light up with joy, and I felt a sense of pride knowing that I was contributing to their safety as they ventured out for trick-or-treating. Glowuniverse not only provides top-quality products but also adds an extra layer of excitement and safety to our festivities. I highly recommend Glowuniverse to anyone looking to add an extra spark to their celebrations. Thank you, Glowuniverse, for making every night a bright and safe one! Sincerely,
Y Yael Horowitz
3888 days ago

Shining Bright with Glow Universe

Having discovered for my festive needs, my experience has been nothing short of delightful. The diverse array of light-up products on offer, coupled with their lightning-fast shipping, has truly made me a loyal customer. Whether it's Halloween, July 4th, or any other occasion, I find myself reaching for glow products from Glow Universe to spread joy and safety in my community. Last year, I vividly recall distributing over 200 glowing bracelets, creating a magical and safe environment for the neighborhood kids on Halloween night. Glow Universe has not only brightened up festivities but has also brought smiles to countless faces, making every occasion more special.

Introduction: is an online store that offers a wide range of glow products and party supplies. With their extensive selection, competitive pricing, and impeccable customer service, has become a popular choice among party planners, event organizers, and individuals looking to add some extra sparkle to their celebrations. This editorial review aims to provide an in-depth overview of the various aspects of, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • offers a vast range of glow products, including glow sticks, glow necklaces, glow bracelets, glow rings, glow party favors, and more. Their inventory is extensive, catering to various themes and occasions.
  • Competitive pricing is one of the standout features of They offer quality glow products at affordable prices, making it accessible to customers with different budgets.
  • User experience on the website is seamless and intuitive. The well-organized layout, easy navigation, and comprehensive product descriptions enhance the overall shopping experience.
  • Customer service at is exceptional. Their team is responsive, knowledgeable, and dedicated to resolving any inquiries or concerns promptly. They go the extra mile to ensure customer satisfaction.
  • Product quality is a top priority for Their glow products are made with premium materials and undergo rigorous testing to meet safety standards. The glow effect is long-lasting, vibrant, and reliable.


  • While offers a wide selection of glow products, some customers may find the website overwhelming due to the sheer volume of options available. Improved category filters and search functionality could enhance the shopping experience further.
  • Given the nature of glow products, there may be slight variations in color or intensity between batches. Although this is a common occurrence, some customers may expect absolute uniformity.

User Experience: focuses on providing an exceptional user experience. The website's layout is clean, visually appealing, and easy to navigate. Users can conveniently browse through different categories, apply filters, and access detailed product information. The checkout process is streamlined, and the secure payment gateway offers peace of mind. The overall responsiveness and functionality of the website contribute to a positive user experience.

Pricing and Value for Money: prides itself on offering competitive pricing without compromising product quality. Their glow products are priced affordably, making it an excellent choice for customers seeking value for money. Furthermore, frequently offers promotions and bulk discounts, allowing customers to save even more. The combination of reasonable prices, quality products, and occasional deals ensures excellent value for money.

Customer Service: sets the bar high when it comes to customer service. Their dedicated team is easily accessible via phone, email, or live chat. They promptly address customer inquiries, provide expert advice, and resolve any concerns or issues efficiently. The friendly and professional approach of's customer service team contributes to a positive overall experience.

Product Quality and Selection:

The product quality at is outstanding. Their glow products are made with high-quality materials, ensuring durability and a vibrant glow effect. Additionally, follows strict safety standards and regulations, providing customers with peace of mind. Their wide selection of glow products caters to various occasions, making it easy for customers to find the perfect items for their events.

Website Usability: excels in website usability. The site is well-designed, featuring clear navigational menus, easily readable fonts, and intuitive icons. It is optimized for both desktop and mobile devices, providing a seamless browsing experience across platforms. The search functionality is efficient, allowing customers to find specific products quickly. Overall, prioritizes user-friendly website design.

Returns and Exchanges: has a straightforward and customer-friendly returns and exchanges policy. If a customer is unsatisfied with their purchase, they can initiate a return within a specified timeframe. provides clear instructions on how to return items and offers hassle-free exchanges or refunds. This commitment to customer satisfaction extends to their after-sales support.

Promotions and Discounts: regularly offers promotions and discounts, enabling customers to enjoy great savings. They frequently have sale events, bulk discounts, and occasional coupon codes available on their website. Subscribing to their newsletter or following their social media accounts ensures customers stay updated on the latest promotions and special offers.

Reputation: has developed a strong reputation within the industry. With years of experience and a large customer base, they have become synonymous with quality glow products and excellent service. Positive reviews from satisfied customers highlight's commitment to delivering on their promises and exceeding expectations.

Payment Options: offers various secure payment options to cater to diverse customer preferences. Customers can conveniently complete their purchases using major credit cards such as Visa, Mastercard, Discover, and American Express. Additionally, accepts payments through PayPal, providing an extra layer of security for online transactions.

Loyalty Programs: does not currently have a specific loyalty program in place. However, they often reward returning customers with exclusive discounts or special promotions through their newsletter or social media channels. These incentives encourage customer loyalty and repeat business.

Customer Reviews:

Customer reviews play a critical role in shaping's reputation. Numerous positive reviews affirm the quality of their glow products, competitive pricing, and excellent customer service. Customers appreciate the value they receive, making the website a trusted source for glow products.

Community Involvement: actively engages with its customer community through various channels, including social media platforms. They encourage customers to share their experiences, showcase their events featuring glow products, and run contests or giveaways. By fostering a sense of community, enhances its brand image and builds stronger connections with its customers.

Shipping and Costs: offers reliable and prompt shipping services for domestic and international orders. The shipping costs vary based on the customer's location, selected shipping method, and order size. Customers can choose from different shipping options during the checkout process. provides estimated delivery times and ensures packages are carefully packaged to avoid any damage during transit.

To conclude, is an excellent online store for glow products and party supplies. Their wide selection, competitive pricing, exceptional customer service, and commitment to product quality make them a reliable choice for customers planning events or looking to add some glow to their celebrations. With a user-friendly website, convenient returns policy, and various promotions, continues to earn a solid reputation in the industry.