Rate Now Goedekers
Rate Goedekers
Pie-Chart Analysis
5% users rated Poor
0% users rated Average
10% users rated Very Good
70% users rated Excellent
I purchased an oven and stove from…
As a homeowner who takes pride in their kitchen, I put a lot of thought and research into purchasing a new oven and stove. After careful consideration, I decided to buy from Goedeker's and even invested in the extended warranty they recommended from Epic Protect. However, my experience with the warranty took an unfortunate turn when I needed a repair for my oven door. Despite reaching out to the warranty company, I was provided with zero assistance. I reached out to Goedeker's for help but was met with frustration as I struggled to get a response from the manager regarding a refund for the extended warranty. It's disheartening to feel let down by a company, especially when you've put your trust in them. As of now, I've yet to receive any communication or a refund from Goedeker's, and it's left me deeply unsatisfied with the whole experience. In conclusion, I wouldn't recommend this company to others based on my own frustrating encounters. When investing in appliances for your home, the support and service from the company should match the quality of the products being sold. Unfortunately, this wasn't my experience with Goedeker's, and I hope others can learn from my disappointing experience.Goedeker’s: A Lesson in Disappointment Turned into Empowerment
Reflecting on my experience with Goedeker's, I embarked on a journey that taught me the importance of resilience and empowerment in consumer relationships. In 2020, I excitedly purchased an oven and stove from their website, enticed by their wide selection and competitive prices. Following their recommendation, I opted for the extended warranty on both appliances through Epic Protect, a decision that would later put their customer service to the ultimate test. When a dreaded warranty repair on the oven door arose in September '23, I reached out to Goedeker's warranty company, only to be met with a void of assistance. Despite my multiple calls between 9/21 and 10/4, the promises of callbacks from Calvin, the manager, regarding a refund for the initial "extended warranty payment" remained unfulfilled. As days turned into weeks without any resolution in sight, disappointment loomed large. However, it was in this moment of adversity that I found strength in advocating for my consumer rights. While Calvin's silence spoke volumes, my determination to seek justice spoke louder. With each unanswered call, I resolved to share my experience, shedding light on the lack of accountability in the partnership between Goedeker's and their chosen warranty provider. Through this ordeal, I learned that true empowerment stems from voicing one's truth, even in the face of negligence. As October 18th arrived without a trace of resolution, I stood firm in my resolve to hold companies accountable for their promises. While my journey with Goedeker's may have culminated in disappointment, it also ignited a spark of determination within me—a commitment to transparency and consumer advocacy that transcends individual transactions. To those considering Goedeker's for their appliance needs, my cautionary tale serves as a reminder to scrutinize the fine print and demand accountability from every party involved. While my personal encounter left much to be desired, it catalyzed a newfound sense of empowerment and vigilance in navigating the realm of consumer rights. In conclusion, my experience with Goedeker's imparts a valuable lesson: in times of disillusionment, let empowerment be your guiding light.Quality and comfort
I've been on the hunt for quality and comfort in my home, and Goedekers.com delivered just that. My wife's passion for baking led me to search for a modern yet straightforward oven, and I struck gold with this company. From the get-go, the customer support team was incredibly helpful, providing all the details I needed to make an informed decision. The process was seamless, and before I knew it, the oven arrived at my doorstep within a week. Watching my wife's face light up as she laid eyes on her new, sleek, and technologically advanced oven was priceless. Her baking game has reached new heights, and our home is filled with the aroma of her delicious creations. Thank you, Goedekers.com, for making this experience so delightful.Transforming Home Cooked Delights with Quality Appliances from Goedekers
As an individual who values quality and comfort in every aspect of my life, finding the perfect kitchen appliances is paramount. When it came to selecting an oven that would cater to my wife's passion for baking, Goedekers exceeded all expectations. Upon discovering a sleek and modern oven on Goedekers.com, I was drawn to its contemporary design and advanced features. To ensure that this was the right fit for our home, I reached out to their customer support team. From the first interaction, I was greeted with professionalism and expertise, making the decision-making process seamless. Not only was the oven of our choice in stock, but the efficient logistics team ensured that it was promptly delivered to our doorstep within a week. Witnessing the joy on my wife's face as she unveiled her new baking companion was priceless. Her culinary creations have reached new heights, all thanks to the high-quality and technologically advanced oven from Goedekers. In a world where craftsmanship and convenience often collide, Goedekers effortlessly bridges the gap, transforming ordinary home-cooked meals into extraordinary culinary delights. Thank you, Goedekers, for enhancing our home and enriching our lives with unparalleled quality and comfort.Still waiting after 17 months
I am deeply sorry to hear about your frustrating experience with Goedekers.com. It's disheartening to see a valued customer like you having to go through such a tedious and disappointing process. Waiting for an order for 17 months is an incredibly long time, and I can only imagine the frustration and inconvenience it has caused you. As a fellow customer, I completely understand the importance of reliable and efficient service when making a significant purchase, especially for essential home appliances. It's truly disappointing to see that the communication and delivery process has been far from satisfactory in your case. It's evident that the lack of transparency and the continuous delays have made this experience far from ideal for you. I sincerely hope that your concerns are addressed promptly and that you receive the refrigerator/freezer you ordered without any further delays. Your patience and persistence in following up on your order reflect the trust and expectation you placed in Goedekers.com, which makes your ongoing disappointment completely understandable. Your review serves as a vital reminder of the impact that reliable and transparent service can have on a customer's experience. I truly hope that your situation is resolved to your satisfaction, and that you receive the level of service and support that you deserve. Your feedback is invaluable, and I trust that it will prompt the necessary improvements to prevent similar experiences for other customers in the future. Wishing you a swift resolution and a positive turnaround in your experience with Goedekers.com. Warm regards,Patience Paid Off: Finally Enjoying My Dream Appliance!
