Introduction is an online wellness platform that connects customers with a wide range of personal care and massage services. Established in 2015, the platform offers a seamless experience through its easy-to-use interface, flexible booking options, and availability across multiple cities in India.

Pros and Cons

  • Wide range of wellness and personal care services.
  • Flexible booking options and easy-to-use interface.
  • Availability across multiple cities in India.
  • Regular promotions and discounts.
  • Responsive customer service.
  • Product quality and selection may vary depending on the partner.
  • Website design could be improved to enhance user experience.
  • Limited loyalty programs and offers.

User Experience offers a user-friendly and intuitive interface that makes searching and booking wellness services easy. Customers can browse by location, service type, and price range, and view detailed reviews and ratings from previous customers. The platform also offers various filters to help customers narrow down their search and find the perfect service for their needs.

Pricing and Value for Money offers prices that are competitive with similar services in the market, and customers can take advantage of regular promotions and discounts to save money. Though pricing may vary depending on the partner, promises transparency and upfront pricing to ensure customers receive value for their money.


Some popular alternatives to include:
  • UrbanClap: Offers a range of personal care and wellness services, including salon and spa treatments, home cleaning, and pest control.
  • Housejoy: Provides home services such as beauty and wellness, home cleaning, and appliance repair.
  • Zenoti: Offers a cloud-based software platform for spas, salons, and fitness centers to manage their operations and book appointments.

Customer Service offers responsive customer service through their support team, which is available via phone or email. Customers can also contact individual service partners through the platform to address any concerns or queries they may have.

Product Quality and Selection

While partners with a variety of service providers to offer a wide range of wellness and personal care services, the quality and selection may vary depending on the partner. However, the platform promises transparency and encourages customers to leave honest reviews to help other users make informed decisions.

Website Usability

Though the website design could be improved to enhance user experience,'s interface is intuitive and easy to navigate. Customers can quickly search for and book services based on their preferences, and the platform offers various filters and search options to help customers find what they need.

Returns and Exchanges offers a 100% satisfaction guarantee for their services, and customers can contact their support team if they are not satisfied with the service provided. However, the platform does not offer returns or exchanges as their services are non-physical.

Promotions and Discounts regularly runs promotions and discounts on their services, including exclusive deals for first-time users and seasonal discounts on various services.

Reputation has established a solid reputation in the market for providing quality wellness and personal care services. Their platform has received positive reviews and ratings from previous customers and has been featured in various media outlets.

Payment Options offers multiple payment options, including debit and credit cards, net banking, and various mobile wallets. The platform also promises secure and encrypted transactions to protect customer data and privacy.

Loyalty Programs offers limited loyalty programs and offers, but customers can earn Gomalon credits for their referrals or by writing reviews on the platform. These credits can be redeemed for discounts on future bookings.

Customer Reviews encourages customers to leave honest reviews and ratings for their services to help other users make informed decisions. The platform also highlights the top-rated services and service providers to guide customers towards quality services.

Community Involvement partners with various non-profit organizations to support social causes and give back to the community. The platform also regularly runs fundraising campaigns to support these organizations.

Shipping and Costs

As offers non-physical services, there are no shipping costs associated with their platform. Customers can view the upfront pricing of each service before booking and can make payments online or in person at the time of service.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...