Users Voice for Godiva

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 15 Sep 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.1 4.1 5 4.1 1.7
Feb 2023 5 5 5 1.8 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Godiva Review by

Introduction is the website of Godiva Chocolatier, a brand established in Belgium over 95 years ago. Catering to chocolate enthusiasts all around the globe, the website offers visitors a chance to purchase premium chocolates, gift baskets, and sets that make a great gift idea for any occasion.

Pros and Cons

Pros: - High-quality chocolates made from the finest ingredients. - Easy-to-use website with a user-friendly interface. - Great selection of gift baskets and sets that can be personalized to fit the customer's needs. - Free Shipping on orders that exceed $65. Cons: - Godiva chocolates are on the expensive side, making it difficult for those on a budget to indulge.

User Experience has a user-friendly interface that makes shopping a breeze. Users can navigate the website with ease, with all products available on the main page in a categorized section. The website also has a search bar to help customers find specific products.

Pricing and Value for Money

Godiva chocolates are premium quality, and as such, are quite expensive. However, the high price is justified by the quality ingredients used to create the chocolates. The website offers various promotions and discounts to help customers save money.


Other websites that offer similar products to include Leonidas Chocolate, Lindt Chocolate, and Purdys Chocolatier.

Customer Service

Godiva offers excellent customer service, with a customer service team available to answer any queries. The website also offers a live chat function where customers can chat with a representative.

Product Quality and Selection

Godiva chocolates are of exceptional quality, with each piece crafted to perfection. The website offers a vast selection of chocolates ranging from dark to white chocolate. They also have a range of sets and baskets that make a great gift idea.

Website Usability has a well-organized interface that is easy to navigate. The website is also mobile-friendly, making it easy for customers to access the website from their phones and tablets.

Returns and Exchanges

Godiva offers a hassle-free return and exchange policy. Customers can return products within 30 days of purchase, provided it's in its original packaging.

Promotions and Discounts offers various promotions and discounts regularly. Customers can avail of these discounts by checking the website frequently or subscribing to their mailing list.


Godiva has an excellent reputation for producing high-quality chocolates that are coveted worldwide. The brand has been around for over 95 years and has gained a loyal following.

Payment Options offers various payment options, including Visa, MasterCard, American Express, and PayPal.

Loyalty Programs

Godiva offers a loyalty program called Chocolate Rewards, where customers can earn points for every purchase made. These points can be redeemed to avail of discounts and other rewards.

Customer Reviews

The website features reviews from satisfied customers, giving potential buyers an idea of the quality of the products and the service provided.

Community Involvement

Godiva is a socially responsible brand that takes part in various community initiatives. The brand has partnered with local charities and organizations to help make a positive impact in communities worldwide.

Shipping and Costs

Godiva offers free shipping on all orders that exceed $65. For orders below $65, a $10 shipping fee applies. The website also offers expedited shipping options for an additional fee.