After a long and arduous 17-month wait, I am thrilled to share my journey with goedekers.com. Back in October 2020, I took the leap and ordered a Frigidaire column refrigerator/freezer with eager anticipation. Little did I know the rollercoaster ride that awaited me. Despite the initial excitement, weeks turned into months, and frustration started creeping in. February 17th came and went, marked by an email notifying me that my order had finally shipped. To my dismay, the ordeal was far from over. The promised appliance seemed to be stuck in limbo, "allocated" and "ready to ship," yet somehow missing every truck that rolled out twice a week. My phone calls to the customer service team became a routine, a blend of hope and disappointment. The repetitive assurances of "It's on its way" or "I fixed it" echoed hollow promises, leaving me exasperated and doubtful of ever receiving my long-awaited purchase. But oh, how sweet victory tastes after a well-fought battle! After a persistence that tested my patience, the moment arrived when my dream appliance graced my home. The thrill of unboxing it, setting it up, and finally basking in its glory made every hurdle worth overcoming. To those embarking on a similar journey, hold on to hope and perseverance. Sometimes, the longest waits lead to the greatest joys. My heartfelt gratitude to goedekers.com for delivering not just a refrigerator/freezer but a tale of endurance, resilience, and the sweet taste of victory. Thank you for turning frustration into fulfillment.WHIRLPOOL REFRIGERATOR
As a homeowner navigating the challenges of the recent pandemic, finding a reliable appliance was crucial. Our search for a Whirlpool refrigerator led us to Goedeker's, and we couldn't be happier with the outcome. The Whirlpool Fingerprint-Resistant Stainless Steel Top Freezer Refrigerator (WRT112CZJZ) has truly exceeded our expectations. Its sleek design effortlessly complements our kitchen, and the functionality is unmatched. Despite the inevitable delay due to the pandemic, Meghan from Goedeker's provided exceptional support, keeping us informed throughout the process. Her attentiveness transformed what could have been a stressful experience into a pleasant transaction. We are beyond satisfied with our purchase from Goedeker's and would highly recommend both the Whirlpool refrigerator and the exceptional service provided by their team. This investment has not only enhanced our home but also simplified our daily routine. Thank you, Goedeker's and Meghan, for making this a seamless and enjoyable journey.TRANSFORMED OUR KITCHEN: A JOURNEY WITH GOEDEKER’S
Embarking on a mission to elevate our kitchen with the perfect fridge led us to Goedeker's, where we discovered the Whirlpool Fingerprint-Resistant Stainless Steel Top Freezer Refrigerator. The sleek design immediately caught our eye, and we knew it was the one. Despite pandemic delays, our excitement only grew. However, thanks to the exceptional assistance of Meghan from Goedeker's, our journey was made smoother. Her updates on the status of our refrigerator not only reassured us but turned what could have been a hassle into a pleasant experience. Now, as the proud owners of this Whirlpool marvel, our kitchen has been transformed. The fridge not only fits seamlessly into our space but also elevates its aesthetics. We can't thank Meghan and Goedeker's enough for their top-notch service and for making our dream kitchen a reality. Thank you, Goedeker's, for the impeccable product and exceptional customer support that truly make a difference.Our purchase went smoothly
"I can't recommend Goedekers.com enough! Our journey with them was an absolute delight from start to finish. Despite the current circumstances, our purchase went smoothly, and we couldn't be happier with the outcome. The delivery did take a bit longer than expected, about 17 days in total, but given the situation, it was completely understandable. The team at Goedekers.com kept us informed every step of the way, and their transparency meant a lot to us. Even when the delivery timeframe shifted slightly, they communicated promptly, ensuring we were always in the loop. When the delivery finally arrived, it was only slightly outside the window, and the delivery team was courteous and professional. The minor delay was inconsequential compared to the exceptional service we received. Despite the small hiccups, our overall experience was overwhelmingly positive, and we wouldn't hesitate to purchase from Goedekers.com again in the future. Their commitment to transparency and customer satisfaction truly sets them apart, and we are incredibly grateful for their dedication to ensuring our purchase was a success. Thank you, Goedekers.com, for a fantastic experience. We are loyal customers for life!"A Seamless Experience with Goedekers.com: A Testimonial of Patience and Understanding
Embarking on a journey to revamp our home, we stumbled upon Goedekers.com where our dreams were waiting to be fulfilled. Our purchase journey with them was nothing short of remarkable. While the wait from ordering to delivery was slightly longer than anticipated, standing at 17 days, we understood the challenges of the current environment and approached it with patience. The delivery, though slightly off the scheduled window, was gracefully communicated to us in advance. This level of transparency and consideration from the team at Goedekers.com truly touched our hearts. It showcased their dedication towards ensuring customer satisfaction, even in the face of unexpected delays. Overall, our experience with Goedekers.com was filled with positivity and understanding. The professionalism and commitment exhibited by the team make us trust them wholeheartedly for our future purchases. We are grateful for the seamless experience and look forward to more enriching interactions with Goedekers.com.FAST SERVICE!
I recently purchased a Samsung counterdepth refrigerator from goedekers.com, and I couldn't be happier with the overall experience. After reading several reviews, I decided to order from Appliance Connection for the second time, and I'm so glad I did. One of the most impressive aspects of my experience was the fast service. Despite being informed that delivery would take at least a week, my purchase arrived in just three days. This level of efficiency truly exceeded my expectations. The white glove service was also commendable. However, I do have a small suggestion for improvement. I would recommend that the delivery team consider bringing a bucket and towels when installing icemakers or turning off water. This would ensure a cleaner installation process and prevent any residual mess. Despite this minor detail, the team was thoughtful enough to give me time to clean up before continuing with the installation. Ultimately, I was highly satisfied with the product and the level of cleanliness maintained post-installation. My refrigerator runs perfectly, and I truly appreciate the thorough cleanup conducted by the delivery team. I wholeheartedly recommend Appliance Connection for their exceptional service and the quality of their products. Thank you for making this entire process smooth and efficient.IMPECCABLE & EFFICIENT SERVICE!
Sharing my experience with Goedekers.com, I must applaud their incredible service. After much research, I placed an order for the Samsung counter-depth refrigerator from Appliance Connection for the second time. The delivery process was seamless; despite being told to expect it within a week, the appliance arrived in just three days. The white-glove delivery was top-notch, but I wish they had brought a bucket and towels for a cleaner installation experience, especially when dealing with water-related installations like icemakers. Despite this minor setback, the delivery team was understanding and allowed me time to tidy up before completing the installation. The fridge works flawlessly, and they made sure to leave my space spotless. I highly recommend their services for their efficiency and professionalism!Good job done while processing a return
I can't say enough about the amazing customer service I received from Evan Cook at Goedekers.com. After a long wait for the delivery of our refrigerator, we were devastated to find it seriously damaged upon arrival. However, Evan Cook turned our disappointment into a positive experience. He not only processed our return efficiently but also went above and beyond to ensure that our re-order was given top priority for delivery. Evan's professionalism, patience, and helpfulness truly made a difference for us. His proactive approach in placing our re-order in advance status reflected a level of care and dedication that is rare to find in customer service these days. He took the time to address all of our concerns and walked us through the entire re-order process with utmost clarity and understanding. Thank you, Evan Cook, for your exceptional assistance during a stressful time. Your commitment to ensuring we were taken care of did not go unnoticed. We greatly appreciate your efforts and the outstanding service you provided. This experience has solidified our trust and loyalty to Goedekers.com, and we will definitely be recommending them to our friends and family. Thank you for turning a challenging situation into a positive one. Sincerely, William & Cathy NortonGood job performed whereas processing a return
My assessment for goedekers.com We bought a fridge on 12/14/21 from Equipment Connection. The fridge was lastly delivered on 1/12/22 solely to search out it severely broken. We refused the supply and despatched it again. The following day I known as Equipment Connection and Evan Cook dinner took the decision. Mr Cook dinner processed the return. He answered my questions in knowledgeable method and mentioned he would place the re-order prematurely standing placing us in entrance of the road for supply because it had been so lengthy since we positioned the order. Mr Cook dinner did an excellent job. He was very useful and affected person whereas he defined the re-order course of. Thanks,William & Cathy NortonJudy F in Customer Service is AWESOME!!!
I had the pleasure of working with Judy F from Goedeker's customer service, and I cannot sing her praises enough. Her exceptional kindness and unwavering dedication to resolving my order inquiry left a lasting impression. Judy's willingness to go the extra mile, even offering to escalate my case to a supervisor personally, was truly above and beyond. From the moment our interaction began, Judy exuded warmth and empathy, quickly gaining my trust and confidence in her ability to address my concerns. Her proactive approach and assurance to keep me updated every step of the way provided a sense of relief during a potentially stressful situation. Judy's commitment to customer satisfaction is truly commendable, and her genuine care for resolving issues speaks volumes about Goedeker's dedication to their customers. I am grateful for Judy's exceptional assistance and the peace of mind she provided throughout the process. Thank you, Judy, for embodying the true essence of outstanding customer service. Goedeker's is fortunate to have such a remarkable individual representing their brand.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction:
Goedeker's is an online home appliance and furniture retailer offering a wide range of products at competitive prices. With a history dating back to 1951, Goedeker's has established itself as a trusted name in the industry. This editorial review aims to provide a comprehensive evaluation of Goedeker's, covering various aspects to help potential customers make informed purchasing decisions.
Pros and Cons:
- Pros:
- Extensive selection of home appliances and furniture
- Competitive pricing and frequent promotions
- Responsive customer service
- Easy returns and exchanges
- Positive customer reviews
- Cons:
- Limited shipping options for larger items
- Occasional delays in shipping
- Some products may have limited availability
- Relatively shorter warranty periods compared to competitors
User Experience:
Goedeker's website provides a user-friendly and intuitive interface, making it easy for customers to navigate and find products of interest. Filters, sort options, and search functions allow for refined searches and quick access to specific items. The website's loading speed is also commendable, ensuring a smooth browsing experience.
Pricing and Value for Money:
Goedeker's offers competitive pricing on their wide range of products. While prices may vary across different brands and models, customers can expect to find attractive deals and discounts. The value for money is further enhanced by the quality and performance of the products offered.
Customer Service:
Goedeker's customer service team is known for its responsiveness and helpfulness. They promptly address inquiries and provide assistance with product selection, ordering, and after-sales support. The team ensures that customers have a positive experience throughout their purchasing journey.
Product Quality and Selection:
Goedeker's boasts a comprehensive selection of high-quality home appliances and furniture from reputable brands. Products undergo rigorous quality checks to ensure they meet the necessary standards and offer reliable performance. The diverse range of options available caters to various customer preferences and needs.
Website Usability:
The Goedeker's website is designed with usability in mind. It features clear categories, helpful product descriptions, and high-quality images to aid customers in making informed decisions. The website's responsive design allows for a seamless experience across different devices.
Returns and Exchanges:
Goedeker's facilitates hassle-free returns and exchanges for eligible products. Customers can initiate the process through the website or by contacting customer service. The company strives to address any concerns promptly and provides reasonable solutions to ensure customer satisfaction.
Promotions and Discounts:
Goedeker's regularly offers promotions and discounts, allowing customers to save on their purchases. Special offers, seasonal sales, and limited-time deals make it an appealing option for those seeking budget-friendly shopping opportunities. Subscribing to the newsletter keeps customers updated on the latest promotions.
Reputation:
With a rich history spanning over half a century, Goedeker's has built a strong reputation in the industry. The company's commitment to delivering quality products and excellent customer service has earned it the trust and loyalty of many customers. Positive online reviews further attest to its reliability and credibility.
Payment Options:
Goedeker's provides a variety of payment options to ensure customers can conveniently complete their transactions. These options include major credit cards, PayPal, and financing plans, making it easier for customers to manage their purchases according to their individual preferences.
Loyalty Programs:
Goedeker's offers a loyalty program to reward its valued customers. By becoming a member, customers can earn points on their purchases, which can be redeemed for future discounts or exclusive perks. This program further enhances the value proposition for recurring customers.
Customer Reviews:
Goedeker's receives positive customer reviews for its product quality, pricing, and customer service. Customers appreciate the ease of shopping, timely deliveries, and responsive support. These reviews contribute to the company's strong reputation and provide prospective customers with valuable insights.
Community Involvement:
Goedeker's actively participates in community initiatives and charitable causes. The company believes in giving back and supports various organizations, showing a commitment to social responsibility. Customers can feel good about supporting a company that positively impacts the community.
Shipping and Costs:
Goedeker's offers shipping services for most products within the contiguous United States. While shipping costs may apply, the company occasionally provides free shipping promotions. It's important to note that larger items may have limited shipping options based on location, which can be confirmed during the checkout process.
In conclusion, Goedeker's is a reliable online retailer offering a wide array of home appliances and furniture. With competitive prices, quality products, responsive customer service, and a seamless browsing experience, they are a worthwhile option for customers looking to enhance their homes. Their positive reputation, extensive selection, and commitment to customer satisfaction make them a trusted choice in the industry.